MDLIVE

The doctor didn't listen. Less than two minutes and told me I need to see a doctor in person for a sinus infection or a migraine headache. The MD Live doctor didn't ask any questions to even try to find out the problem. Why is my employer using this service as a perk? Really? Why have an online service that can't treat these common ailments? Waste of time and money.

Dr was great, last rep I spoke to in customer service was great but it is difficult to navigate their site and the intake person had wrong birthday on my chart. Long wait time on hold. I prefer teledoc

MDlive is GARBAGE! Assigned an incompetent doc, as noted in EVERY review! Called customer service. The gal would not give her name, rude, NOT helpful! I will NEVER EVER use the joke of a service! Waste of time and money!

MDlive is a complete scam. The doctors are trying to get fast money without even helping the patient, I hope people think twice before purchasing even one session. I tried a couple of online Doctor apps because I was so sick to even take myself to the dr. I ask the dr. on MDlive to video chat with me so he could see how physically sick I was at the time. He refused to even video chat with me. He refused to prescribe me anything. I made several reports about the situation and every time MDlive stated they did nothing wrong.

Spoke with three different doctors and a nurses in two days. They took all of five minutes to talk at me and did not listen to my concerns. The last one, Philip Bronowitz, MD, dismissed my concerns about a treatment, insulted my intelligence, and spoke with an arrogance that was truly astounding. After two days and numerous phone calls, I still don't have a resolution and I have wasted several hours of my weekend. I wish I could give it 0 stars. Steer clear!

My first meeting on MDLive was great. The second one the phone call didnt even go through and I was charged a $50 fee because the call didnt ring through on my end. I tried to asked them if they could fix it or try to push me through to my doctor so I could get a medication refill then suggest I spend another $100 to talk to two other doctors... WASTE OF TIME

MD Live charged me for a tele-visit in December 2022, without my consent. I have been in contact with them requesting a full refund since the charge was withdrawn from my account for going on two months now. It is (as of today) February 2023 and I still have yet to receive my rightful refund. I also have documentation stating the withdrawal of funds from my account without my consent was in fact a mistake on their behalf, but still have yet to receive my refund. When I call, I get the run around and although my request has been "expedited" I still have yet to receive any real action or resolution. Be very weary of this source of care b/c they have no hesitation taking your money but every excuse to return it.

In my opinion these people seem to do nothing but complete a checklist, and only seem to want to prescribe whatever they're pushing at the time. I've had to do two separate visits with two different people because I'm still sick another week later. Both ignored me when I told them what is known to work for MY upper respiratory infections and would only prescribe what they suggested. This has resulted in an extra week of being sick and not being able to work. They talk as fast as they can and when I told them I couldn't follow what they were saying they didn't acknowledge that, nor did they seem concerned enough to take the time to let me understand their words. It is sad that they are getting away with this kind of behavior.

My son, who is at college with no car to get to an urgent care used MDLIVE to try to get help. His girlfriend, who he was with all weekend, tested positive for the flu. He then developed a fever. He called to try to get tamiflu prescribed and the woman said tamiflu doesn't work with kids his age (he's 19) and the only prescribe it to the elderly, which is a complete lie. He is now sicker than a dog and missing his classes and work for many days in a row. They literally did nothing for him.

Was receiving therapy and felt like it was really making a difference but on 3rd visit therapist needs to hang up and call back, that was ok. But something happened to phone (theirs) and then next thing I know, she canceled and blamed me. I tried to call them but was told too late and I would need to schedule another appointment for another time. I needed her today, if she can't take responsibility for something that happened and her fault and not be there when I need them, well you can kiss my.

Decisions are made without involving a provider. The clerks practice medicine without a license. They will lie to you that someone will call and they never do.

MD was unable to help. Charged me for nothing. Ask for a refund was informed it would take 3 month. Really. Do not use them

In my opinion this is a joke. Got told couldn't help me and I needed to go to the emergency room. The whole time there was a dog barking in the back ground and I couldn't understand half the things she was saying. I paid 50 dollars for nothing. So no service 50 dollars and a er visit. What a waste.

I have a billing issue that has been going on for over a month. My insurance covers MDLIVE at 100%, but when I logged onto the website it still showed $44. I spoke to both Blue cross and MDLIVE for 2 weeks and many hours, delaying my care in the process. Nobody could fix it or knew what to do.

Finally I was told by MDLIVE (Janette on 10/27) to just go through with it and I should get my refund once my insurance pays. (Also Sierra on 11/4 said the same thing later). I did the visit on 10/27/2022.

The insurance has paid yet I have not gotten my money back. I talked to Macey today who put in a refund request but said it could take up to 45 days. It seems like MDLIVE is doing everything possible to keep my money as long as possible.

It shouldn't take this long, I shouldnt have been charged to begin with.

Meanwhile the price still hasn't been fixed and shows $44 if I go to do another visit.

Please refund me. I have wasted so much time on the phone trying to get this resolved. It should be simple.

I have ongoing ear infection issues and it's nearly impossible to request time off work to get to the doctor. I'm so happy I found this and they also happen to take my insurance so the copay isn't bad at all. So much better than having to go into an office for help.

Was completely MISDIAGNOSED! I have a history of upper-respiratory infections. Provided history and explained I needed antibiotics. You would think that I was asking for HEROIN! First doctor refused antibiotics, and 3 days later the second doctor would not treat on phone - referred me to an in-person physician for an x-ray...TOTAL SCAM, MDLIVE was paid by insurance and I am fighting for MDLIVE to reimburse insurance for MISDIAGNOSIS!

I served 5 years with the platform and ultimately was treated very poorly by one of the medical directors. MDLive is pretty awful to providers overall.

SCAM! MDLive is a scam! I waited for 8 hours on 12/30/21 for a call that was supposed to be within 3 hours. Never came. When I called them, they apologized and scheduled a call for 8:30 AM on 12/31/21. Never came. When I called them on 12/31/21 saying I never received the scheduled call, they said all they could do was put me back in the call rotation. Obviously, they were never going to call. They took my money up front, but never provided a service. Beware of this scam!

Wouldn't prescribe my daughter with antibiotics that has strep throat. Says she doesn't have strep but I'm the mama and I know what my daughter has. Refused antibiotics and hung up the phone on me. Been using them for years and will never use them again! There all horrible!

Had an appointment and told the doc online that I had had the worst sore throat that I've ever had and couldn't swallow at all.

The doctor asked me a series of questions, and then told me what I had was "definitely viral", and the only thing he could do is prescribe something for my cough and advise me to gargle with salt water, and I would be fine in a few days.

3 days later I ended up in the er, with peritonsillar abscesses in my throat due to the strep advancing... So unfortunately it was definitely bacterial.

There was no follow-up from MD live, and when I did talk to someone about my terrible experience with the misdiagnosis all they could say was I'm sorry you had a bad time, please make sure you take care of your copay because it's still outstanding.

I had a scheduled video call with Dr. Laura Wade at 11am. By the time I had logged in to join the meeting she had cancelled it at 11:02 am! I guess as a doctor she really care at all about her patients.

I called customer service and was informed that she is not supposed to do that until 10 minutes have passed.

My call would have taken 10 minutes of her time tops, a simple request for a prescription refill. 1-star to the app for not disallowing doctor's to cancel within 10 minutes. 1-star to the doctor for obvious reasons… what a waste of my time… will never use this service again.

Horrible system. Never do it again. Customer service so horrible.
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I had an ear infection and called to hopefully get an antibiotic to tide me over until I could find a specialist. I paid $63 to be told I can't be given a prescription without seeing the ear. Why allow a call in then. My conversation lasted 3 minutes