David's Bridal

Markia from Hagerstown is the most welcoming and engaging sales clerk I've known. No commission- just character. She made me feel, important. I really enjoyed my experience and it's all because of her!

This company single-handedly ruined my wedding not only did I not get my wedding dress. I was strong along for days by the associates promising it would be delivered and it never was. They never even had it in the facility. This company went bankrupt for a reason they need to be completely shut down for the emotional damages that they're doing to their customers. This company needs to be shut down, as well as legal action needs to be taken against them for all the emotional damages that they are costing their customers. Disgusting unprofessional company. There is no customer service. There's a text message switchboard for reps across seas are overseas somewhere who don't get online until after 3 o'clock. The phone systems do not work. No one returns your calls. You can't walk in the store. If you place an online order you can't call customer service if you place the order in the store. This company needs to be shut down and sue for liability.

I was out of town for Thanksgiving visiting with family. I visited the David's location on Skibo road. The ladies there were so pleasant and helped us tremendously in every way possible. I would definitely do business with them again! Thank you so much to Rosa, Christina, Melanie and Laura you ladies were amazing and so sweet and helpful from the time I entered the store until checking out.

Poor refund system. I purchased two dresses from David's. I returned them within the short 7 day window. It took two weeks to get a reply that they would refund my money and now it will take them TWO BILLING CYCLES TO REFUND MY MONEY. I had tried a dress from Revolve also. That refund was completed immediately upon it being received. There was a $12 shipping charge to return each dress.

12/30 Still have not received refund. They acknowledged I would get a refund, but it is yet to be seen.

1/6 Another week and no refund. This has been a moth of them keeping my money after the dresses have been returned. Shame on them!

Wanted to give a shoutout to the ladies at the hampton location, Especially Natasha. Always eager to help and very professional.

I haven't experienced other bridal stores before going to David's Bridal, I wish I did. First, they employee's attention was divided between so many other brides, he wasn't listening to my requests and what I wanted until we told him we were going to leave without buying anything. After then, he focused better on me and he told us we can customize the dress however we wanted during alterations. So we bought the dress that day and scheduled an appointment for the alterations.
When scheduling the appointment we told the lady that a specific week would not work for our schedules, we would need to do it the week before. I got a text saying the appointment was made on the week that we could NOT come in. So, I had to call and have them fix it.
Upon arriving for the alteration appointment, there was no sense of direction, just try on the dress and give me some information. I was told to stand on the stage and the seamstress would help me. She took up the areas that were too big and started marking the dress for the hemming length. She did not tell me how I was supposed to stand so I was watching her. She looked up and told me "you have to look straight ahead". This would not have been a problem but it would have been avoidable and it would have been better if she wasn't rude about it. I had my arms across my mid section for 2 minutes, the seamstress looks up and says "Oh my God, keep your arms to your side." This is my first time ever getting anything altered, I didn't know. A little of prior explaining could have avoided all of this. I was shutting down, I did not want to be there anymore. The seamstress told me to walk, and I walked forward to the wall and she says, "no, out there." If she would have told me where, I would have walked there. I was looking down to see where the dress would be hitting my feet as I was walking, she said "you have to look up when you walk." Again, avoidable. I don't know if she wanted to be there and I was inconveniencing her and the team. She then told me I needed a bustle... I did not know what that was, she didn't explain what it was or what she was doing, nor did she ask if she could start that process. Another bride had to explain what it was, then I was able to tell her no.
After that, she said she was done, however, the employee who sold us the dress told us if we bought a size bigger we could line the dress, add a modesty panel, and add sleeves. We then told the seamstress that and she seemed annoyed that we were asking for things that were already promised.
Eventually, the manager comes out and asked "how important to you that we line the back of the dress?". I am just appalled at this horrible customer service. I regret buying my dress here and having alterations done here. I am paying good money for these things, you'd think it shouldn't be a problem to add or take off. I bought the dress bigger so it could be lined, buying the dress bigger would mean I would have it taken up in more areas than the original size, and the MANAGEMENT has the audacity to ask me if that was important.
After that discussion the manager seemed like she did not want to give us the 10% off code for alterations that is advertised on their website. There are so many other small details I could list about this place, but I don't have enough time to type it out anymore.

David's Bridal is a great place to get your wedding dress from. I didn't know what kind of dress I wanted but my stylist were very helpful. She helped me pick out various style of dresses to try on. She was very patient and nice. Me and my family really enjoyed our experience at David's Bridal. And guess what I picked out my perfect wedding dress! Thank you David's Bridal! I went to the one in Baton Rouge by the Mall of Louisiana.

Supposedly i was connected to 'Steve' in 'corporate headquarters'. He could not(would not?) get his facts straight. Stated I couldn't return an item because it was 'too late', though date he quoted was weeks after the item came in, and he even referred to an item I never received because the 'lost' the order!‍
Essentially they outright lied to me! Luckily i do everything early so i was able to warn the other 5 in wedding party to not even consider going to David's Bridal.

I had a horrible experience with alterations on my mother-of-the groom dress. I think I could have done a better job myself and I paid $178! I had the bodice shortened at the shoulders (a reasonable $13), armholes cut down (a reasonable $33), sleeves reset (a reasonable $33), the dress and lining hemmed (an unreasonable $66) for a 34" hem circumference, and the leg slit sewn from above knee to slightly below ($33). The seams weren't finished in the armholes; the hem wasn't pressed (until I asked) and the hem looked puckered; the leg slit they partially closed was not closed completely, (part of the lining showed) and it was puckered; and they added an unexpected pleat on each shoulder. I didn't notice the unfinished seams or the botched slit until I got home, so I was stuck with fixing these things myself. I can't believe that such expensive alterations were so poorly done.

Very disappointed. I had to search for dresses on my own, even though I had an appointment. They schedule 2 customers with the same stylist, at the same time. She's running back & forth. What really pissed me off, they had No seamstress there. I was told she called off, but they did not call in a backup. How Unprofessional...

They made this inpossible said the dress would be here 2 weeks ago now my daughter has no dress for her brothers wedding many excuesses but ruined the day

My daughter said yes to the 4 K dress at mollebridals. To the person at David's that called my daughter a Spoiled Fing $#*! in front of my 14 year old daughter. Here's the deal I am retired so I don't care. I am retired Fire Chief from Martin county Florida 600 firefighters and I used to work forPalm Beach County fire rescue 2000 firefighters. I will do everything in my power to let all these organizations know not to go to David bridals you have the ability to reach out to me so feel free to do it

Ruined my daughter's wedding dress! Do not shop or have alterations done here. I'm glad I insisted she try on before we kept the store. There was no accountability for the unacceptable alterations. Both of the alterations people smarted off to us while my daughter stood there and sobbed. I will never set foot in a David's Bridal again.

Ordered dress from Davids Bridal online. Took to love Davids Bridal for alterations. After 3 fittings which they gave me appointment 1 month apart for each they have totally ruined my dress with their alteration that I have paid way more than the dress cost. Now I am looking for a new dress 8 weeks away from wedding. Absolutely devastated and in tears!

Paulette was amazing at helping me find a dress for my son's wedding. She was kind, knowledgeable and really listened to what I wanted and even my frustrations of sizing available. I'm very happy with my purchase and would recommend her and David's Bridal!

I am highly disappointed with my dress after the alterations. The girl who pinned my dress was not focused on what she was doing and it didn't look right after they hummed it. She didn't listen to my concerns around the chest of the dress and she just put tacks in it. As soon as I put on the dress and bent over to get my shoes, all the stitching in the chest popped open. The straps were falling off my shoulder throughout the ceremony, and I have never been more uncomfortable wearing anything at all.

I went to Maple Shade, NJ to David's Bridal because I needed a dress and time is running out. I was not in the mood to shop, but knew I had to get it done; at least my measurements. Well, I met Abby and Sabrina and my sadness turned to joy! Abby, picked the BEST gowns for me to try on, and both were instrumental in my overall decision to say YES to the dress! I am so pleased! Thank Abby and Sabrina! You helped me more than you could ever know!

I came to the David's Bridal in Sunset Hills, MO today with an almost impossible task: finding a bridesmaid's dress the day before my sibling's wedding. The women running this store honestly saved the day for me, and perhaps the big event! Lisa and Kiera were incredibly friendly, helpful, honest, and thorough. I cannot thank them enough for their customer service, it was above and beyond all expectations!

I ordered 4 dresses online to see what fits best. I was shipped 3 and billed for all 4. At a whopping $534.00! The tracking details read "no tracking details" and it has been weeks now since I had placed my order. I have called and text customer service with no response. The text number, they promote just goes dark after you select the reason for your text. I was on hold for 1 hour and 40 mins, just to get my turn in queue and have dead air. I spent hours trying to reach them. Not sure if I'll get the dress I ordered. With no tracking number available, my guess is the item is no longer in stock. I will be out over $200.00. I will never buy from them again! Below are the images of my time on hold and the text messages of being ghosted.

The consultant ordered the wrong size. We tried after fitting to get them to order correct size. They wouldn't do it. Spent over 3000. 00 in this store. What a rip off. They wouldn't correct the problem to keep the customer happy. Never pay in full don't even put a 1.00 down until you have the finished product. We went to pick up final still not right and still doesn't have skirt sewn up. Disgusted and would never want anyone to use David's ripoff bridal.

Great customer service from beginning to end. You won't be disappointed if you chose David's.
Danielle was a genius when it came to helping me pick out two formal outfits that were appropriate for the grandmother of the groom. I would have been lost without her!

Had a 6 p appointment and front desk clerk was rude and rolled her eyes at the party. Ask to try on bridesmaids dresses and was told need come back. The lady that help with bride dresses did not help zip and button or even use clips. I would not never give them a penny for any dress in that store due to poor and rude service. Suppose to be a fun day for the party and ended up the worse day!

I ordered my dress online through the David's Bridal site, after trying one on in store and receiving very poor help. I am the mother of the groom. When the item arrived it was not only the wrong color it wasnt even the item i ordered at all. I contacted someone immediately to return it and was told they didn't have a replacement in warehouse so i would have to be refunded and then purchase again. Growing frustrated but trying to be understanding I agreed. Now I am just beyond frustrated with your company and it's return policy. I do NOT have 2 months to wait for a refund of monies when you have had the product back in your possession for nearly 2 weeks already. I have 6 children, 4 daughters and 2 sons and we will NOT be using David's bridal for any future weddings. This is beyond ridiculous. You sent this refund email to me 4 days ago, and it states it may take up to 2 billing cycles to show my refund. How can you honestly do business like this? How many weddings have you ruined, how many brides have you stressed out to the point of tears? Shame on your company.