• Bluefly

Bluefly

Overview

Bluefly has a rating of 2.4 stars from 661 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bluefly most frequently mention customer service, credit card, and final sale problems. Bluefly ranks 155th among Designer Clothes sites.

  • Service
    69
  • Value
    63
  • Shipping
    65
  • Returns
    56
  • Quality
    59

This company does not typically respond to reviews

Positive reviews (last 12 months): 36.8%
Positive
7
Neutral
0
Negative
12
30
See all photos

What reviewers want you to know

Positive highlights

  • I am very happy with Bluefly customer service the way they handled my order.

Critical highlights

  • Then I tried again and they stated that a return label would be at federal express store, I went there no label.
  • ONCE again they told me the agent I spoke with was wrong and I cannot return the dress for a store credit.
How would you rate Bluefly?
Top Positive Review

“A petulant lone keyboard warrior is the entirety of customer service”

B R.
2/29/24

You heard me. Your ridiculous and unhinged responses to me asking to verify details that I didn't have access had me raising an eyebrow. But your defensiveness? How do you still have a job? I guess biz is that good, eh? Listen people: Gilt. Poshmark. 1stDibs. Go there. The service is better, the merchandise is authentic. And in the event your parcel remains undelivered, you won't have to deal with a two-year-old who is mad at the entire world that their job involves some tact. The rest of your garbage is being returned. You clearly need it more than I do.

Top Critical Review

“Wrong item received. Charged me to return.”

Ayla W.
12/31/23

I ordered a saint Laurent belt. I received the wrong brand of belt. They refuse to send me the correct item, and are making me pay $13 to return the item they sent by mistake. Not sure why you would change the customer when you made the mistake and sent the wrong item. Then proceed to do nothing about it. I do not recommend this company. You are better off shopping from somewhere else

Reviews (661)

Rating

Timeframe

Other

Reviews that mention popular keywords

return label (25) store credit (14) credit card (34) return policy (35) customer service (167)
Thumbnail of user tamrab55
1 review
1 helpful vote
March 7th, 2024

πŸ–•πŸΎπŸ–•πŸΎπŸ–•πŸΎ$#*! BLUEFLY! Avoid this company at all COST!My order was never delivered, they asked me to file a claim via email might I add with USPS which I did. The outcome of the claim is that USPS confirmed the order was not delivered and blue fly is still refusing to issue a refund. Really poor business practices sort of like a con artist company. πŸ–•πŸΎπŸ–•πŸΎπŸ–•πŸΎ$#*! BLUEFLY and there $#*!TY REPS.🀞🏾Everyday I'm posting where it matters for people NOT to order anything from this raggedy $#*! unprofessional company and Reporting to BBB everyday

Tip for consumers:
$#*! THIS COMPANY

Thumbnail of user mandyd154
1 review
1 helpful vote
February 18th, 2024

Fake items! I messed up and ordered a Gucci bag that Ive wanted for a couple years and thought since it was discounted it was because it was possibly aging out since it's not the popular gold hardware. Anyway, knew the bag was fake when it showed up it broken stitches. Hired an authenticator online and they confirmed it was fake. I sent an email to Bluefly with the certificate confirming the flaws and it was fake. Bluefly responded with the normal lies that counterfeit companies would say, they are third party and their products are legit. They even said the company I hired wasn't certified. So they are calling the other company liars. What Bluefly doesn't realize some people won't allow you to defraud them and say nothing. My job is going after fraudulent people and companies. I will be reporting and exposing this fraulent company to everyone, refund or not.

Service
Value
Shipping
Returns
Quality
Thumbnail of user melindaf222
1 review
0 helpful votes
January 26th, 2024

Made purchase, don't fit, returned. Zero communication and customer service. Plus time to process a return is exorbitant. Price competitive but lots of better option with actual communication and some customer service. Shop elsewhere

Service
Value
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Returns
Quality
Thumbnail of user br417
1 review
1 helpful vote
February 29th, 2024

You heard me. Your ridiculous and unhinged responses to me asking to verify details that I didn't have access had me raising an eyebrow. But your defensiveness? How do you still have a job? I guess biz is that good, eh?
Listen people: Gilt. Poshmark. 1stDibs.
Go there. The service is better, the merchandise is authentic.
And in the event your parcel remains undelivered, you won't have to deal with a two-year-old who is mad at the entire world that their job involves some tact.
The rest of your garbage is being returned. You clearly need it more than I do.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tateirv04
1 review
2 helpful votes
November 21st, 2023

The service of this place is horrible. And that alone will make me gladly spendy money elsewhere. You should do the same.

Tip for consumers:
There service department is a joke. Waste of one person. Will not help you in anyway.

Products used:
$500 necklace

Service
Value
Shipping
Returns
Quality
Thumbnail of user aylaw13
1 review
1 helpful vote
December 31st, 2023

I ordered a saint Laurent belt. I received the wrong brand of belt. They refuse to send me the correct item, and are making me pay $13 to return the item they sent by mistake. Not sure why you would change the customer when you made the mistake and sent the wrong item. Then proceed to do nothing about it. I do not recommend this company. You are better off shopping from somewhere else

Service
Value
Shipping
Returns
Quality
Thumbnail of user markangel87
1 review
0 helpful votes
April 1st, 2024

These guys sell fake stuff they dont have a phone number... They say they accept returns but they dont... and they sell fake stuff once again

Tip for consumers:
Fake stuff

Products used:
Purse for wife

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurgreen13
1 review
1 helpful vote
December 13th, 2023

My first time buying consigned (except for ebay and Etsy). This site is a gosh diddly scam, whatever they Were, they are No More.
What's happened to me, like many reviews below, is that a wrong address was automatically chosen, with no recourse to rectify the situation. They have a disclaimer that they do not cancel orders or change addresses. How am I one of many people who's 'wrong address' was automatically inputed. This is a scam. Based on other reviews you probably don't want it anyway, but I am going to try my hardest to get my money back. Even if the package is undelivered, read below what fun adventure awaits. Call 911, I have been robbed. Disgraceful. Blew fly boogers all over that nasty warehouse floor while they steal your credit card info and scam you into a purchase you can't back out of. I'm calling the FBI. I will get that money back, Mark my words.

Tip for consumers:
I am not hopeful this will be resolved. This should be illegal and probably is. You don't act like you are a real vendor because you are a robber.

Products used:
Boots

Service
Value
Shipping
Returns
Quality
Thumbnail of user tamarik1
1 review
2 helpful votes
July 10th, 2017

The website had a huge problem. Ordered a shirt they sent me three of them and sent the order to the old address. Now they are giving me hard time to return them.
Does anyone know general return address?

Thumbnail of user christinac34
Bluefly R. – Bluefly Rep

Hi Tamari,

I am so sorry to hear about your experience and can understand your frustration. We do not have a general returns address as we are a marketplace and work with many different vendors.

Do you mind private messaging us your details, including email address and order number so we can look into this for you?

I look forward to hearing from you.

Thumbnail of user peggyn4
1 review
15 helpful votes
April 9th, 2017

I just ordered a dress from Bluefly and regrettably checked the reviews of this site after I had placed the order. Shocked that this company does not respond to the vast number of negative reviews it receives. Hoping that my experience prompts me to write a positive review to refute some of the serious complaints against this site. I think the lack of HUMAN phone support for customers is the worst of all grievances - and no reason for it. Fingers crossed that I can follow this statement up with a favorable review of the site.

Thumbnail of user jc1691
1 review
16 helpful votes
March 31st, 2023

I confirmed with customer support that the NEW BV belt I want as a gift was gonna come in the original BV box. However, it came in a generic white cardboard box and it was badly scratched. Here's the customer service response when I asked for a return. Even at a discount bluefly should offer goods as advertised but the customer service person pretty much told me that I should expect to be scammed. This better-than-thou attitude is astonishing as they're in wrong in the first place.

Service
Shipping
Returns
Quality
Thumbnail of user concernar
2 reviews
14 helpful votes
December 31st, 2022
Verified purchase

Bought my daughter a pair of earrings from Blue Fly this year and paid for expedited shipping so they would arrive by Christmas. They sent me completely the wrong item, and have done exactly nothing to correct their mistake. We are a week past Christmas, and I still don't have the gift I paid for. Awful experience. People make mistakes, but refusing to correct them and leaving your customers hanging out to dry is not ok. Buyer Beware.

Service
Value
Shipping
Returns
Quality
Thumbnail of user issaf6
1 review
4 helpful votes
January 25th, 2023
Verified purchase

Can not fix my order the system electronically pick my former address on there site. I emailed then seconds after I saw the receipt in order conformation email. There is no way to correct the address they say. They will not cancel the order and the will not refund my money these guys are thieves i have al really contact the better business bureau. Please dont use them as a provider at all. Unless you are willing to get RRRROOOOBBBBEEEEDDDDD!

Tip for consumers:
make sure you are willing to lose you money before doing any business with this company

Products used:
nothing never received items since they were mailed to an incorrect address and not recovered

Service
Value
Shipping
Returns
Quality
Thumbnail of user wbland41
1 review
0 helpful votes
November 19th, 2023

I ordered sneakers. After almost 2 weeks and I did not receive notification of my order status. I contacted the merchant via email and was given the "runaround" and told to be patient. This is my first experience with this merchant and my last. My recommendation, don't buy anything from this merchant.

Tip for consumers:
The merchant shouldn't chastise a paying customer for inquiring about order status.

Products used:
Never received product. And terrible customer service.

Service
Value
Thumbnail of user mattw71
1 review
12 helpful votes
February 17th, 2017

All the stuff is great and low priced, but the shipping is a $#*!ing disaster. On most items, it says ships in one to two business days, but mine took at least 7 to be put in the mail. Its not even like these are fake products from china. I have no idea what is up with the shipping system at Bluefly, but if you can wait for your items, go for it.

Thumbnail of user ericad223
1 review
7 helpful votes
February 21st, 2022

First off they messed up and sent me a wrong item. Then I got lectured for not creating an rma for all of my items being returned (which was because the system was only letting me choose one item), by a very rude person Who should definitely not be working in customer service. Terrible attitude, condescending and I will truly never ever ever recommend or use this site again.

Tip for consumers:
Don’t.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user rubyg32
1 review
18 helpful votes
June 10th, 2018

Bought Saint Laurent bag from bluefly. When it arrived, the bag came with box, dust bag. The bag is new and authentic. The biggest problem was it didn't came with an authenticity card. Contacted customer service, they said since they got the bag from another company (rue lala), there's no way for them to get the card. That lowers the value of the bag. I didn't return the bag since it's authentic and bought it for a really good price.

Thumbnail of user radhak37
3 reviews
0 helpful votes
April 5th, 2023

My Bluefly purse is my favorite. They provide excellent customer service. This store made ordering my new purse the easiest I've ever done. It was enjoyable. Only free shipping could have improved it.

Thumbnail of user quincyg8
1 review
14 helpful votes
August 9th, 2017

I ordered a pre-owned Louis Vuitton bag, and the next day received an shipping confirmation email from Bluefly with the incorrect item in the email. I called customer services and the rep I spoke with was not the most pleasant and had quite an attitude with me - also, he didn't provide any guidance aside form emailing me a return label. After this call, I was pretty irate and left a negative review of Bluefly on SiteJabber. A manager at Bluefly, Belinda, got in contact with me and after a few hours reached back again -she indicated that she had done some digging and it seemed that the Bluefly SKU was wrong causing the email to show a different item, but that the correct item had shipped. Yesterday, I received the correct item, and it was exactly the item/condition I'd ordered. I am very appreciative of this manager - she was cordial and extremely helpful. I can't say the process was without stress.

Tip for consumers:
Just don't

Thumbnail of user christinac34
Bluefly R. – Bluefly Rep

Hi Quincy,

I am terribly sorry to hear about your recent experience with us!

We would like to address both issues with our marketplace partner and with the customer service rep you spoke to.

Do you mind replying with your order number or, if you prefer, sending it as a private message?

I look forward to hearing from you.

Thumbnail of user anam1122
1 review
0 helpful votes
January 26th, 2024

I just got my Gucci bag today I'm so pleased the bag is in excellent condition the company always respond to my emails good place to buy no complain at all thank you

Products used:
Purses

Value
Shipping
Quality
Thumbnail of user karena637
3 reviews
34 helpful votes
September 28th, 2023
Verified purchase

I recently purchased a Balenciaga bag. Upon opening, I immediately suspected counterfeit. There is no serial # anywhere, the number of holes in shoulder strap each side were 13...should be 12. The inside was not cotton canvas as described. The " lambskin" doesn't look real. The dustbag was like parchment. I contacted Bluefly via email(they don't have a phone#, and refuse to converse via phone). They sent a slew of pre made denial texts, going back to theme that all their " merchandise is authentic". When I pointed out all the discrepancies they got hostile. They then said I have a " history of doing this making them suspicious of fraud!". This is blatantly untrue. I went to credit card company who are currently being helpful. I also reported to BBB in Fla. They did their part, but said company just sticks to a denial format, and a " final sales" theme, ignoring that they sold knowing/unknowingly a counterfeit. BBB says they have numerous complaints about Bluefly. I notified AARP, who were very helpful. They also identified them on a list with very poor consumer ratings. There are no email or # for any corporate members of Bluefly, which are located in NYC. So buyer beware.

Tip for consumers:
I should have read online reviews stating they are indeed selling counterfeits, along with authentic merchandise.

Products used:
I purchased a Balenciaga handbag, which is counterfeit.

Service
Returns
Quality
Thumbnail of user debbyf52
1 review
0 helpful votes
February 14th, 2024

I am impressed with bluefly.com's service. I ordered shoes on Sunday night and receive them Tuesday afternoon. This is my first time ordering from them, but definitely not my last. Thanks for free shipping and excellent expedition!

Tip for consumers:
Ordered shoes Sunday night and got them Tuesday afternoon!

Products used:
Shoes

Service
Value
Shipping
Quality
Thumbnail of user jeskowera
1 review
4 helpful votes
October 16th, 2023

Avoid this company. My order was never delivered, they asked me to file a claim with USPS which I did. The outcome of the claim is that USPS confirmed the order was not delivered and blue fly is still refusing to issue a refund. Really poor business practices.

Service
Shipping
Returns
Thumbnail of user jonz74
1 review
6 helpful votes
April 24th, 2023

I tried to purchase a pair of Common Project shoes in a size 5.
The confirmation came through as a size 9 and Bluefly blamed me for their mistake and sent the wrong size despite numerous emails from me asking them to cancel the transaction.
They were not helpful and actually abusive.
I have been a heavy consumer of designer fashion for almost 50 years and believe Bluefly is the worst platform. The worst!
Do yourself a favor any do not do business with this company.
Even if you have to pay more, skip this horrible web seller.
Buyer beware!

Thumbnail of user karenj2038
3 reviews
18 helpful votes
January 18th, 2023

Bluefly was my go to site for years. I bought quality clothing at a reasonable price. Lately, it's gone down hill. I've returned items in the past without a problem and wasn't charged a $20 return and restocking fee. I didn't check their return policy before ordering a dress last week because I didn't know their policy had changed. They wanted $20 to return a $38 dress! Thinking I had misread the information, I contacted their customer service department, asking for clarification. Yep, they wanted that much money to return the item! I also asked if I could pay for the shipping fees myself using a carrier of my choice to avoid their inflated fee. I was informed that I could pay the postage myself, but I would still be charged the $20 fee for restocking. I'm done! I will never order from Bluefly again! Price gauging is not a good look, Bluefly! In addition, their sizing guide is way off! Now I'm stuck with a dress at least two sizes too small. Waste of money!

Tip for consumers:
Check the return policy before ordering. The return and restocking fee might be more than the item itself.

Products used:
A dress

Service
Value
Shipping
Returns
Quality

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Company Representative

Thumbnail of user christinac34
Bluefly R.
Typically does not respond to reviews

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