Amuze

Great prices. All items are 100% authentic. Customer service has improved greatly. I've purchased bags, shoes, clothes. Super happy w all my purchases.

After being a loyal customer, i had an issue with my last order. I received my order and was so excited, when I finally took it out to wear for the first time I noticed a strange round spot on the bag. (Was exactly a week after I received it, so I'm still in their 2 weeks policy of being able to return/exchange the item). Never worn or used.
When contacting AMUZE, About the damaged bag they sent me, they turned me into a liar and said it was impossible! This was extremely strange that I was being treated this way, with no regard and my request was being denied. They constantly lie and twist things around so your not able to return anything to them! Very shady and terrible customer service. I've never been treated this way before. I'm completely disgusted. Will never order again. Lesson learned, will only order from department stores where your treated fairly.
They lie, lie and lie and extremely rude.
I'm done

I ordered a belt from Amuze, it came damaged (maybe happened during shipping?) they gave me a full credit to order something else. The sneakers I got are beautiful, they came quickly, in the designer box with dust bags. Overall I am super pleased with the products and service.

The owner forces his political views down the consumers throat. He uses the platform to spread propaganda.

I have been a loyal long time customer to Amuse, I've purchased many items and always had a positive experience. Everything has come in perfect condition. Prompt delivery and customer service! I highly recommend them and have already done so for my family and friends. You won't be disappointed! Best deals for new luxury goods!

I don't know how they got good reviews, but they are just a SCAM. I bought a purse OVER A WEEK ago and still haven't received a response. They say it takes 2days to ship an item and 24h to respond on IG, but I have not received either.
After the purchase they messaged me on Instagram saying that item was sold out and DISAPPEARED right after. I tried to contact them multiple times but still have not received ANY RESPONSE for OVER A WEEK even though my messaged being READ on IG.
I emailed amuze support as well and received an auto reply that email not being monitored! So there is no way to contact them.
Now have to file a chargeback.

Don't waste your time! I would absolutely check for authentication everything they sell! Do not trust them.

Amuze, Inc (the owner) always tries to misrepresent facts and twist things around about what is reality about his methods. When someone is honest and tries to explain the upside and downside of their methods, Amuze still tries to manipulate and twist things around. Anytime anyone reiterates a truly bad experience, they try to shut you down, and explain away through manipulation. I notice this pattern in every negative post about him. Instead of apologizing he tries to manipulate. Amuze is just another instagram point of sales site that offers Italian products to US customers at slightly reduced prices due to the deduction of the VAT tax. There are many of these out there. Most reputable sites actually post their goods online so that you choose sizes and colors and make a smart decision about what you are buying. You can check back periodically on these sites and determine if you want the item or not, and see when the price is reduced yet again, as that happens frequently. Amuze intentionally avoids this in hopes of pushing customers to make quick decision and only posting photos for 24 hours with limited options, and no way to exchange sizes. Every now and then (in rare occasions) he offers something really good, but mostly the same deals are available elsewhere. Shipping in my experience is slower than other sites. The same products can be ordered at lower prices on Italist, Cettire and other sites and are shipped with much more dependability and tracking options. They offer returns, but exchanges for the right size is impossible, you can only return and hope he posts the right size sometime in the future. Many other sites offer exchanges on merchandise if size is wrong or product is damaged. I saw a purse for sale on this site, that they failed to sell at one of their pop ups, and it was damaged. I know it was damaged because I saw it at the pop up and told my daughter not to buy the damaged product. It was the only Bottega Veneta chain Cassette bag in Chalk left at the pop up and was very beat up. I am not mistaken as I am aware he tried to sell this bag for "his" full price. When I saw them trying to sell it online again, I asked about the damaged product, and they insisted it was being sold as is without warning that the product was damaged. Their reply was "it is sold". Rather a flipped attitude. After thinking about their not so appropriate response to me they did say they would work with the customer if they complained. I note in reviews many people have received damaged goods from them, and as usual the owner of Amuze tries to make it sound like it was the customer's fault.
They spend a lot of time posting photos of themselves spending money and traveling, and about all the stupid mistakes he made in business. Not sure what their motivations are. It really takes away from the merchandise and no one really wants to look at a short skinny guy hocking goods. They do sell luxury products at slightly reduced prices. However there are downsides (please read all of the reviews that discuss the downsides that he denies). One package I received clearly had misstated values on it- I assume that was to avoid paying duties upon entry to the U.S. Regarding another package I received, I was sent the duty bill to pay myself. However the company paid the duties after I sent them the bill. It appears they try to get away with not paying the duties and then pay it if it becomes an issue. Given the mistakes this guy admits making in business, it appears he is doing it on purpose.

His most recent giveaway is a $108,000 Maserati Modena Levante. First of all, any Maserati dealer will discount these cars, as they don't sell that quickly and Maserati makes too many of them. Maserati also needs to update their line but that's another story. What he does not tell his customers is when he does a giveway- they get hit with the tax bill, he provides no warning. The Federal and state taxes can be anywhere from $30,000 to $40,000 on that giveaway, and he does not disclose this in any manner. Buyer beware!

Bought a pair of Jimmy choo shoes last year from them at a fraction of the cost in stores. Items are all authentic and come with their original box. Highly recommend Amuse

So far I've purchased 5-6 items and all have been good and decent experiences. Yes, the shipping can get delayed but for a discount on current season items... worth the wait. They've always been responsive to me as well.

I bought 2 Balenciaga bags from Amuze inc (amuze.com) then got them authenticated. Both bags turned out to be counterfeits. I requested full refund but they denied it. They couldnt prove that the bags were authentic. They sent me authentication certificate for a different bag with different serial code and claimed all bags were authentic. I reported them to BBB. Still fighting to get full refund

Hey! I've ordered multiple times from amuze, I have about 17 pairs of shoes and 5 bags lmfao and everything is authentic! A lot of these reviews are from petty customers but I'm obsessed with thier site and customer service team and their products ofc! Thank u amuze!

First time customer that will definitely order again in the future! I ordered a pair of Bottega Veneta sandals that I've been eyeing. As soon as Amuze had the color I wanted in my size I purchased them and the entire process was really easy. Everything came in good condition in the original box with dust bags & heel taps.

I purchased a pair of Valentino heels from Amuze after asking so many questions. They were so helpful and understanding! They were priced so well compared to the ones at the stores and they were this seasons style. I highly recommend purchasing anything from Amuze! You will not be disappointed!

Love Amuze, great prices and products! Purchased many time, always happy with what I've gotten!
Will always purchase from them!

Always the best! Ordered many times, I definitely recommend!
Always so nice and understanding to every situation!

I've purchased shoes and bags from Amuze and everything is 100% authentic, customer service is the best and they are very honest with the delivery time frame, I've never had a problem with them and for sure will keep buying more things!

Been a long time of Amuze, and each item I buy I'm very happy with my purchase. Never had a bad experience. Their customer service answered all my questions in a timely manner. And all items arrive packed well. Their selections are items you see in stores but with great prices.

I ordered a bag from
Amuze I could not be happier with my purchase it was one I had an eye on for a while and not only did I get it at a discount but the shipping was quick and overall great experience!

Scam and Poor Customer Service
First, I would like to start off by saying I never write negative reviews- but I need to share to inform others before they buy from Amuze.
My order was processed on October 8,2019. I requested expedited shipping because I had no idea it shipped from Italy (they didn't post it on the item). They refunded me the shipping and explained it would take 1-3 weeks to ship- I wasn't thrilled but understood and waited the three weeks... Here we are today, November 19th, still have NOT received my purse- have been back and forth on Instagram DM- they claimed my bag would be here last week... still SIX weeks and nothing. Asked for their number a second time yesterday. They finally replied and refunded me this morning. With NO explanation about what happened to my bag that "shipped last week". Feels like a scam who just wanted money up front for a bag that never existed. *******% NOT worth it!

I just love my Valentino Rockstud crossbody bag! The bag came in the original Valentino packing, complete with the dust bag and all the tags. Having shopped for the bag in the Valentino store and already owning another Valentino bag, I knew immediately it was authentic. Due to COVID there were shipping delays, but I received prompt responses from Amuze to my status inquiries. I'm checking their site daily, looking forward to my next purchase!

I have purchase many pieces over the years from Amuze and have never had a problem. Returns were easily accepted for store credit like most small businesses and some of my most loved treasures come from Amuze. It's a great site.

I have purchased several shoes through Amuze, and they are identical to shoes I have bought directly from designer stores. I love this shop and look forward to purchasing more designer items through them!

100% authentic. They are Amazing and very nice. All of their products are amazing, they have various brands. They have the best stuff!