Adidas

I tried to exchange a Large for medium short. I mailed it back to them and Adidas sends back the same Large short. I call customer service and was told they only allow 1 exchange. It was THEIR fault the exchange was not corrected. The customer service Leshawn
Customer Service
Adidas America had me take a photo of the item and box to verify for their records the item was incorrectly sent back to me. Why do I need to waste my time to verify their mistake and still not get an exchange?

I can't believe it is so hard for a big enterprise like Adidas to refund a mistake they made. I liked your shoes and now I have to look for a different place just cause they won't refund their mistake. I bought at official website. I could look for my proof of purchase but tbh I don't even want to write this down I'm just too upset, and need new specific shoes for my kid asap.

Be advised, when you use a gift card for your order and return some items, they will provide refund of the gift card before issuing the refund on the credit card, and it's impossible to change this, when you call they just speak to you like your dumb for wanting refund on your credit card instead of gift card. You're better returning the whole order and re-order the items you want to keep with your gift card.

I ordered shoes over adidas and it's been more than 20 days but still I didn't receive it and I called at least 10 times to their customer service but no one responded good. They have extremely poor service. I never expected this from Adidas. Now I understand, why Nike and under armour much better than Adidas. Now on, I would never order anything from Adidas.

I purchased very expensive pair of Adidas 4DDD model, payed over 200€ for them, wore them for not even 15 times and then on the tip of the sneaker mash broke and a hole was made... I wear my shoes very carefully, and they are all in mint condition after years of use. I am disgusted by this specific sneaker quality, especially after I payed so much for them.

So 2 stars only because they have a good website and people at customer support are willing to explain...
To explain why when I ordered a shoe and it stated delivery in 3 days, but it took 13 days to get from Germany to Greece.
It didn't fit.
They asked me to send it back, 2 more weeks, my money back 1, more week, new order... not gonna happen.
2004 I was buying from ebay from USA and had my order delivered faster than this joke.

Bought my son the yezzy foam runners for Christmas last year paid 350 I live in Wisconsin so he could only wear in spring n summer fall he noticed a hole in the sole so now on the phone with customer service they say warranty is only 6 months but u can go to Nike spend 100 n get a 2 year warranty this company suck I would never purchase again they said they will give me 25 dollar gift card as if I would ever spend I dime here just run n go to nike

Adidas offers a wide range of sportswear and footwear, but I've found their products to be hit or miss in terms of quality. While some items have held up well over time, others have shown signs of wear much sooner than expected. Additionally, I've had mixed experiences with their customer service when trying to address issues with defective merchandise

Football boots fell apart after short time.
Expected better after the cost of them.
Contacted Adidas THEY DIDNT CARE. Won't buy from them again

Guess what? If you make the mistake of signing up for Adiclub and forget your password it takes them a week to get you logged back in with a password reset link that works. I kid you not. I just went through it. In the meantime the clogs I wanted sold out. Thanks a lot for nothing, Adidas. Your website and your Adiclub is a completely inconvenient shambles and you should be ashamed.

Misplaced my wallet at Adidas Brand Centre Orchard. Thanks to the staff Ben for safe keeping and returning.

If i can rate it a zero i would. Customer service is terrible i dont know why they are wmployed if they can not do anything. Ordered 4 pairs of shoes and fedex never found the package. Called adidas and its been a week since thier system is down and cannot refund yet you can still purchase online how does that make sense. Easily to take your money but not to do refunds? Pathetic. Do not buy from adidas.com you will have a hige struggle. I will call everyday to get my money back!

I was given a gift of shoes on 01/31/22. The shoes sat in a box for 18 months as I had a pair of Superstars that I wore everyday basically. Finally took them out of the box and then sat in closet for a couple months before wearing for the first time. Ive worn the shoes 6 times and now there is a crack from side to side on the sole. Exchange policy is absolute garbage. Customer service said if I had worn everyday for 6 months from purchase and this happened then they could exchange but a pair of shoes in brand new condition worn 6 times in 2 years, theres nothing they could do. I told the customer service rep I have been a big supporter of Adidas in the past from clothes to shoes to bags, even as far as a zip up pouch for my motorcyle to hold licence etc however this new information after trying to exchange a pair of brand new shoesmay force my hand into jumping overboard into Nike.

After reading reviews clearly I am not the only person who has had this issue and yet still, Adidas will do nothing about it.

Good job Adidas. Way to push out another customer!

This company has gone downhill, perhaps the crisis has squeezed everyone so hard, or they have simply become insolent. The quality of their products just sucks

Bought multiple shoes from this app, they gave me a 25% discount code, the tnc did not state anything about exclusions, though I know items such as sale/limited will probably not be included. I tried a buy an Adios 8 running shoe but the code didn't work either, like it's literally a general running shoe, it's not even limited or hype.The only thing the code will work on is crappy normal priced item which have high stocks and less sales. Absolute stingy of them to do such thing, if the company can't afford to lose, don't simply hand out vouchers which are practically useless. Will rather buy from Nike which their codes are actually USEABLE on decent products.

I would give this company a -10. Soccer shoes were purchased and were too small. A gift card was issued. Then an imposter contacted Adidas with via chat with a stolen email and the company gave them our credit of $240.00. We have contacted Adidias over 15x with no result. They keep reissuing an empty gift card with a zero balance and there is no possible way of speaking to anyone. This was a gift and I am beyond disgusted with absolutely no customer service. They don't care, keep sending their sorry nonsense. They are the most unprofessional company I have ever dealt with.

I WILL NEVER EVER ORDER FROM ADIDAS AGAIN TERRIBLE BRAND EVER SINCE THEY TRIED TO ONE UP KANYE THEY TOOK A FALL WHAT DO YOU MEAN 5 DAYS OF ITEM INSPECTION THEN 14 DAYS TO RECEIVE REFUND WHAT ARE YOU DUMB? WHEN I CALLED IT SOUNDED LIKE A SWEAT SHOP OF HUNDREDS OF PEOPLE DEALING WITH THE COMPLAINTS OF CUSTOMERS SIMULTANEOUSLY! WHEN I SAID I WILL NOT BUY ANOTHER ADIDAS PRODUCT THEY SAID, "OK." STAY VERY FAR AWAY

I AM SOOOOOOOOOOOO MAD BECAUSE MY SON REALLY WANTED THESE AE1'S BLUE SNEAKERS FOR HIS BIRTHDAY.I LITERALLY WAITED WITH MY FINGER ON THE BUTTON ON THE DAY OF LAUNCH TO MAkE HIS BIRTHDAY WISH BE SPECIAL.WE GOT THE SHOE AND MY SON WAS ABLE TO WEAR IT TO HIS BASKETBALL GAME HE WAS SO HYPED! YEAH SO HYPED TO FIND OUT THE SHOE LACE KEPT UNRAVELLING AS HE PLAYED.ANOTHER PLAYER HAD THE SAME SHOE ON BUT A DIFFERENT COLOR AND HIS SHOE LACE CAME LOOSE AS WELL. SO ANTHONY YOU MEAN TO TELL ME I NOT ONLY WASTED MY TIME WAITING ON LAUNCH, BUT THE ONLY THING MY SON WANTED WAS YOUR SHOE AND HE STILL CAN'T WEAR IT BECAUSE YOU ALL CHOSE TO SCREW US OVER WITH DOLLAR TREE SHOE LACES! MY SON WAS SO DISAPOINTED HIS GAME WAS OFF WE LOST BY 4 POINTS AND HE PULLED THE SHOES OFF AND JUST THREW THEM IN THE CORNER. MY SON AVERAGES 25 POINTS MINIMUM A GAME HE BARELY REACHED THAT BECAUSE THE SHOES WERE LOSE ON HIS FEET AND HE KEPT TRIPPING OVER HIS LACE. NOT COOL ANTHONY EDWARDS AND ADDIDAS! NOT COOL!

I have a return order and I'm waiting for them for more than 3 weeks what a shame. I keep calling and sending emails but nothing happens

They owe me $126 refund and they have terrible customer service. They take no responsibility and the spin it into the customer even though their system has the glitch. I will never shop here again.

Very nice and comfotable for me but highly rate shoes and footwears.I wear after looking so handsome.

The customer service is horrendous. I purchased several orders during one week. The items didn't work, and I needed to return the 4 orders. I put the orders in one box. I included the order information in the box. I only received credit for one of the 4 orders. No where on the site does it state each order has to be in its own package. I called to get credit and they said that they needed the fedex receipt from the package that they received! The customer service said there are no supervisors available. I said I would hold for a supervisor. Nope. The customer service rep said "i won't waste a supervisors time on this." Customers cannot speak with a supervisor or manager. Adidas has $300 of merchandise and my money that they won't refund. Heck, at this point I would take the items back. I was a level 3 adidas member- but I will never shop
Adidas.com again.

I order Adidas World Cup soccer ball. All the glue came out change of shape. Can't use it no more they told me as six months warranty. Right there in a bowl says two years warranty change of shape of ball. They don't want to admit it give me another soccer ball. Worst customer service don't ever order from them. I called many times they don't help they don't care they are the worst the worse.