• LampsPlus

2024 SITEJABBER AWARD

LampsPlus

Overview

LampsPlus has a rating of 4.6 stars from 681 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LampsPlus most frequently mention customer service, good quality, and great selection. LampsPlus ranks 4th among Lighting sites.

  • Service
    93
  • Quality
    559

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.2%
Positive
41
Neutral
1
Negative
2

Instant Feedback

16,945 reviews

28
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What reviewers want you to know

Positive highlights

Critical highlights

No critical highlights yet

How would you rate LampsPlus?
Top Positive Review

“Lots of selection”

Chanta R.
3/31/24

Lots of selection. Easy to filter based on delivery date/in stock items. I called customer service and spoke with Henry. He was very helpful, kind, and knowledgeable.

Top Critical Review

“I forgot to add the lightbulbs to my order of the fan...”

Elaine D.
7/17/23

I forgot to add the lightbulbs to my order of the fan and light. So i had placed the order already (5 minutes ago). And in order to get the lightbulbs I had to pay $5 shipping because my order was in two parts. I chatted with customer service and she said that she could not add the ightbubls to my order nor could she take the $5 off my lightbulb order. Really.? I was ordering a fan that cost almost $500!

Reviews (681)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (462)
Thumbnail of user sylvial81
4 reviews
8 helpful votes
February 26th, 2020

This company has an extensive list of lighting fixtures for every aspect to enhance, illuminate a home. They are experienced and very helpful. Each item I ordered has been shipped on time and packaged very well carefully including items I have purchased from their open box collections. I have never experienced a negative or disappointment with Lamps Plus.

Tip for consumers:
If you have a concern or question the staff is very helpful.

Products used:
lighting fixtures

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnd9262
John D.
1 review
0 helpful votes
April 26th, 2024
Verified purchase

We had bought 3 outside lamps for our new home 4 years ago and never bothered to change the lamp on the side of the house because it was hard to see from the street. It recently failed so we checked back with you and found you still carried the exact same fixture. Thank you!

Reason I chose this business:

Past experience.

Reason I chose this product:

Quality and choices.

Quality
Thumbnail of user amirat4
Amira T. – LampsPlus Rep

Wonderful to see you had a great visit with us, thank you for the comments.

Thumbnail of user ericag313
1 review
0 helpful votes
October 15th, 2021
Verified purchase

Very easy to use although I did not get a response at all when I entered an inquiry about local pick up from my closest store. I ended up just going down there in person to see if they had the lamp in stock which they did not. That was a little irritating. But the lamps are absolutely beautiful. The bulbs that were recommended as being used with this lamp, however, were not the right size. It wasn't a big deal; we just kept them for something else and got different ones, but I would recommend that whoever pairs bulbs with lamps checks into that because they were too long for the shade.

Reason I chose this business:

They had the lamp I wanted that I found on Amazon and I opted to order through the retailer directly rather than going through Amazon.

Quality
Thumbnail of user johnb6981
John B. – LampsPlus Rep

Hi Erica - we apologize for you not getting a response from one of our stores. We'd like to learn more about your experience, so if you could, please send an email with additional details to Community@LampsPlus.com. We will then investigate an see what happened. Thank you for your comments, we appreciate them.

Thumbnail of user diannec377
1 review
0 helpful votes
April 27th, 2024
Verified purchase

Very good thank you. The people were helpful and we accomplished our goal with Their thoughtful input and willingness to expand our vision 🙏🏼

Reason I chose this business:

Variety of choice

Quality
Thumbnail of user amirat4
Amira T. – LampsPlus Rep

Thank you, we appreciate the feedback and the comments.

Thumbnail of user denisek570
1 review
0 helpful votes
October 6th, 2021
Verified purchase

The products came very quickly and the purchase was easy online

Reason I chose this business:

Reviews and inventory

Quality
Thumbnail of user terryh768
1 review
0 helpful votes
October 13th, 2021
Verified purchase

I have two very old Japanese figurine lamps. My parents got them in 1949 and they were passed to me My pagoda shades are in bad shape from years of packing/moving—general wear and tear over 53 years. I was glad I could find so many styles to choose from here!
But when I received the shades one was damaged I contacted on a chat line and had an immediate response. A new shade was sent. Customer service is always a big deal with me.

Reason I chose this business:

First choice to come up on internet search. Great site!

Service
Quality
Thumbnail of user johnb6981
John B. – LampsPlus Rep

Hi - we hope you enjoy your new lighting. Please let us know if you have any questions about your order.

Thumbnail of user jimm2352
1 review
0 helpful votes
December 7th, 2022
Verified purchase

UPDATE: Within 2 hours of posting my review below I received a phone call from Lamps Plus customer service offering to replace my lamps. In the end they ended up completely refunding the purchase to my landscaper who will be writing me a check. Appreciate not having to send back the product and finding replacement products in their catalog. If this had happened immediately upon me requesting warranty service this would have been a five-star review.

My landscaper purchased 3 low voltage path lights Sept 2021. Installed them November 2021 and all three have already failed. These lights are supposed to have 1000's of hours on them.

They say the product is passed its one-year warranty. ALL THREE FAILED! They don't even sell them anymore. Avoid this company at all cost!

Tip for consumers:
Read independent reviews of any particular product you want to purchase.

Products used:
I'll be going with Volt low voltage products.

Service
Value
Returns
Quality
Thumbnail of user tiffanim34
Tiffani M. – LampsPlus Rep

Hi Jim, thank you for reaching out and providing your review. I’m very sorry to hear you received less than satisfactory service and your merchandise is experiencing issues. Lamps Plus stands behind our products and want to make things right. We have reached out to you directly for further assistance. We apologize for any inconvenience.

Thumbnail of user christim59
1 review
0 helpful votes
September 29th, 2021
Verified purchase

I initially found the Franklin Iron Works lamp on Target.com but a few weeks later they were put of stock and weren't going to restock. I quickly found the same lamp on the LampsPlus website. It was shipped quickly and arrived in perfect condition. I appreciated the email asking if I had indeed received my order.

Reason I chose this business:

They carried the lamp I was looking for.

Reason I chose this product:

It's elegant mission style is a great addition to my decor. I alsonchose it based on size for the room and table it would be on and it having 2 bulbs to ensure it gave off adequate light. The LED nightlight feature definitely sealed the deal. It's beautiful when lit.

Quality
Thumbnail of user johnb6981
John B. – LampsPlus Rep

Thank you for the comments and feedback. We hope that you enjoy your new lamp!

Thumbnail of user carolm1988
2 reviews
0 helpful votes
September 16th, 2021
Verified purchase

My husband and I recently moved to another state. As is the case with so many "moves", we discovered some damage when our belongings were unpacked, among it, the desk lamp for our office desk.

I found the same lamp on LampsPlus (where I found the original lamp) and ordered it just days ago. It's been delivered and is perfect. Of course. I've purchased several items from LampsPlus and they seem to get it right every time!

Reason I chose this business:

Reliability, product selection

Reason I chose this product:

Wanted something similar to previous product.

Quality
Thumbnail of user johnb6981
John B. – LampsPlus Rep

Hi - thank you for sharing your story. We hope that you enjoy your new (same as your old) desk lamp!

Thumbnail of user thomasb1084
2 reviews
0 helpful votes
October 24th, 2021
Verified purchase

Exceptional experience: our beautiful lamps and chairs were shipped the same day (Sunday, no less) we ordered them and received in perfect shape within five days. Will definitely order from LampsPlus again.

Reason I chose this business:

Stylish products at a reasonable price.

Reason I chose this product:

Stylish and contemporary products

Quality
Thumbnail of user suzannem673
2 reviews
0 helpful votes
October 11th, 2021
Verified purchase

Very easy shopping, I have been working on my cart for weeks and finally settled on products

Reason I chose this business:

Designer suggested it

Quality
Thumbnail of user karenp1176
3 reviews
0 helpful votes
October 19th, 2021
Verified purchase

I saw this lamp elsewhere for much more money. Thanks for having it at a reasonable price.

Reason I chose this business:

Best pricing

Quality
Thumbnail of user barbaraa1133
1 review
0 helpful votes
October 25th, 2021
Verified purchase

Happy except fan still not available. Accessories sent but no fan. Hoping fan will be here soon, then I can rate this site better.

Reason I chose this business:

I liked looks of fan I chose.

Quality
Thumbnail of user johnb6981
John B. – LampsPlus Rep

Hi - we do apologize about the delay in shipping your ceiling fan. If you have any concerns please reach out to our customer service team and they can give you the latest updates or assist you. Thank you for the comments.

Thumbnail of user denac55
1 review
0 helpful votes
October 23rd, 2021
Verified purchase

Lamps plus always has high quality products. As far as service goes, they are like a well oiled machine. Love shopping with them.

Quality
Thumbnail of user noneo42
1 review
6 helpful votes
May 14th, 2020

BECAUSE YOUR WEBSITE STATES ERROR AT CHECK OUT. I ATTEMPTED TO COMPLETE MY PURCHASE 5 TIMES. WHEN NOTHING WORKED I CALLED AND THEN RECEIVED A CASE NUMBER BY EMAIL.
I THEN CONTACTED MY FRAUD DEPARTMENT AND LEARNED THAT 7 CHARGES OF 350. WERE TRYING TO CLEAR MY ACCOUNT! THANK GOD I HAVE AN EXCELLENT TEAM OF BANK OFFICERS TO STOP SCAM COMPANIES LIKE YOU!
YOUR COMPANY SUCKS!
FURTHERMORE, UNFORTUNATELY FOR YOU, I AM AN EXECUTIVE WITH A HUGE CONTACT BASE WHICH NOW ALL ARE AWARE TO RUN FROM YOUR COMPANY AND NEVER LOOK BACK!
HAVE FUN IN BANKRUPTCY!

Thumbnail of user lyndat93
1 review
0 helpful votes
September 23rd, 2021
Verified purchase

I had purchased a lamp on line that was not the right fit once I got it. With 1 phone call, I was able to choose to return it to my local store or return free via UPS. The Customer Service Rep was pleasant and helpful, and the entire call was less than 5 minutes. I returned the item to my local store, who was helpful in crediting my card - they also helped me find something to replace my original purchase and was an even better choice!

CS was super helpful in getting an online purchase returned and credit to my card. Very friendly rep who resolved my issue in less that 5 minutes on phone!

Reason I chose this business:

Always have a great selection of products, usually better priced then local "hardware" or "furniture" stores, and the staff are friendly, helpful and never pushy!

Service
Quality
Thumbnail of user johnb6981
John B. – LampsPlus Rep

Hi - we are glad that you found the return process fast and easy. Thank you for your new order and we hope you enjoy your new lighting choice!

Thumbnail of user mikig6
1 review
0 helpful votes
September 14th, 2021
Verified purchase

Good. Order easy. Email confirmation. The only thing I would like is immediate confirmation of delivery to prevent the lamp sitting on my porch exposed to thieves

Reason I chose this business:

Ease in shopping

Reason I chose this product:

Personal taste

Quality
Thumbnail of user johnb6981
John B. – LampsPlus Rep

Hi - if you mean that the lamp slips on the surface of your table, it may be that if you have a highly polished table surface you might need to place a small pad under the lamp. If you need additional help or troubleshooting please contact our customer service team and they will be able to help you out.

Thumbnail of user nikkis273
1 review
0 helpful votes
October 22nd, 2021
Verified purchase

Very easy to shop on the website! So many choices - really enjoy the large amount of items!

Reason I chose this business:

I have shopped many times on this website and always find what I need.

Reason I chose this product:

Just what I was looking for!

Quality
Thumbnail of user johnb6981
John B. – LampsPlus Rep

Glad to see you had a great experience on our site, thank you for the comments!

Thumbnail of user terrir237
1 review
0 helpful votes
September 23rd, 2021
Verified purchase

I found my sconce in the open box section and was able to order the last one!

Reason I chose this business:

Great selection!

Quality
Thumbnail of user marjoriem217
2 reviews
0 helpful votes
August 30th, 2021
Verified purchase

I have ordered much of my lighting from Lighting Plus. They have a good selection of modern chandeliers and floor lamps. My friend loved my Possini Mid Century Modern Floor Lamp so I got her one for her new house. She was so excited and placed it in a visual are for everyone to enjoy. Shipping was fast and product nicely packaged. I saw some reviews about receiving a damaged shade, but hers was perfect.

Reason I chose this business:

I never buy full price and waited for it to go on sale. I saved $60.00.

Reason I chose this product:

Love the modern look. The stainless tulip shaped base is really beautiful.

Quality
Thumbnail of user johnb6981
John B. – LampsPlus Rep

What a nice friend you are! Thank you for the review and feedback, we appreciate it.

Thumbnail of user marthar735
1 review
0 helpful votes
October 16th, 2021
Verified purchase

I order items delivered to the store, and it is a great way for me to shop

Reason I chose this product:

Remodeling house

Quality
Thumbnail of user jennifern956
1 review
0 helpful votes
September 8th, 2021
Verified purchase
• Updated review

Overall easy, great options. Customer Service is also great very helpful, product knowledge and professional.

I have not received the light bulb, I called as was told it will arrive tomorrow.

Reason I chose this business:

For my office, I love the style.

Reason I chose this product:

I love the look

Service
Quality
Overall easy..
September 1st, 2021
Verified site experience
• Previous review

Overall easy..

Reason I chose this business:

For my office, I love the style.

Thumbnail of user charlottek138
1 review
0 helpful votes
August 30th, 2021
Verified purchase

I ordered the large Tahoe slate lamp and it came within a week. It was packaged well and looks fabulous in my den! They recommend an LED bulb to go with it and I ordered that too. I will definitely order from them again when I need a new lamp.

Reason I chose this business:

I have ordered from them before, many years ago and had a good experience

Reason I chose this product:

The lamp I chose was beautiful and very different from any others I have seen. It is perfect in my den and, best of all, my husband loves it!

Quality
Thumbnail of user davidf2770
1 review
0 helpful votes
August 31st, 2021
Verified purchase

Enjoy being able to view a wide selection of ceiling fans before selecting the perfect one. Great prices is also a plus

Very good. The first fan I ordered I realized was going to be too big for my living room. 65" in diameter. Cancelled order with no issues

Reason I chose this business:

Large selection of items

Reason I chose this product:

Good reviews

Service
Quality
Thumbnail of user williamg1817
1 review
0 helpful votes
October 23rd, 2021
Verified purchase

Order arrived quite quickly. One table was in excellent condition but the other one had been damaged in transit. One corner of the table top had been smashed and broken. I telephoned customer service and spoke with a very helpful lady who agreed to send me a replacement top forthwith. My communication with customer service was quite pleasant and helpful.

Completely satisfied. So much so that I sent an email commending her cheerful attitude and helpfulness.

Reason I chose this business:

Saw a popup ad while on the internet of a chair side lamp/table combined which was exactly what I needed.

Reason I chose this product:

The combination of lamp and table was exactly what was needed in my family room.

Service
Quality
Thumbnail of user johnb6981
John B. – LampsPlus Rep

Hi - sorry for the one lamp arriving with some damage. We do pack our designs carefully for shipping, but damage does sometimes occur. We hope you enjoy your new lamps, and thanks so much for the feedback.

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From the business

Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.

Business History

Established in 1976 and headquartered in Los Angeles, Lamps Plus operates a successful e-commerce business, mobile site, and over three dozen retail stores across the western United States. With a large team of American Lighting Association trained experts and a state-of-the-art warehouse in Southern California, Lamps Plus is the industry leader for lighting and furnishings.

Company Representative

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Ratings A.
Typically responds within 2 days

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4.6
681 reviews
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