Bluehost

Had a hosting lapse and Jay helped me get back up and running immediately. His service was excellent.

Customer service took 5 days to fix the issue but they did their best, and we had to be real patient on both sides

Helpful, quality service and reliable hosting. Grateful for Bluehost and it's wide variety of product offerings. It keeps everything simple- all in one location.

-My billing is always kinda a mess. Getting charged before the date, getting multiple notifications that indicate that a bill is overdue or due when it isn't.

-All of the emails register as suspicious from our addresses from here.

-When logging in all employees get a message that they are about to enter a suspicious site which looks bad on us.

-I have to click through that ad for upping my security every single time I log in. That's just way too much.

I came form namecheap so my expectations were very low I was expecting to be confused and end up with problems like having 3 trials for wordpess creation but this has been so easy and responsive. I've not had to ask customer support for anything so far as all of my questions have had clear documentation or youtube videos or skill share lessons to walk me through I spend so much less time wondering and more time creating here.

Customer service is very good, and attendance is quick on behalf of representatives. Great quality. And, also, highly respectful. Additionally, all representatives, in my experience, have been highly knowledgeable regarding the questions and subjects I've brought up.

When I signed up with Bluehost, several years ago, it was a pretty reliable company. As time goes by, however, the quality has been gradually lost. Personally, I have a main website and a few AddOn domains. One of the subdomains (arantrufusa.com) is a sales site using eCommerce. Lately, I've been scratching my head because I get up to 10 downtime reports per day from that site. I have already contacted Bluehost about three or four times in the last month (I don't have time to check every single site on every occurrence but I assume it gets extensive to my other domains because they are all under the same IP). Generally, the representatives are friendly and respond relatively quickly. However, they seem to be trained to give encapsulated answers without actually reviewing the problem. Anyway, they have already told me several times that admins are going to check what is going on with the server but, so far, everything remains the same and worse. I believe it's time to try another provider.

This is the first time I have attempted to write/learn about website construction. It is scary but fun.

New customer trying to create a blog site for my company and your CMS is crashing constantly. VERY, VERY UPSET

It's been pretty good to me over the years bluehost in general and ease of domain purchases and email usage

Tech support has deteriorated over the past several years. The hold music consists of three songs that play for hours on end. I have them memorized. If holding for a long time, I don't want to hear the same songs.

The domain renewal dates are listing under European conventions, so I can't tell whether I am looking at months or days in the second column. I just missed a renewal date because of this. Very annoying.

This is my 3rd time logging in and spending over an hour building my new website. So far, I have nothing because every time I navigate away from the home page I'm building, it doesn't get saved. I don't know why. All I know is, this is a complete waste of time. However, I know me. If I keep trying, I'll get it right. Just can't give it good stars when it's so difficult. Are the creators of Geocities dead? Maybe todays code writers could contact them for lessons.

It's easy to get a nice-looking website online with very little time, so I can spend more time creating content to post instead of worrying about web design. Very user friendly. The only thing I don't like is how much it costs to renew after the initial great price.

I can not express enough gratitude for the level of service I received from Nathan today. I was concerned bout loosing my website when I was changing the name of my website that I purchased. Nathan fully empathized with me, calmed me down by explaining all the steps that he would take in non technical terms, and was on top of his game. He worked on a lightening speed as he was super confident due to hi level of competency (top notch) an in less than ten minutes, the service was delivered in a glittering box of courtesy, humbleness, competency and super efficiency. I had interacted with Blue host support associates in the past as well and while all were really good, Nathan truly surpassed all of them. Hats off to Bluehost managers for training and retaining such top notch talent. I would seriously recommend Nathan to be given a due recognition by his managers. I can be contacted through the email that is registered in my Bluehost account. THANKYOU NATHAN YOU ROCK BRO!

Support service will only verify that a server-side account exists, but there is no assistance with WordPress which is part of the package I purchased. The support Tech I talked to kept trying to sell me another development package which was over a hundred a month. If you are going to provide web hosting and 24/7 support, you need to be more specific on just you can do in so far as support. I have a domain name but cannot modify the site. Not good there for the low rating.

I needed help today and *******@bluehost.com (Thomas) was able to provide excellent service and he has so much patience in helping me with my login, etc.

Nothing specifically negative or positive to note. Site setup seems more complicated than necessary, with conflicting messages given in host portal versus site itself, and incompatibility between plugins needed for site features.

I'll solidify my opinion once I've had a chance to use the service for a month or two.

So easy from doing things on my own, following tutorials, and when I get stuck, customer service has been excellent and more importantly non-judgemental!

I've had so many problem with this hosting company, find a different one. My site disappeared three times, the last time I couldn't get it back for a number if days, when it was finally restored (though not from backup) all the styling and features were messed up. Also anybody who tries to open a site hosted by Bluehost who has Avast antivirus gets blocked with a 'Blacklist URL'. They have a conflict with Avast apparently. Also it's pretty slow for the price you're paying.

Great service. Anoyning message. Im just rating so I can continue onto the page. I recommend not doing this or assigning ratings to any metrics. I would imagine your success be measured by your customer base and not a rating. SOrry for hte rant, but seriously, everyone wants a review all the time. Sheeesh.

Always helpful and get my problems solved on the first call. One of the main reasons I stick with you all.

As a fairly novice web site designer / publisher the site is high end but approachable and customer service is excellent.
I recently deleted a page by mistake and their live chat agent helped me fix the problem very easily.