Nordstroom

I purchased 4 items for the holidays ( never recieved the items) after speaking to 6 customer service related employees they said to call the police because they verified it was dropped off from a carrier. I was treated like a number ( they are programmed very well to handle objections or concerns) at this point I'm out of $900 on 4 small items and I want the people to know don't order online from them it's not worth what I have been through these last days before holidays. I'm telling whoever orders from them it's a dice roll if you receive the item you want. ( no details where they left package but they said they contacted carrier and gps said it was delivered to my address) that's all I was told from the delivery research team. No pictures of delivery no signature. They just drop off the package assuming you will get what you ordered. If it's jewelry they request a signature I was told. I'm very un happy with situation and the way it was handled. ( this message means nothing them) they move right on to next situation because they don't put themselves in the customers shoes. They told me to call police and after a brief conversation with police that can't do nothing for me ( its only for awareness to see if it is happening in current residential areas) for more police monitoring. I'm just sharing with whoever reads this it's completely not fair!

I purchased a pair of AG pants. The tailors left the butt area lose, unwearable. These people are suppose to make sure it fits well on you before you purchase it. $200 bucks down the drain. For guys go to Men's warehouse or Kohls, I've gotten better results.

Nordstrom is using a unreliable 1 star delivery service - T Force - that never delivered my package. They marked it as delivered at a locker at exactly 8:36 PM, but never delivered it. My building has cameras that were able to show no delivery service entered the locker room around that time. And they marked as delivered. An outrageous lie. Lost about 2 hours between chats, calls and my building office trying to figure out where the package was. Nowhere. Still in T force truck for all I know. Nordstrom should not work with such an unreliable service. It is a shame.

I ordered items online and received an incomplete
Filed complaints and treated trash, disgusting and disrespectful like I made up the issue. I had been their client for more years. Guys you will never know until it happens to you, I am a business owner with principles please pay attention to this business they are not fair.

Lack of communication and unable to fulfill order. Expected more from Nordstrom! Totally unacceptable.

Their website is easy to navigate and use. They offer free shipping and returns on practically everything, and most beauty purchases also come with free gifts. I've never received a damaged or broken item in shipping, Nordstrom packages their items really well (and they tend to include coupons which is always a bonus). Best of all, Nordstrom's website is fantastic with price-marching other retailers. So if you find the item cheaper at Sephora or MACY'S, you can skip the hassle of paying for shipping and simply get it at Nordstrom. Win-win!

At 1st I had some issues receiving a cologne purchased from Nordstrom.com which was intended as a birthday gift for my friend, and I was unsuccessful in getting the situation resolved using the normal route of emailing Nordstrom's customer service. Once the right contact noticed my situation and got in touch with me from Nordstrom corporate, Nordstrom worked with me very well to resolve my issue fully. I am grateful for their kindness and the length they went to help me-- they really went above and beyond in the end!

Ie: Store 223 Cosmetics Department:

Let me tell you first by saying what a joy and treat it is to walk into a beautifully designed Cosmetic Department. So many choice's beautifully displayed especially the Charlotte Tilsberry.

But, it's the curious warm and inviting staff that keeps me coming back for more.

Both Managers Kelly and Louis are spectacular especially Louis who went up and beyond to help me after my cosmetics either were old or had developed a bad smell which caused me to repurchase three quarters of my make-up and creams. I have him on speed dial for when ever I have a question. His pleasant nature, sweet charm and his willingness to go beyond to help a client is extraordinary. Although I only met Kelly briefly she too has that same ability and you can see the staff is happy and pleased to work for them as well as this Nordstroms location.

Lou's is just as lovely it's like greeting an old friend you need more like her. Alice Tracey the Buiness Mgr. For Anastasia Esthetician. She turned my Leonid Brezhnev eyebrows into works of art. I'm so pleased with my last two trips. I'm thinking about applying for a seasonal position.

I'm just about to turn 59 and like to take care of my skin.Always looking for that new lipstick to add to the collection or just to buy an old favorite it helps when the staff and friendly which just makes your day even if it's just a pretty new lipstick or blush. Maybe some new colored mascara from my favorite Lancôme's Hypnose 8. Oh by the way now comes in blue and brown. You can always treat yourself with a new mini size Idole' mascara@ 16.00 give it a try under your current. I work overnight at a gas station and I know one would think it's laid back but I like to be Beautiful on the outside as well as I'm in the inside. I hope the following was helpful, hopefully I'll see you soon shopping at this Nordstroms remember store 223 in Westfield Old Orchard Mall. On the corner of Golf and Skokie blvd. Skokie IL *******.

Excellent work everyone. See you soon!

I got a Tory Burch bag from Nordstrom. I used it only for four months and it got all ripped in rain. It got all discolored the $600 bag looks like fake. I have people commenting on my bag saying that I got fake bag they should not be selling stuff to people And ripping them off. It's not fair because some people they save their money to buy a good bag and this is what they get. It's a shame. I tried contacting Tory Burch. I tried exchanging in Nordstrom and at the end I'm disappointed and writing the review it pinches me because I saved all that money for so long and now I can't even use my bag.

Nordstrom dropped the ball with my recent order. Despite promises of fast delivery, my package took weeks to arrive, and when it did, the contents were damaged beyond repair. Customer service was unresponsive and unapologetic, leaving me feeling frustrated and ignored. Nordstrom needs to step up its delivery game if it wants to retain loyal customers.

Bought a Le Creuset at black friday sale, they cancelled my order several days later, saying they ran out of the item. Of course, the item is still available, at twice the price today.
Shady practice. Wouldn't do right by me even when I communicated with their customer service.
Taking my business elsewhere.

Nordstrom has been going downhill for several years now, but Christmas time was a joke. Nordstrom Alderwood had NO holiday wear, no salespeople to be seen, (except in shoes, and I waited 10 minutes and had to flag someone down!) and instead of the classy pianist they usually have at the holidays, they had a woman with stringy (dirty?) long hair with filthy running shoes "DJing". I was so disappointed. Nordstrom used to be so classy, but their new "hip" style is losing them money! I grew up on Nordy's shoes, but they don't even fit them any more! I used to love to go a couple times a week, it was my only reason to go to the mall, but when the salespeople don't even dress in nice clothes, it says plenty. I'm sad to say goodbye.

I used to be a Nordstrom loyal customer but definitely Not Anymore. 4 months ago I returned 3 gowns and even though the tracking number proves they have received it they refuse to pay for my refund and saying "they can't validate the contents of the package that was delivered" which is such an absurd excuse. If you want to continue shopping from them you should know there is no guarantee they give your money back after your returns. They don't deserve a single star

Nordstrom's shipping "LSO" repeatedly screws up. Left my package by the curb this time instead of covered porch. Fortunately got home early enough to get it off grass before rain started. Nordstrom Customer service has tanked, and complaints get no results. After 25+ yrs shopping there, I'm about done.

Miss Dione C. At store #751, was very professional. She was quite patient and worked with me to find the perfect fragrance for me. She was also pleasant with my nieces who accompanied me to the store.

Good evening,

I hope somebody cares enough to respond to this email.

I want to make a complaint on you Murray, UT location. Here is why…

My son and daughter went to the Murray, UT location. I gave them my Nordstrom credit card. They were to use it for an outfit for prom. However, unbeknownst to me, my card had expired. I had never received a new card. Nor did I know my current card had expired. So, when my kids called me to tell me this, I was told not to worry about it because I will get a text asking me to authorize the usage. I did. Still nothing.

Then, your reps from the 800 number called. I explained the problem. After about 10 minutes on the phone the rep said they can now use the card. They tried it again. Still nothing. I called the 800 number again. They wanted me to know that the card has been authorized for use and the employees at the store should know its OK. But that was not the case. I was then asked to send a picture of my ID. So I did. Apparently, that did nothing because my kids were still told "no".

I call the 800 number a 3rd time. Same routine, except this time the 800 employee calls the Murray store. 3 times. Nothing happens because nobody picks up the phone. So, the 800 employee says that the employees at the store should know to call them to clarify the problem. However, evidently, they don't know to do this. They don't pick up phone calls nor make them at the Murray store.

Then, after they were going to leave, they were told that "to tell your dad he should learn to keep his cards updated". I do not know who said that. I was not there. But it was either the store manager, Stephany Pierce, (I was told the store manager came to "assist" with the problem) or the young lady working the register. I do not know the young lady's name.

Sadly, I have been going to Nordstroms for over 35 years. Why is that sad? Because I will not be returning. Customer service at the stores have fallen off the map. Now, my kids are told to relay an insult to me after they give no assistance to my kids. So, basically, my kids get no help. Told to relay an insult to me. Somebody that they have never met nor spoken to. Then, basically, told to leave because nothing will happen.

Unfortunately, my daughter ended up paying for the dress with her own money. However, I will make sure the dress is returned. I will buy her a dress from a company that does not insult her and treat her like garbage.

I am sending this to you, because if I send it to the store manager, she will do nothing. Just like she did today. Hopefully, you care enough to make an improvement. I will follow up every day until this matter is resolved. If emails don't work, I will turn to social media. I will not let this matter rest. After the 10s of 1000s of dollars I have spent at your store in my lifetime, to be treated like this should make you feel ashamed. If this was the first time being given poor customer service at a Nordstrom, I would have never mentioned it. But sadly, it is not. I am fed up with it. So, now you have an upset customer who will pursue this as far as I must.

I brought my 94 year old Mother to buy comfortable shoes. Our sales man would have rather shot himself than help us. He kept looking away from us and then when he did look at us, he seemed so annoyed.She ended up buying 2 different kinds of shoes, quite expensive.This was not the result of his sales techniques. He was arrogant, sloppy and very unprofessional.

I got a gift that I needed to return. They ended up notifying the gift giver which I was annoyed by. Also I had to wait 2 weeks for them to process the return. Once I finally got a gift card in exchange I purchased an item and ended up receiving the wrong size than ordered. When I called I expected them to just issue a refund since it was $20 and their mistake, but no I have to print a shipping label, pack the item, and bring to UPS and wait another 2 weeks to process the return…

Snagged a beautiful Tory Burch Ella Tote Bag from Nordstrom's online store. It's spacious, stylish, and the material is durable. The website had clear images from multiple angles, which helped in my decision. Delivery was swift, and it came with a lovely note, which is so sweet!

Got a package damaged. It was not on the shipping company but, the actual product package was messed up. The customer service here is the absolute worst. It's like talking to a wall. Uneedless to say I wasn't compensated in any way. And I had to show up to a birthday party with a damaged product. Embarrassing af. Nordstrom has a rep for expensive products but, not only are they pricey they are also $#*!. Never ever again and I'll make sure my friends and family don't go through this.

Nordstrom has changed their price match policy. Unfortunately they wouldn't even honor the price of the manufacturer website-even though policy stated they would. After several attempts to get an adjustment & a lot of wasted time, I was informed they were not going to honor it. So beware especially if you're a Lilly Pulitzer shopper. It's rare I leave a bad review, but my experience was horrible.

Bought a Nike Tech coat and was to big. Called to return for a smaller size and they don't do exchanges. So the coat now is 40.00 more. What a rip off.

Bought a pair of pants and on the screen by the register it said free hemming when you buy pants. I go and get them measured and I am charged $24. I ask why and was told hemming isn't free for clothes that are on sale. YHGTBFKM? NO other place that I am aware of does this. Normstram used to be the best customer service and now this? I will never shop at Nordstram again.