Dick's Sporting Goods

Took over 3 months to receive 1 club. The order was supposed to be a 7-10 day event. Nobody knew anything they had my money they didn't care.when the club finally arrived after I had found a replacement they would not even consider taking it back or offer a credit. Very disappointing poor customer service. Said they would figure out a solution but never heard back from Dicks

Do Not take your golf clubs to trade. On their website, they give you a value, asking ONLY "used or damaged". I took mine in, intending to trade for credit towards new clubs, BUT their value is a lot less, and they acknowledged the difference, but reply was "it is what it is." This is "car salesman" ploy to get you in store, then get slammed, and their indifference is even more annoying. Calling on all golfers to boycott this tactic, and deal elsewhere.

A bit pricey on the fishing tackle. Also, sales agents not that competent about fishing locally in Orlando. This store is located at 350 Towne Center Cir, Sanford, FL *******.

My son got a gift card from here went to fair Oaks Va to use it the cashier took it and one that was partially used. He used the partial. Opened packet for other.gave to clerk and she said not activated and thew the whole thing away...he says receipt was on carrier...so called store and cs both so sorry no receipt no refund. Would not do threw drawer to get it...so we are out 50.
Thanks for nothing

Dick's is one of last sporting goods stores to survive. Maybe because they bought out all their competitors. First it was Galyans, then Sports Authority and who's next? Their prices are very high and their inventory is shrinking. I know this pandemic has caused havoc with supply, but they don't have much and the eliminated hunting dept altogether. I hope Academy Sports hangs in there

Be very careful at the warehouse in VA Beach, they moved us to a different register as the first was not working, but ended up charging us twice and after 3 months of back and forth, refuse to acknowledge the error.

Horrible experience, they sell malfunction e-bike and refused to give refund and they still haven't fix it

We bought an e-bike a-week ago on Friday, a Minooka for $1499 + $99 warranty. The safety check passed (open box, floor sample) but unable to turn in the power (electric), they said "Just charge it when you get home, the battery need to be charged 1st"
We charged the battery as instructed, the next day still NO POWER - never worked. We return it to the store in Southland, Aurora, where we purchased it, they tried to fix it - they said they'll call us when it's ready. One week later, still in the back room not fixed. I asked for a refund since it's broken (NO POWER) to begin with, the clerk (Erin) refused to give me refund and for us to just sit tight and wait until they fix it - "Not sure for how long…" she said "I have nothing else to say to you Mam, now I'm gonna move to next costumer"

Political monster pretending to be a sporting goods supplier. Not at all inclusive to sports as they frown on certain activities and banned sales. Bad bad bad. Shame on Dicks for being closed minded and not accepting of societal needs. One star only because I had to - deserving of zero stars.

I ordered a ping pong table a month ago. A purchase the cost well over $1000. I paid for delivery and set up. The only logistics company they have is AIG. It has been nothing but a nigh mare. 3 days waiting for AIG to arrive. I had to deal with their dispatcher, unprofessional customer services, texts telling me they are coming and it route for 8 hours then by 6:00 pm the no they are not coming text arrives... 3 different days! Tons of phone calls, text messages and a whole lot of wasted time. And, no I never received my ping pong table. They had my money over a month for nothing. Dicks shame on you for using such a terrible services as AIG. I have one very disappointed child. Shame on you Dicks.

DO NOT EVER use their delivery and setup service. It's terrible! Dick's contract's with AIT Logistics Worldwide and while they may be great at delivery in the rest if the world, they suck at it in Arkansas. They have changed the delivery date four times, changing excuses everytime. First time - his helper was sick, second time - he wrecked his truck, third time - it was rainy, fourth time - he misread the calendar! What an idiot!

Bought a crossbow from dicks sporting goods shot it 5 times and limbs started to split took it back to dicks and they wouldn't do anything about it. The bow was only 2 weeks old. So much for customer care won't spend another dime at this store. It's ridiculous. My proof of purchase is on my dicks card

This is a industrial zone close to the main street where people walk around and they just delivered the package on sunday just in the ground outside the door where everybody con take it, luckly i came to work for office reasons and i see the pachage...WTH at lest put it inside the gate since there is a gate...that mean you are really uncaring careless.
I can have more pictures regarding a purchase to be legit if you want

It's as simple as this. I purchase a sweater from Dicks and it was In the men's section for a gift. It was a female's sweater medium. I contacted customer service and there is no working with them. From suggesting I would pay the shipping to.nothing short of I need to drive back to the store to return of exchange it. The simple point is, if your Canadian, don't purchase in the good old USA. There is no return, exchange or refund.

I was there April 11 around 5:10 pm and I need help I ask the manager store 2 times he was with somebody else and I wait 2-3 minutes next to him for one little question and he didn't answer me, a ask 2 times and he looks at me and didn't answer me his not professional sorry, till he can say can you please wait 2 -3 minutes he spend 10 minutes with somebody else, he can come to me and ask me want is my question? I get out from there very very disappointed nobody was there too help me, I by first time soccer ball and really I need help.
Thank you and my name is Irina.

I quit going to Dicks when they stopped selling hunting equipment and apparel and I bought a LOT of it there. Decided I would go back to find a couple Dolphins football jerseys. They had nothing. Every time I've gone there they have nothing that I'm looking for. I'm astounded they are still in business and the store is always empty of customers. They are overpriced and stand behind nothing. That was my last trip there. Just another store that will fall to Amazon.

I have always had a great experience in the Plainville location. But, I came across this Manager Emily whom I needed help from and she was so very rude! She rolled her eyes and sucked her teeth when I asked for her help! No customer should have to feel like a bother when asking for help. I won't be going back there and wouldn't recommend it either! I am so dissapointed!

I tried to return an item without a receipt but with my card statement but the system couldn't locate it. The two clerks who helped me were very useless. Ruben was very professional and helpful. With his info to call customer service to locate my receipt I'm finally able to get a refund

This is my second Dick's order to never arrive. The order doesn't show up in my account and when I try to track the order, I receive an error. When I talked to a rep she told me they switched the shipping to same day delivery and it was on the way. It was not.I did not want same day delivery due to the huge problems I had on my last order. I am sure I will be spending more time on the phone trying to get my money back.
Last time, since it was a same day delivery order, they made me call DoorDash (a 30 minute call) and then call them back. I still never received the refund on that order nor did they credit any of the points back as promised. Avoid ordering anything from this company's website.

It's now December 21. I returned an item November 14th. Dicksporting goods confirmed they received the return back November 17th. I have yet to receive my refund of $141.00. Last supervisor I spoke with said there was nothing they could do. Basically they are stealing customers money. Not only do I not have the item purchased but I'm out of money. Never will I shop with them again.

Ordered a nfl jersey was in stock two days later they canceled my order didn't give me a reason till I spent 45 minutes on the phone telling me it was out of stock mind you this was already paid for on 12/18 than they canceled it on 12/21 don't order from them this is probably way they are going under hope you close your doors you really are DICKS

Not sure how they are still in market. All goods are expensive. You get everything cheaper online. The good thing is the store is well organized.

I ordered 3 pairs of Nikes and not one answer, I called 4 times and nothing, I have not received any email of confirmation, I called my local Dicks in Chino California and explained about my order to a manager and his answer was I CANT HELP YOU! I am so upset for the rudeness of their personal and lack of training on customer service, also keep in mind its not like they are busy, the storage was empty buy he was just bothered by my question on my purchase on line, I asked him if he could find me in their system with my address, phone number, email or anything, yes his answer was I CANT HELP YOU!... ill make sure people knows about your practices

They called the cops on me for trying on a pair of shoes an walking in them in the store. Never tried to leave the store and was in the process of shopping for other items I also had my 2 young daughters with me when this was all happening. I was arrested my mother had to pick up the kids and I was taken to jail for trying on a pair of shoes. I took it to court and in the video of the cops and the loss prevention guy they asked him what he wanted from this an he said a apprehension for him self. I still can't believe this happened and will never shop at dicks again. Who doesn't try on shoes when they are looking to buy some $#*!ing redicious!