- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Reservation Desk has a rating of 4.7 stars from 45,026 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention great experience, easy process, and book online. Reservation Desk ranks 1st among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
We had an issue with my son checking in at another hotel. Very stressfull… until we spoke to Nada (I believe thats how its pronounced). Basically, we were able to speak with Angel the night before Easter! Dont ever let her go! Amazing customer service! She just made you guys look (econlodge) look amazing. Give her a raise or a bonus! Lol
I booked 2 rooms 3 weeks ago or so and the hotel on the night of check in only had one reservation in their system. We were on the phone for 50 minutes trying to get a refund. It was four people in my family and we were in town for the celebrity game. The one room they had was 1 bed. All of this took place at 12:00 midnight. U think they said sorry or tried to offer a discount or anything for our inconvenience. They did not. The service was horrible.
So far so good! Easy to do online. We have stayed there before and enjoyed it.
We had an issue with my son checking in at another hotel. Very stressfull… until we spoke to Nada (I believe thats how its pronounced). Basically, we were able to speak with Angel the night before Easter! Dont ever let her go! Amazing customer service! She just made you guys look (econlodge) look amazing. Give her a raise or a bonus! Lol
Way cheaper to book online than through a phone call to the hotel. Thank you.
Cheaper than phone call.
You're welcome! Thanks for your review, Brian!
This will be our second stay - we really had a great time last year and hope to have the same experience.
First thing that came up online
Very convenient and quick it's a plus to be able to cancel just in case of weather!
Thanks for your review, Janna. We want our customers to have a quick and enjoyable booking experience.
Great! I put wrong zip code in and it wouldn't allow credit card to be used! Thank you for being that sensitive! Great site!
Going on a cruise and my friends recommended this site!
Thanks for your review, Mary. We are happy you had a good experience using our website.
I found this website to be surprisingly simple and quick. I would use this reservation desk again. Having 3 kids, I love staying as Embassy Suite hotels because of the spacious rooms, 2 tvs and complimentary breakfast. It saves a family of 5 a few dollars to enjoy other things.
Booking a Disneyland trip for the family and Embassy Suites allows us to stay nearby with complimentary shuttle servieces.
Thanks for your review, Teresa. We are happy you had a good experience using our website.
I have stayed at this hotel for a year because of my work. That's hard enough to be away from family but because I stay at this hotel it's like a second home it makes me feel so relaxed from the GM down I have received nothing but first class service. I been recommending this place stay with family and friends visiting in the area and I'm still gonna recommend it still.
Thank you for your review, Adrian. We want our customers to have the best experience possible.
Very easy to book the reservation. Hope everything goes perfect when we arrive there the 17th.
I enter to the hotel web page, and then I decided to choose Embassy Suits.
Carlos Calderon was polite, hard working, thorough, and an absolute pleasure to work with! He patiently took almost 2 hours to find and book the perfect hotel for me. He was resourceful with use of google maps and other tools to give me a top quality search experience! Carlos is a tremendous asset to your team!
Laura, Thanks for your review!
Its my first time booking with Red Lion and it was so easy to do online - great price on the King size with Spa/breakdfast
Recommended by a friend
Thank you for your review, Nenita. We are happy you had a good experience!
The experience of booking a nice room was quick and easy. The room selection was way better than other travel sites. I would definitely be using Reservation Desk in the near future.
The room selection was better than other travel sites.
We love staying at this motel as it has always been clean in the rooms, quiet as far as not hearing "neighbors", desk staff friendly and close to Eugene airport! Thank you, Rosemarie
Please see above comments.
Thanks for booking with us, Rosemarie. We hope you enjoy your stay!
Visiting from out of town to see father on Hospice - amenities were amazing and it made a difficult trip a bit easier for all of us. Returning to see dad one last time and cant imagine staying anywhere else.
Easy to make and know it will be correct
Great experience. The process was self explanatory and easy to process. No hassle, love it.
A friend of mine recommended the hotel
Thank you for your review of the booking process.
Struggle with Choice Hotels Rewards. Most of mine are not getting listed.
What is going wrong?
Was told to reserve on line for better deals.
Sharon, thanks for your review. You may want to speak with the hotel staff about your member number when you check-in. While we provide the best available rates, we aren't involved with hotel reward programs. You may also contact our escalations team at support@reservationdesk.com.
Was very pleased with how quickly I was able to book this room for the hurricane event
Thank you for your review, Christine. We are happy you had a good experience!
Booking seemed easy, but no guarantee I'll like the room, hopefully not near the gym, or pool!
That's what came up
Thank you for your review, Laura. We are happy the booking process was easy!
I did not appreciate the service fee being charged when the original price with your ad did not include it. Made your final fee higher than other booking companies.
Redstone-Central heat did not work so used space heaters instead. Very cold the first night. Circuits overloaded and tripped breaker twice. Door latch and toilet flush handle broken. Beautiful building and friendly owner/manager.
Thought it was more econoical but was more with serice fee.
Thanks for your review and feedback, Joel. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. We recommend contacting the hotel directly with matters concerning their management or property since we are an online travel agency.
All went well. Was very pleased with hotel rate for the days I needed. This will be first time staying at Spinnaker. Hope when I leave the rating will still be 5 stars.
Got an email from you and was very pleased with hotel rate.
Great.
My wife and I are flying to Denver the morning of May 26th and will need an airport shuttle and would like to leave our little 2006 Honda Accord there at the hotel until returning Sunday May 29th. Dde
Past VERY favorable experiences at Comfort Inn!
My wife and I are flying to Denver the morning of May 26th and will need an airport shuttle and would like to leave our little 2006 Honda Accord there at the hotel until returning Sunday May 29th. Dde
Easy and fast. Not really happy with a sort of hidden charge to make it cancellable but I assume that is not your fault as booking agent.
First that came up and looked easy to use
Your site is user friendly. It was very easy for me to make my reservations.
Thank you for your review of the booking process.
Good online service.
However, the agent at the hotel couldn't speak English AND he quoted me 449. For two night. Not acceptable in either case.
I didn’t reason stated above.
Thanks for your review, Carole. We are happy you had a good experience using our website. Reservation Desk is an independent travel booking agency. We make reservations at over 200,000 hotels worldwide. You may want to express this to the hotel directly as they decide on matters affecting their service or management. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationdesk.com.
My first time to handle reservations but super easy. Been guest at Ritz many times over the years and always a special treat.
Wanted to handle it quickly
Thanks for booking with us, Jerry. We hope you enjoy your stay!
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thanks for your review, Jakob. We are happy one of our representatives was able to assist you and provide excellent service!