• Nordstrom Rack

Nordstrom Rack

Is this your business?

Overview

Nordstrom Rack has a rating of 1.87 stars from 727 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nordstrom Rack most frequently mention customer service, credit card, and business days problems. Nordstrom Rack ranks 105th among Department Store sites.

  • Service
    148
  • Value
    128
  • Shipping
    131
  • Returns
    118
  • Quality
    118
Positive reviews (last 12 months): 16.7%
Positive
9
Neutral
0
Negative
45
102
See all photos

What reviewers want you to know

Positive highlights

  • I always appreciate the friendly, individualized service I receive at Nordstrom Rack, Rockaway Mall.
  • She was quick and afficiant but most importantly she had excellent customer service!

Critical highlights

  • Can't use gift card unless you put in cc info, had to call customer service delete account 2x.
  • Ive had fraud through this credit card multiple times for 1000s of dollars.
How would you rate Nordstrom Rack?
Top Positive Review

“My order showed up”

Millie B.
2/24/24

Update from last review. My order appeared at my door 2 days later. I don't mind the delay but the notification I received that my package was delivered came 2 days in advance. Was afraid my order was stolen. The package and products arrived well packed and in perfect conditions. I am so happy his situation was cleared. Next time, i will consider shipping to your closer store.

Top Critical Review

“Ripped off!”

Catherine M.
3/22/24

Order: 1 pr sandals that didn't fit (84.22) Returned within hours. Charged almost $10 for emailed shipping label for return and another 10 for shipping. Total refund 64.12! NO EXCHANGE POLICIES/ $20 to try on a pair of sandals. Worst company I ever purchased from. NEVER AGAIN

Reviews (727)

Rating

Timeframe

Other

Reviews that mention popular keywords

gift card (16) credit card (28) nordstrom rack (222) customer service (206)
Thumbnail of user catherinem1945
1 review
0 helpful votes
March 22nd, 2024

Order: 1 pr sandals that didn't fit (84.22) Returned within hours. Charged almost $10 for emailed shipping label for return and another 10 for shipping. Total refund 64.12! NO EXCHANGE POLICIES/ $20 to try on a pair of sandals. Worst company I ever purchased from. NEVER AGAIN

Tip for consumers:
More info on your site. Honesty on return charges. Seems you make money charging for emailing return slip to be printed by me and no info on charging shipping for delivery and return shipping. Worst buying experience I have ever had.

Products used:
None

Value
Shipping
Returns
Quality
Thumbnail of user kanyanee1980
2 reviews
1 helpful vote
December 14th, 2023

I received a lot of inaccurate information ("Package was delivered last Thursday," for example) and was told I would have to pay for items I never received. Fortunately, the items did arrive five days after. Very unprofessional and irresponsible. Also asked me to report to the police if I missed the package. I will not shop with them anymore.

Tip for consumers:
Be careful to order by mail. They don’t care if the package is missing. Go report the police yourself.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessb363
2 reviews
0 helpful votes
March 20th, 2024

I bought a face product & it's a sample size. Very disappointing. I'll be very cautious buying from Nordstrom rack if I even shop with them again.

Tip for consumers:
Use caution

Products used:
Estée Lauder night serum

Value
Shipping
Quality
Thumbnail of user a.green.world.sh
1 review
0 helpful votes
March 2nd, 2024

Horrible quality, zero! One time use… anything I bought was one time used and trash! I won't do shipping there anymore!
Low quality…

Tip for consumers:
Low quality! Zero quality and horrible

Products used:
Shoes, T-Shirts

Service
Value
Returns
Quality
Thumbnail of user karend2908
1 review
1 helpful vote
February 29th, 2024

If you change your mind on an order you only have one hour to get a refund, according to the customer service person. No where online or on my email receipt does it state that. It states that there is short time to cancel. I tried to cancel after 5 business hours and they wouldn't budge.

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user aprill577
1 review
0 helpful votes
April 18th, 2024

I found out later that some of my order was a special sale that means Not Returnable. I phoned up and their website said to go to the store. I just spent time waiting on line at the store only to be refused again.

They have lost a customer—but I guess they don't care.

Thumbnail of user christinaw994
1 review
0 helpful votes
November 12th, 2023

Apparently even a "manager" cannot return an item with tags on, in the original shopping bag, and with a receipt, if it's dated anything over 60 days. Might have gotten further if I "lost" my receipt. Doesn't make any sense. I worked retail in Seattle for many years when Nordstrom was known for their customer service; in particular, accepting return on a set of tires! This got them decades of positive and free publicity. Guess those days are gone, but in a world with fewer free-standing retailers you would think customer service would be more important. Oh well… time to shop elsewhere…

Thumbnail of user smith55434
1 review
0 helpful votes
November 15th, 2023

I will never order online again. Four items missing out of eleven. Items are no longer in stock to replace, so I'm out some great deals I found because either an employee stole the items or was incompetent and couldn't do their job. Customer service said 'I MAY' get a refund for the missing items; I'll know in three days and was unable to offer any other compensation.

Thumbnail of user bobbiedigital2021
1 review
1 helpful vote
December 23rd, 2023

Do yourself a huge favor and don't order anything from this site. It has. Nothing to do with the REAL Nordstrom. They'll take your money but never ship anything. Good luck trying to get customer service or anything. It's practically non existent. How this site is allowed to post and conduct business by these social media sites is beyond me.

Tip for consumers:
Don't do it. You've been warned

Products used:
I used no products because I never received the product. It's basically a scam.

Service
Returns
Thumbnail of user gwendolynj103
1 review
0 helpful votes
November 28th, 2023

Ordered gifts for baby. Explicitly requested items be mailed directly to giftee. Spent 30 minutes on phone gave both billing address and mailing address for the recipient. Did this because I was going on extended vacation which they CSR and myself discussed. Indicated what I wanted on gift card. Of course I got an email and to my dismay the order was shipped to me. Called customer service and was not items were in transit. This all occurred within a 24 hour period. Saks will be the future online site for me

Tip for consumers:
Terrible customer service

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user arinad5
1 review
0 helpful votes
November 3rd, 2023

Please don't buy online! There are holes all over my blouse. The product description does not indicate that it is damaged. They refuse to return the money. The customer service stopped responding. No more online shopping! Bad quality, bad service.

Thumbnail of user lisab5267
1 review
0 helpful votes
December 16th, 2023

Last Christmas 2022, I placed an order for a gift and they cancelled it 8 days later- so I was out a gift 3 days before the gift exchange. I should have learned! This year, 2023, I ordered Men's Ugg boots for my son on 12/9/23, and on 12/14/23 I received women's waterproof walking boots instead. I am DONE with this company. Their online customer chat showed no care and typos.

Products used:
None- wrong product sent

Service
Value
Shipping
Returns
Thumbnail of user Irina140603
1 review
0 helpful votes
December 12th, 2023

These are really the worst shoes I've ever had, I just wore them once and can throw them away. Therefore, I warn you not to buy there, the quality does not justify the price.

Service
Value
Shipping
Returns
Quality
Thumbnail of user drralphr
1 review
0 helpful votes
March 24th, 2024

Michelle Salatorie was the most rudest employee of Nordstrom Rack in years she is very fake and has showed nothing but favoritism in the work place she is rude and I will never shop here again! She is lacking leadership and should be written up with her nasty attitude

Tip for consumers:
Fire her get rid of the bad fake employees and hire people who care about the customer s

Products used:
None her unprofessional attitude made me not buy any merchandise she is not a leader and treats employees not equal she laughs and talks about other employees in a negative manner
Very unprofessional and I can’t believe she has a job
Talks and gossips about several employees!
I will never return she is so disgustingly rude and disrespectful to others

Service
Value
Shipping
Returns
Quality
Thumbnail of user kristinaflrd
2 reviews
8 helpful votes
June 17th, 2023

Delivery person took a pick of delivered package but it wasn't there when i opened the door. ( i was home all day) shipping company had over 2k review and they all 1 star. Poor! Why would Nordstrom use such a horrible company to deliver their goods. Some reviews was similar to my situation. Delivery guy took a pick, garbed package and left without realizing that there were multiple cameras.
Will never hop here again. Dont want keep loosing my money again

Products used:
none. didnt arrive

Service
Value
Shipping
Returns
Quality
Thumbnail of user nestorg15
1 review
5 helpful votes
May 12th, 2020

I ordered some boots on here, I placed my order on April 16, it's may 12, still no tracking number email, no nothing, but my card was ran thru, I'm moving in less than month, where is my stuff, don't know what to do..

Thumbnail of user ashleyr1385
1 review
0 helpful votes
November 24th, 2023

I ordered the wrong size ( based on the reviews) of booties and they were final sale so they will not exchange or return so I can get my size. Bastards considering they were $28 and how much I shop At Nordstrom rack. They lost me as a customer. $#*!s!

Service
Value
Shipping
Returns
Quality
Thumbnail of user micheleo186
1 review
0 helpful votes
February 26th, 2024

Unorganized store at Millenia and unhelpful rude cashiers with terrible selections. Will not be back.

Service
Value
Quality
Thumbnail of user erickad24
2 reviews
2 helpful votes
December 23rd, 2020

They lie send fake replica jewelry I emailed to return it's from China they say it's too far to return and I pd 65 they want to send me 5 dollars back and keep it! It's not even worth 5 dollars what the heck someone needs to investigate these people will keep emailing me saying sorry I want my refund and they won't send me shipping label or take it back

Thumbnail of user hardesty429
1 review
1 helpful vote
December 6th, 2023

Every time I order something it is late! I never get my product on time, even when I pay for express shipping.

Thumbnail of user steerclearu
1 review
0 helpful votes
December 6th, 2023

Waited a day after my purchase and then charged me more than I authorized. So I haven't even received my stuff yet and Nordstrom Rack is already firmly on my black list. Do yourself a favor and shop elsewhere.

Thumbnail of user anonymousd1329
1 review
0 helpful votes
December 14th, 2023

I purchased some items from nordstrom rack and asked for a gift receipt but only got a regular receipt so when i asked for the gift receipt the girl working the register said it already went through and didn't even try to fix it and rolled her eyes at me when i asked her to try again or call for a manager

Tip for consumers:
boycott nordstrom rack

Service
Value
Shipping
Returns
Quality
Thumbnail of user vk63
1 review
0 helpful votes
March 17th, 2021
Verified purchase

I ordered shoes from Nordstrom Rack a few months ago. After a few weeks of getting notices that my order was still being processed, the third week I received notice that my order could not be filled what does that mean? Two weeks ago, I ordered two tops. I am getting same messages. What gives? I wind up with cc credit. I don't like this business practice.

Thumbnail of user millieb76
1 review
0 helpful votes
February 24th, 2024
• Updated review

Update from last review. My order appeared at my door 2 days later. I don't mind the delay but the notification I received that my package was delivered came 2 days in advance. Was afraid my order was stolen.
The package and products arrived well packed and in perfect conditions. I am so happy his situation was cleared. Next time, i will consider shipping to your closer store.

Products used:
Shoes.

Value
Shipping
Quality
Never received order and not issue refund
February 20th, 2024
• Previous review

I placed an order. Activated the text message alert for delivery. I got the notification and right away went to my door. Nothing! Went to the leasing office, nothing. Reported it to the customer service and they said courrier confirmed it was delivered to my address. Well, I opened the door when got the text, checked the surrounding apartments, and went to leasing office and nothing. They said no refund will be issued. So, i paid for something I NEVER received. Well, you lost a loyal customer.

Tip for consumers:
I have purchased online from this store for years. This time the package was NOT delivered to my door. They just didn’t offer a way to resolve the situation but also didn’t believe when I told them I did NOT receive the package. They just made a final decision “no refund will be issued”. Very dissapointed.

Products used:
None. Did not received what ordered.

Service
Value
Thumbnail of user kellyj21
2 reviews
4 helpful votes
June 15th, 2023

After taking quite a bit of time selecting items for a wardrobe refresh and placing the order, Nordstrom rack cancelled my order without explanation. Even if they suspected fraud due to the fact that I added a new ship to address, that order should not have been cancelled. The items had minimal stock and now more than likely those items will become unavailable. The order should have been placed on hold, the inventory allocated and I should have been contacted immediately or within 24-hours. This is not a good business practice. I will shop my wardrobe refresh elsewhere.

Service

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About the business

Where style meets savings. Shop online or in store for brands you love at up to 70% off. Return by mail or to Nordstrom Rack stores. Free shipping on all orders over $100.

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