Freshly

We've been using Freshly for over a year and love their healthy and fast meal options. Having something easy to pull out of the fridge and warm up is a lifesaver on busy nights, especially when I can trust it to taste good and not be bad for my body or waist line.

Also, their customer service is fast and friendly. Pheter helped me out via chat this week with the first meal mixup we've had (after MONTHS, so still a great track record). Easy as pie to get things straightened out.

Thanks, Freshly and Pheter!

The meals all looked alike by the time they got to my house. Everything was all mixed together. (Maybe you could purchase containers with dividers and vacuum seal the plastic tight to keep the food from shifting around) They did not even taste good. I could not tell what I was eating. I ordered 4 meals. The first one which I don't know what it was but it was nasty. I tried to eat another one but could not even get a bite in my mouth without feeling nauseated just looking at it, so that one was thrown away. The last two I gave to my son and daughter in law and they could not even taste them, they were so nasty looking.

I'm a new Freshly subscriber, but I'm so enchanted by the frictionless experience I've had, and so taken by the delectable options I've enjoyed, that I'm happily compelled to recommend their service to anyone who wants a decent meal at a fair price - conveniently delivered with care and efficiency.

I highly recommend Freshly without reservation. The only things better than the food are the amazing people ready to serve you.

Freshly saves you time and the hassle of grocery shopping by delivering delicious food to your doorstep each week. During this pandemic it might have literally saved lives. I've recommended Freshly to my friends and family and they've been equally impressed. Good sized portions, great variety of meals to choose from, and always outstanding customer service.

Our first — and only after this —- order never arrived. "Customer service" basically said "oops that never happens usually" but couldn't give us any help other than next week being free. UHHH... NO THANKS! Overpriced company that cannot do its basic job: deliver food when it says it will. AVOID

I chatted w/Ash about the possibility of some lower carb options becoming available. I know you're adding new recipes all the time. I'm working to get my weight back in check and really like meals w/35 grams of less of carbs. I do have a couple of dietary restrictions - no pork being the primary one. Ash was very helpful and I appreciate her time.

My order was delayed in shipping. In addition to meeting me know by email what was going on, they credited my account for a meal. When it arrived late enough to be warm and unfit to eat, I contacted customer service. Josh was prompt and friendly, refunding my meals, and an additional credit. The only thing that would make it better is getting replacement meals sent.

Thinking about joining Freshly but had some concerns on sodium measurement for the meals and how to skip/cancel future deliveries. Agent answered all of my questions. I think I will try it out!

With all that is going on it is truly comforting that I do not have to be concerned about food. Every week without fail, the meals are left on my front porch. Thank you. If that was not enough, the food is great! All I have to do it throw it in the micowave and delicious meals appear. They rotate the menu so there is always something new to try, but they keep the really popular meals. I tried several services before Freshly, but none were as good.

I have been ordering from Freshly for six months now.
The selections of gourmet balanced meals is outstanding, beef, pork, chicken, turkey, shrimp and vegan. And it seems like they add new, interesting meals each week.
The packaging insures the frozen meals don't thaw (when delivery men sometimes put right in the sun when dropping off!)
The customer service beats all other online services. A telephone number is given (wow!) and my emails have been answered within 2-3 hours.
Keilah was very helpful today. I have never had to repeat myself.

I had to contact Freshly concerning the fact I didn't realize there were 2 different accounts with my name open. "Josh" was extremely helpful making sure my personal information only included this email account & ph# *******800

Great customer service thanks for all your help. I really appreciate the professional attitude and speed of the response.

They sent the wrong meals and I immediately contacted them. They offered $20 of credit for 5 meals I could not eat. The meals cost 10 or 11 a piece and they acknowledged the error but would only give me a $20 credit. This was week 2. I stopped it. If you can't get what you ordered and can't get a credit what good is it?

I had expected 10 meals in my first delivery! As I stocked my fridge and checked the manifest, I realized I was missing 2 meals. I hopped on the freshly app and did a live chat with Alex F. Who was very polite and offered to credit my account for the 2 missing meals. He even explained that my box could have been packed too quickly and the 2 meals just didn't make it in. I appreciated the explanation since things do happen sometimes. I'm looking forward to enjoying these meals!

Most of the meals from Freshly that I've re-heated aren't particularly appetizing. Perhaps I need to add seasonings to it. Perhaps if I re-heated them on the stove instead of the microwave they would taste better. Or maybe they just lose something between preparation time and the time they are served, which judging by current transit times, is a minimum of three days. I'm just not getting a lot of flavor. That said, I do appreciate the large serving of vegetables, and I've enjoyed the steak entree several times.

So far all meals have been quite tasty, of good quality and value. But the under 500 calorie / low carb choices are limited and I get bored pretty easily so when my taste buds rebel at the sameness, I will need a big break. Also I wish I could select Saturday or Sunday as my delivery day.

I have been so satisfied with Freshly its wonderful. The meals keep me in during the work day, and away from fast food.
They are great when i get home late from work, or any meal on the weekend.
My mouth is extremely sensative to spices. I've had to go through several trials to find things i can handle. I have been able to find 4 or 5 that i can tolerate. That works for me.

I have really enjoyed the pre-cooked meal convenience, but I find the same flavors / ingredients in almost every meal. Just thrown together different to call the dish somerhing different. It's getting boring and the quality does not seem as good as when I first started the subscription. The meats have very poor texture but I keep trying new entrees because I really love the convenience, but am considering skipping Freshley all-together.

I tried Freshly several months ago in an effort to have fresh, nutritious, low calorie food without the hassle of buying the right items at the grocery store and actually preparing a meal. I could not be happier with both the quality of the meals and the service. Freshly should be applauded for its ability to continue timely weekly delivery during a time when I am sure the number of folks using their service has increased due to COVID-19 concerns.

My meals arrived a day later than usual with half melted freezer packs. Since these meals are for my daughter in college, I wanted to be extra careful that they weren't spoiled in transit. Just a quick chat with Ivy put my mind totally at ease. She even double checked to make sure the meals were cool to the touch as they should be. She was polite and friendly. I felt like I was a valued customer

Dinners are ample, tasty. You will not step away hungry. Pretty good value. No real complaints. Not a big processed cauliflower fan so that limits selection. Recommend anybody try Freshly. Good delivery service.

I had a question concerning a meal substitution Freshly notified me about and Pau K answered my email within a few minutes. He told me what the meal would be and also provided a partial credit. I am very satisfied with the response and its speed. On the rare occasions when I have had any issues with our order, large or small, Freshly has been very responsive. Good food and great customer service is a winning combination!

Super helpful and very clear. I appreciated how kind they were and gave me good links to reference in the future.