• Ann Taylor

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Ann Taylor

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Overview

Ann Taylor has a rating of 3.86 stars from 293 reviews, indicating that most customers are generally satisfied with their purchases. Ann Taylor ranks 262nd among Women's Clothing sites.

Positive reviews (last 12 months): 25%
Positive
2
Neutral
1
Negative
5
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • This is outrageous customer service and I will never shop at Ann Taylor again!
  • Ineptitude, incompetence- the worst online customer service I've ever experience.
How would you rate Ann Taylor?
Top Positive Review

“Grad this Oportunity”

Ciara Z.
12/24/23

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Top Critical Review

“Online Customer Service”

Susan H.
7/11/23

Ineptitude, incompetence- the worst online customer service I've ever experience. Don't walk, RUN away from the company. I ordered a tank nearly a month ago- I still haven't received it. It processed for nearly two weeks and then when it finally shipped- well, now it's lost in the system. What's worse, the customer service reps and THE SUPERVISORS were absolutely no help. O. They told me how experienced they are- how many years they've been doing this- and were wrong every time.

Reviews (293)

Rating

Timeframe

Other

Reviews that mention popular keywords

ann taylor (45) customer service (30)
Thumbnail of user susanh4148
1 review
0 helpful votes
July 11th, 2023

Ineptitude, incompetence- the worst online customer service I've ever experience. Don't walk, RUN away from the company. I ordered a tank nearly a month ago- I still haven't received it. It processed for nearly two weeks and then when it finally shipped- well, now it's lost in the system. What's worse, the customer service reps and THE SUPERVISORS were absolutely no help. O. They told me how experienced they are- how many years they've been doing this- and were wrong every time.

Thumbnail of user anitae63
2 reviews
2 helpful votes
December 9th, 2023

I ordered 8 items on 11/27/23. Most of these items were intended for wear at various holiday events. 3 items were delivered on 12/5/23. I called to inquire about remaining 5 items. Was told all items would be received by 12/7/23. This did not happen although 1 item had shipped and was somewhere in transit. I called again on 12/7/23 and explained that I needed the remaining 4 items for holiday events. Representative told me should would place a new order for the 4 items and would ship overnight at no cost to me. What arrived the next day was 2 items!
Today, 12/9/23, it is too late for the remaining items so I called to cancel all remaining items. Was told I could not cancel them, even though they had not shipped yet! I protested and was told an "investigation" would occur and that someone would get back to me in 1-2 weeks! I requested to speak to a supervisor and was told a supervisor was not available!
This is outrageous customer service and I will never shop at Ann Taylor again!

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Thumbnail of user savvys4
8 reviews
40 helpful votes
June 4th, 2018

Generally the clothes are well made. I hope ATs quality doesnt dip, as it sometimes does. I always look for chic clothes, elegant but with a bit of flare. Perfect for a professional.

My recommendation to AT: maintain quality and workmanship. Dont slip. You were better 10 years ago.

Thumbnail of user glindas7
2 reviews
1 helpful vote
May 28th, 2023
Verified purchase

Sent back an item that didn't fit in a timely and in original package. Have proof that they received it and no response from them. Had to track it down and called them. Was told twice that refund would be credited to my account that day. Reported to BBB. Almost 50 days and they haven't responded to my return and still have my money. Something very fish! Don't order from them. I consider this stealing

Tip for consumers:
That they do not refund returns promptly or not at all

Products used:
None

Thumbnail of user lottied
2 reviews
15 helpful votes
December 22nd, 2019

I used to be a HUGE Ann Taylor and Ann Taylor Loft fan - however in the last few years I have noticed the quality slipping significantly and the whole 30 day return policy - even during the holidays - has been the nail in Ann Taylor's coffin for me. Way to treat your customers. Nordstrom and Costco know how to do return policies right. Take a cue or I'm afraid you'll be out of business sooner than you think - which is quite sad to me - but I'm totally over it.

Thumbnail of user alixm1
7 reviews
19 helpful votes
March 27th, 2023

Ann Taylor has SOME nice pieces (lots of pieces are also clearly made crappy junk) but it is truly not worth dealing with everything else. Free shipping over $150 (?!). Return label fees are $7.95. Both of those are WAY, way behind the rest of the industry and is an easy push to shop elsewhere who offers the same type of items, if not better, with a much lower free shipping limit, better return policy, and better website. Their customer service is horrible...not even a little bit knowledgeable, and their website is constantly having problems. I have a strong feeling they will go out of business in the the near future.

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Thumbnail of user muffyw
18 reviews
76 helpful votes
May 26th, 2023

Ann Taylor quality has gone down over the past 10 years. Now the skirts feel like picnic table cloths. Everything is dry clean only. The shorts I washed shrank 5 sizes, changed in texture and wasn't colorfast. The only things for bigger busted women looks like bright frilly awnings. I was just in there and a lot of the seams were sewn crooked. I tried on a skirt that made me look like I had a giant hip on one side. In the store everything is full priced. I can't see paying nearly $200 for a top I can't even wash and needs an iron BADLY. Everything is jammed in so tight on the racks, wrinkles are awful. Don't shop there if you wash your own clothes, don't like wrinkles or if you want comfort. The weird poly material is horrible.

Tip for consumers:
Terrible quality

Products used:
Clothing

Value
Quality
Thumbnail of user janes1642
1 review
1 helpful vote
May 11th, 2023

I ordered several pieces of clothing and never received the package. When I called customer service I was told that it was not their issue. I finally tracked the package down as UPS had given it to the post office for delivery. One item of clothing was of poor quality and the other items were too large. I tried to return the items to a local store and was told they couldn't accept returns on an online order. I paid $8.95 to return it and I won't order anything in the future. It shouldn't be that difficult to spend money with a business.

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Thumbnail of user catherinee190
1 review
2 helpful votes
January 21st, 2022

In the last 2 weeks, I placed 3 orders via their online store 2x and phone order 1x.

Out of the 6 items ordered, I received cancelation emails for 3 items within 6 to 36 hours (varied with each order).

I called Customer Service after the 2nd itme cancelation to inquire why this was happening.

Short answer: their inventory and website are not accurately synched, and with items that are low in stock, they allow orders to be places for inventory that no longer exists.

This leads to "surprise and disappointment" for the Customer. And I have never experienced this while shopping on other e-commerce websites.

50% of items I ordered were canceled after I ordered them.

Service
Value
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Returns
Thumbnail of user karenm1072
2 reviews
8 helpful votes
June 19th, 2020

I never received an order I placed with Ann Taylor online. My credit card was charged. Customer service was not available for days and days via Live Chat, e-mail, or by phone. I tried Live Chat several days in a row at different times of the day. Customer service never returned my e-mail inquiry about my order. Ann Taylor used to be more go to store for petites but I would not recommend them because shipping is a nightmare and there is no customer service. So sad!

Thumbnail of user annes937
2 reviews
0 helpful votes
March 25th, 2021

Ann Taylor brand is kinda overpriced sometimes. I genuinly believe that clothes shouldn't be expensive. But some pieces here are really worthy.

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Thumbnail of user stephenf660
12 reviews
10 helpful votes
October 19th, 2020

I always enjoy the ease of online shopping and the quality of Ann Taylor apparel. They have amazing clothes for women of high quality and they always match well!

Thumbnail of user ciaraz8
1 review
0 helpful votes
December 24th, 2023

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Thumbnail of user nancyj1239
1 review
2 helpful votes
August 28th, 2022

I was looking late morning on Ann Taylor's website 8/28/22 and unfortunately i could not find a skirt suit on her website. Her website was frustrating. I'll look else where... sad

Tip for consumers:
N/a

Products used:
N/a

Thumbnail of user ering426
3 reviews
3 helpful votes
January 11th, 2023

They canceled most of my order a day after i placed my order online because they said the items were no longer in stock. First off, why sell people items if they're out of stock? That's false advertisement. I tried canceling the order since everything I was really the most excited about getting they canceled. Since it was past their window of cancellation they refused to let me cancel the order. I even tried cancelling it right when they sent me the email that most of my items were cancelled. Bad business practice. They said the shipping would be free and I would be allowed to return the items that shower up at my house even though they were final sale. They also said I wouldn't be charged for the items that were cancelled even though they put a hold on the credit card when you make the order. So I waited for the order to be shipped, and once it was shipped they took the shipping cost off but they also took my rewards coupon off that I had used. This makes the price they charged me incorrect. I received the items, did not open the bag, and am immediately sending them back. Their website shows nothing was shipped so I'm not allowed to return anything now after customer service said I was allowed to return them. Overall, it's a big mess and I'll have to get my money back from my credit company. Customer service was useless and they should allow you to cancel an order if you tell you a day after ordering that stuff isn't in stock. I used to shop here all the time a few years ago but since then the items got even more expensive. Will not be shopping here ever again after I've been shopping here for 8+ years. It was all a disappointment.

Tip for consumers:
Do not shop here.

Products used:
None

Service
Value
Shipping
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Thumbnail of user debbiel546
1 review
4 helpful votes
January 27th, 2022

I tried to order a sherpa jacket that was on clearance for $64.? I tried several times to place the order which would not go through due to website issues. Nobody was available on their live chat. When I reloaded the website the price had changed to $109.? With a banner that said an additional 50% would be taken off at checkout. Every page through the process contained the banner. I expected when I checked out an additional 50% would be deducted. It never deducted the 50% and I was charged $109.? For a non-returnable or exchangeable jacket. When I tried to discuss this with 3 different live chat agents I was told the coat was originally $259.00 so the $109.? Was 50% off. The $259 was crossed off in both scenarios. The words and the price $64.? And $109.? Were clearly written. Additional 50% off at checkout indicate an additional amount will be taken off, not that you are seeing the final amount. Each time I brought this fact up the chat magically disappeared. Really dishonest and deceptive practices!

The picture is tonight's website. It shows a totally different price and a similar banner to what I saw.

Thumbnail of user lindal1357
1 review
3 helpful votes
June 12th, 2020

On Mother's Day I placed an order totalling over $600. A week later I was informed some items were no longer in stock and that the remaining items were being shipped. I was charged $422.53. I received someone else's order totaling $120.76. I have contact Ann Taylor on numerous occasions and no one contacts me back. I want my MONEY and do not recommend this business to others.

Thumbnail of user lesliem613
1 review
3 helpful votes
September 26th, 2021

I purchased some clothes online in July. One of the dresses was not a great fit and I didn't realize it for a few weeks since I had purchased it for a future event. By the time I could get to the store to return it, it had been 5 weeks since my purchase. I had my receipt. Ann Taylor did NOT refund my full amount paid even though I had a receipt. I understand receiving credit after 30 days, but not the full amount? Even though I had a receipt? I received about 60% of what I paid as credit. I consider this stealing and is unacceptable in my experience. I will not shop at Ann Taylor again.

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Thumbnail of user susang3788
1 review
0 helpful votes
January 22nd, 2024

I have bought a few sweaters and a cardigan over the past 2 years. I used to be able to keep Ann Taylor's clothing for a long time, but there was so much pilling after one season that I had to stop wearing them. For the prices they charge, the quality isn't there.

Thumbnail of user barbarak1699
1 review
2 helpful votes
November 23rd, 2022

I physically went into a store and purchased a birthday present for my daughter. The store indicated they would ship it because it was not available online. I received notice on Sunday it was delivered but in fact it was not and on Tuesday I received notice of a credit and that the order had been cancelled. I called customer service and after 25 minutes they offered to re ship the item to be received today and that is what the order said. Today I received notice the order won't be received until Friday at best--after the birthday and after the person has left town for the holiday. I spoke to the store manager twice who indicated I should call customer service. I called customer service and asked to speak to a senior person and was told there is no such person. They offered to cancel the order again.

Thumbnail of user patricias129
4 reviews
31 helpful votes
August 9th, 2022

I ordered a dress on Ann Taylor online yesterday. The order confirmation stated my account would not be charged until the order shipped. My account was immediately charged, ok, that meant my order was shipped. This morning I receive an email stating they canceled the order, well they did not cancel the charge. Then I called them, the idiot on the phone LIED and said the account had not been charged, I am looking at the charge on line. Then I asked for a supervisor and am still on hold. Bottom line, this is fraud, they do not deserve your business. My last order and I took screen shots of my account and the emails from ANNTAYLOR. They should be sued into oblivion. Last order with this company, and their entire customer service department is staffed by people who barely speak english.

Tip for consumers:
Do not ever purchase anything from these over priced scam artists

Products used:
I purchased a dress online and was sent an email that they would not charge my account until the order shipped. They charged it immediately. I figured good, must have been shipped at order. Then this morning I receive an email that they canceled the order and I had not been charged. I screen shot the charge to my account. So I called customer service. That's where I met the most condescending Ebonic speaking female on earth who LIED to me and said my account was never charged while I am looking at the charge. I asked to speak to a supervisor and was put on hold. Never got the supervisor, reported Ann Taylor to my bank for fraud. This is wire fraud. These people are a disgrace, I will never order anything from them ever again.

Service
Value
Shipping
Thumbnail of user ip32
1 review
1 helpful vote
January 24th, 2023

I've been shopping at Ann Taylor for years. It has been one of my go-to shops. While they are expensive, the quality of the clothing is generally very good. However, there has been an issue with my last 4 or 5 orders. While the items appear as in stock and I am able to order, I later get an alert that some of the items I ordered are not in stock. Just my luck that it is usually the items I'm most looking forward to receiving. It even happened with outfits I ordered for my mom's funeral services. This is rather frustrating. I hope AT updates their records more frequently to ensure that customers can actually receive the items they order.

Service
Value
Shipping
Thumbnail of user carolynl268
1 review
6 helpful votes
October 18th, 2020

I visited the store in Southaven, MS on 10-12-20. I was not greeted by anyone nor was I assisted by anyone as I looked around at some of the selections. I have been a big Ann Taylor shopper until now. I regretfully noticed that when a white lady came in she got royal treatment "WELCOME TO OUR STORE!"
"IF YOU NEED HELP WITH ANYTHING AT ALL, JUST LET US KNOW?" I was so disgusted that I walked out! This is sad!

Thumbnail of user deloresg23
3 reviews
7 helpful votes
June 18th, 2020

I ordered 2 items online and my credit card was immediately charged for the items. After several weeks, I noticed that the items were shipped to an incorrect address. Now 3 months later, I have not received a refund for items I never received. I keep getting messages saying that they are looking into the matter. They have my money and I do not have the items I paid for. I am at a loss as to why it is taking this long to solve the problem. I would never order from them again!

Thumbnail of user gohm
28 reviews
83 helpful votes
July 24th, 2017

It was my first time buying from Ann Taylor, and NEVER AGAIN! The photos on their website is too different from the real thing (see attached photos)! Quality is okayyy.
At least the fabric looks like it won't tear, even though I really don't want to keep this thing.

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About the business

Flattering dresses and skirts, perfect-fitting pants, beautiful blouses, and more. Feminine. Modern. Thoughtful. Elegant. Shop Ann Taylor for a timelessly edited wardrobe.

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