• Doordash

Doordash

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Overview

Doordash has a rating of 1.33 stars from 1,020 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Doordash most frequently mention customer service, credit card, and wrong address problems. Doordash ranks 149th among Food Delivery sites.

  • Service
    401
  • Value
    380
  • Shipping
    257
  • Returns
    288
  • Quality
    343
Positive reviews (last 12 months): 3.6%
Positive
7
Neutral
3
Negative
184
269
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I am very disgusted with Door Dash and will not be using them again.
  • Hello, I was ordering food from Mcdonalds at 1:28pm, the driver didn't show customer service was rude.
How would you rate Doordash?
Top Positive Review

“Convenient Food Delivery at Your Doorstep”

Rekhmir S.
4/2/24

DoorDash offers convenient food delivery at your doorstep, with a wide selection of restaurants to choose from. Whether I'm craving pizza, sushi, or Thai food, DoorDash makes it easy to satisfy my cravings without leaving home. I appreciate the user-friendly app interface, as well as the real-time tracking of my order from preparation to delivery. DoorDash has become my go-to option for hassle-free dining.

Top Critical Review

“Missing Items and No Reasonable Compensation Offered”

Karen R.
4/11/24

I placed an order that was missing two items when it arrived. I contacted DoorDash via the site, since there's no way for you to actually talk to a person. They said they'd give me a $3.00 credit on future orders. SERIOUSLY? That won't even cover the TAX that I paid on the missing items, let alone the items themselves. I will never, ever order anything with them again, because they are heartless thieves who don't care one whit for their customers.

Reviews (1,020)

Rating

Timeframe

Other

Reviews that mention popular keywords

door dash (260) customer service (294) credit card (52) delivery service (76) delivery fee (31)
Thumbnail of user karenr3427
1 review
1 helpful vote
April 11th, 2024

I placed an order that was missing two items when it arrived. I contacted DoorDash via the site, since there's no way for you to actually talk to a person. They said they'd give me a $3.00 credit on future orders. SERIOUSLY? That won't even cover the TAX that I paid on the missing items, let alone the items themselves. I will never, ever order anything with them again, because they are heartless thieves who don't care one whit for their customers.

Thumbnail of user lisam6081
1 review
1 helpful vote
March 10th, 2024

Received too many missing items and really horrible Long John Silver food. I knew better than to order in the evening. Ordered two platters, side of hush puppies. Didn't receive any seafood or the chicken. Hush puppies were extremely hard. Everything was very greasy. Complained to door dash customer service. They were unsympathetic. Refunded 3.00 on 40.00 + meals. They kept changing the delivery time. I told them, I absolutely would never use their service again. I never have since. Would never recommend this company.

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Thumbnail of user charlotteh126
3 reviews
3 helpful votes
February 8th, 2024
• Updated review

Over the course of a yr several times different door dashers have left my food at the wrong place after taking pics of the wrong house they delivered to. Called c.s. Who English is not their first language and I told them I have proof I didn't receive it. No refund. An attorney needs to do a class action lawsuit bc how can you charge for a service and you don't provide that service. Called Stealing

Tip for consumers:
No

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Delivered to wrong address
October 27th, 2023
• Previous review

Delivered to wrong address. When I called the door dasher she didn't speak English so she never went back to the wrong house to get my food.
Called 1800 number and they said they will look into giving me a refund but will take 2 to 3 hours. I asked what about my food and re ordering. She said no I can't so that. I asked for a mgr and she said no one is available

Thumbnail of user cync14
2 reviews
2 helpful votes
February 9th, 2024

I have used doordash for years. This time, an order from The Mug in Irvine was not delivered by Toni. Doordash customer service declined my refund request so I'm out $42 and no food. If I could leave a negative star, I would. Canceled my membership.

Products used:
I did not receive the order

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Thumbnail of user drshivafatemi
1 review
0 helpful votes
January 19th, 2024

We tried DoorDash for the first time when we were really hungry and too tired to pick up the food ourselves. Unfortunately, they canceled our order last minute, leaving us disappointed. Later, we discovered that ordering directly through their website is more cost-effective. I won't use their service again and wouldn't recommend it—feels like a waste of both money and time.

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Thumbnail of user lb858
2 reviews
1 helpful vote
February 16th, 2024

Last night, for my birthday, I ordered dinner for delivery through DoorDash. The restaurant got my dinner wrong, and clearly did not read the customization notes that were clear and in all caps. My birthday dinner was inedible, and I had to resort to something else. DoorDash denied my request for a refund! I canceled DoorDash and highly suggest nobody use them as they are thieves and scammers who do not have any customer service.

Tip for consumers:
HORRIBLE Customer Service. DO NOT use them................... They overcharge and do not honor / respect the customer.

Products used:
Last night, for my birthday, I ordered dinner for delivery through DoorDash. The restaurant got my dinner wrong, and clearly did not read the customization notes that were clear and in all caps. My birthday dinner was inedible, and I had to resort to something else. DoorDash denied my request for a refund!!! I canceled DoorDash and highly suggest nobody use them as they are thieves and scammers who do not have any customer service.

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Thumbnail of user kellys894
1 review
18 helpful votes
November 19th, 2020

Wish I read the reviews before ever using Doordash. As someone that uses delivery services often, Doordash is the worst. Do yourself a favor and don't bother! The Doordash delivery drivers are awesome and very kind, customer service and all other aspects are really unprofessional they truly don't give a damn about their customers. A one star rating almost across the board? Sheesh, goes to show I'm not the only one left extremely disappointed and frustrated.

Thumbnail of user audiomaze3
1 review
1 helpful vote
February 13th, 2024

Deleted app. Look at all these reviews. They ripped me off for 100. Talked to 3 different people. They never refunded or called me back. What a piece of s*** company.

*edit* if you get scammed into ordering from a store thats to far away dispute the charges with your bank like i did! WHAT A SCAM! That's dirty. Report Door dash to BBB.

Tip for consumers:
Don't use Door Dash

Products used:
grocery delivery

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Value
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Thumbnail of user rekhmirsorgaardketn
15 reviews
0 helpful votes
April 2nd, 2024

DoorDash offers convenient food delivery at your doorstep, with a wide selection of restaurants to choose from. Whether I'm craving pizza, sushi, or Thai food, DoorDash makes it easy to satisfy my cravings without leaving home. I appreciate the user-friendly app interface, as well as the real-time tracking of my order from preparation to delivery. DoorDash has become my go-to option for hassle-free dining.

Thumbnail of user jeffc1026
1 review
18 helpful votes
August 22nd, 2020

Tried to change the delivery time. Doordash makes you cancel it instead and order again. But it then did not allow me to cancel the later order. When I tried, they took fifteen minutes to talk me out of it? Then said they couldn't help and weren't able to refund (keep in mind this was after I ordered the food again in order to get it earlier). Now I have two deliveries and no help from Doordash.

Thumbnail of user darrellglendrew
2 reviews
1 helpful vote
February 24th, 2024

You're a driver and your acceptance rating falls below 70% for whatever reason it could be because you didn't accept it quick enough because you're driving you won't get a lot of offers you could spend three hours and get one delivery plus the fact there's no benefits no pay waste gas money not the end of the year you end up paying more than what you are so horrible company to work for

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Thumbnail of user jf807
1 review
0 helpful votes
December 11th, 2023

Three (3) times in the last few months I have received food orders which were not mine. I am not even a Doordash customer! All homes in my little neighborhood are well-marked with the street number. It would seem the drivers cannot read. Unfortunately, nothing on the delivery receipt shows any way to contact Door Dash nor the driver, nor the person who placed the order, nor the restaurant from whence the food came! Thus, it goes in the trash! Really ridiculous on all fronts!

Service
Thumbnail of user barbarak2038
1 review
0 helpful votes
January 11th, 2024

First time I used them and the last time. I am livid. I ordered sub sandwiches from Cousins. Sandwiches were made and picked up by DoorDash. Nitwit driver said he had arrived but when I went to pick it up there was nothing there. It showed a picture of the drop off which was not my house. I tried to call driver twice -no answer. I messaged him four times - no response. Complained to DoorDash -no refund. So someone is enjoying my dinner and I am out 41.00 besides not having any dinner. This is outrageous! Beware that if this happens to you you will have no recourse. I am so pissed. This is beyond a horrible experience.

Thumbnail of user laurad752
1 review
2 helpful votes
April 27th, 2020

I had read reviews after ordering my first time and suddenly was worried if I would have the same experience. My experience was nothing like the reviews. My dasher was nice, fast and helpful. I was able to track my order. I was given free delivery because it was our first order. I was given contact info for our dasher. They text me when the restaurant we used was out of part of our order and I was able to select something else. The fee was cheaper than other delivery services. We received our order on time. It was a little warm, not as hot as I'd like, but we live far from the restaurant we used. Overall we were very happy. Thanks door dash.

Thumbnail of user trinimarco
1 review
1 helpful vote
February 11th, 2024

Terrible customer service. I ordered breakfast from Tim Hortons and the lid from the coffee came off during delivery and partially emptied the coffee on my sandwiches and soaked them. Made them inedible.
I called customer service and they kept placing me on hold (about 8 times) and eventually said they could only give me a $5 credit. My entire breakfast was ruined and inedible yet that was all they would do. Terrible customer service!
I have cancelled my Dashpass and will eventually close my account but I am NEVER going to use them again. UberEats will be my goto service from now on.

Products used:
Used another service

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Thumbnail of user maxi47
1 review
1 helpful vote
March 17th, 2024

They delivered the 3 wrong dishes on two separate deliveries and they compensated me for the one only. They denied compensation or redelivery for the other two...implying I complain too much as a customer...so now I have to accept any delivery?
They didn't even check with the restaurant to verify what I was saying they implied denied
Max

Tip for consumers:
rude customer service

Products used:
food delivery

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Value
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Thumbnail of user lindsayl55
5 reviews
15 helpful votes
September 11th, 2020

I was receiving mail to my house from door dash. My middle initial is D not J. I reached out to them many times and explained you can't do it online you can only fix your first and last name online. Yet numerous customer service were incompetent and for some reason couldn't understand that and fix it! Even filed with the BBB and they didn't even adddress it and say it was fixed. Hands down just 0 stars their customer service is so bad!

Thumbnail of user benjaminb573
1 review
1 helpful vote
January 2nd, 2024

Whatever you do I wouldn't recommend door dash they're a horrible company to work for the customer service they provide are just there in my opinion to give pre-scripted answers without actually solving anything they're untrustworthy and look out for their own selfish interests instead of the individuals under their employ

Thumbnail of user labriantm
1 review
1 helpful vote
January 5th, 2024

WHY Should...I be on hold for 20 mins after my assigned dasher James *******932 just came to my home kicking on my front door and screaming outside? Which was caught on camera... Dash speaks upon safety and all that nonsense but, after tonight...i don't believe them. I will add the blink recording, try to disprove us.

Products used:
N/A

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Thumbnail of user mikep607
6 reviews
65 helpful votes
September 23rd, 2020

Order a burrito from Chipotle Mexican Grill from Baum Blvd in Pittsburgh Pa. They (door dash) delivered a bag in doorway and took off... I asked to hand it to me... I opened and found a dish with chicken and veggies, but no shell. I went to Door Dash website and typed in my problem and the answer sorry not enough for a refund. OK great Door Dash, I will eat what I got, but last dollar and $4 tip you will get from me. I was going to also give the driver $5 cash, but he dropped and ran. Good luck to you Door Dash, Never Again!

Thumbnail of user sarahk1964
1 review
0 helpful votes
February 2nd, 2024

DashPass means no fees, right?
Apparently now, you pay for DashPass, and then you still pay for fees at most restaurants.
How does that make sense?
You pay for no fees, and then pay for fees on top of paying for no fees?

(This is not even to mention that I had canceled my DashPass, and then a while later it automatically re-subscribed me)

That's 2 types of thievery folks.

How can they get away with stuff like this?

Thumbnail of user elraid66
1 review
0 helpful votes
February 18th, 2024

I have using door dash less frequently the costs are absurd. If the restaurant doesn't accept my call in order screw them.I will not pay exorbitant fees for food

Service
Value
Thumbnail of user lolitam42
1 review
1 helpful vote
March 12th, 2024

I had a door dash order from Checkers, 30$, it added up to 19$, but oh well. It took 1 hr 30 minutes for it to get here and Checkers is 3 minutes from me. The guy showed up to my backdoor, no bell back there, I only saw him cause I came in my hallway and saw this strange man at the back door. He tried to give me ice cold burgers n fries and pop with melted ice in it. I did not accept the order from Osariemen, oh and I kept calling him but he never answered *******426. Looked on my back porch just now n saw he left the food sitting in the steps, the rabbits are enjoying it

Thumbnail of user elaines92
3 reviews
13 helpful votes
January 16th, 2024

Price was better for the SAME exact meal at SkipTheDishes. I tried to cancel right away after seeing that but it was too late even though only minutes after placing the order. I called support and the supervisor said I would be called back and I never was.

Thumbnail of user sherip142
2 reviews
1 helpful vote
December 6th, 2023

I ordered food and used DoorDash for the first time. Our food was left down the street and a picture of the porch was clearly the wrong address. When we got there the food was gone. I called the driver contact and the number was bad. DoorDash denied a reorder but offered me a refund. The refund will take 3-6 business days (over a week) til my $60 hits my account! Unacceptable! How do they stay in business?

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