Nordstrom Rack

I received a lot of inaccurate information ("Package was delivered last Thursday," for example) and was told I would have to pay for items I never received. Fortunately, the items did arrive five days after. Very unprofessional and irresponsible. Also asked me to report to the police if I missed the package. I will not shop with them anymore.

I bought a face product & it's a sample size. Very disappointing. I'll be very cautious buying from Nordstrom rack if I even shop with them again.

Horrible quality, zero! One time use… anything I bought was one time used and trash! I won't do shipping there anymore!
Low quality…

If you change your mind on an order you only have one hour to get a refund, according to the customer service person. No where online or on my email receipt does it state that. It states that there is short time to cancel. I tried to cancel after 5 business hours and they wouldn't budge.

I found out later that some of my order was a special sale that means Not Returnable. I phoned up and their website said to go to the store. I just spent time waiting on line at the store only to be refused again.

They have lost a customer—but I guess they don't care.

Apparently even a "manager" cannot return an item with tags on, in the original shopping bag, and with a receipt, if it's dated anything over 60 days. Might have gotten further if I "lost" my receipt. Doesn't make any sense. I worked retail in Seattle for many years when Nordstrom was known for their customer service; in particular, accepting return on a set of tires! This got them decades of positive and free publicity. Guess those days are gone, but in a world with fewer free-standing retailers you would think customer service would be more important. Oh well… time to shop elsewhere…

I will never order online again. Four items missing out of eleven. Items are no longer in stock to replace, so I'm out some great deals I found because either an employee stole the items or was incompetent and couldn't do their job. Customer service said 'I MAY' get a refund for the missing items; I'll know in three days and was unable to offer any other compensation.

Do yourself a huge favor and don't order anything from this site. It has. Nothing to do with the REAL Nordstrom. They'll take your money but never ship anything. Good luck trying to get customer service or anything. It's practically non existent. How this site is allowed to post and conduct business by these social media sites is beyond me.

Ordered gifts for baby. Explicitly requested items be mailed directly to giftee. Spent 30 minutes on phone gave both billing address and mailing address for the recipient. Did this because I was going on extended vacation which they CSR and myself discussed. Indicated what I wanted on gift card. Of course I got an email and to my dismay the order was shipped to me. Called customer service and was not items were in transit. This all occurred within a 24 hour period. Saks will be the future online site for me

Please don't buy online! There are holes all over my blouse. The product description does not indicate that it is damaged. They refuse to return the money. The customer service stopped responding. No more online shopping! Bad quality, bad service.

Last Christmas 2022, I placed an order for a gift and they cancelled it 8 days later- so I was out a gift 3 days before the gift exchange. I should have learned! This year, 2023, I ordered Men's Ugg boots for my son on 12/9/23, and on 12/14/23 I received women's waterproof walking boots instead. I am DONE with this company. Their online customer chat showed no care and typos.

These are really the worst shoes I've ever had, I just wore them once and can throw them away. Therefore, I warn you not to buy there, the quality does not justify the price.

Michelle Salatorie was the most rudest employee of Nordstrom Rack in years she is very fake and has showed nothing but favoritism in the work place she is rude and I will never shop here again! She is lacking leadership and should be written up with her nasty attitude

Delivery person took a pick of delivered package but it wasn't there when i opened the door. ( i was home all day) shipping company had over 2k review and they all 1 star. Poor! Why would Nordstrom use such a horrible company to deliver their goods. Some reviews was similar to my situation. Delivery guy took a pick, garbed package and left without realizing that there were multiple cameras.
Will never hop here again. Dont want keep loosing my money again

I ordered some boots on here, I placed my order on April 16, it's may 12, still no tracking number email, no nothing, but my card was ran thru, I'm moving in less than month, where is my stuff, don't know what to do..

I ordered the wrong size ( based on the reviews) of booties and they were final sale so they will not exchange or return so I can get my size. Bastards considering they were $28 and how much I shop At Nordstrom rack. They lost me as a customer. $#*!s!

Unorganized store at Millenia and unhelpful rude cashiers with terrible selections. Will not be back.

They lie send fake replica jewelry I emailed to return it's from China they say it's too far to return and I pd 65 they want to send me 5 dollars back and keep it! It's not even worth 5 dollars what the heck someone needs to investigate these people will keep emailing me saying sorry I want my refund and they won't send me shipping label or take it back

Every time I order something it is late! I never get my product on time, even when I pay for express shipping.

Waited a day after my purchase and then charged me more than I authorized. So I haven't even received my stuff yet and Nordstrom Rack is already firmly on my black list. Do yourself a favor and shop elsewhere.

I purchased some items from nordstrom rack and asked for a gift receipt but only got a regular receipt so when i asked for the gift receipt the girl working the register said it already went through and didn't even try to fix it and rolled her eyes at me when i asked her to try again or call for a manager

I ordered shoes from Nordstrom Rack a few months ago. After a few weeks of getting notices that my order was still being processed, the third week I received notice that my order could not be filled what does that mean? Two weeks ago, I ordered two tops. I am getting same messages. What gives? I wind up with cc credit. I don't like this business practice.

Update from last review. My order appeared at my door 2 days later. I don't mind the delay but the notification I received that my package was delivered came 2 days in advance. Was afraid my order was stolen.
The package and products arrived well packed and in perfect conditions. I am so happy his situation was cleared. Next time, i will consider shipping to your closer store.