Depop

The item I bought on Depop looked perfect on the seller's pics, but in reality I got low quality fake absolutely not corresponding with the pics, for $550+taxes and fees. Please be aware, that there is no such thing as Depop buyer protection - they just completely ignored my claim.

I'm so annoyed with myself that I didn't come here and read the reviews before buying something on depop. I got suspicious when the evri tracking history still said they were awaiting my item after one week. Then I sent a message to the seller with no answer. Then I went through the depop app requesting a refund. Next time I checked on the app, my seller has deleted their account! So, definitely was scammed out of £20. Do not buy from depop - how can they claim buyer protection when they allow a seller to delete their profile/account in the middle of a refund request?

I placed a couple of luxury items on Depop to sell and was notified very quickly that I had a purchaser for one of them. A Depop service technician came on chat to help with the payment and ended up taking the money. It was a scam. Depop deny any responsibility even though it took place on their platform and I have screen shot proof of the chat.

Absolutely disappointing purchased something a month ago and still not even sent by seller and no communication and depop customer service was useless

This is a brilliant way for scammers to succeed. Do not shop on this site. The sellers will not respond.

The pennies you'll make reselling things on Depop are not worth the time and stress.

In almost a year using the app I had all sorts of bad experiences, including being harassed three times in my inbox by a weirdo asking me for pictures of myself wearing a specific jacket. These happened a few months apart, showing they have no control over people who are banned returning to the app.

But the last drop was a sale in which I sent the parcel with tracking number, the buyer wasn't home to receive the delivery and it sat at the post office for 2 weeks. I warned her she needed to pick it up otherwise it would be returned to me, and so it happened. She blamed me (?) and I reached out to Depop to mediate.
I gave her a refund on the item but kept the shipping fee because, you know, I actually paid to have it shipped to her, and the post returns the parcel but doesn't refund the fee.
However, mindless Depop support keeps regurgitating the same standard "buyer-always-right" response saying I should give her a full refund. So basically, even though I did everything right I'm supposed to take a loss out of buyer negligence.

In sum, they provide very little support to sellers while taking big cuts, including on shipping. It's impossible to get eyes on your listing without boosting it, so be prepared to pay them twice as much as they advertise.
Maybe you'll have a better experience if you're reselling luxury items, otherwise I wouldn't bother.

I'm a seller on Depop and I haven't had any issues. Potential buyers read descriptions and ask questions. We respond to each other in a timely matter. Everything is very easy to use! If you sell just regular goods like decor, low end fashion and accessories, you'll run into no problems. I don't trust any platforms selling high priced items or buying high end goods. The fee is only 10% compared to Poshmark which makes this more desirable to sell on. The platform is overall good but a little lacking:

1. There's no way to see my own shipping costs as a seller. I would have to edit the listing and its shipping info to see what option I've selected. Not very convenient as I can't remember every setting I put for shipping. Sometimes I offer free shipping to buyers but I can't tell unless I dig deeper.

2. Messaging platform should allow images. I send potential buyers images they request but it's in a Google drive link or something else. As a person myself, I feel safer if I know images are sent through the platform. If they're inappropriate, allow them to be reported. Sometimes, items get damaged and images for proof helps the case more. It also helps the buyer/seller communicate better.

3. Flat shipping rates are a little high but that's to be expected for Priority Mail and insurance up to $100.

4. Customer service is a bit lacking. Sometimes you have a seller or buyer emergency and they would take 2+ days to reply. When they do reply, it really stretches too much time and sometimes buyers can be impatient or mistrust you.

5. Depop referred me to file an insurance claim with USPS even though the label is provided by Depop. To me, that makes no sense. USPS has less incentive to help a regular customer as opposed to a partner company.

It's overall a good platform to sell on. I personally haven't ran into any issues with any buyers. The demographic is perfect for the clothes and accessories I sell. The platform is also much easier to list on, compared to eBay. I highly recommend it if you want to get rid of some stuff you have.

I bought a jacket as a gift, and the seller never stated there was a name written on it with permanent marker. Of course I'm not going to give a gift with someone else name on it, so I asked for a refund from the seller and from Depop. The seller never answered one of my messages, and Depop's representative literally told me "we sell vintage, so it's not a big deal." The customer service rep was named Takahiro A.

I did a charge back on them, this is literally the worst customer service and site I've ever encountered. Even getting to the refund process was annoying since there's no direct button to it, you have to type out all sorts of nonsense.

After selling on depop for 5 years and earning them £100s of pounds worth from their fees.
I sold a customer a £600 jacket and he reported it as undelivered despite me providing proof of postage to depop, they instantly took the money out of my BANK ACOUNT without any warning and refused to reply to any of my emails. Useless customer service and a shambolic excuse for an app. Goodbye depop

Sold me a fake moncler hoodie. I have to go though my credit card compnay to get my money back.
There are a joke. Be warned don't do business with this scum bag company. May they burn in hell along with there scum bag sellers.

This site is full of scammers and customers have no protection at all. If you dont want to lose your money use other websites.

I've just joined Depop and added items. I think I'll be leaving. What group would people recommend Plas

Customer service was horrible, my item was delivered to the wrong address and apparently was never even going to my house. They wouldnt give me my money back since it said it was delivered…imagine not listening to your customers when they have an issue and doing nothing to resolve it. First and last time I will ever purchase from this site.

Buyers take weeks to send clearly fake items. The buyer protection is a joke. Not a reputable site as you can tell by the 1.1 rating. Go elsewhere

Do not use this company.

Bought a coat with a hole in - described as overall good condition. I do not think good condition means a hole
Depop obviously does think a hole is good condition as they would not refund and were not interested.

Have read so many bad reviews - wish I had seen the reviews before making a purchase. So I add mt review to warn others not to use this company.

If I could give them 0 stars, I would. They are stealing from people. DO NOT SHOP HERE. If you're stellar doesn't sent you the right item, Depop will not help you. You are stuck paying for the item AND the shipping to return the item. So far, I have no refund. I've done everything they've asked and still nothing. Thank goodness I didn't buy something more expensive but it's the principal. SAVE YOUR MONEY! There's a lot of better ways to indulge in vintage pieces.

Please never sell on this app. They took my money from my sales and never gave it to me. They say the bank account that I use daily isn't real. There's no help center available when you click the button. Then you are stuck only using the money only on depop, which seems like a scam to me. I've tried contacting them with absolutely no luck on resolving issues this issue. I've seen numerous people saying the same thing.

Best quality fast shipping and good customer contact! 100% Best 👌 thank you a lot! Shoes are perfect

(I've sold 5 things and they still consider me a "new" seller) I sold something and still haven't gotten my payment after a MONTH and another one that was supposed to be available today (10 business days = 2 weeks later) and that one still won't let me get paid even though it literally says today is the date. I am so annoyed and don't understand why everyone loves Depop so much. I have all my information set up on the app so I don't understand why I'm still waiting

I sold a brand new pair of shoes. Buyer asked for a refund, claiming that she didn't wear them, that they were too small. I allowed the refund if shoes were not worn and still new. She sent them back worn, scratched and completely damaged. I immediately notified Depop (with photos of the damaged shoes) and got no response. I've sent them multiple emails. The buyer got a refund. I am here to warn you, this app is crap!

I purchased from a "Top Seller" that had perfect 5 star reviews. But my items ended up being from Aliexpress and not "vintage". Since I used PayPal they gave me a return quickly, but Depop has been less than helpful. I reported her account and sent Depop multiple emails... no response. No action. Nothing. So if you're browsing the web and wondering who I purchased from *******@milaa03. Don't buy from her. I've posted photo proof here.

I was selling on depop for not even a year and it was going good till i got banned because of a buyer that had bought from me some months ago and even rated me 5 stars after that depop banned me and kept my almost $900 dollar payment and won't pay me it at all after shipping all my items. PLEASE don't waste your time on this app they can easily ban you for anything and always take the buyers side

They will allow people to sell their used underwear, solicit sex, and reference their only fans, but banned me because I used a few stock photographs of items I was selling that are new. I don't always have the time to go take photos of the items I'm selling and have never had any return requests or bad reviews but they banned me. This site stated that because my use of stock photos that they value creativity and wanted me to take new pictures of everything on my account and that they would not allow me to have my account back. My stock images are my own and don't infringe on any copyright and are from my other selling sites and I use them for all my sales but they just just said nope. So apparently take $#*!ty photos and videos of your stuff and they will let you sell on there. Stupidest selling site I've ever had to deal with. These photos I have given as reference that are mine to use are too good and so they banned me for them even though it's my product and items I've made.