Catherine's

The person blamed PayPal for the it being the wrong address. However, PayPal had the right address. They refused to ship it out to the right address when it is returned. They have told me "too bad," and that I am just out the $53.98. I will never do business with them again.

It is unfortunate that there is no longer any Catherine's brick and mortar store. Their online shopping is awful and you will be confused with all of the "sales"going on at one time. $27 for shipping? What? $11 for a return "processing fee"? What? And you can't cancel an order after you've placed it even though it won't ship for another 7-10 days. So your only option is to refuse delivery or return it yourself for all of these fees. Horrible, horrible. And forget about speaking with anyone who speaks good and real English as their customer service is "off shore" and they won't transfer you to anyone "on shore." I should've listened to my gut to begin with an NOT ORDERED from Catherine's. I also notice that this is now part of a larger conglomerate of stores including Woman Within which is another place you don't want to order from. Ugh...

As in other complaints - I am still waiting for a refund from Jan 9 2024 and it's been 3 weeks. Called and was told the credit was issued and that was it. Asked to speak to supervisor and was hung up on. Also the bureaucracy of the purchase is really bad - I purchased from Catherines.com. FullBeauty Brand filled the order and it was delivered by Global E Small Cross Border. Order Number: GE*******498US
Order Placed: 12/27/2023

They have a plastic seam threw them out! Made in Pakistan. Why would you put a plastic seam. That would scratch someone skin don't get it.

My husband bought me a pair of boots never got them the shipped on Jan 3rd stuck in California since the 9th called was told they would arrive Jan 15th nothing called they said call back if you haven't received by 20th called then they said call back on 28th can't refund because they have been shipped they keep saying call back. They are terrible, cheat, scam they should not be able to sell look at all the unsatisfied customers it is really sad. I wont stop until i get the word out Catherines is a horrible store do not waist you time, money and effort they could care less! Thieves!

This company first time customer return policy says it's free this is only if you return the item and put it on the Catherine's card for future purchases I should have read the reviews but I'll be buying from this company ever again

I received a charge from Catherine's and found out that it was for a subscription that I had no knowledge of. I called customer service and the agent canceled my subscription. I also requested that my funds be returned to my card. Waiting for that request to be filled,nothing yet. There is nothing on the website that states a charge would be debited off my card for a subscription. I decided to check the reviews and see if anyone else had this issue, and I see that I'm not the only one. If a company offers rewards be ethical and let that customer know what to expect with charges and membership. I just want my money refunded and my card number taken out of their database.

On Nov 21,2023 I ordered on line. On Nov 27 checked and the order was waiting for carrier pickup as of the 22nd. They said check back Dec 4th. I checked on 4th and they said they have til 11th to deliver. As of today the order is still waiting for carrier pickup. On the 11th I will either have the package or cancel order. Needless to say I have no desire to buy anything ever from Catherine's again. Pathetic service. And obviously a normal behavior for them since those I spoke to voiced no apology nor did they sound like they cared about the crappy service.

I see Catherine's trying to come back from the pandemic. I ordered some swimsuits for my vacation but didn't arrive in time for my trip. A month. Catherines is O. K if you like something and are willing to wait for it. Don't order something if you need it for a specific date. I would order again if I really liked something and it comes a little later. I was happy with the items when they arrived. Also, you really have to know your size because sending it back will cost you money and I'm not about to do that. After all the horrible reviews, I give it some glimmer of hope. I give it C+.

Although I throughly love shopping at Catherine's, online the color I ordered was Bombshell Yellow, the color I received was Schoolbus Yellow. Not what I ordered, so now I have to put gas in my car drive well over 30 miles to exchange this! Maybe I should rent a car and send you the bill, I live on a fixed income, that doesn't mean I want to dress like it. Thank you

I ordered 3 bras, I waited almost 2 weeks for them to be delivered. When my package arrived, instead of bras I received a pair of pants. When I called customer service, I was told they would ship the bras, but they would charge my card again. And once the pants were returned they would refund my card. Um, no.this mistake was on their end. They should send me the bras and not charge me again, even if it is a temporary charge. I didn't order the pants, I don't want the pants. I will return them. I would have been satisified with an apology, told that my correct order would be sent out immediately and told that the shipping and handling would be credited back to my card. Instead, I am getting a refund for my bras, but that won't happen until they receive the pants back. This is bull$#*!. I am really disappointed in Catherines. I guess its time to close my account with them.

My catalog said if I put code CAVFFS from the catalog that I would get free shipping if I spent $35.00. When I did that it threw me over to a page that said I had to sign up for a free trial which turns out to charging me $16.95 a month. I think this company is fraudulent. I don't ever plan on using them again, ever.

I placed an order on December 17th for a coat from Catherines as a gift. I received 40% off by signing up for emails but paid $13.98 shipping. The order confirmation arrived with a "free shipping" offer if I joined their VIP program, which stated I'd receive this free shipping in the form of a rebate within 3 weeks. This language misled me to expect money back. Emailing customer service proved unhelpful with vague, inadequate responses over 11 days and 14 messages. Their online chat vanished after one attempt.

The coat was the wrong size, requiring exchange. Lacking a packing slip initially complicated this. Exchanging online meant returning through Happy Returns, getting store credit, losing my discount, and re-purchasing the product at full price as well as paying another shipping charge. Only by calling them did I finally get a paid return label to hopefully enable an equal exchange, which I was assured of. However, this exchange process also supposedly takes 3 weeks.

Today I learned the "free shipping rebate" would arrive in the form of a January 15th gift card applied to my rewards account, not money. Their documentation severly lacks clarity on this. After replying I wouldn't shop there again and that I needed this to be a monetary refund, I was denied, being told "we do not send our members money."

I find the handwritten forms and weeks-long wait for exchanges and refunds unacceptable in 2023. The limited and unsatisfactory return options through Happy Returns are ridiculous. I can pay a $10.99 fee to return the item for credit to my credit card. Or I can return it for free for a store credit I won't ever use.

My dissatisfaction is fueled by numerous negative online reviews exposing questionable Catherines business practices. I've submitted this to the BBB and also posted on their Facebook page, trying to warn people to never shop here.

Ordered the same lace tank. One in white one in black. Got 2 diff styles in my order White was what I ordered... black was a diff tank and 3 inches shorter

I ordered 3 items, 2 were sent. 3rd on back order; but kept seeing ads for the item. Then they send me a notice saying my payment for the 3rd item wouldn't go through which is bull because the first two items were the same payment method. The third item that was backordered happened to be on sale when I placed the order. I think they were hoping I'd re-order it at the regular price by saying my payment failed but there is no way! This was the first time I did business with them and it will be the last! The 2 items I did receive weren't of great quality; way overpriced!

I ordered shoes following their online size guide, however they were too small so I returned them. They received the return on the 8th of December and as of the 29th December I still have not received my money back. I contacted them and was told that I have to phone, the phone number does not work.

I had been a loyal customer of Catherine's and their holding companies of Beatuy Branda for years. They recently started a new return system called Happy Returns...I am not happy. UPS packaged both items together and because of that they claimed they only recieved one. Even with confirmatiom of reciepts, UPS, and Happy returns confirming my 2 items they still will not refund both items. I called and emailed multiple times and on agent told me "too bad." Other agents lied and said my return would show up in 48 hrs. It never did. So now they have my money and their product to resell. They have lost me as a customer forever. If you want to keep your money I suggest you walk away as well.

Ordered a 50.00 bra and got a cheap pair of underwear instead. I called and they said my bra was on back order and it was there mistake to send me the underwear. They instructed me to return by bringing it to a ups drop off and pay for the return of underwear I never ordered. They refused to refund me for the bra unless I returned the underwear and paid. When I got upset on the phone I was hung up on. Called back got a different person and told her the issue and then asked to speak to a manager...she said hold on I will transfer you to one only to get hung up on again. Called again and now requested they send me a return label so I could return the underwear and get my 50.00 back...after 3 calls and 2 months still no label. They totally robbed me. Stay far away.

Quality has gone down, and i have received the wrong items on my passed 4 orders, and can't reorder cause they just happen to be out of my item. Now I just notice I'm going to have a hole in my jeans and I can't return them cause I've worn them for 3 hrs now. Now I can't say I wouldn't order from them again but they are the last place I look for something

They charged me
For back order item they said wasn't
On back order so then when I item ship because stuff was on back order they wanna charge me shipping for each item separate when I order all at same time after they lied then still wanna charge my card an when calling for mgr I was hung up on five times an never talked to mgr they sickening I hate I ever tried to deal with them never again who them item had price for 7.99 online they charged me 17 dollars an some change when you shouldn't even have to pay for shipping they steal from customers I hate this company filing complaint with BBB against them asap

Takes FOREVER to get your order once placed and the sizing is horrible! I am a 2X - but their 1X is WAY too big but the OX/XL is way too small? Makes no sense - it's just one size down.

I purchase most of my clothes from Catherine's Plus Shops and have done so for the past years. However, I am very displeased with the coupons that are issued by this store. There are so many restrictions on which items the coupons can be used on that I am ready to switch stores to make my clothing purchases. Don't give me a coupon for 25% off and then tell me I can only use it on certain items. This is very confusing and misleading. Thank you for listening to my concerns.

I returned two bras, only received an email confirming one return. I had requested store credit, which I never received and customer service has not responded to my inquiries. They basically took my money and ran. They are associated with Woman Within. I will not purchase from either again. Buyer BEWARE! They should get ZERO stars