ASOS

I made order. Receive one wrong item.

Requested return and sent package (30+ days ago). Receive email from ASOS that my refund is in process.

After 30 days I contact customer support for not receiving money back. Insted refund they blocked my account without explanation and won't help me even if I contacted customer support more then 8+ times and sending them emails.

1st time buyer because all of these influencers and their nonsense hauls. I never put the sweater on. Itchy, thin, see through. I threw it out. I put the jeans on, my correct size, walk down the stairs bent over to pick up a dog toy and they split right up the crack of my butt. In the garbage. No sense in looking for refunds, look at all the wonderful refund reviews. LOL Lesson learned. Buy from real stores Revolve, Fwrd, Saks, Nordstrom, Alice and Olivia

I bought tow items that were scheduled to arrive on Wednesday Jan 17th, I then received an email today saying my package was being held due to insufficient postage funds. Is this a scam or just a normal way for this company of conducting business by trying to extort money out of customers.

Terrible company terrible customer service. Half the stuff they have is poor quality and looks different to the pictures. That's if you get what you ordered. Refund process is ridiculous. They sent me the wrong item and have had the parcel returned and received for over two weeks and want me to wait another week or two for a refund. No apologies for their error. Rude customer service including from a Manager. Save your time and money and shop elsewhere.

I ordered a T-shirt and jeans there this month. The T-shirt came in 100% cotton, and the jeans are of questionable fabric, you can't tell from them that they are straight natural jeans.

This is a wonderful company! I have ordered from ASOS multiple times and feel like it's time to give them a great review. They have a wide variety fashion products to choose from and I love the videos showing what the product looks like on a model. The size assistance feature is also a great tool that has helped my shopping experience. They have A+++ customer service and an amazing return policy. My items are always shipped within a timely manner and returns are processed in a timely manner as well. Customer service responses are quick and if there is ever a problem ASOS will do the best they can to assist you. I wish they would go back to including return labels in the packages, but other than that everything has been great! Keep it up ASOS! I will shop with you forever because of your great customer service and great product selections.

My fiancé ordered a dress recently for a wedding from ASOS. Dress took awhile to arrive which I initially didn't mind at all. It being a busy season and all, when I received the dress it was the wrong dress all together. I went to get ahold of asos but there is no number you just get to message back and forth with a customer service rep. I was told that I need to return the address and they will issue a refund in 2-3 weeks. I leave next week for this wedding. ASOS was completely no help other than basically saying we'll get you taken care of when we can. Don't recommend using this company due to the fact if they make a mistake it's on YOU to fix it.

I recently ordered a winter coat and not even a day or two passed by and the price went down, I spent close to $300 dollars on it, so of course I reached out to them to see if I could be reimbursed for the difference, unfortunately they said that they couldn't do it because I would have to pay for return and then wait for reimbursement to only repurchase it, first time buyer and last time. Be aware!

By far, that's propbably the best haul for me. Dunno why but only their clothing works for me. Thank you guys

They shipped me the wrong size shoe after I paid extra for shipping. They ask for 21 days to process a refund. I haven't received it yet, we'll see what happens. I would never ever order from ASOS again.

I purchased three pairs of shoes from ASOS. Unfortunately, the quality was subpar and I return two of the pairs within 3 days of receiving the items. Although it showed return in transit on the ASOS website by the day following my return - today it has been almost three months of reaching out regarding the return and I finally receive an email saying that I can have a credit in my account but no refund because it took them longer than 30 days to process the return. I'll handle this with the CC directly at this point but never again will I waste my time or money on this company.

I bought a product to be delivered in 2 days, and I still have not got it after 2 months. I got in contact with their customer service via chat at least some 8 times already. Nothing is resolved. Last time they said they would reimburse me, and that I would get an email confirming that in 24 hours. Nothing of that happened. I literally feels that their customer service is just fooling you deliberately. Not to say that all the agents throw the exact same AI generated polite responses. I strongly suspect that Is just a huge scam machine.

I have been a customer for over 15 years. I made a huge order this morning, went back 15 minutes later to make a change (which they state is ok on normal shipping), and was told I had to pay another full-price shipping fee for one small item add-on. After an hour on hold with customer service. They are greedy and extremely unhelpful. Basically, they don't do what they promise and will take your money regardless. Stay away.

I had a suit ordered from this company the jacket came in the wrong size as per what was ordered so I immediately contacted ASOS through their chat which takes much longer than it should to get a hold of a real person from the robot prompts.

I spoke to multiple agents about sending back the suit to have it exchanged for the correct size, all while I needed it for an event which had passed. I had to pay a duties/customs fee to receive the original order and had to take the time out of my day to organize this when it was the companies fault originally so I requested some compensation to be able to cover the second wave of duty/customs fees impending when I make the second order.

They don't exchange the items you need to file a return and order the items again. The agents told me that they had no discount code to provide or any sort of compensation for the incorrect items as I know had to incur a second duty/custom fee plus I had to go and package the incorrect original order and deliver it to the shipping facility to which they covered the shipment back.

I also asked to speak to a manager, which I was patiently waiting on the chat to speak with after requesting from an agent, the chat ended abruptly after waiting significant time, I went on a day later requesting to speak to the manager and I was waiting for over an hour to connect with one to which I just ordered the other correct size and I was met with a double duty fee to the original and the company still hasn't reached out to provide some sort of mediation.

The company has discount codes galore but is unwilling to resolve any mishaps on their end. Poor customer service.

I got my clothes on time delivery was fast. Now I can be good locking man in this upcoming season. Big thank you to Asos

ASOS sitejabber review

ASOS has a wide range of different brands that are all working with ASOS. It has a similar umbrella style shopping experience to websites like YesStyle, where you can browse based on brands, colors, or other filters. ASOS also has their own clothing line which tends to make affordable dupes of trending items.

My shopping experience was pleasant. I like that there is a wide variety of options and that you can read reviews of items before purchasing them. Quality of items will of course differ based on the individual brands. I bought three items, of which I kept only one. The only annoying thing for me was that ASOS will remove items from your cart after an hour.
The shipping took a few days, and once I received and tried the items, filling out a return online was very quick and efficient. The shipping is pre-paid, and you just have to drop off the package at a local UPS store. Even though I wasn't pleased with some of my purchases, the overall experiences was so painless that I wouldn't mind doing it again. I also do happen to adore the dress I kept, and I think that you can get really lucky and find some hidden gems.

As for sustainability, it really depends on the brand you buy from. If you buy Nike, it isn't sustainable, but usually smaller brands like the one I purchased from tend to have more ethically produced items.

Overall, I highly recommend that you give ASOS a try. Just hold onto any receipts, and you should be fine if you have to return something.

This is by far the worst company as far as brand as well as customer service. I ordered 5 items and they were all trash, returned the next day. Shipping and tracking said arrived and asos is saying they never received. I've had to go through countless emails probably with a bot, PayPal and my bank to get my $400+ back. I will never purchase from here and I advise anyone else the same.

2 orders screwed up so far. First order the one jeans ripped on the back right away on day one of wearing. (Definitely the cheapest quality material) my second order lost, refunded but no way to log a complaint or no offer for inconveniences. Totally a waste of money

Buying online went south with this company, it said no delivery fees during the buy but when delivered, surprise I was obliged to pay a 15$ fee at the delivery point because I live in Canada, I was never warn about that. Oh and guess what, the shoes I ordered were way too small for the said size so I had to return it, for that I had to pay an extra 22 bucks fee to sent it back! So nice of them I've lost 35 bucks dealing with this company, never will again.

Edit: At the time I wrote this rewiew, I had not received my refund yet, it said you can only get a refund 30 days after the day you send back the package. I don't know why I waited so long, but after nearly 45 days, no credit was on my account yet. I had to contact the customer service, the guy on the chat said he would "fill a demand of refund" at Nike, wich proves they intentionally delay your refund as long as possible, in fact chances are that they won't refund you if you don't contact them. Unbelievable... So it took nearly 2 months to get my refund. What a disaster fraudulent company this is. Disgusting.

They charged me for purchase and I never got my package. Their customer service and chatbots are disaster.

I paid $140 over a month ago, my delivery never came and ASOS denied any purchase that was made. After Emailing multiple times they kept giving the same response and refused to refund the order.

I ordered a skincare item that came outside of its box, unsealed and probably used 😳But what's worse is 1.it came 2 weeks late and 2. Their customer service is horrendous.
It's been 2+ weeks of trying to get a refund and I think these guys are a total scam…Dubai, avoid at all costs!

I received the order with 2 wrong sizes of a footwear. I ordered slides size 9 and received size 8; Also I ordered 6.5 size sneakers that I found in women's section and received the same model of sneakers but for men so men's 6.5 size is quite big. I contacted the customer support and they refuse to pay for their mistake, they just said I need to return the items and since I am an international customer they don't offer free return from my location. So it does not make sense to pay shipping cost which is very expensive. The worst service! Just stay away!