• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

Overview

Extreme Terrain has a rating of 4.5 stars from 6,917 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 2nd among Auto Parts sites.

  • Quality
    232

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 85.2%
Positive
2,518
Neutral
135
Negative
303

Instant Feedback

34,230 reviews

89
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What reviewers want you to know

Positive highlights

  • It was so easy and refreshing to have a great experience with customer service.
  • The shopping experience was perfectly fine my problem was with the instructions for the item I bought.
  • 2024 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate Extreme Terrain?
Top Positive Review

“Pretty Good”

Brian H.
4/8/24

Ships fast. Product showed up in good shape. Definitely encountered the brackets being off factory holes, witch ultimately makes the video install sequence a bit irrelevant. Best to have a buddy or kid around that doesn't skip leg day if you want bend it into place. That being said, it was not really a big deal. Overall it looks sharp and appears it will take the light to medium activity nicely. I can only give it 4 stars until I see how the powder coat holds.

Top Critical Review

“Still in transit”

Doug O.
4/10/24

Was told Sat delivery then Sunday so dicided to put jeep on jack stands so as soon as they were delivered I could do all 4 brakes. Well still no delivery and Fed Ex states delays. Guess I now have to take Uber to work $$$$. Very disappointed

Reviews (6,917)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1352) shopping experience (411) quality product (227) jeep parts (227) jeep wrangler (227)
Thumbnail of user dougb768
1 review
0 helpful votes
April 23rd, 2024
Verified purchase

I ordered custom winch cover, full set of custom seat covers, custom floor mats all embossed with JEEP logo. They were all delivered lightening fast & the quality is awesome. I want to let all the electronically challenged folks know that you can call EXTREME TERRAIN & you will speak with a human representative & place your order thru them. Shout out to Ray S. For doing a stellar job helping me with my order and your follow thru after wards. Good doing business with you.

Thumbnail of user jerryl951
1 review
0 helpful votes
April 26th, 2024
Verified purchase

Product selection was considerably easier than most anywhere else I have been. Ordering was a breeze and shipping was damn fast! Installation proceeding slowed due to very hard to remove original bolts. No instructions provided, however was sent the offer to make video for store credit. Will be attempting this no doubt.
Very pleased so far with both price and quality, and will be doing additional business here!

Reason I chose this business:

Came up in the short list dugin online search.

Thumbnail of user philipk494
1 review
0 helpful votes
April 13th, 2024
Verified purchase

I purchased Barricade Rubi Rails; Textured Black (18-24 Jeep Wrangler JL 2-Door) from Extreme Terrain as ET was recommended by DIRT ROAD CRED, a youtuber I follow who specializes on Jeeps. I am very pleased with the product and the short time it took to be shipped to me in New Brunswick Canada. I just received them today so not installed yet but they look great and seem pretty "beefy".

Reason I chose this business:

Recommended by DIRT ROAD CRED, a youtuber I follow who specializes on Jeeps. I hope top make other purchases from ET.

Thumbnail of user geraldw591
1 review
0 helpful votes
February 4th, 2024
Verified purchase

I had blacked an item not available due to being out of stock. I set notifications to alert me when back in stock. I had placed the item in my cart so when I got notified when available I could scoop it up. Sure enough, notification, paid and will be here on Feb 7th 2024. From wanting the item and paying for it is was roughly a month. Extreme Terrain made it easy to bring back awesome products.

Thumbnail of user madtownbobm
1 review
0 helpful votes
April 12th, 2024
Verified purchase

After much research, I settled on a product that was available via many sources, including Amazon. I opted for ET because they were easy to reach by phone when I had a question. The price was equivalent with no shipping costs. Product arrived quickly and went on in short order. Will come back to ET again when I need aftermarket options for my Tundra.

Reason I chose this business:

Ability to connect with a "real" person to discuss product.

Thumbnail of user zacharys227
1 review
0 helpful votes
April 14th, 2021

Last year I ordered some pegs for the jeep, and unfortunately it was during the riots of 2020. Sales center said it was shipped, and it stopped in a state I can't remember for two weeks. Figured it was lost. I contacted customer service to no avail for a week, then they said it was out of stock. Eventually they got it shipped out to me.

I'm all about second chances. I ordered a Teraflex 9550 stabilizer, shipped next day and delivered two days early.

I hope this company continues to improve because I will definitely be back for more parts.

Thumbnail of user jayh1229
1 review
0 helpful votes
April 21st, 2024
Verified purchase

Super easy to install. Took less than a hour. Fixed the noise problem I was having with the factory because of my 3.5" lift. And also very well balanced.

Reason I chose this business:

Awesome customer service and product selection.

Thumbnail of user chrisj1253
1 review
0 helpful votes
August 26th, 2022
Verified purchase

Good looking strong bumper. Super easy install did it by myself in about an hour and half. What took the most time and the only things I'm not to happy with the bumper is making the trailer hitch harness reach it's new position and rigging the license plate light. I really wish this had cut outs for the stock lights or came with an option for a easy swap to something else

Reason I chose this business:

It was on sale

Thumbnail of user bryant528
1 review
0 helpful votes
April 21st, 2024
Verified purchase

Order delivered next day after ordering. Fastest I've ever received anything. Great quality. Description was accurate. Very impressed with the company so far.

Thumbnail of user stevenm1895
3 reviews
1 helpful vote
August 17th, 2023
Verified purchase

Found the item I was looking for to add storage to my '22 Squashed 2 door Wildtrack that worked better for me than any of the other molle solutions - at a very good price over the other options! Packing of the shipment was way above expectations; something I appreciate as returning damaged items from shipping is absolutely no fun... The quality of the product received was excellent as well - Will do business again with this outstanding company.

Reason I chose this business:

Unique storage solution system offered and the price being significantly less than other offerings by the competition.

Thumbnail of user matthews2935
1 review
0 helpful votes
November 30th, 2023
Verified purchase

I had a great experience with Extreme Terrain purchasing gifts for my son to modify his JK Wrangler. The website provides product options at different price levels, install instructions, and customer feedback with pictures.
It's obvious that everyone "mods" their Jeep differently. Glad that he has a place to find inspiration at ET.

Thumbnail of user russelll342
2 reviews
0 helpful votes
April 4th, 2024
Verified purchase

Everything went fast and smooth, found handles on there site great price very good condition with a few scratches. Worked out great Thanks

Reason I chose this business:

Have what I was looking for.

Thumbnail of user davidd4355
1 review
0 helpful votes
September 7th, 2022
Verified purchase

Easy to order and received in a very timely manner. Very pleased with the quality of the product as advertized. Would suggest however to provide a higher quality set of hardware (bolts & nuts) for installation. Wanted a small step for my wife (required to enter & exit vehicle) but purchased primarily for side protection (sliders). This product provided both, would recommend if looking for same.

Reason I chose this business:

Recommended by a friend who has purchased from you in past. Also looked for competitive pricing.

Thumbnail of user alanb1447
1 review
0 helpful votes
September 8th, 2023
Verified purchase
• Updated review

Customers should not have to pay for shipping insurance.
Your company should stand behind your products and your shipping carrier.
Your prices are already too high.
If my product arrives damaged I expect the company to make it right.
My order came without any problems.
The Jeep products I bought are beautiful and undamaged as expected.
The prices are a bit higher but for these items I will not complain.
Very happy with Extreme Terrain so far.
Thank you. AL B

Reason I chose this business:

Licensed Jeep product

Customers should not have to pay for shipping insurance..
October 1st, 2023
Verified site experience
• Previous review

Customers should not have to pay for shipping insurance.
Your company should stand behind your products and your shipping carrier.
Your prices are already too high.
If my product arrives damaged I expect the company to make it right..

Reason I chose this business:

Licensed Jeep product

Thumbnail of user jamess3769
2 reviews
0 helpful votes
February 5th, 2024
Verified purchase

We wanted to replace the console top in our Wrangler. Extreme Terrain had the correct part! Easily installed and looks good!

Reason I chose this business:

Extreme Terrain has so many parts for Jeeps!

Thumbnail of user adriano86
1 review
0 helpful votes
September 27th, 2022
Verified purchase

I had issues with a couple of items ordered and they took care of everything extremely fast. There were no attempts to get out of any liability or pass blame, they either sent a replacement (which corrected one issue) or took care of any inconvenience incurred by me, no questions asked (which I feel took care of the other). It felt kind of weird having such wonderful and accommodating customer service. I will definitely continue to get my parts from Extreme Terrain!

Thumbnail of user brianh3615
1 review
0 helpful votes
April 8th, 2024
Verified purchase

Ships fast. Product showed up in good shape. Definitely encountered the brackets being off factory holes, witch ultimately makes the video install sequence a bit irrelevant. Best to have a buddy or kid around that doesn't skip leg day if you want bend it into place. That being said, it was not really a big deal. Overall it looks sharp and appears it will take the light to medium activity nicely. I can only give it 4 stars until I see how the powder coat holds.

Thumbnail of user jimw1569
1 review
0 helpful votes
December 27th, 2023
Verified purchase

Pleased with these 2" spacers. Appeared to be a great build quality. The supplied lug nuts had good grip on the threads yet didn't stick. Were easy and fast to install. I still have stock wheels... for now... so these helped give my Jeep Wrangler a slightly beefier look. All ready for bigger tires hopefully within the next year.

Reason I chose this business:

Friend recommendation but also the perceived quality of products offered as being solidly constructed and appropriately manufactured for reliability and safety. Pulled the trigger when I received an email from ET of a price discount.

Thumbnail of user brianb4719
1 review
0 helpful votes
April 19th, 2024
Verified purchase

I ordered a speedo gear on 3/8 received it on 3/9 with standard shipping. Love the Super fast shipping. I also ordered a set of led headlights that fogged with in a week, I contacted customer service and they shipped me a new pair and I received them before I had to send the old ones back. No B.S so far with this place! Keep it up

Thumbnail of user timothyw767
1 review
0 helpful votes
June 21st, 2022
Verified purchase

Was pleasantly shocked when the bumper we ordered arrived today, having just ordered it last night! Expected the two day shipping, which would have been great, but since it came early I installed it today, too!

Instructions left a bit to be desired, but I was able to figure it out and do it solo in about 3 hours, so relatively simple install. Definitely need to acquire some kind of skid plate to fill in the front a bit, but overall very happy with this purchase.

Service
Value
Shipping
Quality
Thumbnail of user jakep440
1 review
0 helpful votes
August 15th, 2022
Verified purchase

Fast delivery. 2 days. I had zero issues with fit and finish. I have put about 200 miles on it since install and it fixed the problem of my old carrier rattling like crazy. Highly recommend this for oversized wheels and tires or even an upgrade for the stockers. Install time 2.5 hours but thats because I also installed a 3rd brake light ring and license plate to the carrier. Have someone help if you have oversized rubber.

Reason I chose this business:

Always have had great customer service.

Thumbnail of user leishak2
1 review
1 helpful vote
August 17th, 2022
Verified purchase

Not very happy with the outcome of my grill insert. It came bent, I reached out to the maker of the product and no reply. Wasn't worth 104.00, then when I reached out to you guys they were sold out and I was told I could ship it back, which isn't very convenient. A guy at the dealership fixed it for me and installed it. Also the directions from the company who made it were not legible. I also never heard back from them on that either. So not a very good first time buyer experience.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am so sorry to hear about your experience, Please reach out if you would like to discuss
Your feedback.
I hope to hear from you soon!
Thank you.

Amy
Ext 257

Thumbnail of user kellyh1705
1 review
0 helpful votes
May 1st, 2023
Verified purchase

I had a few issues with billing and selecting the correct product. Their team went over and above to help me out. Thank you

Thumbnail of user chriss5099
1 review
0 helpful votes
April 12th, 2024
Verified purchase

'05 jeep Grand Cherokee- headlight came very well packaged and installed very easy. Looks to be a great quality product.

Thumbnail of user jasonr2115
1 review
0 helpful votes
December 25th, 2023
Verified purchase

This was the first large purchase I made from Extreme Terrain (wheel and tire package). Easy transaction and product arrived in just a few days. Like the fact that there are videos and installation guides on the website for when I plan to add more mods. Pricing also seems pretty fair.

Reason I chose this business:

Found your website while searching for Jeep parts. There are tons of items for pretty much everything I need.

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 5 days

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