• Records Finder

Records Finder

Overview

Records Finder has a rating of 4.1 stars from 7,733 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Records Finder most frequently mention customer service, easy access, and accurate information. Records Finder ranks 3rd among Government Records sites.

  • Value
    50
  • Shipping
    40

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 64.3%
Positive
187
Neutral
33
Negative
71
6
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Was disappointed, your site said i could verify an owner of a vehicle by its license plate.
  • Searched for vehicle history and no premium report available.
How would you rate Records Finder?
Top Positive Review

“Great”

Kyria L.
4/11/24

I recently had the pleasure of speaking with an agent over the phone and I must say, their knowledge and expertise were truly impressive. The agent was able to answer all of my questions with confidence and provided me with valuable information. Their professionalism and helpful demeanor made the conversation a positive and informative experience. I would highly recommend this agent to anyone in need of assistance.

Top Critical Review

“Scam”

Rachael S.
4/13/24

This site is a scam. Advertised $2.95 for 7 days of unlimited access and then went on to charge me $24.95 after the 7 days. Initially, there was no mention of those 7 days being a trial period. They snuck that in with small print during the checkout hoping to slide by unnoticed and collect their $24.95. I cancelled immediately after the charge (being unaware I had signed up for a trial), and wrote in requesting a refund, as I will not be using this service. Their customer service was demeaning and unhelpful.

Reviews (7,733)

Rating

Timeframe

Other

Reviews that mention popular keywords

license plate (40) premium report (13) records finder (46)
Thumbnail of user kyrial
1 review
0 helpful votes
April 11th, 2024
Verified purchase

I recently had the pleasure of speaking with an agent over the phone and I must say, their knowledge and expertise were truly impressive. The agent was able to answer all of my questions with confidence and provided me with valuable information. Their professionalism and helpful demeanor made the conversation a positive and informative experience. I would highly recommend this agent to anyone in need of assistance.

Thumbnail of user lovelyo2
Lovely O. – Records Finder Rep

Hi Kyria,

Thank you for your kind words! We're happy you're pleased with the assistance you received. We'll ensure she reads your feedback; this will make her day. Have an amazing day ahead, and stay safe!

Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315

Thumbnail of user jessea155
1 review
2 helpful votes
April 10th, 2021
Verified purchase

Absolutely not what was advertised. I will share my bad experience on reddit, Facebook, twitter, pinterest, the better business bureau, and my own personal blog. A bit of advice, don't trust advertise. I'll give you one day to refund me, then I will let the fun begin. P.s. I have a lot of time on my hands. Your choice, it's a just a few bucks, but the principal off the matter is what I'm interested in. Good luck

* Records Finder attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user donnac3182
1 review
0 helpful votes
March 8th, 2024
Verified purchase

Jason was extremely helpful and very understanding of my situation. He took immediate action to reimburse me for charges on my bank statement that I did not authorize.

Thumbnail of user lovelyo2
Lovely O. – Records Finder Rep

Hi Donna,

We're happy you're pleased with the assistance you received from Jason. We'll ensure he reads your feedback; this will make his day. Have a great day ahead, and stay safe!

Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315

Thumbnail of user sarahc2715
1 review
0 helpful votes
July 24th, 2023
Verified purchase

It was great besides I only used site to find owner and didn't get correct owners name, number or location.

Thumbnail of user zyrag
Arden G. – Records Finder Rep

Hello Sarah,

We appreciate your feedback and are sorry that you received inaccurate information. Please know that we source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.

This may also happen if the vehicle is under any of the following conditions:

(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.

We constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the ‘My Alerts’ section of your account. In the meantime, please request access to further updated records from your nearest DMV.

If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!

Sincerely,
Zyra
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315

Thumbnail of user leslieb315
1 review
1 helpful vote
February 17th, 2020
Verified purchase
• Updated review

Quick and effective as far as I can tell so far. Search turned up a stalkers car make and model. I am closer to solving this local Minnesota group stalking campaign and who is behind it. Such ignorant people...

Well, I searched one plate for the last stalker who walked by whistling and humming and what do you know what? The person's info was removed by himor the State for privacy, confidentiality or security reasons! Either a cop, snitch or a private contractor turning the old usa into China very incrementally...

Reason I chose this business:

I looked up how to search car license numbers and this site was mentioned as being legit.

Reason I chose this product:

I have been stalked for years by men who appear to be ex-military. I walked off a job I had been recruited for and which I didn’t realize was a cover for the deep state operations. Been stalked and harassed ever since by police and security guards. I guess they use facial recognition and try to get targets to break down from the stress. Just like Russia and China and all dictatorships. I am in good company though. J. Edgar Hoover did the same to Hemingway, and I am nowhere near that important. Be careful out there and if you take the red or black pill, be prepared for hell to descend upon you very slowly...

Service
Value
Shipping
Quality
Quick and effective as far as I can tell so far
February 17th, 2020
Verified purchase
• Previous review

Quick and effective as far as I can tell so far. Search turned up a stalkers car make and model. I am closer to solving this local Minnesota group stalking campaign and who is behind it. Such ignorant people...

Reason I chose this business:

I looked up how to search car license numbers and this site was mentioned as being legit.

Thumbnail of user amras7
1 review
0 helpful votes
October 18th, 2022
Verified purchase

Tho it can't provide all the wanted info ( it's not a magic ball after all, and it does say that in description), this page can help you complete the picture and gatheri background info about someone, in only few seconds and for more than a cheap price, so you know who you're dealing with. I found it very useful.

Thumbnail of user zyrag
Arden G. – Records Finder Rep

Hello Amra,

Thank you for sharing your experience with us! We are happy that you are satisfied with the service. We strive tirelessly to meet expectations like yours, and we're delighted to achieve them. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!

Sincerely,
Arden
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315

Thumbnail of user williamb3838
1 review
0 helpful votes
January 26th, 2022
Verified purchase

She was patient. We were investigating fraud. She patiently spelled out the names and emails of the fraudulent accounts.
She took the time to make sure I did not get lost. Great service. She understands how what she says may not always sound in my ears the way she intended, and therefore went back and spelled things to make it all clear. That's what service is about. Most reps speak very fast and then are surprised when you say, "I don't understand what you said."

Thumbnail of user lovelyo2
Lovely O. – Records Finder Rep

Hello William,

Thank you for your fantastic review! We're happy to hear that you were satisfied with customer service. We work hard to meet expectations like yours, and we're delighted to hear we hit the mark for you.

If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!

Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315

Thumbnail of user damond41
1 review
0 helpful votes
February 13th, 2021
Verified purchase
Thumbnail of user eddya23
Eddy A. – Records Finder Rep

Hi Damon,

Thank you for the positive feedback. We are delighted that you like the service and continue to find it useful.
If you have time, please reach us at customerrelations@recordsfinder.com, and we look forward to seeing you again.

Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.recordsfinder.com

Thumbnail of user rubenr256
1 review
0 helpful votes
September 6th, 2023
Verified purchase

Por favor cancelar mi suscripción, no obtuve el resultado esperado, muchas información irreverente.
Y luego piden que te haga prisión para obtener mejor búsquedas lo cual se contradice con ĺa portada y lo que dicen dar

Ruben Reyes

Thumbnail of user zyrag
Arden G. – Records Finder Rep

Hello Ruben,

Thank you for sharing your feedback regarding the information provided. The Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees. Please accept my apologies if we were not able to satisfy your needs. We can confirm that your account has been canceled; our company will no longer bill you.

We want to change your experience and assist you in getting the information. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askrecordsfinder@recordsfinder.com. Rest assured, we're here to help you.

We look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Zyra
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315

Thumbnail of user jamest2624
1 review
0 helpful votes
July 8th, 2022
Verified purchase

It was helpful but not what I was looking for, it's hard to find previous owner info though apparently.

Thumbnail of user lovelyo2
Lovely O. – Records Finder Rep

Hi James,

Thank you for taking the time to give us a review. We're happy you found the information helpful. But we're sorry there was still some information not available. Rest assured, we will be working on improving our services in the future/. Please let us know if there's anything we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315

Thumbnail of user callumt9
1 review
0 helpful votes
November 24th, 2021
Verified purchase

Hi there

The site had said there was a report ready for me to view of the person I had searched, so I made a payment only to be presented with a "there are no records" message after the payment had gone through!

Not sure if that's your way of scamming people to get their initial payment but it's utter bs if you ask me.

Refund would be nice, but I highly doubt you'll be issuing one.

Thanks for wasting my time and money.

Thumbnail of user eddya23
Eddy A. – Records Finder Rep

Hello Callum,

We understand how frustrating it must be not to get the information you need. Please know that our site can only generate records that are available publicly.
This experience we don't want our customers to have. Rest assured, we'll further improve our services.
I went ahead and processed a refund of $4.95. Please expect this to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list.
Thank you, and have a great day ahead!

Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com

Thumbnail of user rachaels313
1 review
0 helpful votes
April 13th, 2024

This site is a scam. Advertised $2.95 for 7 days of unlimited access and then went on to charge me $24.95 after the 7 days. Initially, there was no mention of those 7 days being a trial period. They snuck that in with small print during the checkout hoping to slide by unnoticed and collect their $24.95. I cancelled immediately after the charge (being unaware I had signed up for a trial), and wrote in requesting a refund, as I will not be using this service. Their customer service was demeaning and unhelpful.

Thumbnail of user lovelyo2
Lovely O. – Records Finder Rep

Hi Rachael,

Thank you for your feedback. We're sorry you were dissatisfied with the help you received. I've reviewed your account and can see that a PayPal dispute has been filed before you reached out. Please know that we are no longer able to process a refund once a dispute has been filed. We appreciate your feedback and rest assured, we will do our best to improve our services further. Have a great day ahead, and stay safe!

Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315

Thumbnail of user stevew2405
1 review
0 helpful votes
October 5th, 2023
Verified purchase

I spent a few $ to check my record for a job but wasn't aware it automatically enrolled me in a membership so was surprised when I was charged $25. I was notified that it's stated in the terms but was in a hurry and didn't look closely. I requested and was granted a refund. I am grateful for the approval and the representative was very professional and understanding. I will definitely use Records Finder in the future when needed. Thank you!

Thumbnail of user rubyi26
Ruby I. – Records Finder Rep

Hello Steve,

Thank you for sharing your experience with us! We appreciate your feedback and are glad to hear that our customer service representative was professional in handling your refund request. We understand that it's essential for our users to have a smooth and transparent experience, and we apologize for any confusion regarding the membership enrollment.

We're delighted that you're open to using RecordsFinder in the future, and we'll continue to work on making the user experience as clear and user-friendly as possible. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. Thank you for your trust, and we look forward to serving you again when needed!

Sincerely,
Ruby
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315

Thumbnail of user suzannr7
1 review
0 helpful votes
September 5th, 2022
Verified purchase

Hard to get from one record to the other.
Birth date is wrong, education is not correct.
The report says Helen Danner is Married. She is a widow.
Not sure about the remainder of the information.
I didn't look at all 7 records. Just 2.

Thumbnail of user zyrag
Arden G. – Records Finder Rep

Hello Suzann,

We appreciate your feedback, and we’re sorry to hear that you received an incorrect report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.

I would love to assist you and improve your experience. Please give us a call or send us an email at askrecordsfinder@recordsfinder.com. Rest assured, we are here to help.

We look forward to hearing from you! Have a great day ahead, and stay safe!

Sincerely,
Arden
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315

Thumbnail of user davidg2643
5 reviews
0 helpful votes
August 16th, 2020
Verified purchase

* Records Finder attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user adrianag201
1 review
0 helpful votes
October 24th, 2022
Verified purchase

Junie was very helpful and kind. She addressed my concerns and resolved my issue rapidly. I figured I was going to be on hold for a long period of time but it only took me less than 5 min. Thank you Junie!

Thumbnail of user zyrag
Arden G. – Records Finder Rep

Hello Adriana,

Thank you for your excellent review! We're happy you're satisfied with the assistance you received. We'll ensure she reads your review; this will make her day. If you need anything further, please let us know. Rest assured, we're here for you.

Have a great day ahead, and stay safe!

Sincerely,
Arden
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315

Thumbnail of user michelew589
1 review
0 helpful votes
December 15th, 2023
Verified purchase

I had a productive session with this associate, and took care of my issue quickly and accurately. The associate was also pleasant, and patient and actually listened to my needs before she made any changes to my account.
Listening to the customers needs before making an assumption is what a great many customer service representatives tend to do, and I appreciated her professionalism so much! Thank you!

Thumbnail of user rubyi26
Ruby I. – Records Finder Rep

Hello Michele,

Thank you so much for taking the time to share your positive experience with our associate! It's wonderful to see that our associate's professionalism and dedication to customer satisfaction made a positive impact on your experience.

Your kind words serve as motivation for our team to continue delivering exceptional service. If you have any further questions or concerns, please don't hesitate to reach out.

Thank you once again for choosing our services, and we look forward to serving you in the future.

Best regards,
Ruby
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315

Thumbnail of user denisem2255
1 review
0 helpful votes
December 13th, 2023
Verified purchase

Missing a lot of info... If we're gonna pay for this u guys need to keep it updated

Thumbnail of user rubyi26
Ruby I. – Records Finder Rep

Hello Denise,

Thank you for taking the time to provide us with your feedback.

We understand the importance of keeping our services up-to-date, especially when you're investing in them. We want to assure you that we are constantly working to improve and update our offerings to meet your expectations.

To better assist you, could you please provide more details about the specific information you feel is missing? This will help us identify the areas that need attention and ensure that we address your concerns effectively.

Please reach out to us at askrecordsfinder@ask.recordsfinder.com or call us at 833-922-2315. We look forward to hearing from you and appreciate the opportunity to serve you better.

Sincerely,
Ruby
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315

Thumbnail of user joanneb311
1 review
0 helpful votes
June 24th, 2020
Verified purchase
Reason I chose this business:

To look up license plate

* Records Finder attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user nicoler1355
1 review
1 helpful vote
May 31st, 2022
Verified purchase

Bull$#*!told me it had info then I paid for it n my request went through them all of a sudden said nothing found

Thumbnail of user lovelyo2
Lovely O. – Records Finder Rep

Hi Nicole,

We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askrecordsfinder@recordsfinder.com. Rest assured, we're here to help you.

We look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315

Thumbnail of user brians3659
1 review
0 helpful votes
May 18th, 2023
Verified purchase

Information was the same as people finders just in a different order, like the phone numbers and residences.

Thumbnail of user zyrag
Arden G. – Records Finder Rep

Hello Brian,

Thank you for taking the time to leave us a review. Our reports may not always be 100% up-to-date, accurate, or complete since data is pulled from records maintained by various state, county, municipal, and other agencies. Many others are only partially digitized. Records may exist that cannot be accessed digitally. Please use our results as a reference point and no substitute for your due diligence.

Moreover, all materials and information available are provided "as is" and "as available" without warranties, either expressed or implied, including merchantability and fitness warranties for a particular purpose. If you need further assistance, feel free to contact us anytime. Have a great day ahead!

Sincerely,
Arden
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315

Thumbnail of user joyces605
1 review
0 helpful votes
December 10th, 2020
Verified purchase

Could not get the credit card to go through on the other site. Tried this one and immediately done.

Thumbnail of user danilor13
1 review
0 helpful votes
December 7th, 2022
Verified purchase

Wasn't all that helpful for the price, then wanted to charge more for not so important information

Thumbnail of user zyrag
Arden G. – Records Finder Rep

Hi Danilo,

Thank you for taking the time to give us a review. Please know that Premium Reports are optional add-on services separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees.

We want to turn things around and assist you in getting the information you need at no additional cost. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askrecordsfinder@recordsfinder.com. Rest assured, we're here to help you.

We look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Arden
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315

Thumbnail of user jamesc6117
1 review
0 helpful votes
February 22nd, 2023
Verified purchase

Savannah took control of my issue and assured me that she would resolve my dilemma, and just like that she did, even corrected my email mistake, she made me feel confident, and satisfied, I have worked for Comcast in customer service, and believe me she is perhaps even better than me, just trying to say I think she's great, and so should you, Thank you

Thumbnail of user zyrag
Arden G. – Records Finder Rep

Hi James,

Thank you for taking the time to give us a review! We're happy you're satisfied with the assistance you received. We work hard to meet expectations like yours and are delighted we hit the mark for you. Please let us know if there's anything else we can help you with. Have a fantastic day ahead, and stay safe!

Sincerely,
Arden
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315

Thumbnail of user israelc54
1 review
0 helpful votes
January 7th, 2021
Verified purchase

Totally pleased with the ease of the process. Actually very happy because cost said $15.00 and it turned out to be less than $8.00. Great deal for me. Thanks Israel Carpenter

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Thumbnail of user cherylg249
Christina G.
Typically responds within 3 days

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4.1
7,733 reviews
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