• Fullfitall

Fullfitall

Is this your business?

Overview

Fullfitall has a rating of 1.03 stars from 36 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fullfitall most frequently mention order number, and returns policy problems. Fullfitall ranks 7th among Plus Size Swimwear sites.

  • Service
    25
  • Value
    20
  • Shipping
    21
  • Returns
    24
  • Quality
    18
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
9
2
See all photos
How would you rate Fullfitall?
Top Critical Review

“Poor Customer Service”

Barbara B.
10/1/22

Firstly, beware of this Company. If only I had read reviews before ordering. The Returns Policy seems simple enough. Fill out the Returns Ticket and post. The only problem is you can't access the Returns Ticket on their website. Send an email to Customer Service and they don't reply. I bought 4 items, two were unsuitable, 1 was good but I needed to exchange for a smaller size and 1 I wanted to keep. Looks like I just threw away $100 +.

Reviews (36)

Rating

Timeframe

Other

Thumbnail of user susanc3688
1 review
6 helpful votes
November 30th, 2022
Verified purchase

Not happy with their service. I purchased two swimsuits and only one arrived. I have sent several emails documenting the problems including the delivery paperwork. I have not had one response from fullfitall.
How can you advertise on FB and not be legitimate.
I just want what I paid for, surely that is not too hard. You are quick to take my money. Very very disappointed customer.

Tip for consumers:
Don’t

Products used:
Swimwear

Service
Shipping
Returns
Thumbnail of user valeriev286
1 review
7 helpful votes
June 10th, 2023
Verified purchase

Their website return policy says that they allow 30 day returns for refund, but they will not provide an address to ship to and say they are in China and shipping will cost more than the product so I should keep it or give it away. $70 is an expensive lesson to research companies before I buy, but…lesson learned. I think a class action lawsuit against this company would be a great idea!

Products used:
nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user shelleyw266
1 review
2 helpful votes
October 14th, 2023

Ordered three swimsuits after carefully reading their returns policy. Now I want to return two as they don't fit and all I get is offers of more swimsuits, lots of stalling tactics and no offer of refund. I have lodged a dispute through Paypal as hopefully this will action the refund. Do not deal with this nightmare company...they operate under so many different company names but they are all operating the same way. BEWARE!

Thumbnail of user judithr754
1 review
5 helpful votes
January 24th, 2023

I purchased a swimsuit which I plan to return. I have contacted customer support service twice to ascertain the refund process and have not heard back from them. I realize I only have 15 days in which to return the purchase so time is important.
Why couldn't Fullfitall's refund policy be clearly stated on its website like most online vendors instead of requiring you email *******@fullfitall.com? Their refund process is inefficient especially when the customer receives no response.

Service
Returns
Thumbnail of user nathaliet35
1 review
4 helpful votes
November 23rd, 2022
Verified purchase

Don't waste your money. Fullfitall is SHONKY as they come.
They'll send you (in my case) the wrong product then refuse to help you or give you a refund. AND you cannot generate a refund ticket as they website says. I regrettably spent up big for my first holiday in years only to go and buy something from an actual store instead. CRAP as all get out!

Tip for consumers:
Don't shop with fullfitall!

Products used:
bathers

Service
Value
Returns
Quality
Thumbnail of user staceyh489
1 review
4 helpful votes
April 18th, 2023

I have escilated to mastercard to chargeback as company will not provide return address to get a refund for the unsuitable swimsuit. They say the postage is more expensive than the item so no refund or returns which contradicts the T&C's. Don't purchase through this Chinese company as they are misleading consumers with their terms on the.au site.

Tip for consumers:
T&C's offer full refund less postage but do not provide return address or refund contradicting their T&C's- misleading and fraudulent.

Products used:
Swimsuit

Service
Value
Shipping
Returns
Quality
Thumbnail of user tshammond4
1 review
3 helpful votes
May 24th, 2023
Verified purchase

Not only did the swimsuit take almost 3 weeks to get when the website said 6-8 shipping days they said their warehouse was in China and it cost more to ship back for a refund so I was told to give them away. I'm out $68.00.

Tip for consumers:
Don't buy from this website

Products used:
None too disgusted with not getting them in time.

Shipping
Returns
Thumbnail of user rosytietz
1 review
3 helpful votes
March 29th, 2023

I received a swim suit which was not true to size. On requesting to exchange, with a copy of my order number full name and address.
I received an answer requesting these details, even though I supplied them.
Since my order arrived I've read so many bad reviews I do not want to put myself through what over people have experienced.
Lesson learnt. I will never deal with them again.
And I also thought they were Australian or at least had a warehouse here.
They also did not address the package correctly and said it was a ski jacket.

Thumbnail of user jw946
1 review
5 helpful votes
February 23rd, 2022
Verified purchase

I've received no response from the e-mail (*******@fullfitall.com) to which one must send a return request. There is no way for a customer to initiate a refund via the website or from the e-mailed order confirmation. The policy on the website indicates a 30 day return window with free returns from within the US. This seems to be false.

Tip for consumers:
No customer service; business does not respond to inquiries and the website does not provide a way for the customer to initiate a return without e-mailing the company. I've e-mailed *******@fullfitall.com several times and the company has not responded, yet. I'm afraid the company will allow the 30 day return window to lapse before responding; after which, the company is not required to provide the guaranteed free return within the US.

Thumbnail of user lukes383
1 review
1 helpful vote
February 2nd, 2023

Emailed them to return items, they gave me the address and I sent my parcel back tracked and signed, left it long enough then emailed them asking for an update on the refund, they told me a couple more days, I waited then emailed again and they offered me £20 back out of the £130 returns I sent and since I said no they have been ignoring me, on every platform, worst company ever

Tip for consumers:
Don’t ever use it

Products used:
Used two swimsuits

Service
Value
Shipping
Returns
Quality
Thumbnail of user barbarab3627
1 review
1 helpful vote
October 1st, 2022
Verified purchase

Firstly, beware of this Company. If only I had read reviews before ordering.
The Returns Policy seems simple enough. Fill out the Returns Ticket and post.
The only problem is you can't access the Returns Ticket on their website.
Send an email to Customer Service and they don't reply.
I bought 4 items, two were unsuitable, 1 was good but I needed to exchange for a smaller size and 1 I wanted to keep.
Looks like I just threw away $100 +.

Thumbnail of user kristinej75
1 review
1 helpful vote
August 18th, 2023

The suit was ok but it didn't suit me. Wanted to return for a refund but it doesn't appear that that is going to happen. First time I've encountered this when ordering on line. Shame on you Fullfitall.

Thumbnail of user jonif44
1 review
0 helpful votes
November 23rd, 2023

I ordered a swim dress which specified a complete swimsuit under the dress complete with mesh tummy control. There was just a thin dress, nothing under it whatsoever. I asked for a refund, but was told the return cost to China was more than the value. I pointed out that, under the Consumer Credit Act, they are responsible for return costs. No reply. I want to take out a small claims case against them, but no address.

Tip for consumers:
That i needed photos, proof of purchase etc . at the beginning. I dont want to leave the site to sort them out as I will lose what I have written.

Products used:
Swimdress ordered but not used

Service
Value
Shipping
Returns
Quality
Thumbnail of user karynw37
1 review
4 helpful votes
August 30th, 2022
Verified purchase

Have been contacting fitfullall to get an exchange, had one response then nothing, not abiding by their own returns policy & nowhere on website to submit return/ exchange despite them having instructions in their policy. NOT HAPPY

Products used:
Trying to exchange swimwear size

Service
Value
Shipping
Returns
Quality
Thumbnail of user cherylt789
1 review
0 helpful votes
November 15th, 2022

Do not purchase from Fullfitall. They deliberately failed to answer my return request until the return
Period had expired and then advised it was too late. Shonky as hell!

Tip for consumers:
They don't respond until the return period has lapsed

Products used:
Kimono jacket very poor quality

Service
Value
Shipping
Returns
Quality
Thumbnail of user teresar848
1 review
1 helpful vote
December 13th, 2022

After 15 emails I finally get a return address sent to me
I did not receive one part of my order yet paid for it
The size 14 bra top to small and bottoms too big
Would not recommend their products at all
Serice was non existent.
The website had an AU but definitely based in China

Tip for consumers:
that this was not an Australian company

Products used:
swimming costumes

Service
Value
Shipping
Returns
Quality
Thumbnail of user elizabethl2111
1 review
1 helpful vote
April 17th, 2023

I bought a swimming costume on April 4th,it did not fit and did not like material.
Have sent several emails to them asking for refund, offering me discounts and other things, which I have said I only want refund. They now do not answer my email.
Do not buy from Fullfitall

Products used:
Swimming costume

Service
Value
Shipping
Returns
Quality
Thumbnail of user annev169
1 review
3 helpful votes
September 27th, 2022

Having received my payment, none of my emails or even messages on their Facebook page were answered. To date, I have still not received the tankini set I ordered.
I frequently shop online and have been doing so for years but this is the first time that I have not received the item I ordered or any reply to my enquiries from a company.
In my opinion, this company doesn't even deserve one star!

Tip for consumers:
Perhaps you should purchase items from a more reputable and well-known website, rather than make the mistake of using this company.

Products used:
I tried purchasing a tankini set (swimsuit) but never received it and furthermore after the initial order and payment confirmation, never heard from the company again.

Service
Thumbnail of user darlenew282
1 review
2 helpful votes
May 9th, 2022
Verified purchase

The company will ask you to go through many steps for a refund. When you mail it back to the place they ask you to there isn't access to the address per USPS. Very frustrating, I would stay away from this company.

Thumbnail of user sandrah2363
1 review
0 helpful votes
November 30th, 2022

Chinese company pretending to be in Australia. Claim to have excellent customer service when they have none. Impossible to return goods or get a refund as they don't respond to emails. Blocked me on Facebook after I posted a negative comment on their site. Don't waste your money like I did.

Tip for consumers:
Read all reviews before purchasing from this company as you will NOT get a refund despite what they say

Products used:
Swimsuit

Service
Value
Shipping
Returns
Quality
Thumbnail of user valeriaa44
1 review
2 helpful votes
September 26th, 2022

If you try to return items, they wont give you your money back. They will negotiate endlessly to have you accept different items from them, but they wont refund your credit card. Very shady.

Products used:
Swimming suits

Service
Value
Shipping
Returns
Quality
Thumbnail of user helenw1075
1 review
0 helpful votes
January 19th, 2023
Verified purchase

Be wary of this company and read all the reviews. After waiting for several weeks for the items half of the order was missing.

Tip for consumers:
Read reviews before ordering from this company. Wish I had.

Products used:
Only received half of the swimsuit set.

Service
Value
Shipping
Quality
Thumbnail of user qa12
1 review
2 helpful votes
November 4th, 2022

Read the other reviews, basically useless
Missing items from my order and absolutely no response to any emails or any other way to contact them.
Will be going through my bank for a refund

Tip for consumers:
DO NOT BUY

Products used:
Swim suits

Service
Value
Shipping
Returns
Quality
Thumbnail of user deirdrew69
1 review
0 helpful votes
July 17th, 2023

Instead of being offered a refund for 2=x costumes which I wished to return the email just said to keep them for no charge or donate them to charity! Totally unacceptable and I am still pursuing this with them. Completely different to what it says on their policy on the website.

Tip for consumers:
My dispute with them is ongoing

Products used:
Swimming costume

Service
Shipping
Returns
Thumbnail of user dianewelch913
1 review
1 helpful vote
June 21st, 2023

Never received merchandise and have contacted customer service via email twice and no response. No phone#

Products used:
Swimsuit

Service
Value
Shipping

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