Office Depot

Office depot falsley accuses black people of stealing if they spend too much money. A bkack person couldnt possibly have money so they call 911. Place sucks

I am a remote worker and I needed a filing cabinet. I ordered a file cabinet to be delivered to my home from Office Depot. After ordering, it did not show up in the website tracking. It also did not arrive on time. I had to chat twice to resolve it. It arrived with major damage. I had to chat to arrange a return. The return pickup never showed up, I had to char to resolve that. The pickup finally showed up and had no paperwork or receipt. I had to chat to resolve that. Every part of it, other than the tech support people, was unprofessional. I do not reccomend them to anyone.

Purchased a bookcase on their website with next day delivery. It did not arrive and there was no tracking information. Contacted customer service twice but was only told there was a delay, they had no idea when it would arrive. After 10 days I asked for a refund. Customer service cancelled it and sent me a refund confirmation via email. Refund was never received. Contacted customer service about 10 days later and they said there was an error, they corrected it and I got a second email confirmation for a refund. Never received it so I contacted customer service again and talked to a "supervisor". She explained she had now corrected the "error" and my refund would be forthcoming. Got a confirmation of that via email. Still, no refund. It's been 40 days. I have paid and received no product. Spent hours trying to get my refund but they show no signs of refunding my money. Buyer beware!

They delivered my order to the wrong address….TWICE. It took hours on the phone (several hang ups on their end) and via text to get the product finally delivered, 7 days after expected. Promised a credit, but it was "over-ridden" several times by an employee they would not identify. Again, hours on the phone & via text to seek resolution & due credit. 10 days after the initial promise of a refund was made, and I've yet to receive it. On a scale of 1-10, a 0.25. Staples from here on out.

I was looking for self adhesive laminating sheets at store located at ******* Jaggery Road, North ille, Mi *******. I asked Theresa who introduced herself as a manger about it. She said it is on the wall. I asked her if she could please show me the exact location. Theresa raised her voice on me, the customer, and said "I told you it is on the wall." I left without spending any money to support the existence of idiots.
I am a doctor and do not appreciate anyone who more likely does not even have a high school diploma to raise her voice on me.

THERESA SHOULD BE FIRED.

Do yourself a favor, spend your money where the employees will respect you.
Thank you.

The ODS online printing is significantly cheaper when it works BUT certainly not worth the 2 hours of trying to get it sent to the local store. This is the 2nd time (and the last time) I've had a nightmare of order not going through. When you call for assistance, there are limited English speakers only and no supervisor or ability to route calls to the US. The in store folks at Office Depot, Hull St, Midlothian VA are fantastic but their hands are tied when trying to work with ODS.

I have now gone in circles with this company. First off I think that it is absolutely ridiculous to have to wait almost 3 weeks for a refund. When I purchase something they want the money right then and there. Once I finally received the refund it had the wrong name on it and the corporation sent me back to the store to get it fixed. The store was confused but sent the work order in and now that it has been a few weeks I went back to the store and they told me to call the main number and they then sent me back, So, please enjoy your free $140 which is nothing to you but hey I guess I helped pay a few lunches.

Stay away from this program it is impossible to cancel it is not worth they give the great sales pitch in the store and tell you easy to cancel... NO it is not so do not sigh up for it in the first place!

I will never use any printing service from this company! I placed an online order for a wedding printable and Office Depot canceled my item for no reason whatsoever. They could never give a straight answer to why the order was canceled. I tried to speak with a customer service representative (30 minute call) to resolve the issue with no success. I asked to speak to the manager, but she was "in a meeting". This company is not reputable.

Jan 12,2024 I met witha store manager at 2 pm. He advised me to order a MicroSoft Surface Pro 9 which he ordered for me. I spefically told him that I need a celluar sim card slot. When I got the computer delivered on Wednesday Jan 17 at 7 pm. I noticed it did not have a celluar sim card slot. Thursday Jan 18, I brought back the computer and met with the same store manager. He gave me *******768 to have Office Depot pick it up as he can not take back my computer and refund my money. I told him that he used a cash register to charge me for this computer. He said that I will get my money back once they picked up my computer. I call that 800 number. They told me that i have to get an approval to return it which takes 48 hours for an approval. I didn't get an approval until Tues Jan 23. They told me that they will pick it up on Wed Jan 24 between 8:30 am to 5:30 pm. I told them that I won't be home as I have several appointment out of town and asked them to pick it up today Jan 26. Again they told me that they will between 8:30 am to 5:30 pm. It is now 3:15 pm and no one has been to my house to pick this computer up. I called back the 800 number and been on hold for 45 minutes. I am affraid that I will never get my money back.

Fail to deliver on online orders placed. Took over a week to figure out they didn't have items in hand at their advertised price. Won't honor posted price…eek.

I needed a simple printing job. So I jumped online and placed an order online to pick up my copies at 7:00 pm. Instead of waiting for the notification email to arrive, saying the order was ready for pick up, I decided to drive to the store that i chose to "save time". However, It is 7:33 pm and here I am waiting for the email. I contacted them through the chat to let them know I was here and to find out about the status of my order. But it was useless. I had to get out of the car and went into the store m, only to find out that there is only one person at the printing desk and there is a queue of 10 people in front of me. They advertise the printing service as "skip the line by ordering online". Well, don't waste your time. The only reason why I gave them two stars is because their printing website was very easy to use.

I bought an almost $500 desk. The unit was not available at my local store so I had to purchase online. It was literally DROPPED off while I was a work - damaged with the end of the box destroyed. I immediately sent pictures and called OD and my CC company trying to get them to pick up or for me to bring back to the store. OD is stating I never contacted them and are pushing now for payment. Do they not realize people keep emails and phone records? Horrible customer support. I will never buy from here again.

I just spent, along with 2 other customers, 57 minutes waiting to be called to make some copies in the office depot in Hunters Creek, Florida. I kept receiving their texts stating there was a minute more to wait. However, when we spoke with the manager, we were told they were not seeing any more walk ins. The manager was very unprofessional and did not want to help us. He was Very rude. They need some communication skills as well as customer service.

Ordered several items and waited over a week for them to just cancel the order. DO NOT SHOP HERE! All items were in stock when ordered!

NEVER received item from 11/20/22 order. Today is 12/15.

I patiently waited until 12/9 to contact Customer "service". Nothing was done.

Reconnected 12/12 & was told would have resolution in 48 hours. That time frame has passed and all I've gotten is email saying "pending".

They won't allow picking up nursing product from local retail location, they aren't concerned about getting it to me.

NEVER trusting or using this company again!

The Cape Coral Office Depot on Pine Island Road is a total waste for printing copies, unless you have unlimited time to waste. After many visits I have always had to go elsewhere. The machines do not work. The employees are few (two) and they have long lines because they don't work much either. Today, one in three printing machines was working, about normal. But, it quit after I was down to only two waiting ahead of me.

I wish I had her name but the survey code is 76KW GO4Y P1F4. The employee working in the copying area at Office Max in Mansfield, Ohio was so helpful. She helped me make some copies in record time. Plus I was in a hurry (like we all are), in and out of the store in a flash. Really nice lady. The date and time was 10/24/23 2:56 pm. Thank you, Deb Reese

They had the product.
They shipped fast.
Arrived damaged. Then the hell starts.
I ordered 9/14/23 came damaged 9/20/23.5 calls 6 days. Everyone fron office depot was nice just not helpful.
Finally today I am told they are refunding my money and keep the damaged board.
I NEEDED A DRY ERASE BOARD. Terrible service!

11/5 at 10.59 am, I dropped a package off at the Holcomb Bridge location, Norcross GA, as an authorize FedEx shipping center. I received my scanned drop off confirmation receipt (thinking my package was safe). I was told Fed ex would pick up the package 11/6, the next day. 11/9 package still not scanned by FedEx. I contacted the store, spoke with John, the assistant manager, advised him of the issue. He takes down my contact info and investigate to see if the package was left in the store by mistake and checks the camera. He returns my call shortly, states he reviewed the camera, saw me walk-up to the shipping counter, hands package to worker, receive drop off confirmation receipt, and purchase batteries.
The camera doesn't show if the worker placed the package in the FedEx bin. He stated, FedEx doesn't scan packages, at the location, which I was told by FedEx to be untrue. Each package is scanned when picked up from each location.

This brings me believe my package was stolen from this store by a staff member. I stopped by the store on Saturday to speak with a manager on duty, I was greeted by Kevin or Tevin, advised him of the ongoing issue, his response, we aren't responsible for a package once it's dropped off. If it was an expensive item, it shouldn't of have been dropped off at a drop off location, we cannot protect each package, the packages aren't lock, as you see, his words. I asked him to ask employees about the issue, he asked a worker, while customers were present, did you steal a package or know about a missing package. There were about 5-7 customer present during this exchange (beyond embarrassing/rude). I was told the store manager was on vacation for 2-weeks, there is nothing that can done to assist me. I would like to speak with corporate asap about this issue. Office Depot shouldn't be an authorize drop-off for FedEx, if they cannot secure a package from theft or be held accountable. As of 11/2, my package hasn't been scanned by FedEx, which confirms my package was never present for the FedEx driver to pick up on 11/6. My package had to be stolen by an Office Depot worker on 11/5.

I just had the worst experience ever. I am a small business owner I have used my local store at congress ave and boynton beach blvd in florida for many years. I went to drop a big job and I was told by the printing manager that they close at 7pm I was in shock really? Since when? This is disturbing because I only use office depot. They have lost a customer. Gave 2 star bc they always done a good job. Please do better with your communication with the customer's.

This store is a shadow of what it used to be, hardly any products, most product on shelf are old or out of date, staff are not caring, the return policy is maxed out at 14 days, the Allstate extended warrantee they sell is a complete joke, the store will not honor it you have go through a major drama just to get in contact with Allstate. Etc etc etc. will never, ever be shopping with this chain ever again. Horrible experience.

Just went to Office Depot with a stapler I purchased within the last month that I was unable to open to put staples in…. The sales clerk was not helpful at all…. He was not able to resolve the problem and did not offer any alternative. Left the store very dissatisfied! Extremely POOR customer service! Amazon or Staples, you are now my go to store.