• It's Just Lunch

It's Just Lunch

Ratings On Other Platforms

Trustpilot
3.5 / 5
Better Business Bureau
1 / 5
Corporate Values

Overview

It's Just Lunch has a rating of 4.11 stars from 254 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with It's Just Lunch most frequently mention second date, match maker, and right person. It's Just Lunch ranks 14th among Dating sites.

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 83.3%
Positive
125
Neutral
6
Negative
19
11
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Their customer service and business practices are among the worst I have ever experienced.
How would you rate It's Just Lunch?
Business's Favorite Review

“IJL is a great site”

James B.
3/29/21

I realize there have been a lot of negative reviews. I had 180 degree different experience the other reviews on this site. My matchmaker Amy J has been fantastic. The one thing you have to do a client is communicate what you in a match and work hand and hand with your matchmaker for success. I would seriously consider giving IJL a chance.

See full review
Top Positive Review

“Great Experience”

Chris A.
4/5/24

Worked with IJL a couple of times and even though I have not met my forever happily ever after, I have met a lot of great people. IJL representative Perla has always been professional and friendly. She has provided me with some great matches and always takes my feedback into consideration. The only reason I give four stars is because there is always room for improvement, although Perla does a wonderful job.

Reviews (254)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (12)
Thumbnail of user anniem506
1 review
0 helpful votes
April 13th, 2024
Verified purchase

Jaiye and I have not been working together very long yet, but he has made dating so much better! I was frustrated online and not finding men who are truly interested in a committed relationship. Having Jaiye as my matchmaker has taken all the stress of dating off my plate. I love that he communicates frequently, I feel very heard, and then he sets everything up for a great date. I look forward to continuing to work with him to find my ultimate match!

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We are so happy to hear this! Thank you for taking the time to share your experience and looking forward to our continued partnership in dating!

Thumbnail of user margaretannr
1 review
0 helpful votes
March 24th, 2024
Verified purchase

IJL is a great idea but I have discovered there's a lot of variables for individuals of a certain age, area and inventory of availability. In not quite two years I've had four dates, 1 good,1 okay and the other 2 not so much. In this same timeframe I've had as least 5 matchmakers not because I'm difficult but because they've left IJL for one reason or another!

* It's Just Lunch attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We are sorry to hear you are not enjoying the process and would love to chat with you more about this. Please contact us directly at customerservice@ijlcorp.com. Thank you!

Thumbnail of user christinem3050
1 review
0 helpful votes
December 24th, 2023
Verified purchase

I was impressed with the first customer service person I spoke with when I contacted IJL. He responded very quickly, was warm and personal, encouraging, and professional. He immediately connected me to my matchmaker, Tricia, who has also been wonderful. From her first call she has been warm, kind, encouraging, and professional. I feel that she is truly invested in helping me find my life partner. I've tried tried two other dating services and IJL far exceeds them both.

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Thank you so much for sharing your positive experience with It's Just Lunch! We are thrilled to hear that your journey began on a positive note with your matchmaker. Thank you for choosing It's Just Lunch, and we look forward to continuing to provide you with excellent service on your dating journey.

Thumbnail of user luizad7
1 review
0 helpful votes
March 31st, 2024
Verified purchase

My experience with IJL has been satisfactory so far. It's a pleasure working with Marina and I look forward to continuing our partnership. She is professional, personable, attentive and very prompt with her follow-ups. When faced with some technical issues with email communication, Maria made sure to follow-up and offer an alternative.

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Thank you for taking the time to share your experience, and we also look forward to our continued partnership!

Thumbnail of user ellee34
1 review
0 helpful votes
April 26th, 2024
Verified purchase

I enjoyed the experience of being matched with a like-minded individual with family values and a good sense of humor. My matchmaker was a consummate professional, reaching out to me with timely updates and planned a wonderful meal at a comfortable restaurant. Would recommend!

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Thank you Elle! We appreciate the kind works and are elated you are enjoying the process. Happy dating!

Thumbnail of user karal162
1 review
0 helpful votes
January 2nd, 2024
Verified purchase

Anita took the time to understand my unique preferences, values, and aspirations, creating a personalized approach that felt authentic to who I am. Her cultural sensitivity and understanding of the nuances within the Black community made me feel seen and heard throughout the entire process. What sets Anita apart is her dedication to promoting inclusivity and ensuring that every client, regardless of background, finds a match that goes beyond surface-level compatibility. She goes the extra mile to foster an environment where diversity is celebrated, and individuality is cherished.

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We appreciate the time you took to share your experience with IJL and your matchmaker. Your feedback is truly valued and we can't wait to share it with our team. Happy Dating!

Thumbnail of user irinel
1 review
0 helpful votes
March 8th, 2024
Verified purchase
• Updated review

When I was interacting with Perla I had a feeling that I was talking to my very close friend. Perla is very approachable, and a person you can trust. She is very considering about every single detail you asking her. She is very professional and deserves the best grade possible. I highly recommend her to be your Matchmaker

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Thank you for the great feedback on your matchmaker, we will absolutely share this with our team!

My experience with Perla was very nice.
March 7th, 2024
Verified purchase
• Previous review

Perla is a very approachable, very considering, and a very good listener. At the first moment you start talking to her you have a feeling that you talking to your very close friend.
I injoyed every single time I was interacting with her. I highly recommend her to be your Matchmaker.

Thumbnail of user lindak2945
1 review
0 helpful votes
March 17th, 2024
Verified purchase

My experience has been okay. I remain hopeful and am happy that there is a site like this one, as it gives a different way of meeting someone. The people can not lie about there age or what they really look like because of the zoom first meeting with the match maker.

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Linda, thank you for your note! We are hard at work on your next date and look forward to speaking with you soon.

Thumbnail of user chrisa2288
1 review
0 helpful votes
April 5th, 2024
Verified purchase

Worked with IJL a couple of times and even though I have not met my forever happily ever after, I have met a lot of great people. IJL representative Perla has always been professional and friendly. She has provided me with some great matches and always takes my feedback into consideration. The only reason I give four stars is because there is always room for improvement, although Perla does a wonderful job.

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Thank you Chris for sharing this feedback, we look forward to your upcoming date!

Thumbnail of user heathers2559
Heather S.
1 review
0 helpful votes
April 8th, 2024
Verified purchase

I had other matchmakers before I was teamed up with Anita. The others seemed to be giving me a list of anyone who was available, but didn't really resonate with me in real life. She picked great dates for me with really interesting guys. My dates have been so much better thanks to Anita.

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Thank you for sharing your feedback; we will be sure to share your thoughts and comments with our matchmaking team.

Thumbnail of user ginao399
1 review
0 helpful votes
December 28th, 2023
Verified purchase

So far so good! My first date was a great experience considering this is my first time using a Matchmaking service. Anita is very personable and really listens to your likes and dislikes to select the best match. I'm really glad you have the option to provide feedback after your date and discuss how you can better refine your next match. I would recommend IJL to my friends and family, looking to date without having to swipe all day for matches. Wish me luck on date #2!

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We're thrilled to hear that your first date was a great experience! We appreciate your kind words about your matchmaker and are delighted that you find her to be personable and attentive to your preferences. The feedback process is indeed a crucial part of our service, and we're glad to know that it has been valuable for refining your matches. Our goal is to provide a personalized and enjoyable dating experience, and it sounds like we're on the right track. Looking forward to your upcoming date!

Thumbnail of user cecilem90
1 review
0 helpful votes
January 2nd, 2024
Verified purchase

My initial experience was not good. My first matchmaker was not responsive and did not have a good handle on the type of man I was looking for. I suspended my contract for a period of time and then decided to try again. My experience with my present matchmaker, Jaiye, has been very good. He is responsive to my calls and texts and knows the type of man I am looking for and it shows in his selection of dates.

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We are happy to hear you are enjoying your experience and look forward to more positive feedback and successful dates!

Thumbnail of user furahan1
1 review
0 helpful votes
November 7th, 2023
Verified purchase

Anita is a great matchmaker because she is extremely attentive, reads written feedback carefully, listens closely, and definitely incorporates feedback as she works with me on dates. I could not ask for someone more committed to figuring me out and finding me the best matches she possibly can, and she's already found me a great one! I appreciate her expertise!

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We are elated to hear you are enjoying working with your matchmaker. Your one on one relationship with your matchmaker and the feedback you provide will truly help IJL fine-tuning the matching process. Looking forward to your next date!

Thumbnail of user janq36
1 review
0 helpful votes
February 14th, 2024
Verified purchase

Things are moving nicely. I have been thru the beginning process and on my first date. My advisor is very pleasant and helpful. The first date went well my date was a very nice man and we had a great conversation. I look forward to meeting more suitable gentlemen and having fun.

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Hi Jan! Thank you so much for sharing your experience. We are elated to hear you are enjoying the process thus far and are currently hard at work on your next date. We look forward to more fun first dates!

Thumbnail of user luiss833
1 review
0 helpful votes
March 22nd, 2024
Verified purchase

So far it has been a positive experience, even when things didn't work out with the other person. The ladies I've met have been very nice. The only negative experience I've had was when the Cooper Hawk restaurant staff canceled the reservation for some unknown reason, and I didn't know until I got there.

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We appreciate that feedback and will take it into consideration for future dates. Thank you for being an IJL client.

Thumbnail of user kathyk1238
1 review
0 helpful votes
April 14th, 2024
Verified purchase

I had an incredible date. It truly was so different than any other date I have ever gone on. We laughed the entire time. We had great conversation. Tricia chose the perfect date for me.

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We are so happy to hear your first date was a success! Keep us posted on how things progress, meanwhile, we are hard at work on your next date.

Thumbnail of user johnr7034
1 review
0 helpful votes
December 29th, 2023
Verified purchase

Thoroughly enjoyed dates with Mary and Diane,
Both were personable engaging and both dates were attractive well grommed and well dressed.
Both had advanced degrees and are very intelligent which made for excellent wide ranging conversations Diane and I had many shared interests and I think this relationship will go further
Went to a Christmas party with Mary the next day. Shes out of town for a while but will probably see her again. Diane and I exchanged contact info and I have already called her about our next date.

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We are so happy to hear you hit it off with Mary and Diane! We love this! Keep us posted on how things progress. Happy dating!

Thumbnail of user nelsonr206
1 review
0 helpful votes
November 24th, 2023

I was so hopeful that I could find someone through a service that vetted men, but that was the only thing that was helpful. My dates were all at halfway points which were as far as I was willing to go to date someone. Most lived 1 1/2 to 2 hours away. I am a city girl and only one man even liked going into the city and even then he was gone every 2 weeks. I cannot believe there was not one man in the city I could meet. Most dates were only once a month. I wish I just would have saved my money since I really did not have that much. Still paying till January and no dates at all since one in September. Sadly I was hopeful at my age and nothing worked out at all. Sorry that I had to write this as I really liked my counselors. Not their fault if there us no one for me. Back to the bars!

* It's Just Lunch attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user kingsleyo49
1 review
0 helpful votes
January 22nd, 2024
Verified purchase

The service is very pleasant so far. I am very pleased with the service. From the introduction to setting up the dates. Everything was professionally handled, especially for a busy professional like myself.

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Thank you for your kind words regarding the process thus far. We look forward to more fun first dates!

Thumbnail of user birdyr
1 review
1 helpful vote
November 26th, 2023
Verified purchase

Dating today can be challenging, especially for mature daters. I selected IJL because I wanted a more selective experience over swiping. Working with Tanya has been a pleasure. She is getting to know me and with each date, through feedback and conversation, she is fine tuning my dating experience. I appreciate that and know we are on the right track!

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Absolutely love this! This is exactly what a personal matchmaker should do, all bout quality over quantity. We are looking forward to your next date.

Thumbnail of user zalimoonj
1 review
0 helpful votes
January 22nd, 2024
Verified purchase

He was nice but the vibe was a little off. I didn't like the way he dressed. He a little too old fashioned for me. And didn't talk about his personal life.

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Thank you for the feedback on your date, we will be sure to share this with the Matchmaking team. Thank you!

Thumbnail of user stevek1885
1 review
0 helpful votes
February 22nd, 2024
Verified purchase

Amy is very attentive and responsive. She listens well and is very proactive. I enjoyed all of the dates she facilitated.

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Thanks so much Steve, appreciate the time you took to provide feedback regarding your Matchmaker. We appreciate you as an IJL Client!

Thumbnail of user mariae1561
1 review
0 helpful votes
April 19th, 2024
Verified purchase

To know the difference you need to try this! Perla, Selina are amazing and it is worth specially since it's your private life that is at stake.

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We couldn't agree more, and are so happy you decided to take the dating plunge! Thank you for your patronage!

Thumbnail of user marciec56
1 review
0 helpful votes
December 27th, 2023

I have been dealing with It's Just Lunch since June 2020, signing up with a 12 date or 12 month (which ever comes last) deal. Well it has been 3 1/2 years and I still haven't got the 12 dates. There are plenty of singles out there yet this company can't seem to find just 12 between the ages of 58-68 in 3 years. When they do find a so called match, it's typically outside the age group in my profile. They use zero psychology in making matches.

* It's Just Lunch attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality
Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We regret to learn you did not enjoy the experience, we will reach out to you to discuss further. Thank you!

Thumbnail of user js1914
1 review
0 helpful votes
May 17th, 2023
Verified purchase

I was sent a link to fill this out and...heh...

Dating in the 21st century sucks. It hasn't been easy for me. So I touched base with IJL. Instead of feeling good about them, I was met with horrible sales tactics. Upon showing a lack of interest in subscribing due to price, sales staff, on two different occasions, were EXTREMELY pushy, resorting to insults and personal attacks to try to get you to subscribe ("Do you REALLY want to tell people you met on TINDER?"/"Well, nothing else you're doing is working, is it?"), refusing to accept "No" for an answer until you hang up on them. I felt like I was car shopping.

I'm on a reserve list for dates where nothing is guaranteed but, if you're needed, you get calls, and I've had an alright experience with that, enough to pull this rating from a 1 to 2. I think I've had 4-5 dates since 2020 and Matchmakers, including Tricia, are helpful and good to work with.

Service
Value
Quality

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From the business

The It's Just Lunch Difference: Personalized Matchmaking. High Touch Service. Guaranteed Dates. Our dating experts provide an enjoyable alternative to online dating websites.

Company Representative

Thumbnail of user jeaneenb
Julie L.
Typically responds within 6 days

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