Instacart

I had an order delivered to wrong address and they were just unwilling for the longest to simply make it right. Why should customer have to suffer waiting 2 weeks for a return. I needed those items for catering and I couldn't get them. Waiting another 3 hours for delivery or a two week refund wasn't an option. It was a horrible, long first experience. They make it very hard to trust the incompetence of the employees they hire. There is no accountability and it's not ok. That was my first and last order with them! Stay away!

The most horrible customer service. Don't even think about signing up for their membership. They send you wrong, rotten items. Many times items are missing, few times my groceries were not delivered at all. When I contacted customer service they refused to do anything. No refunds for missing or rotten items. How is it fair. They simply ignore your complaints. Waste of time and money.

Terrible company and shoppers, I have very bad experience not just once but 4 times, today I got a small toilet paper roll delivered when I ordered for a large pk of paper towels for 28.99. How can anyone with brain make such poor choices unless their intent is to cheat, after spending 4 hours with various support people without refund I am better off campaigning to banish this unethical company from America

Service from Instacart Non Disclosure on Service Fees. There is nowhere that if you ask for an item and/or replacement/refund that Shoppers must drive (In my case) to/from Vacaville instead of the Wallmart, 6 minutes away from me incurring an extra mileage fee (HIDDEN) and only visible as a reg. Service Fee and killing any saving I might had had by shopping carefully to save expenses. This seems evasive, as to extra fees, though it is called when I call, "We will get as many products as we can from the closest store available". Vacaville, Ca is 49 min. Away and however many miles from Antelope, Ca. C distance fees that only shows hidden within the receipt only in the form of a HIGHER service fee negating me saving any $$ by shopping close by sales, etc.

Signed Disabled, Soc. Sec. Recipient

Instacart ShopRite Delivery wrong address received refund against my will refused re delivery! Called customer service. Rep keep talking and he do not listen customer. Transferred to Q, when I asked for supervisor and disconnected, Rep agreed to re delivery, but changed his mind for no reason applied refund without my permission. Called customer service again re: issue. Spoke to rep. Wait on line, but supervisor was not available. I never received my items, received refund without permission instead of redelivery my order. It's a really bad experience!,

I have ordered 15 times through instacart the last few by far than the worst poor communication skills rude shoppers total disregard for anything you say when they're asking you something and you reply it's like talking to a brick wall I'm done with instacart. I've had items not delivered I've had items purchased that I've never even added to my cart or received. I am disabled I asked them to leave it on the side porch most do but lately they don't do it even though I give them a tip.

I cant thank customer care at instacart enough. I was concerned about availability of my stockings and pantyhose and they pointed me in the right direction... Sineay was awesome!... I will be ordering with Instacart again and again!. I love my stockings and pantyhose!... John

I bought a water bottle for a Christmas gift last Fall, not realizing they automatically signed me up for the $99 annual membership. I called after receiving my credit card statement, but since it was after 30 days, they won't refund the membership fee for a service I have since cancelled and will never use again. If I hadn't received a special offer in the first place, I never would have used them. Since they refuse to offer even a pro-rated refund, I'm making it my mission to make them pay (in lost customers). I appreciate your consideration in boycotting their aggressive business tactics and unfriendly policies.

1&1/2 had to hang up they just kept deliberately putting me on hold no resolution! Oh & because the customer was probably drunk & didn't let me in there docking my pay if I don't take the 3$ cheap 3 bottles of wine back to Aldi's over it worst company ever!

Order was correct and delivered safely… But it's rude to mutter $#*! under your breath especially while you're walking off someone's porch. Glad I'm sound in mind and have things to lose. Otherwise I would have punched her in the back of the head.

If you return anything, you wont get your full amount and will have to deal with all of the hidden fees

Second time this happened. First time I ordered I got only half the order. Had to wait a week for that refund. Today they delivered my order to a different apartment. Over $100 in groceries that a total stranger now has. Lucky them! Now I have to wait another week before I can get my money back. My back is injured so Im not able to shop for heavy or numerous items at this time and now I have to wait a week to get my money back before I can put food in my fridge.

This was by far the worse transaction ever! I am displeased and giving a horrible review on every website I can. This trash a$$ company charged me twice, totaling $100 for nothing. No groceries were ver delivered and all they could offer was apologies, excuses, and a $5 credit. Once my money is refunding, I WILL NEVER use this service again. I placed an order early afternoon 1/15 and nothing was ever delivered. They kept extending the delivery time and as of today (the following day) it was pushed til noon 1/16. Unacceptable. Horrible. Tacky. Unprofessional.

Quite possibly the worst customer service I've ever dealt with. I had a fairly small problem that should have been an easy fix and the customer service was completely incompetent, rude and unhelpful. I ended up closing my account not even because of the initial problem but because of just how terribly I was treated and how horrible their service was. Also note that the will keep all your private personal information forever. Once they have it they will never fully delete you from their system.

Stated on the shopping list that items were charged. When delivered the shopper delivered my pet food and none of my groceries! How does that even happen! Now I'll have to pay the fees AGAIN to get my groceries! Talked to customer service and they were no help at all. They gave me a $5 credit for my inconvenience! There's ansolutly no accountability for these shoppers!

I have made a complaint with Costco Corporate office and disputed the charges made by "Instacart" with Bank of America. I made several attempts to resolve the issue with "Instacart" and have received no response. Your shopper/delivery associate added items to my order which were not authorize or receive. Your customer service number indicates "Phone Service Unavailable"... No accountability. Will post negative feedback with details on WEB

Placed my order at 3 pm to have my food delivered by 7. Nobody called, nobody picked my order up and it took three representatives to get my money back. Will never use them again! Then asked for a manager and the representative put me on hold for 5 mins only to come back on as herself like I am an idiot. Stupid people run it, so stupid people are employed there.

Always missing items and now go out to our car to find a lovely note from one of there drivers now I am on vacation and never in my life had so many things come up missing they don't fix it all they do.is report back to the drivers so they can leave notes lmao what a time period we live in today to rip off a single mother

I am NEVER using Instacart again, and I advise everyone else to avoid them. My girlfriend and I just arrived at an Air BNB, and we needed groceries. We waited FOUR freaking hours for our order, which was eighty dollars (even though they charged us one hundred dollars). Eventually, the order never came, and we had to cancel the order. At this time, everything closed, and we went to bed hungry. Thanks, Instacart. You screwed us over. Big time.

Great concept, brutal customer service. They "auto renew" the account which always leaves a bad taste. If you try to call them for help they will actually hang up on you, complete indifference. It is shocking to think of a business being run like this. I wouldn't sign up again and have deleted my accounts in the middle of my membership due to gross incompetence with the customer support. I wanted an email to confirm my account deletion and they couldn't make it happen. I don't trust this company.

Delivery person seemed to have difficulty deciding which order is ours. Then left things that belonged to someone else. Spent several hours trying to rectify the problem. Email went unanswered. 2 hour Hold on telephone before being disconnected, and so on. Their call back got disconnected before I could talk to anyone. Total mess.

They're thieves ISTACART STEALS money. Their drivers will take food items or even deliver to wrong address or substitute without any permission and customer service will tell u nothing they can do about it.

The female delivered my items somewhere else and the guy substitutes a 5 dollar pack of fish for 2 20 dollar cases and customer service told me o well nothin they can do.

Grocery delivery. Not only were items completely missing but I had items I did not even order. The response I got from them was " oh well they must have been shopping for 2 different people at the same time".
Not with it at all. Never again. Even with the price increase you would expect you are paying a premium to get the correct order. Nope. Stuff was just thrown in a carriage and I doubt they even looked at my list. Just awful. They should be shut down. Also filing complaint with our Attorney General's office.