• FabFitFun

2024 SITEJABBER AWARD

FabFitFun

Overview

FabFitFun has a rating of 4.4 stars from 4,162 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 3rd among Subscription Shopping sites.

  • Service
    159
  • Value
    147
  • Shipping
    140
  • Quality
    144

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 75.2%
Positive
106
Neutral
10
Negative
25
113
See all photos

What reviewers want you to know

Positive highlights

  • The issue was resolved in minutes by Don in the customer service team.
  • I contacted Customer Support when my Spring box didn't arrive.
  • 2024 Customer Choice Winner

Critical highlights

  • However I dislike that there is a lot of false advertising over the new fall box for 2020.
  • Ordered the summer box July 4th for my wife; it's October 2nd and still no box!
  • You guys needed my credit card info for renewal but emails were going to my spam folder.
How would you rate FabFitFun?
Top Positive Review

“Excellent customer service!”

Rhonda M.
1/5/24

I like to buy Fabfitfun giftcards for my Goddaughter at Christmas time so that she can receive fun boxes throughout the year...and she has loved all the excellent.high quality items she has received! The customer service with this company is the best I've experienced while buying gifts online! Shout out to Angel for being so kind and patient while helping me get the details of one particular giftcard sorted out! Would definitely recommend!

Top Critical Review

“Don't waste your money!”

Heather S.
1/23/24

Made the mistake of signing up for an annual subscription because of an Amex offer. Offer included $200 of bonus merchandise to sign up which in all actuality was worth less than the $5 grab bags that I used to buy at Spencer's as a kid( a pineapple ice cube tray, a plastic beach bag, a plastic pitcher, a travel mug & a pair of thigh high acrylic socks). All of the "bonus items" went straight in to the trash can. Way too much packaging and not quality items. Unfortunately, since I signed up for an annual subscription I am stuck with three more boxes whether I want them or not. Wondering if Amex can do anything for me to get out of this.

Reviews (4,162)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1482) fall box (120) summer box (134) spring box (129) winter box (126) subscription box (150) credit card (90)
Thumbnail of user oliviag162
1 review
2 helpful votes
August 26th, 2021
Verified purchase

I love FabFitFun! I didn't tend to go the extra mile with self care or spend money on myself before FFF. My husband actually made me do this! Lol. I love the option for add on's. I also like that it isn't simply shampoo or face masks. You get amazing things for your home, too. It's exactly what I need to treat myself and reminds me to actually put on moisturizer or use a fancy cheese board, lol. I recommend it to everyone. I got my mom and my best friend into it, too!

Tip for consumers:
It's very user friendly. Just be mindful of customization time. If you wait too long and don't customize same day as a seasonal member, sometimes things are sold out. Same for add on's or special holidays like mothers day.

Products used:
All of it!

Service
Value
Shipping
Quality
Thumbnail of user ashleyh820
Ashley H. – FabFitFun Rep

We're extremely happy to hear you're loving your FFF membership, Olivia! We appreciate your review and look forward to sharing more seasons with you! Xo

Thumbnail of user rhondam963
1 review
0 helpful votes
January 5th, 2024
Verified purchase

I like to buy Fabfitfun giftcards for my Goddaughter at Christmas time so that she can receive fun boxes throughout the year...and she has loved all the excellent.high quality items she has received!

The customer service with this company is the best I've experienced while buying gifts online!

Shout out to Angel for being so kind and patient while helping me get the details of one particular giftcard sorted out!

Would definitely recommend!

Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Thank you for this sweet review, Rhonda! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo

Thumbnail of user kristym320
1 review
0 helpful votes
February 3rd, 2024
Verified purchase

FabFitFun has the very best assortment of high quality products in their subscription box every season. But, even better, are super attentive customer service reps who listen and understand if there is any sort of issue with a box or subscription. They always go above and beyond to resolve any issue. And, it's easy to get in touch with those who need to help. FFF really is the best.

Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Thank you for taking the time to share your thoughts and feedback with us, Kristy. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo

Thumbnail of user palaj
1 review
2 helpful votes
November 18th, 2021
Verified purchase

Have been a member a little over a year. This is one of the first times I selected an additional item within an Option. I got my box, opened it and found something strange that I didn't really want. Then I went through everything and realized that instead of the blanket listed on my packing slip; someone put some bowls in my box. Now, I understand things run out of stock. Sometimes a substitution must be made. I just believe that the PACKING SLIP should reflect what is actually INSIDE the shipment. Maybe an email to the client explaining that would be advisable as well.

Thumbnail of user ashleyh820
Ashley H. – FabFitFun Rep

Hi Pala! We are sorry to hear about your experience! We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!

Thumbnail of user margauxe2
1 review
0 helpful votes
June 5th, 2021
Verified purchase

Their customer service was amazing! I think my box was accidentally delivered to a neighbor. But they were super helpful in helping me to get another box sent out and resolve my address issue!

Thumbnail of user ashleyh820
Ashley H. – FabFitFun Rep

Hi Margaux! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo

Thumbnail of user lisaa1959
2 reviews
3 helpful votes
March 1st, 2022

Shipped doesn't really mean shipped, when it's been quite a while and you finally reach out because you haven't received a tracking number you get so sorry its lost let us get another one out to you in a couple of weeks, and by the way, the stuff you chose is no longer available. This company has gotten too big for its britches their customer give a $hit is gone. It's sad.

Products used:
What I chose and wanted I will not get nor will I get a refund they are good at saying oops we lost it and by the way, we no longer have your choices available so you get what we have left like it or not. Don't be an annual subscriber its just not worth it

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashleyh820
Ashley H. – FabFitFun Rep

Hi Lisa! We're sorry for the inconvenience you've experienced! After checking, it looks like one of our Customer Care Representatives has already processed your concern. Let us know if you have additional questions!

Thumbnail of user jillb1142
1 review
0 helpful votes
September 9th, 2023
Verified purchase

Hey only thing I was confused, he helped retrieve my issue. Just how do I use or see the credit

Thumbnail of user jamies1201
Jamie S. – FabFitFun Rep

Hi Jill! Thank you for taking the time to review! We are happy that we were able to help you resolve your concern! You can view the credit under “Credits and Discount" and it will automatically apply to your next FabFitFun purchase!

Thumbnail of user loric554
1 review
1 helpful vote
February 18th, 2021

I purchased this clock as an add on. When I received the clock it did not work. I asked for another clock, as it was going to be a gift. Customer service was great and I received same clock. Same deal, the clock does not work. At a loss and very frustrated.

Thumbnail of user soniac135
1 review
0 helpful votes
August 9th, 2020
Verified purchase

Quick and Awesome Fab Fit Fun Customer Service Team! The Gentleman I dealt with was very quick to resolve an account issue! Very Pleased

Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Sonia! Thank you for taking the time to leave a review! We are happy to hear about your experience!

Thumbnail of user heathers1816
2 reviews
0 helpful votes
January 23rd, 2024

Made the mistake of signing up for an annual subscription because of an Amex offer. Offer included $200 of bonus merchandise to sign up which in all actuality was worth less than the $5 grab bags that I used to buy at Spencer's as a kid( a pineapple ice cube tray, a plastic beach bag, a plastic pitcher, a travel mug & a pair of thigh high acrylic socks). All of the "bonus items" went straight in to the trash can. Way too much packaging and not quality items. Unfortunately, since I signed up for an annual subscription I am stuck with three more boxes whether I want them or not. Wondering if Amex can do anything for me to get out of this.

Tip for consumers:
Jewelry was garbage' looked like it came from a teen boutique in the mall

Products used:
just tried some of the skin care products

Value
Shipping
Quality
Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Hi Heather! We're so sad to hear the free gift missed the mark for you. We have forwarded your concern to our team and they have emailed you directly to your email on file. We look forward to assisting you there!

Thumbnail of user shannonb872
1 review
0 helpful votes
December 2nd, 2021
Verified purchase

Every box I get I usually love, filled with fun new things. This box was filled with stuff I had already received, for the most part. Very disappointing. Hopefully customer service will come through on their promise to rectify the situation.

Thumbnail of user ashleyh820
Ashley H. – FabFitFun Rep

Hi Shannon! Our team works hard to hand-pick the best products for our boxes each season. However, we understand that not all items can resonate with every member, which is why we always encourage our members to customize their boxes to ensure they receive items more in line with their preferences. Thanks for your feedback and we hope to have the opportunity to surpass your expectations in the future. We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our customer care team if there’s anything else we can do for you!

Thumbnail of user theresaa578
1 review
0 helpful votes
September 12th, 2023
Verified purchase

I am fortunate to have found FitFabFun and so pleased with the selections in my first box, I can hardly wait to get my nest Box!

In addition, Richard to whom I communicated with regarding an item issue went above my expectations with his personal touch of care for my situation. His knowledge, and persistence to building quality relationships with clients surpasses all my experiences with other companies! Bravo to Richard, Bravo to FFF!

Thumbnail of user jamies1201
Jamie S. – FabFitFun Rep

Hi Theresa! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo

Thumbnail of user coreys320
1 review
0 helpful votes
September 4th, 2022
Verified purchase

I have ordered repeated boxes and numerous amounts of "add-ons" that go on special sale at ridiculously discounted prices for INCREDIBLE quality products! I had a potential "hiccup" with one of my boxes, that the FabFitFun family were taking care of the moment I mentioned it! I love the boxes, I love the products and I love the COMPANY! I literally tell everyone I possibly CAN about this opportunity to have personalized "gifts/surprises" you get to open every 3 months... how many surprises do we REALLY get in life? I will be a member for LIFE!

Tip for consumers:
Do it!

Products used:
ALL OF THEM!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user elainem677
Elaine M. – FabFitFun Rep

Hi Corey! We are so excited to hear you've enjoyed all of your boxes with us! We appreciate this review and look forward to many more seasons together! Xo

Thumbnail of user lizzyn4
1 review
0 helpful votes
July 24th, 2020
Verified purchase

So pleased with everything FabFitFun thus far & i'm thinking it will only get better! My experience with customer service rep Jeanne, whom i called frantically with a simple question, was lovely & did truly make my day. She was so sweet & very thorough/not over the top phony nice but genuine & truly put me at ease along with adding to the already obsession i have with this company! Thank thank you all!

Thumbnail of user lacrishac
1 review
0 helpful votes
April 16th, 2021
Verified purchase

I absolutely love FFF just wish I would have originally signed up for annual from the beginning! The only thing's I could complain or mention is some times at first I did not receive tracking #'s. Which where I live I unfortunately need those so I know when to expect my package. Because I live in a terrible neighborhood & have had to many packages stolen, not arrive & even had one of my boxes stolen off of my front porch. It doesn't help that most the people who live in Independence, MO. Are on drugs. But to also have those addicts living above me does not help the situation. I have literally watched daily for a week them come down and open my mailbox first which is a federal offense. One time I was able to to run out when he had a package from amazon in his hand trying to play dumb saying he was bringing it to me! I am getting security cameras that should be here tomorrow thank God to catch them & press charges! There has been a few times specific items that I wanted soo badly were either taken or did not ship. But thankfully FFF's support team or customer service have done their best to make things right! After my most recent incident, Drake reached out to me and reading his email left me speechless as well as thankful for the professionalism, the fact that he truly cares & heart he showed! He was amazing and I was more than thankful his email was not scripted in any way! He honestly made me feel more comfortable to finally upgrade. But me moving would also help lol! I love all the products, love the add-on's. But hate that I have gotten the same things more then 3times! Everyone I know keeps trying to get me to cancel and try boxycharm. But they have no clue how much better FFF truly is! I just pray I can figure out whats going on with this 33$ package I did not order and definitely would have never reordered those specific items "Minetan" products in the first place. The first item i recieved from that company was self tanner water solution that literally left me orange with streaks everywhere for way to long Well! I might have purchased the belly balm though. But knew nothing about that specific order. Especially when the Minetan water with mint did this to my hands even with gloves on. I definitly would never order their oil drops or even 2 of them nor their outdoor spray on crap! There products are the worst which is why I would never order any more. I do look forward to upgrading as well as every box thats soon to follow!

Service
Value
Shipping
Returns
Quality
Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi LaCrisha! Thank you for taking the time to share your thoughts and feedback with us. We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!

Thumbnail of user natalieo62
1 review
0 helpful votes
June 9th, 2021
Verified purchase

I am so pleased with the customer service. I was looking at items on the add on sale. I never realized that I didn't remove them from my cart. When I saw that I was charged close to 200.00 I was so confused. I sent a note to customer service. It took very little time to get a response. I was so happy that I was told that I would be credited the amount that I was charged.

Service
Value
Shipping
Quality
Thumbnail of user ashleyh820
Ashley H. – FabFitFun Rep

Hi Natalie! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo

Thumbnail of user ja710
1 review
0 helpful votes
February 15th, 2024

This company is unethical and the way their website is set up seems illegal. Does not tell you a total at checkout. I made for certain I clicked one box and the next day I received an email that I was registered for annual and was being charged! When I went into complain they first made it seem like there was nothing they could do even though I was certain I didn't order an annual box. In the end they did cancel but it was ONLY after I stated it was fraud and I didn't authorize the charges. I looked up reviews just now on the better business bureau and saw similar reviews with some fake seeming 5 stars pushing the 1 star ones down —- I have ordered 2 boxes in the past and had no issues but after this I would never go to this site again. Buyer beware.

Tip for consumers:
They state no refunds but I did get a partial refund when I stated it was fraud. If they didn’t I would have disputed the chagres with my credit card. They actually charged me $390 and only refunded me $370 so I lost $20 over their shady site.

Service
Value
Shipping
Returns
Quality
Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Thank you for your rating, J! If you need any help, please send us an email at customercare@fabfitfun.com.

Thumbnail of user storma2
1 review
2 helpful votes
July 14th, 2020
Verified purchase

I would give a one star but the customer service experience I had was very positive even though there was no resolution in the end. I feel the products are cheap and definitely not worth the $50 I paid for them. You can get the same stuff at Target for half the price. It's the most expensive subscription I've ever had and the least worth it. I've never cancelled a subscription after one month but I did with this one. I have many subscriptions because I'm a sucker for them so when I say its not worth it it's really not. 10/10 would not recommend.

Service
Value
Shipping
Returns
Quality
Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi there! We are sorry to hear about your disappointment with the items you received. Please note that we receive our retail prices directly from our vendors. Each box retails for over $250+! We highly recommend filling out the end-of-season survey to help our team better curate future boxes! We hope to surpass your expectations in the future!

Thumbnail of user kathleenj901
1 review
0 helpful votes
November 15th, 2022
Verified purchase

I received a fantastic Winter FabFitFun subscription box. There was such a variety of items to choose from as part if my subscription and I was able to "shop" for other items at a much reduced cost! I love the hair dryer. Some items I chose will be gifted during the Holidays - even though I would like to keep them all...

Thumbnail of user elainem677
Elaine M. – FabFitFun Rep

Hi Kathleen! We are so happy to hear that! Thank you for being a part of the FFF family! Xo

Thumbnail of user andreas1154
2 reviews
0 helpful votes
February 10th, 2021
Verified purchase

Regine is awesome. She answered all my questions. And definitely solved the problem I was calling Fabfitfun about! Thank you for all your help!

Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

We are so happy to hear that! Thank you for being a part of the FFF family! Xo

Thumbnail of user avenay
1 review
0 helpful votes
November 3rd, 2020
Verified purchase

I was rather unhappy not seeing what I ordered. It really made me have a horrible afternoon

Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Avena! Thank you for taking the time to leave a review! We're sorry to hear about your experience. If you would need further assistance, you may always contact our Customer Care team via email at vip@fabfitfun.com. We'd love to hear from you!

Thumbnail of user towanaw1
1 review
0 helpful votes
May 3rd, 2021
Verified purchase

Original order along with my add-ons wasn't fulfilled all the way. Had to get a replacement. Not a good first experience. However I'm a annual member so I had paid in full. Customer services is awesome. Thanks for that.

Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Towana! We are sorry to hear about your experience! It is always a priority to provide a seamless experience to our members. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!

Thumbnail of user angelac1327
1 review
0 helpful votes
July 24th, 2021
Verified purchase

I am a New customer and did not realize how the experience of buying products from their shop worked. As I now know if you put stuff in your cart it automatically at the end of charges your credit card, you have to do nothing. I had an issue with that happening and moments I mean moments after I emailed it was resolved! This company is unbelievable! I will remain a customer for years to come! Spreading happiness, togetherness, quality of life!

Thumbnail of user ashleyh820
Ashley H. – FabFitFun Rep

Hi Angela! Your feedback means a lot to us and look forward to sharing more seasons with you. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo

Thumbnail of user debram906
2 reviews
0 helpful votes
February 23rd, 2024
Verified purchase

Did not receive confirmation of customization, missed complete window to customize my box. Little to nothing was left, and I am an annual member so I was super upset and disappointed. The representative went above and beyond to make sure to resolve the situation and hopefully now that I am subscribed to the calendar I won't miss another customization window. Great customer service.

Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Thank you for taking the time to share your thoughts and feedback with us, Debra. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo

Thumbnail of user kellyf438
1 review
0 helpful votes
February 25th, 2021
Verified purchase

I had put fifty items in my cart to go back later and review. New to fitfabfun, didn't know it would charge me to the tune of $900 if I didn't remove... yikes!
Called them panicing and quickly they reversed my charges and deleted my cart add ons, all within a minute. Nice, friendly and efficient is a nice welcome, I will continue to use the box service due to how they handled my issues. Thank you. It is all about customer service in todays world.

Thumbnail of user baileyd30
FabFitFun .. – FabFitFun Rep

Hi Kelly! We appreciate this review and look forward to many more seasons together! Xo

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From the business

Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo

Company Representative

Thumbnail of user alys44
Aly S.
Typically responds within 5 days

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4.4
4,162 reviews
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