BHLDN

I swear it's built into their business model to make money off of shipping costs while you try to find a dress that fits. The dresses run so much bigger than their sizing chart says. I don't know how you mess up measurements that bad. Feels so scammy. Also material feels cheap af

Ordered a ready-to-ship dress that estimated 1 week shipping time. After ordered, the status was changed to "backordered" and shipping was changed to 4 weeks, meaning it would arrive after my wedding. So I found the same dress online elsewhere, secondhand for half the price. I wanted the belt or sash from BHLDN to make sure the color would match. I was assured it would be quicker shipping and arrive on time. So like an idiot I ordered again… this time my package was lost. Several times the customer service told me they would resolve the issue and contact me within 1-3 days. Every time, I had to reach out and initiate communication to follow up. I finally got my refund. I absolutely do not recommend this company. Sure the dresses are pretty but it is not worth the hassle of dealing with their $#*!ty shipping services. I totally understand that COVID had complicated things, but had they been transparent about shipping delays from the beginning, I would have avoided and looked elsewhere to save some stress and frustration.

Do not order anything from them. I order 3 small tops and 1 full wedding skirt. They arrived in 4 huge separate boxes, shipping charges for all 4 oversized boxes came to £200. Quality of garment were poor. It cost £250 to return the items. I ordered the items in october and only now have I recieved a refund. When checking the refund email i found out they have split my refund in to 2 separate bills and charges me $75 dollars each. Absolute disgrace.

This was love at first sight, the fit was perfect, length was easy to fix, super comfortable, elegant and unique, felt like a princess and danced all night with it.

We had a one hour appointment and we were rushed, we only tried on THREE dresses
And all the saleswoman
Would ask is if we were saying yes to the dress! When I asked her if my daughter
Might be able to try on just one other veil (she only had one offered) she was in the
Middle of writing a sales slip! We weren't even done! She told my daughter she only
Had two hands. WOW we went to another bridal shop in town... awful

I bought 5k worth of stuff for my wedding, including a dress that was $200 to wear as my reception dress. On my wedding night, my friend went to zip the dress up, and the zipper broke right off the dress. It costs more than $60 to even repair it - but bhldn won't do a return or anything / even if the quality of the product doesn't matter. They got your money and give you a crappy product. They don't stand behind their products.

- 2 of 4 dresses shipped with stains
- 1 dress shipped in the wrong size. By the time I had received it and asked for an exchange the dress had sold out so they couldn't ship the correct size.
- Incorrect communication about shipping fees and taxes

My first purchase from this site and I'm beyond pleased with my dress! I'm glad I didn't read the customer reviews because I would have missed out on a great dress at an affordable price! High quality dress!

Awful store they will refund after a month and after they don't even give you money back- don't buy here

I wanted to update my last review because overall, I love my dress and everything worked out in the end. I had originally gone to the store to try on and order my dress. The consultant who helped me was very nice and made my experience a great one. She ordered the dress 1 size larger than my actual size in case the dress fit small, however when the dress came in it was too big and needed to be sent back. I was told my dress was low in stock at the store so I was worried about not getting the right size. I followed bhdlns return policy, used their return label and tracking number so when I knew it had been delivered I called to check on my exchange and make sure my correct size was still there. The lady that helped me was super rude. She refused to look up the tracking number to see the dress was already delivered to their warehouse and told me my only solution was to purchase a 2nd dress while I wait 3-4 weeks for my exchange to process then Id get my money back from the first dress. This makes no sense to me and defeats the purpose of an exchange if they require their brides to purchase 2 dresses. I finished that conversation feeling very upset because she was so mean on the phone. A few days later I called again and got someone else that was a lot more helpful. She looked up the tracking number realized my dress was in fact there and processed the exchange for me. Now I have my dress in the right size and I still love it. I wrote my first review right after my terrible phone call with bhldns customer service, I was upset and hurt by how I was treated. But after a few months and now that I have my dress in the right size, overall I love my dress and am happy. I still think bhldn should do a better job at helping their brides with the exchange process because their gowns sell out so fast. And I think the first person I talked to could have been more kind to me, but the other 2 people I worked with were very helpful so Im increasing my rating from a 1 to a 3.

Do not order anything from this company. They suck so bad. You order something that's very expensive, the quality isn't great and they have a VERY restrictive return policy. STAY AWAY.

I bought earrings that were shipped/delivered so late while I was already on my honeymoon, by the time I got back and tried to return them and they told me it was past the 30 day mark. Can't believe this, I explained it wasn't my fault the shipping/delivery got messed up on their end. Supervisor was so rude on the phone! Stuck with the low quality earrings that were way overpriced. Never shopping here again. Disappointed and frustrated.

BEWARE THE FINE PRINT. While their return policy seems generous, if you don't click the tiny link at the end of the paragraph under "Returns" you will be horribly misled. DECEPTIVE wording.

Here is their return policy:
"Our hope is that you are completely satisfied with your BHLDN purchase. If you aren't, we are happy to accept your return or exchange; please keep in mind that merchandise must not be worn, washed or altered, and must be free of stains, pet hair, floor debris, and pin marks.

Merchandise must have all tags attached and be returned in original packaging. Most items must be shipped back to us and cannot be returned to a store. Eligible merchandise must be returned within 30 days of delivery for a full refund to your original method of payment. We offer free returns for any US order! View our complete return policy and/or start your return online here."

If you don't click "here" you won't understand that anything ending in $. 99 cannot be returned. Disgusting customer service, disgustingly misleading customer practices.

I've ordered a dress worth 900$ for internationals al shipment. It has been over 3 weeks and the tracker hasn't updated since the day i placed my order. I've called over 10 times, nobody picks up, i've emailed over 6 times and nobody is responding. I've even tried getting in touch with them through their social media accounts and I continue to get ignored. Please advise if anybody has any experience on how to get a hold of them? My wedding is in 4 weeks.

This was the best shopping experience I have ever had. The workers are so friendly and made us feel very welcome and were helpful without being pushy. The best part is that they don't only sell wedding dresses, they sell dresses for almost every occasion, so I'm pretty sure I'll be coming back.

They sent me the WRONG size dress. I sent it back and two months later they have yet to send me a refund. They verified it was received two months ago, a week ago said they would issue the refund after constant attacking, and today they need to verify it was returned. Absolutely bonkers how they are in business.

I assumed my high value wedding dress woud require a signature, so when I saw that my dress was delivered I was excited to come home and try it on. Well-turns out someone stole it or UPS "lost" it. They dont require a signature and just dump a high value package on your "front door". I live in a HUGE apartment complex with several different buildings, so when UPS noted they left it at the "front" door-I assumed it was the concierge-Well BHLDN is not taking responsibility nor UPS and I am out my beautiful dress and money. I have to file a police report and call the cc company and deal with this mess instead of focusing on my wedding. I have never dealt with such horrid customer service. THey dont care about doing whats right by the customers.

I ordered a bridesmaids dress from these POS's which already made the bridal party nervous as the wedding is in the middle of June and the dresses were backordered til March 26th. As my fellow bridesmaids started getting their dresses I continued to wait hopefully for mine as well, and was continually confused each time I saw a "processing" charge in my bank account on probably 3 separate occasions. Each time I was waiting for it to go through as there was plenty of money in the account each time. Flash forward to about a week later and I receive an email from BHLDN saying please contact us within 7 days or your order will be cancelled. Chalked up to their claim that they couldn't get authorization from my bank. An issue I have never experienced with Bank of America ordering from far sketchier websites. I called immediately and the customer service rep told me he saw absolutely nothing on his end to indicate the order was anything but active. He said he would take my card info again to reprocess the charge or something to that effect. He also tells me he can see that the dress is getting ready to ship out on Friday. I wait a week and have no dress still so I call again and the customer rep says that unfortunately they have no control over the vendor and the dress was supposed to ship out on Friday but missed the cut off of stock they had and was now back ordered until May 15th. At this point I am giving up on ever seeing this dress. Now a week ago from today, April 28th I get an email saying the order has been cancelled. I call and the person informs me that they tried to charge the account multiple times, giving me the dates through the past 3 months, and one time it got approved and was ready to ship and then when they went to process the charge again it was declined and then declined another time, which makes little to no sense, I know. I obviously, screamed at the person, not because it was his fault but because I literally have never been so bamboozled by a company and because when i went to just simply reorder the dress on a different card it now has a back order date that it ships out on June 1st. I am $#*!ing pissed and if this company was a person I would deck them. Absolute trash. Never order from these awful, garbage losers.

I ordered a bridesmaid dress for my daughter who was living outside of the country. When she returned and tried on the bridesmaid dress it was too small. It hadn't been worn and the tags were still on it. The company refused to exchange the dress for a larger size because it was past the 30 day deadline. The employee I spoke to was very rude. The dress cost $250.00 and I was told that I would just have to order a new one and they would not let me return the old one. Never shop here!

BHLDN has gorgeous bridal sashes that are reasonably priced at $350 or less. Everywhere else I have looked was $500+. They also have great shoes!

Ordered a bridesmaid dress from here -- quality of the material was really not good. Customer service is awful. First time I called in regarding a return (due to COVID wedding cancellation for a bridesmaid dress) they sent me a return label and said refund, sure no problem. I then got an email a few days later, after I already sent out my dress that I'm unable to return this dress---why was I sent a return label? And why was I told this after sending my dress out already? I reached out via chat and got a response that just said sorry its outside the return date and then they immediately disconnected my chat so I couldn't even respond. Started a new chat to explain the situation yet again and was told "not sure what you're trying to argue here it can't be returned." Meanwhile they have my dress. Will never use them again.

Yesterday, I placed an online order at bhldn.com. I went through the checkout process, put in my card, received a confirmation page (didn't have time to write down the number, thinking I'd get a confirmation email), and saw that the money was deducted from my account. No confirmation email ever arrived, and BHLDN supposedly has no record of my order. I told them that I had proof that my card was charged, and they said that cannot be the case. Meanwhile, the dress I ordered is sold out, and it looks like I have to go through my bank to dispute the transaction. BTW, here is a screenshot to prove that my account was charged for $316.35.

Echoing many others' complain. BHLDN order is Not to be trusted. First they mislabeled the dress, so the tag was right but the dress in the bag was wrong. Then the return tracking was a scam! I checked the tracking and it only reported that the item was delivered to the agent. That's it. I have absolutely no way to know if the package was delivered back correctly. I am waiting with blind faith that somehow I will get my refund... Side note, customer service number is disconnected.