• CheapOair

2024 SITEJABBER AWARD

CheapOair

Overview

CheapOair has a rating of 4.4 stars from 221,576 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CheapOair most frequently mention great service, easy process, and seat selection. CheapOair ranks 1st among Tickets sites.

  • Service
    2037
  • Value
    3002
  • Shipping
    2783
  • Quality
    3082

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 86.9%
Positive
39,603
Neutral
2,502
Negative
3,485
204
See all photos

What reviewers want you to know

Positive highlights

  • Their flight search feature offers affordable options, and their customer service is excellent.
  • CheapOair.com web site is very easy to use and has the lowest price for flights to choose.
  • 2024 Customer Choice Winner

Critical highlights

  • So then I disputed the charges with my credit card company, only to be told that I authorized the charges.
  • Have never paid for seat selection before; shocking to experience such incremental pricing practices
  • I had to explain to 3 different agents that my return flight made no sense given.
How would you rate CheapOair?
Top Positive Review

“Frontier is starting to look like Spirit where they...”

Paul M.
4/11/24

Frontier is starting to look like Spirit where they start out pricing the ticket at a low price and then charge for everything under the sun. Then you end up paying the same average amount as the other listed ticket prices. It is a dubious plot to obtain a passenger's capital, so I will observe their services and see if it measures up to the other airlines that charge the same amount out right. If not, I will give a just review and expose it all on my social media platforms. Thank you,

Top Critical Review

“The reservationist was awful and I ended up very unhappy”

Sean B.
2/26/24

The reservationist was awful and I ended up very unhappy. First being handicapped I told her I needed an aisle seat towards the front. Then I found out she gave me a seat totally in the back of the plane. I cannot walk that far and I paid extra for the seat, insurance and changing fees. I also requested a wheelchair when I arrive 3 times and didn't see it added to the itinerary. She was not easy to speak with. My trip is starting off on a bad foot.

Reviews (221,576)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (5272) credit card (1006) seat selection (1106) return flight (520) web site (622) booking process (424) book flights (1015) booking experience (350) cheapo air (540) seat assignment (558)
Thumbnail of user elainer478
1 review
0 helpful votes
February 2nd, 2024
Verified purchase

I'm 70 yrs old and whoever created this software had the older generation in mind and I thank you! My age group gets left out of many thing It's definitely a younger person's world. I'm a veteran from the Vietcom Era so I completely understand respect, accountability and acknowledgment!
Young ones today have not been taught those very important values.

Reason I chose this business:

The best options with the best price! Simple, it sells itself. Why in the same direction on Delta is it 1,238?

Thumbnail of user jacobx99
1 review
0 helpful votes
October 24th, 2023
Verified purchase

I really want Larry to be strongly awarded for his performance! He was very passionate, patient and took it slowly so I could write everything down on paper. I am disabled and I also don't trust the phone computers or texts. I am old school and believe in talking to a person. He was pleasant and supportive. I will continue to use cheapotickets and will refer my family and friends to you. Thank you Larry, you're
Fantastic!

Reason I chose this business:

Was referred by a friend

Thumbnail of user harryq118
1 review
0 helpful votes
October 30th, 2023
Verified purchase

The last lady that helped me book the flight from STT to ATL was awesome! She gave the best customer service I've experienced in a long time. She helped solve my travel issues and took care my needs. Especially, gratifying for me after getting nowhere with another rep and reps from the airlines. Kudos to her and thank for her understanding, grace, and compassion as well!

Reason I chose this business:

Better prices than the airline. Knowledgeable and helpful reps.

Thumbnail of user graces527
1 review
0 helpful votes
August 31st, 2022
Verified purchase

Derrick was nice and helpful. I wanted to thank him, but your system disconnected the call once money was received.

Reason I chose this business:

Chose for last trip.

Thumbnail of user paulw2997
1 review
0 helpful votes
February 8th, 2024
Verified purchase

Quick, user friendly. I loved the option at the end to be able to rent a car. We were not going to rent when I started the booking process, but due to discussion through the procurement of the airline tickets, we decided to rent a car and I was relieved I didn't have to go back in and start the process over for the car rental after buying the plane tickets, because the option to add to my order was there. I thought that was Excellent!

Reason I chose this business:

Have good past experiences with CheapoAir

Thumbnail of user mariar3227
1 review
0 helpful votes
February 12th, 2024
Verified purchase

Great customer service, and truly would recommend them. The representative that helped me was on top of it and followed up with my call as said

Reason I chose this business:

It was the least expensive flight for purchase

Thumbnail of user beverlyh873
1 review
0 helpful votes
November 19th, 2023
Verified purchase

It was great however you need a system in place to notify the purchaser if the flight is still available for purchase in real time. I've experienced attempting to purchase a ticket while setting up the card details a didn't understand what might've happened. Did that mean I had to back out of the page to receive the update? Very frustrating. An also giving the customer exactly what they request in the filter. A not surrounding airport unless requested. Also, times of the day "morning,afternoon an evening" like your competitors.

Thumbnail of user alexisz229
1 review
0 helpful votes
December 1st, 2023
Verified purchase
• Updated review

Smooth flight early arrival,great customer service plus the pilot had a great sense of humor and was even joking w the Passengers. Very friendly felt at ease throughout the flight. Definitely would recommend and travel myself to Frontier CheapOair. Thank you..

Very good and easy to follow instructions
November 30th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Because it was cheap

Very good experience
November 5th, 2023
Verified purchase
• Previous review
Reason I chose this business:

On a budget

Thumbnail of user paulm5449
1 review
0 helpful votes
April 11th, 2024
Verified purchase

Frontier is starting to look like Spirit where they start out pricing the ticket at a low price and then charge for everything under the sun. Then you end up paying the same average amount as the other listed ticket prices. It is a dubious plot to obtain a passenger's capital, so I will observe their services and see if it measures up to the other airlines that charge the same amount out right. If not, I will give a just review and expose it all on my social media platforms. Thank you,

Reason I chose this business:

Because I thought it was going to be much cheaper but instead it ended up being the same amount as all the other ticket prices.

Thumbnail of user judyk472
1 review
0 helpful votes
December 14th, 2021
Verified purchase

You have been very helpful. Thanks — we look forward to our trip. By the way, how do I reserve a wheelchair for my trip to and from SRQ and Washington Reagan Airports?

Jan Lutz

Thumbnail of user russr228
1 review
0 helpful votes
October 1st, 2023
Verified purchase

Love Cheap O Air! I've been going through CheapOair for about five years now, and they've always been there for me no matter what even if the airlines cancel these guys take care of me can't say enough!

Reason I chose this business:

Because I love Cheap O Air

Thumbnail of user karenc4237
1 review
0 helpful votes
February 1st, 2024
Verified purchase

Very quick and simplified! Thank you for having the signs that showed it was alternative dates. I almost booked that! Whew! Great job!

Reason I chose this business:

It was one of the sites recommended by Affirm and I have used it before to book flights.

Thumbnail of user nitac10
2 reviews
0 helpful votes
December 19th, 2023
Verified purchase

Just had a very bad experience with getting a confirmation on a purchase. I was told my purchase was declined. CC Comp said it was not declined. Wanted to charge me more than a $100 to rebook what I was actually approved for. Had a name and numb for Bank rep that no one wanted to speak to. Tried to bait me in with 1 price. Strong arm me into paying a higher rate to rebook same accommodations. Let the public be aware.

Reason I chose this business:

I chose because they were offering price and flying times that were more amenable to my needs.

Thumbnail of user dejaht1
CustomerService C. – CheapOair Rep

Thank you for your feedback. Please be informed that travel agencies work on a LIVE airline pricing system so prices are subject to change until ticketed. We apologize for the inconvenience.

Thumbnail of user erikn34
1 review
0 helpful votes
January 28th, 2020
Verified purchase

Honestly, I like CheapOair.com much better than any of the other competitors. For some reason, prices seem to be cheaper and it's easier to navigate.

Thumbnail of user elmitap
1 review
0 helpful votes
March 27th, 2024
Verified purchase

I strongly recommend this site to book your trip. Additionally they have great agents to help you find the best deal

Reason I chose this business:

I was looking for the best deal

Thumbnail of user sabaf8
1 review
0 helpful votes
December 5th, 2023
Verified purchase

It was an appreciable experience. Would love to have an amazing journey day with this booking. Thanks for the quick and amiable assistance

Thumbnail of user samk855
1 review
0 helpful votes
May 12th, 2023
Verified purchase

This is the ONLY place to get your BEST flight, flight and hotel, or anything to do with travel. Thank you cheapoair.com for making my trip PERFECT again. BTW so simple to use. I love it.

Reason I chose this business:

It is the only place for me!

Thumbnail of user mehrdadi
1 review
0 helpful votes
April 1st, 2024
Verified purchase

Easy to navigate, great prices and no bate and switch kinda business like Expedia does! I'm a big fan of CheapOair.

Reason I chose this business:

Great prices, easy to navigate and no price change of gimmicks like crappy Expedia does!

Thumbnail of user ronaldf736
1 review
0 helpful votes
November 15th, 2023
Verified purchase

Yep its good and I always try to use cheapo air for my travel plans. Thank you so much for helping us out

Thumbnail of user joyceh1078
1 review
0 helpful votes
February 26th, 2024
Verified purchase

The reservationist was awful and I ended up very unhappy. First being handicapped I told her I needed an aisle seat towards the front. Then I found out she gave me a seat totally in the back of the plane. I cannot walk that far and I paid extra for the seat, insurance and changing fees. I also requested a wheelchair when I arrive 3 times and didn't see it added to the itinerary. She was not easy to speak with. My trip is starting off on a bad foot.

Reason I chose this business:

I didn’t realize it was CheapOair.

Thumbnail of user dejaht1
CustomerService C. – CheapOair Rep

We have reached out to the passenger to obtain additional information so we can assist with their concern.

Thumbnail of user salimatac1
1 review
0 helpful votes
December 10th, 2023
Verified purchase

Simple and easy to book but yet to experience the travel part as my trip is not till next week. Thank you.

Thumbnail of user maryg3192
1 review
0 helpful votes
January 19th, 2023
Verified purchase

Alexia was amazing. Her efforts to help us find a suitable flight were pretty remarkable. She was incredibly patient and conscientious. We'll definitely use Cheapoair in the future.

Thumbnail of user andyr411
1 review
0 helpful votes
April 4th, 2024
Verified purchase

I really enjoy this website. It has been such a wonderful experience with my family. Thank you for everything you do.

Reason I chose this business:

Vacations are so expensive and CheapOair helps it make them reasonable

Thumbnail of user glendas491
2 reviews
0 helpful votes
November 30th, 2023
Verified purchase

Great. It's my first time ever booking a flight. It was kinda of scary but I made it Thur. Thank cheapOair.

Reason I chose this business:

Because it was the best price

Thumbnail of user selmad22
1 review
0 helpful votes
January 22nd, 2024
Verified purchase

So far excellent customer service, however I did not receive my trip confirmation email and my reservation has not been confirmed for hours. Working on it with the reps. Thanks!

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From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

Business History

History of Fareportal

Sam S. Jain, Founder and Executive Chairman of Fareportal, arrived in New York City in the early 1990’s and began working at a friend’s small wholesale travel agency. Jain quickly noticed the archaic practices of the business as they sifted through reams of paper to locate air fares or flight schedules. He set out to create a more efficient system that could aggregate the information digitally and in 1994 he launched his own B2B wholesale agency, FareBuzz.

Werner Kunz-Cho is the Chief Executive Officer of Fareportal Inc. the company owner of Online Travel Agencies CheapOair.com and One Travel. Glenn Cusano is the Co-CEO and Chief Financial Officer of Fareportal.

In the early 2000’s, Jain expanded the business capabilities into the B2C space with the launch of Fareportal in 2002. Soon after, he noticed a shift towards ecommerce across all industries. In order to remain on the cutting edge, he started channeling profits from Fareportal into the development of a proprietary ecommerce platform.

By November 2005, CheapOair was launched as the company’s first consumer online portal. Staying close to its traditional travel agency model, the concept of having customer care agents available 24/7 carried over to CheapOair. Jain insisted on having a telephone number prominently displayed on every webpage which was unheard of amongst competitors. Today, Fareportal’s worldwide team of customer care agents receive nearly 30,000 calls per day in support of the company’s CheapOair and One Travel brands.

Fareportal Highlights:

Fareportal is one of the top 5 consumer-focused online travel companies in the United States

Fareportal is the number 2 online travel company in flight volume

Fareportal partners with over 600 airlines, 1 million hotels, and hundreds of car rental companies worldwide

As of 2019, Fareportal is generating over $4 billion in sales annually

Fareportal makes it easy for customers to book on the go with our award-winning Apple and Android mobile apps for CheapOair and OneTravel. The CheapOair app now supports Apple Pay and Android Pay for a safe, seamless and convenient purchase process

Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites

Company Representative

Thumbnail of user kathim140
K M.
Typically responds within 2 days

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