• Bluehost

Bluehost

Corporate Values

Overview

Bluehost has a rating of 3.1 stars from 21,106 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bluehost most frequently mention customer service, many times, and easy access. Bluehost ranks 3rd among Web Hosting sites.

  • Value
    89
  • Shipping
    30
  • Returns
    50

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 41.9%
Positive
4,355
Neutral
1,634
Negative
4,412
22
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What reviewers want you to know

Positive highlights

  • Bluehost has a clean user interface and solves problems quickly!
  • Great experience, nothing negative so far everything works perfectly

Critical highlights

  • Customer service quality is poor after been with you guys for over 14 years I not longer happy with the service
  • Do not recommend, x200% (read why 200%, below) I signed up to a domain name ONLY with Bluehost for 1 year.
How would you rate Bluehost?
Business's Favorite Review

“Happy Days Are Here Again!”

Captain W.
5/31/22

This is the second time calling for assistance and it was great/ your tech support also helping my developers solve the problem. It took some time but we got it resolved. I had Bluehost when if fist launched my website, and for reasons I can't figure out why SEO team decided to move my newly develop site. But it did happen!. Anyway, I'm glad to be back and looking for long and lasting relationship.

See full review
Top Positive Review

“Bluehost has worked well for me”

Ralph W.
4/2/24

Bluehost has worked well for me. A web designer once told me that Bluehost was unstable and he refused to help me with some coding because I was using it for hosting. But I haven't found that to be true. Seems solid. I've also enjoyed one of your webinars and the customer service there is very good. Just wish it was a bit cheaper. I scored you a 4 (because I rarely give top stars), but that 4 should really be a 4.5. You're doing a great job.

Reviews (21,106)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1093) domain name (155) support team (116) user interface (46) everything works (22) support staff (35)
Thumbnail of user lizc468
1 review
0 helpful votes
January 15th, 2024

My website (a basic CV-style site) itself barely functioned, running slower and slower, while Bluehost kept sharply hiking fees year after year. The final straw was when they denied my request to turn off auto-renew. They suddenly charged me $700 and said they could not issue a refund when I spotted the transaction just days later. Terrible, useless service with price-gouging tactics. DO NOT USE BLUEHOST.

Products used:
Website hosting

Service
Value
Returns
Quality
Thumbnail of user philipchrist
1 review
0 helpful votes
October 24th, 2022
Verified purchase

Had a hosting lapse and Jay helped me get back up and running immediately. His service was excellent.

Thumbnail of user luisd381
1 review
0 helpful votes
March 11th, 2023
Verified purchase

Customer service took 5 days to fix the issue but they did their best, and we had to be real patient on both sides

Reason I chose this business:

To help progress in my marketing business

Thumbnail of user hannac50
1 review
0 helpful votes
May 17th, 2022
Verified purchase

Helpful, quality service and reliable hosting. Grateful for Bluehost and it's wide variety of product offerings. It keeps everything simple- all in one location.

Thumbnail of user sarahn1338
1 review
0 helpful votes
March 25th, 2024
Verified purchase

-My billing is always kinda a mess. Getting charged before the date, getting multiple notifications that indicate that a bill is overdue or due when it isn't.

-All of the emails register as suspicious from our addresses from here.

-When logging in all employees get a message that they are about to enter a suspicious site which looks bad on us.

-I have to click through that ad for upping my security every single time I log in. That's just way too much.

Reason I chose this business:

The company had it when I bought it and it seems hard to move.

Thumbnail of user ashleyg1351
1 review
0 helpful votes
April 7th, 2024
Verified purchase

I came form namecheap so my expectations were very low I was expecting to be confused and end up with problems like having 3 trials for wordpess creation but this has been so easy and responsive. I've not had to ask customer support for anything so far as all of my questions have had clear documentation or youtube videos or skill share lessons to walk me through I spend so much less time wondering and more time creating here.

Reason I chose this business:

Because it easy and responsive.

Thumbnail of user jeorgeg1
1 review
0 helpful votes
May 31st, 2022
Verified purchase

Customer service is very good, and attendance is quick on behalf of representatives. Great quality. And, also, highly respectful. Additionally, all representatives, in my experience, have been highly knowledgeable regarding the questions and subjects I've brought up.

Reason I chose this business:

It was recommended as being a high quality service.

Reason I chose this product:

Because they look appealing for the consumer market.

Quality
Thumbnail of user raulhrivas
2 reviews
2 helpful votes
August 30th, 2023

When I signed up with Bluehost, several years ago, it was a pretty reliable company. As time goes by, however, the quality has been gradually lost. Personally, I have a main website and a few AddOn domains. One of the subdomains (arantrufusa.com) is a sales site using eCommerce. Lately, I've been scratching my head because I get up to 10 downtime reports per day from that site. I have already contacted Bluehost about three or four times in the last month (I don't have time to check every single site on every occurrence but I assume it gets extensive to my other domains because they are all under the same IP). Generally, the representatives are friendly and respond relatively quickly. However, they seem to be trained to give encapsulated answers without actually reviewing the problem. Anyway, they have already told me several times that admins are going to check what is going on with the server but, so far, everything remains the same and worse. I believe it's time to try another provider.

Service
Thumbnail of user michaeld6081
1 review
0 helpful votes
March 23rd, 2023
Verified purchase

This is the first time I have attempted to write/learn about website construction. It is scary but fun.

Reason I chose this business:

WordPress recommended Bluehost, so I thought it might be easier to learn web design on my own. With a little assistance from your Help Desk.

Thumbnail of user stevel1972
1 review
1 helpful vote
June 16th, 2022
Verified purchase

New customer trying to create a blog site for my company and your CMS is crashing constantly. VERY, VERY UPSET

Reason I chose this business:

I am asking myself that... WHY?

Thumbnail of user renaykab
1 review
0 helpful votes
May 17th, 2022
Verified purchase

It's been pretty good to me over the years bluehost in general and ease of domain purchases and email usage

Thumbnail of user stephene953
1 review
0 helpful votes
March 16th, 2024
Verified purchase

Tech support has deteriorated over the past several years. The hold music consists of three songs that play for hours on end. I have them memorized. If holding for a long time, I don't want to hear the same songs.

The domain renewal dates are listing under European conventions, so I can't tell whether I am looking at months or days in the second column. I just missed a renewal date because of this. Very annoying.

Reason I chose this business:

I chose it years ago.

Thumbnail of user antoinetteb150
1 review
1 helpful vote
September 21st, 2022
Verified purchase

This is my 3rd time logging in and spending over an hour building my new website. So far, I have nothing because every time I navigate away from the home page I'm building, it doesn't get saved. I don't know why. All I know is, this is a complete waste of time. However, I know me. If I keep trying, I'll get it right. Just can't give it good stars when it's so difficult. Are the creators of Geocities dead? Maybe todays code writers could contact them for lessons.

Reason I chose this business:

Someone suggested it. I can't remember who. I was all over the www researching suitable hosts who could give me the basic things I need.

Thumbnail of user kellyk1509
1 review
0 helpful votes
April 11th, 2024
Verified purchase

It's easy to get a nice-looking website online with very little time, so I can spend more time creating content to post instead of worrying about web design. Very user friendly. The only thing I don't like is how much it costs to renew after the initial great price.

Reason I chose this business:

At the time I signed up it was a great price and it's easy to use, so I will probably continue to use it.

Thumbnail of user akhtarm2
1 review
0 helpful votes
October 25th, 2022
Verified purchase

I can not express enough gratitude for the level of service I received from Nathan today. I was concerned bout loosing my website when I was changing the name of my website that I purchased. Nathan fully empathized with me, calmed me down by explaining all the steps that he would take in non technical terms, and was on top of his game. He worked on a lightening speed as he was super confident due to hi level of competency (top notch) an in less than ten minutes, the service was delivered in a glittering box of courtesy, humbleness, competency and super efficiency. I had interacted with Blue host support associates in the past as well and while all were really good, Nathan truly surpassed all of them. Hats off to Bluehost managers for training and retaining such top notch talent. I would seriously recommend Nathan to be given a due recognition by his managers. I can be contacted through the email that is registered in my Bluehost account. THANKYOU NATHAN YOU ROCK BRO!

Thumbnail of user edt235
1 review
1 helpful vote
October 15th, 2022
Verified purchase

Support service will only verify that a server-side account exists, but there is no assistance with WordPress which is part of the package I purchased. The support Tech I talked to kept trying to sell me another development package which was over a hundred a month. If you are going to provide web hosting and 24/7 support, you need to be more specific on just you can do in so far as support. I have a domain name but cannot modify the site. Not good there for the low rating.

Reason I chose this business:

Because it offered a 20-minute setup with help. So far, I have spent over 5 hours trying to make my site presentable.

Thumbnail of user shannona352
1 review
0 helpful votes
November 29th, 2022
Verified purchase

I needed help today and *******@bluehost.com (Thomas) was able to provide excellent service and he has so much patience in helping me with my login, etc.

Reason I chose this business:

I have had this account for awhile, but just recently was unable to log in. I was able to do so today with Thomas' help -- you're the bomb Thomas!

Thumbnail of user anilm46
1 review
0 helpful votes
June 16th, 2022
Verified purchase

Nothing specifically negative or positive to note. Site setup seems more complicated than necessary, with conflicting messages given in host portal versus site itself, and incompatibility between plugins needed for site features.

Reason I chose this business:

Legacy (decision by previous job occupant)

Thumbnail of user davidj3215
1 review
0 helpful votes
January 6th, 2023
Verified purchase

I'll solidify my opinion once I've had a chance to use the service for a month or two.

Reason I chose this business:

Online recommendations.

Thumbnail of user edwardc1549
1 review
0 helpful votes
December 21st, 2023
Verified purchase

So easy from doing things on my own, following tutorials, and when I get stuck, customer service has been excellent and more importantly non-judgemental!

Thumbnail of user neilw104
2 reviews
1 helpful vote
March 24th, 2024

I've had so many problem with this hosting company, find a different one. My site disappeared three times, the last time I couldn't get it back for a number if days, when it was finally restored (though not from backup) all the styling and features were messed up. Also anybody who tries to open a site hosted by Bluehost who has Avast antivirus gets blocked with a 'Blacklist URL'. They have a conflict with Avast apparently. Also it's pretty slow for the price you're paying.

Thumbnail of user jeffb1955
1 review
0 helpful votes
May 18th, 2022
Verified purchase

Great service. Anoyning message. Im just rating so I can continue onto the page. I recommend not doing this or assigning ratings to any metrics. I would imagine your success be measured by your customer base and not a rating. SOrry for hte rant, but seriously, everyone wants a review all the time. Sheeesh.

Reason I chose this business:

Because I have to fix my website. I'm trying to crate a new page by duplicating a current page in divi. I've done it a million times, but now I can't. Divi wants me to tell you: The encountered problems could be server-related:

What that means is there's a GZIP encoded content. Can you please ask your web host to disable GZIP compression and let me know if it helps?

Fix this and I; ll be happy.

Thumbnail of user eduardor303
1 review
0 helpful votes
December 15th, 2023
Verified purchase

Always helpful and get my problems solved on the first call. One of the main reasons I stick with you all.

Thumbnail of user kaseyw39
1 review
0 helpful votes
May 17th, 2022
Verified purchase

As a fairly novice web site designer / publisher the site is high end but approachable and customer service is excellent.
I recently deleted a page by mistake and their live chat agent helped me fix the problem very easily.

Quality
Thumbnail of user imajinasic
1 review
0 helpful votes
March 3rd, 2024
Verified purchase

Bit harder to use since new interface, but still great. High point is how fast customer service helps out. Multiple issues that were cleared up within 30 minutes of first chat with customer service

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Bluehost - Bluehost is one of the largest and most trusted web hosting services powering millions of websites. Join Bluehost now and get a FREE domain name!

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3.1
21,106 reviews
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