Forever21

This company sells damaged cheap clothes and refuses to take returns if you have already worn it. Well people buy clothes so they can wear them but if they start to fall apart on the first day how are we to know it was cheaply made. Sweaters should not start falling apart that easy! I do not recommend this cheap $#*! company or their clothes! A very cheap product guaranteed to fall apart within 5 mins of wearing it. Don't waste your money on this company! Fraud! Scam!

I recently returned an item that was not sized correctly. I have waited for well over a month for my refund. I tried calling today to speak with customer service and I am still waiting for someone to pick up and the time is 1:06:36 I have waited. This is utterly frustrating. This will be the last time I make a purchase with this company. To have someone intentionally wait this long to speak with someone and get ignored shows bad business ethics.

I like the clothes. It's not the company, it's the piss poor Management team they have. You can tell when someone isn't use to something because they act high and mighty. The managers carry themselves as if they are in Gucci with their DD's dispositions and attitudes. They couldn't work for me. Ratchet and ghetto to the 125th power. Lenox Square is the worst. It's on a perfect fit if you're in to drama, gossip, sabotage, being an abomination, confused and disoriented or suffering from personality disorders.

We all know Forever 21 - it was one of my go-to places to shop when I was growing up! But their stuff started to get a little "too much" and nobody shopped there anymore. I decided to give their website a try again recently and to my surprise, I actually found a few things that I wanted to buy! The quality of their clothes has improved, yet they're still affordable. My only complaint is that they are very hit or miss. Another perk is that they've been having a lot of promotions going on lately and it's relatively easy to find promo codes.

I recently received a Jean jacket that was dirty and appeared to have been used. Receiving a used and dirty jacket from Forever 21 was extremely disappointing.I expected better quality control. This experience has tarnished my trust in the brand's products and customer service.

You cant get HR as an employee here so you have no rights and have to take what the store manager does or leave. Store manger at Mall of GA is condescending and hostile. Not a good environment to work. They need to do better fo employees.

This is the second time I've mailed back my return but this time I sent back over $200 worth of items and they keep telling me to wait and I've called 3 times and it's been over a month and they refuse to refund me saying I have to wait 2-3 more days or a week. They are frauds that keep your money. DO NOT TRUST THEM. I will be shopping elsewhere.

They pretend delivery, but their carrier is "Delivery It" as result nothing is delivered. Never buy anything online from them.

So I ordered some leggings from them and I haven't gotten the leggings...for 6 months now, I've called them multiple time, I've went in store multiple times, and yet have not received my leggings.

I purchased some items on black Friday for some of my daughters Christmas presents. It was a total of 4 items. When I checked my order the next day, it was sitting in my shopping cart. Thought that was weird and resubmitted my order. When I received my order, only 3 items shipped. Checked my email and 1 item was canceled for being out of stock. Checked my Amazon Pay and my bank statement, the full amount was withdrawn. I also saw on Amazon Pay that this charge was placed 3 times and canceled and on the 4th attempt went through. The first time I talked to CS, they apologized and said that the refund could take up to 3 weeks. The second time I chatted with CS, they apologized and said that the refund is in process. The third time I chatted with CS, they told me to check with my bank about the charge and that they only charged for the 3 items. The original charge was $82.24 and they swear up and down that they only charged me $55.20. Customer service would not give me a fax or email so I can show them my proof of the over charge. This is a lot of hassle to go through for $27. But the point is that they initially charged for an item they knew they didn't have and now are refusing to reimburse for their error. $27,1 month of waiting, roughly about 2 hours of phone and chat time, a lot of gas lighting. I am uploading my statement and the invoice that CS emailed me right after our chat today.

If you expect it to be like most retailers it is not and they drag out the refund for 14 business days and they will apply other charges if what you send back is below a certain dollar amount. I like the look of the clothes but beware of their return policy as it is not favorable to customers! But the shipping is fast and the customer service is not bad

It's a really good website to buy stuff off of, but not all is what it seems. Somethings are smaller then others, and sizes vary too much which making it difficult to buy the right size. I would suggest going to a website that's usually has sizes you're more familiar with and have more of a guarantee. BUT sometimes you do gotta take chances because clothes here are fab asf, but remember your risk.

I order one dress ane one pant 17of November then I was returned that 19of November still no one inform me how can I collect my money before return I ask them how long it will take for the refund the sed it will go 3to 5 days until now no any update if I send massage the sed every time I will inform you
Don't order online this shops very difficult to collect our money

I tried to return an online order at the store but was unable to because the system was down. Store clerk told me tshe had no idea when the system would be back up again. She informed me that company will make an exception and allow free return for up to 90 days and advised me to contact customer service to get a free return label. To my utter disappointment, Customer Service declined my request and told me that store gave me wrong information. I am very disappointed.

I paid 14.95 express shipping fee on November 21. Today is November 28. I know the holiday was November 23. But to pay for express delivery and your package is not delivered until five or six days later. It a big rip off.Better explanation should be given to be your purchase express fee. Disappointed customer

It's been a over a month and I still didn't receive my package when order placed online. By the 3rd call, I asked for a refund but their staff said I have to wait until 10 days for a resolution. Ten days later, they said "no resolution was made. You have to wait another 10 days to see if we can authorize a refund." Wow, no package means give me my refund! At least that's what defines good customer service. Apparently Forever 21 doesn't not act upon that!

Our inner wear shapes are visible due to thin fabric, earlier it wasn't such.
Soft fabrics in cotton, georgette will do but not hosiery or synthetic ones which are not sweat absorbent.
Forever 21 was my one of the favourite brands all these years before lockdown, since then the production has totally changed due to cost cutting policy. See it to and I'm sure you will capture the market of teenagers in the entire industry.
New and pleasant shades are highly appreciated with a basic or a new style. Thankyou!

I didn't have any idea what I wanted and Cameron helped me go through the store and personally hand picked what I needed to look fabulous for my trip to New York. Isabella at checkout was very sweet as well. I highly recommend the store, ESPECIALLY if you need expert advice. Really really cool girls. Amazing vibe. ;) xox

Went into forever 21 at Kingsway mall to purchase a reusable bag. I found a cloth one which had no price listed, went to till to pay and (my own fault) purchased for $15. Tired and not thinking I decided to return it. They oy offer in store credit or exchange, no refunds. Gave the gift card to a friend and I will never step foot in this or and Forever 21 store again.

Took my daughter in to buy clothes for her birthday. We were told the fitting rooms were closed and she couldn't try on anything. It was still 2 hours before the store closes. No worries tho we went to another store and bought 3 shirts, 2 pairs of jeans and some accessories for her. Will never set foot in that store again.

Can't seem to get ahold of anyone. Tried to chat with them. Can't get anyone. Tried to look up my order can't. Tried to call was on hold a long time couldn't get an answer. Where is my order people!

I still have no resolution on what seems to me to be a rather straight forward & simple matter. I purchased a gift card for my daughter as a Christmas present on 12/14/21. Everything on the website indicated that it would arrive in time. The card finally showed up a month later, after I had to give my daughter an alternative gift. The organization did not deliver what was offered. I have reached out repeatedly and have received no assistance to date.

I purchased an item online in 12/19/22. It was suppose to be a Christmas gift. Over 8 days later absolutely no movement while tracking package. Customer service told me it was lost, although the only activity was the label was created. Poor communication during holiday season. Learned my lesson. I will never purchase ever again from this store.