• Reservation Counter

Reservation Counter

Overview

Reservation Counter has a rating of 4.7 stars from 43,467 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention great experience, easy process, and book online. Reservation Counter ranks 3rd among Hotels sites.

  • Quality
    1593

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 96.7%
Positive
15,177
Neutral
379
Negative
142
18
See all photos

What reviewers want you to know

Positive highlights

  • I hope my experience after arrival is as positive as the reservation process was.
  • With the Four Seasons web site, it took less than 2 minutes to accomplish.

Critical highlights

  • The experience that my wife and had with Reservation counter has been extremely horrible.
  • Do NOT put your credit card down with this company.
How would you rate Reservation Counter?
Top Positive Review

“Easy booking”

Zuhaib R.
4/28/24

The booking process was incredibly easy and straightforward. From start to finish, the entire process flowed seamlessly, requiring minimal effort on my part. I appreciated the user-friendly interface and intuitive design, which made navigating through the booking steps a breeze. Overall, the simplicity and efficiency of the booking process greatly enhanced my experience and left me feeling confident and satisfied with my reservation.

Top Critical Review

“What a rip off!”

Thomas M.
2/22/24

I will never use this site again. They look like the hotel site, but they are not. The additional fees are ridiculous. I would have just called the hotel myself. How does it cost $15.99 to use a website to make a reservation. That's on top of all the other surcharges and taxes they don't bother to explain. Use someone else! No $126.00 room should cost $178.00. And good luck getting a final receipt from them as well.

Reviews (43,467)

Rating

Timeframe

Other

Reviews that mention popular keywords

reservation process (417) web site (238) booking process (149) reservation counter (203) book room (164) credit card (173) phone number (41)
Thumbnail of user jamesmp
1 review
0 helpful votes
March 8th, 2024
Verified purchase

My confirmation email showed cost of the room only (without adding taxes, etc.) -- which was considerably less than I had paid moments earlier by credit card. Adding to my confusion was a graphically prominent box that said "Cancel reservation?" I almost did, but fortunately decided to call B-W first. Your representative understood the situation immediately and politely explained that taxes, etc., accounted for the difference. The higher amount I had just paid was, indeed, correct -- but I felt the graphics were confusing.

Reason I chose this business:

I was confused.

Quality
Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, James. We apologize for any confusion. Thanks for your feedback.

Thumbnail of user vernonp89
1 review
0 helpful votes
December 26th, 2022
Verified purchase

It took me a little while to understand everything but I think I got it right. I'm 67 years old and nothing is easy anymore.

Thumbnail of user davidp4468
1 review
0 helpful votes
August 2nd, 2022
Verified purchase

As always Hampton is very efficient. We've stayed with you numerous times and have been very satisfied. Keep up the good work. David Penman, Major, US Marine Corps (ret)

Thumbnail of user barryh432
1 review
0 helpful votes
December 20th, 2022
Verified purchase

So far it's a great easy way to make my reservation. Looking forward to our trip in February.

Reason I chose this business:

Because I like your accommodations and your location of your hotel last time I stayed there. Everyone treated me fantastic. It was a great stay.

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Barry! We hope you enjoy your stay!

Thumbnail of user heidia240
1 review
0 helpful votes
April 23rd, 2024
Verified purchase

Easy process - quick and simple. Good description of rooms. My only comment is that the stated rate per night was about $340 but then after you push to accept and process there was over $100 in additional fees added. It would be much nicer to just know the total cost per night up front.

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review and feedback, Heidi.

Thumbnail of user georgeb2385
1 review
0 helpful votes
September 22nd, 2023
Verified purchase

Had to change my booking but found the right site and not only a few dollars cheaper but much better service. Thank you.

Reason I chose this business:

Tried to book on another site that just said online booking but they wouldn't accept my phone number as valid.? So found the right site and not only a few dollars cheaper but much better service. Thank you.

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

You're welcome! Thanks for booking with us, George!

Thumbnail of user ronaldh1179
1 review
0 helpful votes
October 4th, 2022
Verified purchase

Not happy with the price. No option for AAA or AARP discount. No answer to phone calls.

Thumbnail of user sandraw1449
Sandra W. – Reservation Counter Rep

Thank you for your review and sharing your experience. Some hotel reservations have discounted rates for AAA and AARP members. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available, unfortunately. We wish these discounts were always available.

Thumbnail of user donalds1472
1 review
0 helpful votes
September 22nd, 2022
Verified purchase

Smooth except there was no place to show that I belong to the IHG Rewards Club and my member number: 840-859-117?

Thumbnail of user barryr234
1 review
0 helpful votes
November 12th, 2021
Verified purchase

Looking forward to seeing you!
Have heard great things about your Inn. Give us your favorite king room! But not on the third floor!

Thumbnail of user sandraw1449
Sandra W. – Reservation Counter Rep

Barry, Thanks for your review of the booking process.

Thumbnail of user gailf286
1 review
0 helpful votes
July 7th, 2022
Verified purchase

Easy booking as always. My husband stays at Hyatt Place in CA every month. I really like Hyatt This is why I am choosing this hotel while on vacation with a friend.

Thumbnail of user raym748
1 review
0 helpful votes
December 28th, 2022
Verified purchase

Great place to stay and as I work for PCL we did lots of work at the establishment

Reason I chose this business:

Vacation stay

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Ray! We hope you enjoy your stay!

Thumbnail of user jereh9
1 review
0 helpful votes
December 22nd, 2021
Verified purchase

Very easy process. Able to see photos of room, view amenities of hotel and price was within my range for visit with family during holidays.

Thumbnail of user sandraw1449
Sandra W. – Reservation Counter Rep

Jere, Thanks for your review of the booking process.

Thumbnail of user juliam1225
1 review
0 helpful votes
April 4th, 2024
Verified purchase

Wide variety of choices. Its location is central to my activities! I have stayed here before and found it quite satisfying. Clean, friendly, and beautiful

Reason I chose this business:

Easy to use

Quality
Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for booking with us, Julia. We hope you enjoy your stay!

Thumbnail of user laurab3395
1 review
0 helpful votes
September 25th, 2022
Verified purchase

Just from booking my reservation, the process has been smooth and easy with all fees and charges explained.

Reason I chose this business:

No real reason other than my mother-in-law forwarded Reservation Counter's link to me today.

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thank you for your review, Laura. We are happy the booking process was easy!

Thumbnail of user victorias1070
1 review
0 helpful votes
August 22nd, 2022
Verified purchase

This will be our second time at your casino/ Hotel. WE had a great first time and hope to repeat it.

Reason I chose this business:

Wanted to secure a room for the this weekend a head of time. Looking forward to our stay.

Thumbnail of user sandraw1449
Sandra W. – Reservation Counter Rep

Thank you for your review.

Thumbnail of user edwards2228
1 review
0 helpful votes
April 12th, 2024
Verified purchase

Easy to reserve. We request a room that is the most ocean front. Thank you. Our first trip here. We would come back every year

Quality
Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for booking with us, Edward. We hope you enjoy your stay!

Thumbnail of user kayc503
1 review
0 helpful votes
December 13th, 2021
Verified purchase

Fine, I would like to request a room on the first as well.
My husband is NOT able to climb stairs. Thank you.

Reason I chose this business:

He’s having surgery at St. Joseph Hospital.

Thumbnail of user wasimc1
1 review
0 helpful votes
December 14th, 2021
Verified purchase

Awesome! Loved the discount on rooms after registering. The rates were better than some other third party reservation sites.

Thumbnail of user sandraw1449
Sandra W. – Reservation Counter Rep

Wasim, Thanks for your review of the booking process.

Thumbnail of user bass0917
1 review
0 helpful votes
December 5th, 2023

I booked through this site unknowingly and was screwed over. I booked a 2 Queen Bed Suite with a Sofa Bed for My family for Thanksgiving. I emphasized the sofa bed with the agent several times and he was fully aware of it. I get to my destination 15 hrs. Away from my home and they've booked the wrong room, not enough space for my entire family. What could I do, I have no choice but to spend another $600 getting another room so my family would have somewhere to sleep. I call the company speak with a couple different supervisors, they say we will compensate you in 5-7 days. I get the email today saying we are going to refund you $15.99 for the inconvenience. I tell this supervisor that's not going to work as he continues to talk over me and not listen. Then I say I need to talk to the person over you then a corporate manager or somebody. He proceeds to tell me there is no one over him and I can write a email to the service team I refused to give me a corporate number. He then says this all we going to do, and still refuses to get me to someone over him. I hope this is not the way you guys intended on handling business. Because you guys got my reservations wrong I was out of pocket an additional $600, and your compensation is refunding me $15.99 that is bad business and I promise until I here something back I will call and complain everyday.

Tip for consumers:
I would never deal with a company like this that doesn't respect or value its customers.

Products used:
N/A

* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality
Thumbnail of user maryb5023
1 review
0 helpful votes
October 24th, 2022
Verified purchase

Needed a room for 2 nights we are having work done in the house and can't access the bedrooms

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Mary! We hope you enjoy your stay!

Thumbnail of user davidc9003
1 review
0 helpful votes
January 18th, 2024
Verified purchase

The page refreshed by itself and then showed a higher rate just when I was about to click the reserve button. Not cool.

Reason I chose this business:

The quickest way to reserve a room.

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, David. To provide our customers accurate pricing we request that hotels send us the most up-to-date pricing for their rooms at regular intervals. Our rates are constantly changing and can be lower or higher depending on when the room is booked. We can assure you that you are receiving the best rate available when you make the reservation. We apologize for any inconvenience. If you have any questions, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager

Thumbnail of user vickied142
1 review
0 helpful votes
August 20th, 2022
Verified purchase

Thanks so much, your website was very quick & easy to make my Reservation at your Best Western Plus Hotel. Can't wait to stay. Thanks again. Vickie D

Reason I chose this business:

I just wanted to make sure I was able to get a nice room for me & my best friends over Halloween Weekend. Lots to do in Alton. Hopefully the weather will be Beautiful.

Thumbnail of user sandraw1449
Sandra W. – Reservation Counter Rep

Thank you for your review of the booking process.

Thumbnail of user kevins2842
1 review
0 helpful votes
November 5th, 2022
Verified purchase
• Updated review

So far so good with the website, easy to do, but it just popped up on my phone

Reason I chose this business:

I didnt, just came up

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for your review, Kevin. We are happy you had a good experience using our website.

So far so good
October 31st, 2022
Verified purchase
• Previous review
Thumbnail of user pamelah2315
1 review
0 helpful votes
February 25th, 2024
Verified purchase

This was fine, however, reserving from Booking.com is very compplicated. It puts you in a loop and never asks for your personal info or payment. Not good. Started to just give up, but I given the site for reservation counter.com when I called for a live agent. I'm sure you loose many using Booking.com. People just don't have the time to hunt and peck for service. It should be easier and more user friendly.

Reason I chose this business:

Because the agent told me about it. If I wasn't persistent, I would never have pursued this.

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for choosing to book with Reservation Counter, Pamela. We appreciate you booking with us!

Thumbnail of user maryh4780
1 review
0 helpful votes
October 18th, 2023
Verified purchase

We have stayed at this hotel many times. So enjoy your hospitality, great food, concerts and fun! Look forward to our stay in December.

Love - Byan and Mary Henry

Thumbnail of user rachaelf70
Rachael F. – Reservation Counter Rep

Thanks for booking with us, Mary. We hope you enjoy your stay!

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From the business

We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.

Company Representative

Thumbnail of user mikeh1911
Mike H.
Typically responds within 3 days

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