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Reservation Counter has a rating of 4.7 stars from 43,467 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention great experience, easy process, and book online. Reservation Counter ranks 3rd among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
The booking process was incredibly easy and straightforward. From start to finish, the entire process flowed seamlessly, requiring minimal effort on my part. I appreciated the user-friendly interface and intuitive design, which made navigating through the booking steps a breeze. Overall, the simplicity and efficiency of the booking process greatly enhanced my experience and left me feeling confident and satisfied with my reservation.
I will never use this site again. They look like the hotel site, but they are not. The additional fees are ridiculous. I would have just called the hotel myself. How does it cost $15.99 to use a website to make a reservation. That's on top of all the other surcharges and taxes they don't bother to explain. Use someone else! No $126.00 room should cost $178.00. And good luck getting a final receipt from them as well.
My confirmation email showed cost of the room only (without adding taxes, etc.) -- which was considerably less than I had paid moments earlier by credit card. Adding to my confusion was a graphically prominent box that said "Cancel reservation?" I almost did, but fortunately decided to call B-W first. Your representative understood the situation immediately and politely explained that taxes, etc., accounted for the difference. The higher amount I had just paid was, indeed, correct -- but I felt the graphics were confusing.
I was confused.
It took me a little while to understand everything but I think I got it right. I'm 67 years old and nothing is easy anymore.
As always Hampton is very efficient. We've stayed with you numerous times and have been very satisfied. Keep up the good work. David Penman, Major, US Marine Corps (ret)
So far it's a great easy way to make my reservation. Looking forward to our trip in February.
Because I like your accommodations and your location of your hotel last time I stayed there. Everyone treated me fantastic. It was a great stay.
Thanks for your review, Barry! We hope you enjoy your stay!
Easy process - quick and simple. Good description of rooms. My only comment is that the stated rate per night was about $340 but then after you push to accept and process there was over $100 in additional fees added. It would be much nicer to just know the total cost per night up front.
Thanks for your review and feedback, Heidi.
Had to change my booking but found the right site and not only a few dollars cheaper but much better service. Thank you.
Tried to book on another site that just said online booking but they wouldn't accept my phone number as valid.? So found the right site and not only a few dollars cheaper but much better service. Thank you.
You're welcome! Thanks for booking with us, George!
Not happy with the price. No option for AAA or AARP discount. No answer to phone calls.
Thank you for your review and sharing your experience. Some hotel reservations have discounted rates for AAA and AARP members. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available, unfortunately. We wish these discounts were always available.
Smooth except there was no place to show that I belong to the IHG Rewards Club and my member number: 840-859-117?
Looking forward to seeing you!
Have heard great things about your Inn. Give us your favorite king room! But not on the third floor!
Barry, Thanks for your review of the booking process.
Easy booking as always. My husband stays at Hyatt Place in CA every month. I really like Hyatt This is why I am choosing this hotel while on vacation with a friend.
Great place to stay and as I work for PCL we did lots of work at the establishment
Vacation stay
Thanks for your review, Ray! We hope you enjoy your stay!
Very easy process. Able to see photos of room, view amenities of hotel and price was within my range for visit with family during holidays.
Jere, Thanks for your review of the booking process.
Wide variety of choices. Its location is central to my activities! I have stayed here before and found it quite satisfying. Clean, friendly, and beautiful
Easy to use
Thanks for booking with us, Julia. We hope you enjoy your stay!
Just from booking my reservation, the process has been smooth and easy with all fees and charges explained.
No real reason other than my mother-in-law forwarded Reservation Counter's link to me today.
Thank you for your review, Laura. We are happy the booking process was easy!
This will be our second time at your casino/ Hotel. WE had a great first time and hope to repeat it.
Wanted to secure a room for the this weekend a head of time. Looking forward to our stay.
Thank you for your review.
Easy to reserve. We request a room that is the most ocean front. Thank you. Our first trip here. We would come back every year
Thanks for booking with us, Edward. We hope you enjoy your stay!
Fine, I would like to request a room on the first as well.
My husband is NOT able to climb stairs. Thank you.
He’s having surgery at St. Joseph Hospital.
Awesome! Loved the discount on rooms after registering. The rates were better than some other third party reservation sites.
Wasim, Thanks for your review of the booking process.
I booked through this site unknowingly and was screwed over. I booked a 2 Queen Bed Suite with a Sofa Bed for My family for Thanksgiving. I emphasized the sofa bed with the agent several times and he was fully aware of it. I get to my destination 15 hrs. Away from my home and they've booked the wrong room, not enough space for my entire family. What could I do, I have no choice but to spend another $600 getting another room so my family would have somewhere to sleep. I call the company speak with a couple different supervisors, they say we will compensate you in 5-7 days. I get the email today saying we are going to refund you $15.99 for the inconvenience. I tell this supervisor that's not going to work as he continues to talk over me and not listen. Then I say I need to talk to the person over you then a corporate manager or somebody. He proceeds to tell me there is no one over him and I can write a email to the service team I refused to give me a corporate number. He then says this all we going to do, and still refuses to get me to someone over him. I hope this is not the way you guys intended on handling business. Because you guys got my reservations wrong I was out of pocket an additional $600, and your compensation is refunding me $15.99 that is bad business and I promise until I here something back I will call and complain everyday.
Tip for consumers:
I would never deal with a company like this that doesn't respect or value its customers.
Products used:
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* Reservation Counter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Needed a room for 2 nights we are having work done in the house and can't access the bedrooms
Thanks for your review, Mary! We hope you enjoy your stay!
The page refreshed by itself and then showed a higher rate just when I was about to click the reserve button. Not cool.
The quickest way to reserve a room.
Thanks for your review, David. To provide our customers accurate pricing we request that hotels send us the most up-to-date pricing for their rooms at regular intervals. Our rates are constantly changing and can be lower or higher depending on when the room is booked. We can assure you that you are receiving the best rate available when you make the reservation. We apologize for any inconvenience. If you have any questions, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Thanks so much, your website was very quick & easy to make my Reservation at your Best Western Plus Hotel. Can't wait to stay. Thanks again. Vickie D
I just wanted to make sure I was able to get a nice room for me & my best friends over Halloween Weekend. Lots to do in Alton. Hopefully the weather will be Beautiful.
Thank you for your review of the booking process.
So far so good with the website, easy to do, but it just popped up on my phone
I didnt, just came up
Thanks for your review, Kevin. We are happy you had a good experience using our website.
This was fine, however, reserving from Booking.com is very compplicated. It puts you in a loop and never asks for your personal info or payment. Not good. Started to just give up, but I given the site for reservation counter.com when I called for a live agent. I'm sure you loose many using Booking.com. People just don't have the time to hunt and peck for service. It should be easier and more user friendly.
Because the agent told me about it. If I wasn't persistent, I would never have pursued this.
Thanks for choosing to book with Reservation Counter, Pamela. We appreciate you booking with us!
We have stayed at this hotel many times. So enjoy your hospitality, great food, concerts and fun! Look forward to our stay in December.
Love - Byan and Mary Henry
Thanks for booking with us, Mary. We hope you enjoy your stay!
Gain trust and grow your business with customer reviews.
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Thanks for your review, James. We apologize for any confusion. Thanks for your feedback.