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  • FASHIONPHILE

2024 SITEJABBER AWARD

FASHIONPHILE

Ratings On Other Platforms

Trustpilot
4.6 / 5
Better Business Bureau
4.7 / 5
Corporate Values

Overview

FASHIONPHILE has a rating of 4.7 stars from 3,549 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FASHIONPHILE most frequently mention customer service, excellent condition, and great experience. FASHIONPHILE ranks 2nd among Consignment sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 93.2%
Positive
2,006
Neutral
70
Negative
77

Instant Feedback

32,205 reviews

92
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What reviewers want you to know

Positive highlights

  • It's always pleasant shopping experience and the quality is always great.
  • Even though it came with the original dust bag, it was placed into a new dust bag for shipping!
  • 2024 Customer Choice Winner

Critical highlights

  • I call your customer service department but no response I guess I'll try again tomorrow morning
How would you rate FASHIONPHILE?
Business's Favorite Review

“Love This Site”

Kanisha L.
4/22/20

I have purchased 3 beautiful bags from Fashionphile, and I currently have one on reserve. All of my bags were purchased at way below retail, and they're all in pristine condition. I cannot say enough positive things about this site. All of my bags came with super fast, free and easy shipping. I would definitely recommend them to any and everyone.

See full review
Top Positive Review

“As advertised but Shipping is Slow”

Judy S.
4/15/24

The products purchased (handbags & jewelry) are as advertised and authentic. Happy to find luxury items in great condition that are affordable. Only issue is it takes 2 months from time of shipment to actual receipt to US Territory. Maybe there could be a shipping option to use USPS with insurance & signature? At any rate, I know I can shop here with confidence. Thank you.

Reviews (3,549)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (772) dust bag (74) customer service (989) return policy (220) gucci bag (38)
Thumbnail of user marcok16
11 reviews
1 helpful vote
March 23rd, 2024

Fashionphile:DDD
That was the most hilarious online store's name I've ever faced. Or my mind is just spoiled lol.

In any case, I like the fact there are tons of bags of different brands. I ordered here the one for my girlfriend, and the assortment is truly big, bigger than I've ever seen from non famous brands to the most renowned ones like CD, Alexander McQueen and others. I suppose, the quality also raises no questions, at least my shawty had none.

Thumbnail of user judys1897
1 review
0 helpful votes
April 15th, 2024
Verified purchase

The products purchased (handbags & jewelry) are as advertised and authentic. Happy to find luxury items in great condition that are affordable. Only issue is it takes 2 months from time of shipment to actual receipt to US Territory. Maybe there could be a shipping option to use USPS with insurance & signature? At any rate, I know I can shop here with confidence. Thank you.

Very responsive on email & offered resolution if item not received by a certain time period.

Reason I chose this business:

Authenticity & sales.

Service
Thumbnail of user ilianag
7 reviews
25 helpful votes
February 12th, 2021
Verified purchase

I buy 90% of my clothes, handbags, and shoes from second-hand stores. For used designer handbags, I have the best luck at Fashionphile. I prefer shopping at Fashionphile because they sell the best quality designer bags for the best price. Fashionphile also has great customer service if you contact them by email. Their phone system seems to be slow but I get quick responses when I email them. I have purchased wallets, handbags, and a briefcase and all of them have been 50% or more off of retail price.

Tip for consumers:
If you have any reservations about this site, compare the price of the bag you are looking at to the same bag on other sites. You will see that Fashionphile offers the highest quality for the best price.

Thumbnail of user sharlas16
2 reviews
1 helpful vote
April 22nd, 2024
Verified purchase
• Updated review

Ok, so there's a lot. The best things are, the quality selection with detailed photos and condition level, quick and secure shipping, and ease of getting results contacting customer service. A bonus is your item arrives in a sturdy intact box. (unlike others who ship flimsy and is usually damaged with your white LV bag inside) Your item is in thick dust bag wrapped in packing paper. And confetti. Nice.

Reason I chose this business:

Quality of merchandise. Ease of purchase.

Hope they fit
June 11th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Good quality selections

Thumbnail of user lashaf1
1 review
0 helpful votes
January 31st, 2024
Verified purchase

I am a first-time user of Fashionphile and I must say, I was nervous. A very trustworthy friend of mine introduced me to the company and insisted that I consider purchasing my future luxury items from here. I ordered the most gorgeous, dainty Christian Louboutin Satin Loubgirl 100 Sandals in PINK! The condition stated they were 'excellent' and THEY WERE JUST THAT! I am in love with the shoes, the color and must importantly, the quality + condition.

Signed,
A Forever Customer

Reason I chose this business:

I choose Fashionphile because I am a firm believer that not all luxury items have to be new to be enjoyable.

Thumbnail of user janety12
3 reviews
22 helpful votes
May 27th, 2022
Verified purchase

Fashionphile sold me a Chanel bag that is severely discoloured, but in the description, it's described as excellent with creases and faint corner wears that there is no mentioning of discolouration at all. The bag was sold for $4650 and there was another $750 of taxes on it as I had to ship it to Australia. You also can't see the discolouration from fashionphile pictures as they were taken from an angle that makes it look all black.

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurenl431
Lauren L. – FASHIONPHILE Rep

Hey Janet, we are sorry to hear that you aren't in love with your purchase and that it didn't meet your expectations. We pride ourselves on the transparency of our listings, so we take things like this very seriously. It looks like you were able to settle this with our Client Service team. Should you need anything don't hesitate to reach out info@fashionphile.com

Thumbnail of user allisonu32
1 review
0 helpful votes
April 4th, 2024
Verified purchase

This was my first experience with "vintage" handbag purchasing! I chose Fashionphile for its "authenticity guaranteed" and its return policy. My almost 30ish year old Louis Vuitton Noe arrived swiftly and packaged beautifully with Fashionphile's brilliant box/tissue/dust bag! Felt like I had shopped in Neiman's! Everything exceeded my expectations!

Reason I chose this business:

I chose Fashionphile for its attention to customer satisfaction and its authenticity guaranteed!

Ebay, Poshmark, RealReal has a terrible reputation in that regard!

I felt safe with Fashionphile!

Thumbnail of user alexb2006
1 review
0 helpful votes
February 1st, 2024
Verified purchase

I bought a bag on Fashionphile as a gift for my wife, and it was in wonderful condition, but unfortunately the size was incorrectly listed, and so I had to return it. While Fashionphile offered me a refund, I asked if they would honor the price (I had been offered a discount) on another listing that was the correct size. They agreed to this and did a wonderful job making the process fully transparent and seamless. And the new bag is here and looks even better. Thank you so much!

Same as above--I had an issue and Fashionphile customer service went out of their way to make it right.

Reason I chose this business:

They have excellent pieces and are transparent about them.

Service
Thumbnail of user meganh508
1 review
0 helpful votes
April 6th, 2024
Verified purchase
• Updated review

I absolutely love Fashionphile. They provide amazing quality bags at affordable prices. I am obsessed with designer bags but don't want to pay full price. I just received my Louis Vuitton Kiragami clutch and it's even more stunning in person. Shipping was fast and it came beautifully packaged. Fashionphile is a company I trust and I will absolutely be buying from them again!

Reason I chose this business:

Fast shipping, affordable prices, quality products.

Great selection and prices!
February 7th, 2022
Verified site experience
• Previous review
I love the wide selection of products and the website...
January 29th, 2022
Verified site experience
• Previous review

I love the wide selection of products and the website was very easy to navigate.

Reason I chose this business:

I chose Fashionphile because of the variety of products, the value for what you’re getting, and the guarantee of authenticity. Had I gone directly through the retailer, I would have spent an additional $600.

Thumbnail of user williamp3007
3 reviews
2 helpful votes
November 29th, 2022

Easy, fast and always right! Great deals, quality products and ease of ordering make you stand out above the rest. Never had an issue.

Thumbnail of user andrear1312
1 review
0 helpful votes
February 20th, 2024
Verified purchase

Items I've purchased have been in better than expected condition. I bought something in "excellent" condition and it was like brand new IMO. Very happy with my purchase and feel confident in purchasing something authentic. The only negative I'd say is with shipping. They use UPS and require signature which is fine but UPS isn't great about updating their site so it's hard to plan what day you need to be home to receive the delivery. Overall very happy and plan to buy again.

Reason I chose this business:

Authenticity guarantee - feeling confident that your purchase is authentic is very important to me.

Thumbnail of user uniquel14
1 review
0 helpful votes
April 21st, 2024
Verified purchase

I wandered into The Fashionphile, Carlsbad boutique, and had the great fortune to meet Sam. His enthusiasm for lovely and unique bags rivaled my own. It was such a pleasure working with different team members from Fashionphile, it was just as fun as my newest bag acquisition. Also, big shout out to Brandon, the manager, wonderfully knowledgeable and professional.

Everyone I spoke with was truly polite and personable and helpful.

Reason I chose this business:

I happened to notice the store front while shopping in Carlsbad. Once I met Sam, my interest was piqued.

Service
Thumbnail of user christopherk1211
3 reviews
0 helpful votes
November 25th, 2022

Great customer service! These guys really know how to treat their customers. If your order is not perfect, they will make it right.

Thumbnail of user mauraw21
1 review
1 helpful vote
June 2nd, 2022
Verified purchase

Absolutely in love with my bag! Every picture was accurate, packaged so well and cute also! Shipping was super fast it even came a day early!
(not the speedy, she was mine already)

Service
Value
Shipping
Quality
Thumbnail of user micks130
1 review
0 helpful votes
January 25th, 2024
Verified purchase

Folks were very knowledgeable and professional. Sent me accurate photos of the watch. A couple of small glitches such as my order being cancelled for reasons I still don't understand. Upon calling to understand what happened, the order was re submitted, and paid for next day delivery. I got it a week later due to a snow storm delay (no fault of Fashionfile, or UPS). Watch is beautiful... thank you Fashionphile!

See above

Reason I chose this business:

Watch we wanted wasn stock ready to ship

Service
Thumbnail of user arlindah2
1 review
0 helpful votes
April 1st, 2024
Verified purchase

I already left a review but I will leave one again because I'm THAT satisfied. Not only is the customer service great, it was the fast shipping for me as well. ALSO, whoever makes the determination in accepting the products to re sell, bravo! My sandals look absolutely brand new. They don't even look like they have been worn. I am so excited and so happy with this purchase and I will most definitely continue to purchase through fashionphile. Also the "afirm" option to check out is also great! Thank you!

Reason I chose this business:

I heard from a friend and so glad I did. You have a forever customer!

Thumbnail of user kayel31
1 review
1 helpful vote
October 19th, 2021
Verified purchase

Very pleased with Fashionphile! Several bags look brand new. I love what's there. Unique styles, colors, & bags that are discontinued, and hard to find. Just what I am looking for, and the prices that I am looking for. I have used their reserve program numerous times as well, and it works out great for me. I am a longtime Fashionphile shopper, and seller, and will continue to do so. My favorite place for designer bags. I receive so many compliments on my purchases. Great company!

Thumbnail of user cynthiaa956
1 review
0 helpful votes
April 10th, 2024
Verified purchase
• Updated review

Accurately described and perfectly packed; impeccable delivery service. Exceeded expectations. Delighted to add this now vintage and impossible to find Executive Tote to my Chanel collection. So much easier than dealing with the ridiculous new restrictions from the boutiques.

Reason I chose this business:

The best in the industry.

Excellent; Fashionphile service is the best
January 31st, 2022
Verified site experience
• Previous review
Reason I chose this business:

Easy to shop.

Reason I chose this product:

Valentine's gift to self.

Excellent
October 15th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Fashionphile is my go-to for anything I cannot find in the boutique.

Reason I chose this product:

To coordinate with the silver Trendy CC I purchased earlier this year from FP, as well as the light purple classic I just picked up from the boutique, today.

Always fun!
September 19th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Trusted brand.

Reason I chose this product:

Matched a friend's purchase.

Finding new pieces I can't get anywhere else is a wonderful...
September 14th, 2021
Verified site experience
• Previous review

Finding new pieces I can't get anywhere else is a wonderful experience with Fashionphile; I have added to my collection the handbags I missed out on from the boutiques.

Reason I chose this business:

My go-to for adding to my Chanel collection.

Reason I chose this product:

I bought this new from the boutique, and it was defective and had to be returned. This one appears to be perfect.

The only pre-loved shop where I buy and sell
July 8th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Best service, best products.

Reason I chose this product:

Bought the matching ballerinas from boutique.

Thumbnail of user deedeed21
1 review
0 helpful votes
October 1st, 2021
Verified purchase

This is my second purchase from Fashionphile and I love this one too! I was skeptical at first but I am a true believer now. The descriptions of the bag(s) on line are modest at best. This bag arrived in better condition than described. In addition, the return/buy-back policy is fantastic! I have purchased from another pre-love site/company and NEVER AGAIN will I shop with them. If I were not on a budget (for real) I would probably buy something from Fashionphile every week.

Thumbnail of user alexandrap295
1 review
0 helpful votes
February 29th, 2024
Verified purchase

Such a positive experience! On time delivery, very impressed with the quality of my bag, carefully packed and the beautiful details of it. The excellent customer service, they answered all my questions in a timely manner. I will for sure buy again from them!

They satisfactorily answered my questions about the authenticity of the bags.

Reason I chose this business:

The conditions of their bags.

Service
Thumbnail of user amandas2612
1 review
0 helpful votes
November 28th, 2022

This is my favorite website with products that satisfy me 100 percent. My choice, genuine trust based on periodic orders. Excellent service, quality goods and good mood forever.

Value
Shipping
Thumbnail of user brittanym474
1 review
0 helpful votes
December 1st, 2021
Verified purchase

I had the most amazing first experience with Fashionphile! First of all, the app is super easy to use! Also, when I wanted to see the bag in natural light and on a body, the FP team sent photos via email right away. Lastly, I purchased my Chanel Boy Bag at 9 p.m. on a Tuesday, by Wednesday at 9 a.m. my shipping label was already created and the bag was shipped out the door that afternoon. I really appreciate this kind of promptness - especially when I'm waiting for my first Chanel bag!

Thank you Fashionphile Team!

Thumbnail of user nancyt2117
1 review
0 helpful votes
September 14th, 2023
Verified purchase

The packaging was great, and I love how Fashionphile includes their branded dust bags. My Hermès bag in the order arrived safe and sound, properly packaged, and I was able to get a third party (bababebi) to also authenticate and give me peace of mind that what I have is authentic. (I trust Fashionphile, but I'm so paranoid now with how many replicas there are.)

Overall, I'd order from Fashionphile again.

Reason I chose this business:

Fashionphile has a really good authenticity guarantee policy, and it had the bag I was looking for at a good deal that's actually below retail (because Hermès bags are worth so much from resellers). I also have peace of mind that if Hermès can't spa my bag and state it's because it's fake, then I can always open a case with Fashionphile in the future to resolve this and get my money back.

Thumbnail of user janeenk12
1 review
0 helpful votes
February 2nd, 2024
Verified purchase

Everything looked as described. Happy with the experience. I purchased a vintage Tiffany bow necklace. My only annoyance was that it came in a tiffany box with the pouch, which was nice but the box had an fairly ugly sticker on it with a barcode and the company name. It was tricky getting that sticker off without damaging the box, which, as many known is part of the fun of opening a tiffany gift. Recommend putting that stick on the inside bottom of the box if it is considered necessary to include.

Reason I chose this business:

Had the item i wanted

Thumbnail of user sladjanaf
1 review
0 helpful votes
September 30th, 2023
Verified purchase

I love my Fendi sandals, they are new and in perfect condition. Came with everything and at an amazing price!

Reason I chose this business:

Great prices and selection.

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From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.

Business Highlights

  • 100% authentic, guaranteed
  • The largest selection of ultra-luxury
  • Selling made simple. We pay upfront

Business History

On the surface, FASHIONPHILE is about making pre-owned, ultra-luxury goods accessible. Rare pieces? We have them. Your favorite wishlist item for a steal? We’ve got that, too. We’re about guaranteed-authentic Holy Grail products in great condition, and quick buy-outs on pieces you’re ready to sell.

But then, FASHIONPHILE is also so much more.

It’s the idea that what you want, can (and should) be yours. That luxury isn’t synonymous with hard-to-get and harder-to-pay-for. That without a doubt, there’s nothing better than the real thing. And that when we create sustainable, practical solutions — for even the most luxurious of things — we not only make life better but frankly, more fun.

As the very first ultra-luxury re-commerce brand of its kind, FASHIONPHILE is the brainchild of Founder and President, Sarah Davis. Like most of the brands we love best, FASHIONPHILE began in 1999, with little more than a good idea. In 2006, Sarah introduced business partner & CEO Ben Hemminger, who evolved the brand by expanding the collection and presenting it to a larger market. Over 20 years later, FASHIONPHILE is now one of the world’s top resellers of pre-owned luxury and the exclusive re-commerce partner of Neiman Marcus.

In the words of Geoffroy van Raemdonck, CEO of Neiman Marcus Group, “FASHIONPHILE’s hyper-focus on curating high-quality supply and providing best-in-class shopping experiences makes it the ideal partner.”

When Neiman Marcus calls you ideal, you blush and just, well, let it in.

Our promise to you.
Our customers don’t take promises lightly, and neither do we. The four you see here represent our deepest dedications, explorations, and well, our values at our core. We hope you take them to heart the way we have.

1. We make authenticity our first priority.
And we don’t just mean our handbags, although authentication of our products is essential and come first in all we do. It’s why we’ve literally written the book on authentication, and why our process is one of the most in-depth in the industry.

2. When we want something, we’re all in.
Most other resellers operate on a consignment basis. That means that when you sell a bag, you won’t receive a payment for the item until they sell it. Which could literally take weeks or even months — if ever.

At FASHIONPHILE, we like clean slates and clear terms. So to our sellers, we offer full buy-outs on nearly every item, with immediate payment processing after the item arrives and is authenticated. And to our buyers, we offer a 100% authenticity guarantee, point blank period.

3. The best service, always.
We provide many ways for you to buy and sell ultra-luxury to make your experience, well, luxurious. This includes free shipping and free returns (U.S. Only, see page for terms). Want to try something out but don’t want to commit? We have a BuyBack Program for that. Reserve Luxury Layaway which allows you to buy an item using payment installments over time so you can buy that must-have bag now even if you don't yet have all the funds available.

We know that shopping online can leave you wanting more detail about your future luxury purchase, that is why we have Personal Shoppers available for any questions that you may have about a particular item.

4. We value what’s unique in people, in pieces, and in perspectives.
There is no art — and indeed no fashion — without depth and range of perspectives, backgrounds, experiences, and tastes.

As our Founder herself so aptly put it, “the more diversity we share — in perspectives, in ethnicity, in skin color, in culture, in sexual orientation, in religion and in all aspects of life, the better the product we produce and the better we are able to serve our diverse customer base.”

In alignment with those values, we’re truly proud and a little humbled to say that over half of our staff are currently people of color. Their presence makes our team better, more creatively and culturally diverse, and more aligned with the people we serve.

And like every person (regardless of their differences), our entire team is always growing, learning, and improving. We actively seek ways to better serve our customers and community, especially those who are historically underserved. If you ever have a question or concern, about any topic, we’re here.

Company Representative

Thumbnail of user sarahd144
Sarah D.
Typically does not respond to reviews

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