• Poshmark

Poshmark

Is this your business?

Overview

Poshmark has a rating of 1.36 stars from 2,827 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 56th among Consignment sites.

  • Service
    703
  • Value
    635
  • Shipping
    619
  • Returns
    595
  • Quality
    574
Positive reviews (last 12 months): 5%
Positive
15
Neutral
6
Negative
278
749
See all photos

What reviewers want you to know

Positive highlights

  • I have heard that you do have a good customer service, i beg to please consider my request and help me one time.
  • The 5 stars and nice love notes make me feel I am doing a good job.

Critical highlights

  • There is no phone number to call, all communication is through email and they simply stopped responding.
  • Instead it planned to keep the credit card to suck a monthly fee.
How would you rate Poshmark?
Top Positive Review

“Good product at good price”

Vadim K.
3/15/24

I bought a hand cream. I liked the product. The delivery was quick. The description was correct. I am very happy about the delivery and service.

Top Critical Review

“Return policies are meant to protect sellers of improper/defective items”

F T.
2/4/24

I purchased a men's sports jersey as a gift but we did not discover it was a woman's jersey until the recipient opened several weeks later. However, even though I notified Poshmark within minutes of discovering the problem, they denied all claims and stated the item was correct. So any deceit by the seller is acceptable by Poshmark, even it isn't obvious, unless you discover it immediately. Placing all of the responsibility on the buyer despite the clear mistake/fraud of the seller is the wrong way to do business.

Reviews (2,827)

Rating

Timeframe

Other

Reviews that mention popular keywords

phone number (94) credit card (100) return policy (80) return request (27) customer service (689) love notes (31) post office (52)
Thumbnail of user ft49
1 review
4 helpful votes
February 4th, 2024
Verified purchase

I purchased a men's sports jersey as a gift but we did not discover it was a woman's jersey until the recipient opened several weeks later. However, even though I notified Poshmark within minutes of discovering the problem, they denied all claims and stated the item was correct. So any deceit by the seller is acceptable by Poshmark, even it isn't obvious, unless you discover it immediately. Placing all of the responsibility on the buyer despite the clear mistake/fraud of the seller is the wrong way to do business.

Thumbnail of user lindseyb97
6 reviews
113 helpful votes
October 21st, 2021

I've had very mixed feelings with purchases from Poshmark. A few successes and lots of fails.

Items are often misrepresented in terms of condition or issues/damage. Some sellers so grossly overestimate the value of items or overprice items that can be found cheaper online on sale (which goes against Poshmark's alleged price gouging policy).

Items can be shipped late (or not at all), and it can be hard to know when things will arrive. I have had a few items arrive when out of town (on trips booked in advance), and then when items were not as described, been out of luck since you get 72 hrs to dispute an item.

Poshmark takes a hefty cut (20%), so you have to take that into consideration when selling through them. Buyers can send you ridiculous low ball offers with no way to filter them out like you can on ebay. I do find that some buyers have unreasonable standards when purchasing - and they sometimes don't read the actual information in the listing - which also wastes time. I usually price competitively on Poshmark just to liquidate, but even still, buyers often expect used items to be brand new but not willing to pay more than a quarter or fifth of the price or gripe if there's the tiniest speck of dust or something from storage (I am a detail-oriented person, but some buyers can get OVERLY pedantic). It's honestly a waste of my time to sell on this platform once I deal with the repetitive questions, high seller fees, and crazy karens.

Customer service is often not helpful or willing to look at issues on a case by case basis and reverts to their limiting policies when items are not as described or are misrepresented. Overall, it's a real gamble both as a buyer and seller, and it can be really time consuming to be either.

I think I've finally wasted enough time and money with them.

Tip for consumers:
Avoid

Products used:
None

Thumbnail of user cherylp1256
1 review
8 helpful votes
January 29th, 2024

I have been with Poshmark for over four years. The live shows are new. When you open the Poshmark app, you could get right into a live show or auction. Without your permission or authorization, you could get trapped into a purchase. I woke up to auction purchase this morning. I tried to contact both *******@4mycloset and she disabled the conversation. When I contacted Posh Support, they said all auctions are binding. That was absolutely awful! I HIGHLY advise never using Poshmark!

Products used:
A tee shirt, not in my size, was ordered on my account and charged to my credit card without authorization.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kimberlyh2301
1 review
4 helpful votes
January 20th, 2024

I made my first purchase on Poshmark, a pair of Brighton shoes. The seller did not disclose that the instep was abnormally narrow. When I received the shoes, they did not fit well and I wear Brighton all the time. I tried to return but Poshmark and the seller refused. Poshmark no longer responded and I'm stuck with a pair of shoes that does not fit. Terrible experience!

Tip for consumers:
No

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephaniel1354
2 reviews
28 helpful votes
February 22nd, 2022

Do not buy jewlery on Poshmark hundreds of people are selling jewlery from Chinese site call Wish in picture women selling ring over hundred bought it for dollar I've wrote Poshmark they said up to them price it's wrong

Tip for consumers:
I payed 45 for one dollar earrings

Products used:
Jewlery

Service
Value
Shipping
Returns
Quality
Thumbnail of user cjs57
1 review
156 helpful votes
August 7th, 2020

Abysmal customer service. Dishonest and rude. Sold me some scarves listed as silk but were polyester. They refused to cancel or accept a return despite being sold under a blatant lie. When I filed a complaint, they deleted my account with several orders still actively processing. Unbelievable. Zero accountability. The absolute worst. Wish I could leave zero stars. DO NOT TRUST THEM

Thumbnail of user gailc703
1 review
3 helpful votes
February 5th, 2024

Ridiculous Management! Charged me SALES TAX which is illegal as I live in a state that does not have sales tax. Contacted them about 10 time with NO results.: (

Tip for consumers:
Management not helpful.

Products used:
jewelry

Service
Value
Shipping
Returns
Quality
Thumbnail of user debbiee107
1 review
151 helpful votes
February 28th, 2020

I ordered a purse and it did not come based on what the picture showed. It was misrepresented. That's a dishonest sales tactic. I ask to return but they would not allow me to return after sending a pic showing what the product should have looked like. It was missing the emblem when I received purse. Do not purchase from this site. They do not stand behind their guarantee for return if product is misrepresented. When received purse was missing emblem as shown in pic by seller.

Thumbnail of user debrascottsharp
1 review
5 helpful votes
December 18th, 2023

My first time ordering from Poshmark. I purchased a pair of sneakers with Paypal. The sneakers were extremely narrow and too small for me. I contacted the seller regarding a refund. Seller advised unable to assist and directed me to reach out to customer support. I did just that. Several messages to customer support with NO reply. $70+ dollar purchase for nothing. I am still unaware of their actual return policy. I will never use Poshmark again. Buyer beware. My experience was awful.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user robertk4138
1 review
0 helpful votes
March 3rd, 2024

Place an order get it confirmed. They set item price they set shipping price then they reneg on item bought stating shipping costs. They set the shipping cost not me. If they under estimated cost of shipping it is on them. Their mistake not mine. They refund so they can make more money reselling.they take no responsibility for their mistake. They accepted payment then arbitrarily refund. What about my loss of use of my funds. What about their legal liability to delivery goods paid for.

Thumbnail of user cassandrab418
1 review
2 helpful votes
January 12th, 2024

There is no way to directly message someone. When you put a message up it's for everyone. While I'm waiting on the seller to message me back the next day someone buys it because she dropped the outfit down for me. I didn't even know. This is useless and a waste of time especially when you don't have another one available. I'm having to lose out because of poshmark's notification system.

Thumbnail of user michaelw7255
1 review
0 helpful votes
April 16th, 2024

I bought a cream for my wife. We paid $7 to get it shipped. 2 days turned into 2 weeks before it arrived.

When we got it the contents were leaking from a broken container all over the plastic. The product was defective.

We are trying to get a refund, but they are making it extremely difficult. Don't ever do business with them. They cannot be trusted.

Tip for consumers:
They refuse to offer a refund for their broken product. Don't trust this company.

Products used:
I didn't use their product because it arrived broken, and defective.

Service
Value
Shipping
Returns
Quality
Thumbnail of user trena
1 review
0 helpful votes
April 15th, 2024

Bought a Large tote according to pictures and no measurements listed. Received a mini tote no bigger than a large sandwich bag. Refund denied. They took seller side because she's a high producer and offered me a $5 shopping credit after I spent $55 plus 7 in shipping

Tip for consumers:
That they made description and measurements clear

Products used:
Sent me small tote instead of a large one

Service
Value
Shipping
Returns
Quality
Thumbnail of user melaniej93
1 review
21 helpful votes
June 9th, 2020

I bought some expensive shoes and didn't receive them and waited 3-4 days until get back to me which is unacceptable!

Thumbnail of user tracyd837
1 review
2 helpful votes
January 8th, 2024

Shortly after buying boots, one sole came off, but they wouldn't refund me because it didn't break immediately. It automatically "accepted" my purchase for me, then they refused to refund me because I didn't respond in time. The boot appears on the inside of the sole to have been poorly glued back together. Just awful. $150 for garbage.

Service
Value
Returns
Quality
Thumbnail of user widalysm
1 review
11 helpful votes
June 3rd, 2020

If I sell a item on poshmark but depending on the time or day I sold it and I need to send it the next business day I can not use the first shipping label that Pm send me because it will say the date I sold it. It needs to say the same date that I'm going to send the package. The post office don't want to accept the package if the label has yesterday's date. So if you just want to reprint the shipping label to tell the date of the day you're going to send it go into your Pm account select the order you want to ship and press the one that says label expired if you just want to change the date. Thanks

Thumbnail of user richardt1125
1 review
81 helpful votes
January 12th, 2021
Verified purchase

"WEAR" can you start. Yep; I received a completely worn (in the sole) pair of purportedly new Nike sneakers. Should have known better; but it does get better. The Poshmark "crew" informed me that my photo depicting this debacle was not conclusive evidence. Thus; best of luck in the future. Well; the same to you at Poshmark and the "seller/thief" by the name of "@premierfinds"...

Thumbnail of user johnc9385
1 review
3 helpful votes
December 4th, 2023

We bought two purple Kashmira blow out brushes this year. When the first one we bought in March died, we bought another in October. It also just died 2 months later. A warranty of 7 days from Kashmira or 3 from Poshmark, who we bought it from, is insufficient. I strongly recommend you use Amazon if you feel you must have this product. We have moved on to another manufacture and seller after wasting a few hundred bucks this year with Kashmira and Poshmark. Poshmark deserves it low rating.

Products used:
Hair drier Kashmira drier

Service
Value
Shipping
Returns
Quality
Thumbnail of user maliah16
1 review
2 helpful votes
March 4th, 2024

One of my packages is lost in transit, tracking number hasn't updated in 18 days, I emailed Poshmark 3 times, STILL no response. I'm a Posh Ambassador and extremely disappointed with the customer service which is nonexistent.

Service
Value
Shipping
Returns
Quality
Thumbnail of user marlenel121
1 review
54 helpful votes
September 2nd, 2021

I was not 100% satisfied with a purchase and Poshmark refused to refund-I created a case thru Paypal and now I'm blocked frm buying.

Worst business model! Waste of time when you get something that is misrepresented in pics! No response from customer service other than an automated message! Such a disappointment!

Thumbnail of user jamess9189
1 review
2 helpful votes
January 8th, 2024

I was setup for disappointment from the seller to the establishment representing customer service. During the time of purchase to the final day being forced to cancel was saddening. Several messages were sent to seller requesting tracking information for days without a response. Over a week later I received an email stating it was shipped but PM showed on website still no tracking information. Seller sent an email informing that he'd look into it but never a follow up and proceeded to call me being rude. I stated only that being direct, asking for information in a timely manner was all that's awaited. Several attempts contacting Customer service was unsuccessful also. Every response was an automated email stating someone would contact me but if I felt a refund is warranted after seven days if not received. I waited patiently for the intended gift to arrive in the new year but nothing so it was cancelled. I requested another response from CS about my refund and expressed my disappointment. Embarrassed about what I had experienced and expect an immediate refund.

Products used:
None

Service
Value
Shipping
Quality
Thumbnail of user cathyh232
1 review
30 helpful votes
March 10th, 2020

This site attracts all kind of scammers. With non-existing customer support stealing is very easy. People loosing money and no one going to help. I guess they what you to deal with your credit card company if you want to claim wrong/defected item. This site charge 20% selling fee and offer no support whatsoever? Cant imagine this online scam was not shout down by authorities.

Thumbnail of user ellev16
1 review
2 helpful votes
January 16th, 2024

I used poshmark for years. They get worse and more greedy all the time. In addition to the 20% cut they already take from each sale, now they have "promoted closets", which is just another way from them to screw over sellers. With promoted listings, you pay every time someone clicks on your listing. Not every sale, but every click. This is ridiculous. Also 20% is already a very large cut, but now they want to be paid every time someone just looks at your listing. It seems they never tire of looking for ways to hurt sellers.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lenoree4
1 review
15 helpful votes
March 12th, 2020

Ordered a grateful dead clock from them and it was broken. Contacted seller who said he'd refund me if I sent a picture. I did and he never answered my emails again. Tried to get money back through paypal who told me to return it so I did. I gave them the wrong tracking number accidentally and now Poshmark is telling me too much time has passed. So now they have the broken clock and my money. I will never order from them again and I will discourage anyone else from ordering from them. The negative reviews are correct here folks. They are scammers.

Thumbnail of user ronaldb623
2 reviews
4 helpful votes
February 11th, 2024

POSHMARK is Very Good at ONE THING = Not telling you about ALL the Conditions & Restrictions that surround a "problem purchase" = Dirty, Stained & Discolored clothing being described as "Excellent Condition", that you DON'T find out about until AFTER you purchase then, having to WASTE even more TIME responding to & getting "jacked around" by One person after Another, including a Seller that thinks NOT getting caught in a LIE is the Same as telling the TRUTH!

Tip for consumers:
POSHMARK is Very Good at ONE THING = Not telling you about ALL the Conditions & Restrictions that surround a "problem purchase" = Dirty, Stained & Discolored clothing being described as "Excellent Condition", that you DON'T find out about until AFTER you purchase then, having to WASTE even more TIME responding to & getting "jacked around" by One person after Another, including a Seller that thinks NOT getting caught in a LIE is the Same as telling the TRUTH !!!

Products used:
I returned, almost, everything I bought, because, at Poshmark, clothing in "Excellent Condition" = Dirty, Stained & Discolored & their "refund policy" varies, which is Not good for the Buyer !!!

Service
Value
Returns
Quality

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About the business

Poshmark is the #1 place to buy and sell fashion. Shop millions of closets across America? And sell yours too!

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