• Alibaba

2024 SITEJABBER AWARD

Alibaba

Overview

Alibaba has a rating of 4.5 stars from 13,090 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.

  • Service
    942
  • Value
    926
  • Shipping
    922
  • Returns
    547
  • Quality
    913

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 82.2%
Positive
152
Neutral
4
Negative
29

Instant Feedback

204 reviews

What reviewers want you to know

Positive highlights

  • Good quality products and customer service but delivery it a bit too late to buyer's forwarder.
  • Very thorough and professional organization with top quality products and service.
  • 2024 Customer Choice Winner

Critical highlights

  • We prefer Alibaba because it offers trade assurance, but unfortunately it does not offer any assurance.
  • I have bought a gold supplier membership and is getting no business from this.
How would you rate Alibaba?
Top Positive Review

“BEST PLATFORM ECOMMERCE IN THE WORLD”

KEVIN M.
4/8/24

Alibaba, from my point of view, is the best platform in this world which is helping users to start an e-commerce business. The system of payment is really safe, and in case of issues, you'll get the best assistance and your case will be resolve in the good way. I have already recommended this website in my country to more than 1000 people. Alibaba is my best and only platform I'm using for my own business. I met good persons with whom I'm collaborating for more than 5 yeas now

Top Critical Review

“Nothing but headaches”

Mike M.
1/15/24

The machine we ordered came damaged, we did everything we would have if dealing with a US company, taking pics and videos,etc but Alibaba keeps stringing us out with further documentation now we are close to 3 months out with no resolution, a broken crappy machine taking up space in our warehouse. This is the 1st and last order our firm with do with Alibaba. I'm learning what I should have known - there is a reason they are cheap. I would advise staying away from Alibaba.

Reviews (13,090)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (609) quality products (379) product quality (183) trade assurance (621) shopping experience (74) ali baba (89) gold supplier (47)
Thumbnail of user lilyh145
1 review
7 helpful votes
December 12th, 2022
Verified purchase

Super professional and helpful, answered questions and provided product detailed information. Samples provided for approval in a timely manner. Provided photos for approval and final product exceeded our expectations. Very easy and smooth process.

Tip for consumers:
Allow two months from start to delivery of final order.

Products used:
Tote bag

Service
Value
Shipping
Quality
Thumbnail of user williamx3
1 review
7 helpful votes
February 26th, 2016

These ecigs are one of my top sellers and I have bought from over a dozen different companies. I would say the ecigs here are on par with others but at a slightly lower price.

Thumbnail of user teodorovg
4 reviews
2 helpful votes
February 15th, 2024

In general prestatia Alibaba este buna.Sa nu ai ghinionul sa ajungi la revizuirea unei comenzi, atunci Alibaba nu mai este impartial,este de partea firmei chinezesti. Am avut parte de asemenea experienta.Am aratat ca vinzatorul este de rea credinta,a expediat marfa la o adresa din USA, eu fiind din Romania. Raspunsul Alibaba-marfa a fost predata la destinatar. Asa am pierdut 360 $, cu toata asigurarea de care fac atita reclama. SA VA FIE RUSINE.

Thumbnail of user stevenm1126
1 review
15 helpful votes
September 19th, 2020

I have found Alibaba merchants offering nice deals, great quality while working with me to make the buying experience go smooth as possible. Shipping in 2020 has been a challenge at both ends yet we pulled it off several times. My large freight met issues that were resolve quickly with team work between seller and manufactures so that I could be happy in the end. Overall, compared to other sites used, Alibaba stays on top! Customer comes first and I like that.

Thumbnail of user robertd225
Robert D.
19 reviews
8 helpful votes
August 1st, 2016

Hard to find quality vapes for decent prices. Searched Alibaba till I came across Youtech. Great assortment at reasonable prices. Ordering was easy. Will be a return customer for sure.

Thumbnail of user holmana
1 review
5 helpful votes
August 14th, 2020

All very well! Satisfied with the service. I will continue shopping with them. I recommend 100% this platform, it is safe and reliable. Thank you

Thumbnail of user amala88
1 review
2 helpful votes
September 2nd, 2021

I really love my packaging! It complemented my luxury skin care line perfectly.
Great communication skills, Great quality, and I really recommend this company, and I consider them a part of my team and a part of my success. I had the pleasure to work with Rita. She was so professional, patient and very understanding. I really admire her so much and can't wait to work with her again.

Tip for consumers:
You should always asks for samples NO matter what!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kevingwanzyola
1 review
0 helpful votes
April 8th, 2024

Alibaba, from my point of view, is the best platform in this world which is helping users to start an e-commerce business. The system of payment is really safe, and in case of issues, you'll get the best assistance and your case will be resolve in the good way. I have already recommended this website in my country to more than 1000 people. Alibaba is my best and only platform I'm using for my own business. I met good persons with whom I'm collaborating for more than 5 yeas now

Thumbnail of user anthonyb1829
1 review
0 helpful votes
July 18th, 2022
Verified purchase

I have been working with BHD for a few months now and are my 'go to' supplier for consumer electronics, I also have a great relationship with Yvonne who has been working with me from day 1. She is amazing at her job and enjoy working with her. Easy to communicate with, Always available and happy to help. She gets my orders shipped without delay (which is most important to me and my business) and she will keep me informed of any issues, delays or progress updates. Very valuable member of the Shenzhen BHD Technology team.

Products used:
Charging cables, smart watches, headphones

Service
Value
Shipping
Quality
Thumbnail of user bortap
1 review
0 helpful votes
June 16th, 2020

Got my sample with express shipping in less than 5 days. Emily is very professional, the quality of products are very good, best price on the market, easy to communicate, fast response, looking forward to reorder and also to buy other products from this manufacturer.

Products used:
resistance bands 5 pcs/set

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindab3184
1 review
3 helpful votes
June 29th, 2021
Verified purchase

This is our first time ordering a product from Alibaba and we must say it won't be our last. They are great to work with and very reliable and trustworthy. We definitely recommend ordering from this company - you won't regret it! Rick Su was our support person when ordering. He went the extra mile in helping us with our order and fulfilled it quickly to 100% satisfaction. Shipping time and delivery were exceptional! This customer is very happy and satisfied with our order!

Thumbnail of user stevenz12
1 review
2 helpful votes
June 23rd, 2016

I own a 20,000 sqft building in Silicon Valley. I feel like we are changing out lightbulbs every day. Huizhou Youtech helps me do that without breaking he bank. They fill our orders quickly, and bulbs always come undamaged. SO happy we found this company to order all our bulbs through.

Thumbnail of user thomasy13
1 review
3 helpful votes
June 28th, 2015

I usually buy electronic cigarettes and this company I saw sold drones as well. Got a good deal on a drone and it worked for about a month. Stopped recently but that may be more my fault as it crashed. I am writing a review and hoping to get a new drone soon.

Thumbnail of user mohamedi36
1 review
3 helpful votes
March 29th, 2020

Thanks for the product, it is exactly as described and requested, I didn't expect the shipment to arrive that early and thought it will take more time.

The packing is great and the product quality is higher than expected.

Special thanks to Ms. Ivy in sales department, she was very professional, attentive and understood what I needed right away.

I will most certainly make more orders from this supplier.

Tip for consumers:
Buy safely from this company, they actually do what they say and they are professionals in their business, thanks to them

Service
Value
Shipping
Returns
Quality
Thumbnail of user marioc183
1 review
0 helpful votes
October 21st, 2020

Everything Ok, very professional greetings from Naples. I had tremendous support. The only problem is that you pay the customs a little bit, you should avoid this negative side in the next purchases.

Thumbnail of user silviof5
1 review
4 helpful votes
December 22nd, 2020

We've had a great purchasing experience, sales people are patient and try to understand the needs.
Overall,, the product worked well.
The brightness is good, showed to be compatible with the Android apps we use.
We've tested a 4 ft drop and product didn't break - continued working!
The only recommendation aside from not having USB-C, which appears the newer line of products have: the inclusion of bracket holes/dents, so we can deploy holders.

Thumbnail of user mikem4696
1 review
1 helpful vote
January 15th, 2024

The machine we ordered came damaged, we did everything we would have if dealing with a US company, taking pics and videos,etc but Alibaba keeps stringing us out with further documentation now we are close to 3 months out with no resolution, a broken crappy machine taking up space in our warehouse. This is the 1st and last order our firm with do with Alibaba. I'm learning what I should have known - there is a reason they are cheap. I would advise staying away from Alibaba.

Service
Value
Shipping
Returns
Quality
Thumbnail of user minhl30
1 review
9 helpful votes
August 23rd, 2020

Products arrived well packed. However i had a few return/refund requests due to VGA not aligned, products worked only 1 day after that turned dead. I opened all the remaining packages and see it myself, most of them VGA ports are not aligned.

Not Happy with the product quality.

Thumbnail of user josephc106
1 review
1 helpful vote
September 14th, 2015

They have a good variety of vape pens available and I like to offer a huge range of different styles and shapes as everyone wants something different. They work.

Thumbnail of user terjeg3
1 review
43 helpful votes
August 23rd, 2020

A Chinese manufacturer stopped communicate, denied manufacturing and damaged stored materials due to bad storing procedures. I received 40% refund only by Alibaba Trade Assurance. Alibaba didn't recognize the whole communication me and the manufacturer had. Alibaba's action would never been accepted by an ordinary court but it's not practically possible to press charges in China as the costs will be too high. Bottom line: I lost about USD 6000 because of a Chinese supplier's and Alibaba's attitude.

Thumbnail of user brianw516
1 review
17 helpful votes
August 25th, 2019

Warning! Buyer beware! Junk LED Light!

If you dont headache with low quality led lights... stay away from "Huizhou YouTech Optoelectronics" LED products.

This company sell only junk led light. Most of the light stop working after 6-9 months.

When you contact them about the issue. They ignore you.

The manager name Xue Gang Sun (Jerry Sun). This is the guy that take your order... well, It's just a bunk of thief running the company.

I also attached the photo of Jerry Sun in here. He's a fraud... scammer!

Company like this shouldn't exist. I hope this help.

Thumbnail of user gilbertg62
1 review
3 helpful votes
June 18th, 2020

Everything about Alibaba is very good for so far... I have no issues with anything since i started using.

Well done guys!

Thumbnail of user mohammede98
1 review
0 helpful votes
January 25th, 2024

Excellent experience with Alibaba - Chinese website.
Wide and diverse range of high-quality products.
Efficient and cooperative customer service in resolving any issues.
Multiple shipping options and prompt delivery.
User-friendly website interface and enjoyable browsing experience.
Providing user reviews and feedback to aid decision-making.
Good offers and discounts on selected products.
Continuous inventory updates with regular addition of new products.
Strong guarantees and return policies reflecting commitment to product quality.
Robust security measures for electronic transactions, reflecting a high level of trust.

Tip for consumers:
Excellent experience with Alibaba - Chinese website.
Wide and diverse range of high-quality products.
Efficient and cooperative customer service in resolving any issues.
Multiple shipping options and prompt delivery.
User-friendly website interface and enjoyable browsing experience.
Providing user reviews and feedback to aid decision-making.
Good offers and discounts on selected products.
Continuous inventory updates with regular addition of new products.
Strong guarantees and return pol

Products used:
Pieces of lab-grown diamonds

Service
Value
Shipping
Returns
Quality
Thumbnail of user andyw342
1 review
0 helpful votes
August 17th, 2022
Verified purchase

Cannot fault anything about this company or the product. I ordered bespoke tracksuit jacket, full sublimation, and they are breathtaking!

Products used:
JAcket

Service
Value
Shipping
Quality
Thumbnail of user ramilr1
1 review
1 helpful vote
September 7th, 2021

It´s my first order on Alibaba but everything goes very well. The representative/ Sales Personnel are very accommodating and attentive to my inquiries up to the final stage which is the delivery. Everything works very smooth. I never thought that buying products from ALIBABA this easy. So many product to choose from. I can´t wait to make my next purchase very soon.

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From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

Business History

The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.

Company Representative

Thumbnail of user echoq
Jeff W.
Service Consultant
Typically does not respond to reviews

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4.5
13,090 reviews
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