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  • Bag Borrow or Steal

Bag Borrow or Steal

Ratings On Other Platforms

Trustpilot
4.7 / 5
Corporate Values

Overview

Bag Borrow or Steal has a rating of 4.6 stars from 432 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bag Borrow or Steal most frequently mention customer service, great condition, and amazing quality. Bag Borrow or Steal ranks 5th among Handbags sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 87.9%
Positive
94
Neutral
4
Negative
9

Instant Feedback

1,584 reviews

7
See all photos

What reviewers want you to know

Positive highlights

  • The customer service team is also really great to work with.

Critical highlights

  • I opted to rent a Neverfull LV bag from Bag Borrow Steal.
How would you rate Bag Borrow or Steal?
Business's Favorite Review

“Best Consignment High End Bags Dealer”

Adoro S.
5/7/21

I have a modest LV collection with bags purchased directly from LV as well as Bag Borrow & Steal (BBS), 5 from them to be exact and I am super satisfied with their service, product presentation and quality as well as customer service BBS provides. One time I purchased a $1,600 LV that happened to not workout for me living in warm weather and they were very professional providing great communication and feedback and answering all of my questions. They mitigated the issue for me. It all worked out. I have since purchased other LVs from them. They are great and all products are guaranteed authentic. I recommend it to all my friends looking for well-loved authentic brand name goods.

See full review
Top Positive Review

“Best Consignment High End Bags Dealer”

Adoro S.
5/7/21

I have a modest LV collection with bags purchased directly from LV as well as Bag Borrow & Steal (BBS), 5 from them to be exact and I am super satisfied with their service, product presentation and quality as well as customer service BBS provides. One time I purchased a $1,600 LV that happened to not workout for me living in warm weather and they were very professional providing great communication and feedback and answering all of my questions. They mitigated the issue for me. It all worked out. I have since purchased other LVs from them. They are great and all products are guaranteed authentic. I recommend it to all my friends looking for well-loved authentic brand name goods.

Reviews (432)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (97) lv bag (5)
Thumbnail of user kenth126
1 review
1 helpful vote
October 3rd, 2021
Verified purchase

Was shopping for a Prada travel/duffle bag for some times but there are so many different sites on the internet. Eventually I found out an eBay seller is actually BBOS, and on BBOS site, they offer better price and discount. After checking if BBOS is legit on YouTube (which of course is 100% legit with positive reviews), I placed my order via BBOS. Fast shipping and good quality pre-owned product. I am happy with what I paid for.

responded to my email pretty fast even tho they don't have the answer for my question.

Reason I chose this business:

BBOS offered me 30% off discount

Reason I chose this product:

Was looking for travel bag

Service
Quality
Thumbnail of user christiew237
2 reviews
0 helpful votes
February 22nd, 2024
Verified purchase
• Updated review

Arrived quickly and the bag is in excellent shape! Very pleased with the service as usual. I love Bag Borrow or Steal!

So quick and easy to use, my beautiful new bag was...
August 15th, 2022
Verified site experience
• Previous review

So quick and easy to use, my beautiful new bag was on its way in no time at all!

Reason I chose this business:

I like to change bags frequently and get tired of reselling and waiting!

Thumbnail of user lucym496
1 review
0 helpful votes
April 4th, 2024
Verified purchase

Gorgeous Bag! Mint Condition! Shipment was fast and the compliments are endless!

Thumbnail of user janeld12
1 review
0 helpful votes
November 15th, 2021
Verified purchase

This was my first time borrowing a luxury bag from BBOS. The process was streamlined, the platform is very easy to navigate and I was able to track my package. Thankfully I happened to be home when it arrived, I was worried about possibly having to pick it up at UPS if I missed the delivery. The bag was packaged nicely with clear instructions. I did take some photos (kind of like when you rent a car) but the bag is gorgeous and still has that new leather scent.

Reason I chose this business:

BBOS's website was easy to navigate and shop from.

Reason I chose this product:

I'm thinking of purchasing a Louis Vuitton when I go back to France this spring and am testing out which style I like best.

Quality
Thumbnail of user jacquelinet487
1 review
0 helpful votes
March 1st, 2023
Verified purchase

The Chanel bag I selected to rent looked MUCH nicer online - in person it looks beat up and cheap (like something I would have gotten from Claire's in 1999) So disappointing!

Quality
Thumbnail of user mosesr23
2 reviews
0 helpful votes
November 26th, 2021

Amazing handbags with amazing quality! Great customer service and support. Looking to shop for authentic designer handbags that you can borrow or buy, you will fall in love at "Bag Borrow or Steal" The site is fantastic. So so many purse options, and its super fun to switch out purses. The site is easy to manage and i never had any issues.

Service
Value
Thumbnail of user micahc74
1 review
0 helpful votes
April 22nd, 2024
Verified purchase
• Updated review

Good product and said delivery is on time. My 5th time and everything is smooth so far. Thanks

Dior oblique saddle bag
September 2nd, 2023
Verified purchase
• Previous review

Received package on time but packaging is not that sealed properly

Reason I chose this business:

Love the designer bags

Reason I chose this product:

I love dior but the bag has obvious signs of usage

Quality
Thumbnail of user sashaw77
1 review
0 helpful votes
April 14th, 2024
Verified purchase

Quick delivery. Great condition. Love how it goes with different looks.

Thumbnail of user tiaran6
1 review
0 helpful votes
February 28th, 2022
Verified purchase

The confirmation states they signature upon delivery is required however I came home to the packages left on my front door. I did not sign for the package as I was out during errands and no one was at home. Upon my return I discovered the package at the front door. When I pulled up the tracking, it said that the package was signed for by 'Nata' however I'm the only Nata residing here and I did not sign for it. That seems a bit weird. No issues with the product or timeliness of the shipping. Just concerned that the confirmation said "signature upon delivery" and the shippIng vendor signed for the package.

Reason I chose this business:

I’m a repeat customer.

Reason I chose this product:

Needed a small purse for an event

Quality
Thumbnail of user lorif621
1 review
0 helpful votes
February 6th, 2022
Verified purchase

Found the support team very responsive via email. Paid for expedited shipping and I needed the bag to arrive w/o the signature so they re-routed to a local UPS store. To my surprise, the UPS store charged me an additional $25 to pick up the package.

Reason I chose this business:

Convenience

Reason I chose this product:

To see if it will work for me before I make the investment

Quality
Thumbnail of user jamesp2529
3 reviews
0 helpful votes
June 28th, 2021
Verified purchase
• Updated review

Awesome! Very happy every purchase I make.
It is exactly as described and better. I love shopping at Bag Borrow or Steal

Quality
Awesome!
June 17th, 2021
Verified site experience
• Previous review

Awesome! Very happy every purchase I make

Thumbnail of user biancan40
1 review
0 helpful votes
January 22nd, 2023
Verified purchase

I love the concept of borrowing a bag. The bag arrived in great condition, just as it was advertised. Such a beautiful piece!

Reason I chose this business:

Great option for people like me who may be indecisive

Reason I chose this product:

I love LV and I’ve been eyeing this bag for awhile

Quality
Thumbnail of user heathere578
1 review
0 helpful votes
December 2nd, 2023
Verified purchase

Great experience ordering! Very easy and my order arrived super fast! I will borrow again from this website!

Thumbnail of user estherj71
2 reviews
0 helpful votes
January 15th, 2024
Verified purchase

Good experience. Great bag. Good

Thumbnail of user katherinem1083
1 review
0 helpful votes
February 10th, 2023
Verified purchase

Thank you! Arrived on time and beautiful bag with no wear at all.

Reason I chose this business:

Im traveling

Quality
Thumbnail of user carolined207
1 review
0 helpful votes
September 30th, 2021
Verified purchase

A great idea executed with a fabulous "renting" experience. Got so many compliments on my bag & will definitely use again!

Quality
Thumbnail of user loneiap
1 review
0 helpful votes
January 28th, 2022
Verified purchase

My experience with bag, borrow or Steal has been a pleasant one! I will be using this site more!

Reason I chose this business:

I saw the great reviews.

Reason I chose this product:

Fendi is one of my favorite brands.

Quality
Thumbnail of user veronicag480
1 review
0 helpful votes
August 10th, 2023
Verified purchase

Quick and easy ordering and shipping. Love the purse!

I needed to make sure bag would arrive before my trip.

Reason I chose this business:

Great customer service, quick shipping and variety of bags.

Reason I chose this product:

Big variety and always in good condition.

Service
Quality
Thumbnail of user bukolaa3
2 reviews
0 helpful votes
July 1st, 2022
Verified purchase

The bag looked even better in person. It was in perfect condition!

Reason I chose this business:

Great products for good prices

Reason I chose this product:

Great value for the product

Quality
Thumbnail of user maryanneh33
1 review
0 helpful votes
October 23rd, 2021
Verified purchase

I would like to return the bag, it is not what I expected.

Quality
Thumbnail of user dorothys1125
1 review
1 helpful vote
November 22nd, 2022

Excellent price, very easy website to make the purchase. Received exactly as described. The ordering process was amazing.

Thumbnail of user kirstyc33
1 review
0 helpful votes
March 31st, 2023
Verified purchase

Very fast and easy order/delivery. Thank you! Item as described and expected.

Thumbnail of user kimberlyh2173
1 review
0 helpful votes
August 27th, 2023
Verified purchase

Great experience would shop with them again
The bag was Vintage but smaller than I thought. Looking for a new bag to borrow now

Thumbnail of user hazela73
1 review
0 helpful votes
December 28th, 2023
Verified purchase

This email was named as confirmation of delivery but then when i click the link to confirm that i received your product, it leads me to this review page and i can't finish my delivery confirmation witrhout answwering this review which i don't want to do yet until the end when i return the bag. I want to wait until I am sure that the return process also goes well before I give a review. You should not link a forced review on the delivery confirmation pls... it seems deceptive so pls change this

Thumbnail of user emilym1339
1 review
0 helpful votes
September 20th, 2021
Verified purchase

Just received my first Fendi back to borrow. Love the idea of trying out a new style before buying. It was clean and odor free. Looking forward to using it!

Reason I chose this business:

Creeped on the site for about a year and finally decided to give it a try.

Reason I chose this product:

I was interested in the products size

Quality

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From the business

Designer Handbags, Designer Purses, fine Jewelry buy today or rent for a month Michael Kors, Chanel, Louis Vuitton, Gucci, Kate Spade, Tory Burch

Company Representative

Thumbnail of user robertt128
Robert T.
Typically does not respond to reviews

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