• Prep Sportswear

Prep Sportswear

Ratings On Other Platforms

Trustpilot
4.4 / 5
ResellerRatings
4.3 / 5
Better Business Bureau
4.3 / 5
Corporate Values

Overview

Prep Sportswear has a rating of 4.5 stars from 11,430 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Prep Sportswear most frequently mention good quality, customer service, and timely manner. Prep Sportswear ranks 1st among Sportswear sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 86%
Positive
3,102
Neutral
266
Negative
237

Instant Feedback

79,829 reviews

21
See all photos

What reviewers want you to know

Positive highlights

  • Customer service was also great & website is easy to find what you're looking for.
  • Shipping was almost $13.00 dollars, but over good shopping experience

Critical highlights

  • I tried chat function and no one was available, which sucks when there is no phone number.
  • Since there is no return policy, we're stuck with it.
How would you rate Prep Sportswear?
Top Positive Review

“The Palmer pullover sweatshirt I ordered was perfect”

Nancy H.
4/24/24

The Palmer pullover sweatshirt I ordered was perfect. It arrived on time, fit fine and the purple & gold colors look great

Top Critical Review

“Overpriced, poor quality, sizes off”

Lisa C.
4/4/24

Bought a women's "Double Play" long sleeve short. They don't do returns, so I'm stuck with a tissue-thin shirt that's still too small even when I ordered a size up. I've bought men's undershirts that are far superior in quality and they came 6 to a bag for less than I paid for this. It's super stretchy, so I can wear it, but it clings to me and I hate it. Points for quick shipping.

Reviews (11,430)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (558) shopping experience (793) quality product (315) delivery time (101) quality material (71) phone number (131) return policy (57) confirmation email (37) credit card (163)
Thumbnail of user nancyh206
3 reviews
0 helpful votes
April 24th, 2024
Verified purchase

The Palmer pullover sweatshirt I ordered was perfect. It arrived on time, fit fine and the purple & gold colors look great

Thumbnail of user rhondag530
1 review
1 helpful vote
February 6th, 2024
Verified purchase

Love my tops. They look amazing and I received them in a timely manner. I would use this merchant again!

Thumbnail of user sharono1074
1 review
1 helpful vote
December 20th, 2023
Verified purchase

I worked with Frank to replace merchandise I ordered as a gift for my granddaughter. He was awesome.

I was able to obtain a replacement order.

Reason I chose this business:

Absolutely would

Service
Thumbnail of user psm5
2 reviews
0 helpful votes
March 4th, 2022
Verified purchase

Order took took longer than other sites to deliver. Your communication on wait times was good. But I found similar product elsewhere with faster turn around

Reason I chose this business:

Unfortunately not. There was nothing wrong with the order, and your website did clearly state that you were experiencing delays. But other sites produce the same product and are able to deliver quicker. Next time I will order from either the campus bookstore or from Amazon

Thumbnail of user lisa.carlson67
1 review
0 helpful votes
April 4th, 2024

Bought a women's "Double Play" long sleeve short. They don't do returns, so I'm stuck with a tissue-thin shirt that's still too small even when I ordered a size up. I've bought men's undershirts that are far superior in quality and they came 6 to a bag for less than I paid for this. It's super stretchy, so I can wear it, but it clings to me and I hate it.

Points for quick shipping.

Products used:
Shirt

Thumbnail of user jaredm256
1 review
1 helpful vote
November 11th, 2022
Verified purchase

Thank you so much! I $#*!in love it! You are amazing, thank you so much.

Reason I chose this business:

I heard really good things

Thumbnail of user nancyg1746
1 review
1 helpful vote
August 24th, 2021
Verified purchase
• Updated review

Would have liked option for expedited shipping. That said, when there was a problem with the size I ordered, which was totally my mistake, Prep Sportswear replaced the item with a different size at no cost to me. I did not even have to send back the original shirt, and was encouraged to donate it, which I will do. Thanks, Prep Sportswear for your excellent customer service and being such good sports!

See above

Reason I chose this business:

My brother-in-law, an alum of Manhattan Prep is an avid golfer and looks forward to proudly wearing his new polo for an upcoming tournament!

Service
Would have liked option for expedited shipping
August 3rd, 2021
Verified site experience
• Previous review
Reason I chose this business:

Could not buy directly from Manhattan College

Thumbnail of user jacobg668
1 review
0 helpful votes
April 17th, 2024
Verified purchase

Great product. Exactly as I ordered. Only thing was production to shipping was a little longer than expected... Otherwise awesome

Reason I chose this business:

Absolutely recommend

Thumbnail of user stanleyk164
1 review
1 helpful vote
July 21st, 2023
Verified purchase
• Updated review

Nicely made. Why do I have to write a minimum of 40 words. I think it is up to the customer to write how much or how little or not even write anything! One has to fill this out in haven't order to move to the he next step just so you can control the outcome and force us to write something.

Nice design and quality item
June 30th, 2023
Verified site experience
• Previous review
Thumbnail of user francisr188
2 reviews
1 helpful vote
December 29th, 2023
Verified purchase

All 3 shirts I ordered came out beautifully! It was exactly what I wanted!
Quality stuff!
Very happy!

Wonderful

Service
Thumbnail of user kristinj201
1 review
0 helpful votes
April 20th, 2024
Verified purchase

Good. However I thought it was an adjustable cap we purchased since it said one size fits all

Thumbnail of user janetb2250
1 review
0 helpful votes
October 5th, 2023
Verified purchase

Good service easy to order. Nice shirts. If I need shirts, I'll have your company make them OK.

Thumbnail of user mo209
1 review
1 helpful vote
May 11th, 2022
Verified purchase

Quality of crewneck was exceptional, the graphic I selected was as described. Perfect colors and professionally applied to garment. The sizing was spot on. Competitive pricing; happy to pay it especially once it arrived and it was perfect! Super fast shipping and very nicely packaged. I had emailed customer support and received prompt and very helpful info. Overall great purchase! Thank you!

Prompt and informative

Reason I chose this business:

Competitive pricing, a lot of options on crewnecks and specialized graphics

Reason I chose this product:

It fit exactly what I was looking for at a reasonable price. Customer support was very prompt woth additional info

Service
Quality
Thumbnail of user susanh2773
1 review
0 helpful votes
December 20th, 2021
Verified purchase

We'll, two sweatshirts were perfect. The two long sleeve tshirts were much too small and unable to be worn, unfortunately. It's a shame because items from Prep Sportswear can be very much worth the money. However, when items don't work at all due to manufacturing and cannot be returned as they are custom made, the price seems too high. In turn that makes ordering from Prep Sportswear a gamble. I will order again, with fingers crossed.

Thumbnail of user vickief124
1 review
1 helpful vote
October 28th, 2023
Verified purchase

I loved being able to change the logo on the item before purchasing! That was a great feature!

Reason I chose this business:

I needed new gear for school.

Thumbnail of user haleyt77
1 review
0 helpful votes
April 23rd, 2024
Verified purchase

Great quality and got here within 4 days or so. Cute design and soft fabric, fits true to size.

Thumbnail of user mariafernandat
1 review
1 helpful vote
September 7th, 2023
Verified purchase

I am a high school Education Specialist & running an American Sign Language Club (ASL) Club. I wanted a shirt to wear to the club meetings to represent Deaf Culture. It was super easy to choose the designs of the University and they sent my package quickly! My shirt got here just in time for the meeting! Thank you!

Thumbnail of user benm787
1 review
10 helpful votes
January 21st, 2022
Verified purchase

Horrible experience with this company. Here are a few points...
1. - Paid nearly $15 shipping for ONE hoodie. AND, it took over 3 weeks to arrive. Ridiculous!
This point alone makes me never want to shop here again.
2. - No customer service phone number. Have to use a chat feature on the website and still not able to get much help!
3. The actual product is cheaply made and not as advertised. Very unsatisfied!

Products used:
Hoodie

Service
Value
Shipping
Quality
Thumbnail of user tarad11
5 reviews
2 helpful votes
August 14th, 2021
Verified purchase

The items themselves are great. The prices and shipping are both kind of high - I could wait longer, pay less and not have it go priority to pay less in shipping. I paid approx $17.62 per t-shirt which is mid-range for t-shirts. But then to have to pay $13.44 for shipping is pretty steep. That brought me to just over $22 a shirt. So it's something I can only purchase a few of maybe once a year. They could've been sent first class or ups sure post and it would be cheaper.

Reason I chose this business:

The actual shirts are great. They look good, are decent quality and I am happy with them.

Thumbnail of user georgef358
3 reviews
0 helpful votes
June 20th, 2023
Verified purchase

Thank you I was fast and easy to order items I wanted they arrived as stated by shipper. The shirt looks great

Thumbnail of user hc181
1 review
1 helpful vote
January 1st, 2024
Verified purchase

I placed 2 orders - first order was in September and was okay. The color was darker than I expected, but was okay. The decal on the other seemed cheap. Second order placed in December was amazing. I ordered super last minute because another company dropped the ball and had zero communication. I oredered from PS and they shipped it out almost immediately and it arrived in time for Christmas! Totally stress free and amazing quick!

Thumbnail of user ineceb
1 review
0 helpful votes
December 13th, 2023
Verified purchase

Found what I was looking for and liked that there were choices. Loved how they looked. Not sure on the sizing since it's a Christmas gift but will order a larger size if needed.

Reason I chose this business:

Absolutely.

Thumbnail of user theresab658
1 review
0 helpful votes
January 3rd, 2022
Verified purchase

Great! She loved the fact she was the only one with that specific design. Had year of graduation as a bonus. Quality material & fast shipping. Would definitely use again. Thanks!

Thumbnail of user thomasc2888
1 review
1 helpful vote
January 8th, 2024
Verified purchase
• Updated review

This is my 3td order and I'm very please with the sweat shirt and its durability. Thanks for making it easy.

Easy, convenient and lots of selections
January 29th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Saw the product being delivered to friend! Had to buy one!

Thumbnail of user micks64
1 review
0 helpful votes
February 18th, 2022
Verified purchase

I love the long sleeve sublimated shirt that I ordered from Prep Sportswear. One issue is that the forearms of the sleeves are tight. I don't have larger than average forearms but they are too snug. I also like to push the sleeves up my forearms for a 3/4 look. Most shirts are more electric and comfortable. But these do not have must stretch to them leaving it uncomfortable.

The shirt is gorgeous and I will wear it, it is going to take some getting used to tight sleeves that have to stay down.

I did not see how long to expect during my ordering process. I was told that during the ordering process that it stated how long. I went back and still never saw it. I would recommend more clear communication. If it were more easily seen, I wouldn’t have even contacted you on the issue.

Reason I chose this business:

Yes, the product was great. It did take a long time to produce, but I understand that it was epically made for me, which is what I love about it

Service

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From the business

The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.

The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

Business History

Prep Sportswear® was launched in 2003 as the flagship brand of Sportswear Inc. Prep Sportswear is a consumer brand manufacturer and e-commerce leader in the school, college, youth sports, and active lifestyle markets.

Company Representative

Thumbnail of user christophera479
Chris A.
Typically does not respond to reviews

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