• Reservation Desk

Reservation Desk

Overview

Reservation Desk has a rating of 4.7 stars from 45,026 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention great experience, easy process, and book online. Reservation Desk ranks 1st among Vacation sites.

  • Quality
    1698

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 96.6%
Positive
14,376
Neutral
320
Negative
184
59
See all photos

What reviewers want you to know

Positive highlights

  • Quick and easy reservation process, great prices too.
  • Web site is good but takes to long to process requests.

Critical highlights

  • I had booked this room where my phone accidentally applied an old credit card that I cancelled.
  • I really don't like Interwebs reservations, just give me a phone number for the front desk and I'll be fine
How would you rate Reservation Desk?
Top Positive Review

“We had an issue with my son checking in at another...”

Jakob G.
4/9/24

We had an issue with my son checking in at another hotel. Very stressfull… until we spoke to Nada (I believe thats how its pronounced). Basically, we were able to speak with Angel the night before Easter! Dont ever let her go! Amazing customer service! She just made you guys look (econlodge) look amazing. Give her a raise or a bonus! Lol

Top Critical Review

“Inconvenience”

Hope C.
2/27/24

I booked 2 rooms 3 weeks ago or so and the hotel on the night of check in only had one reservation in their system. We were on the phone for 50 minutes trying to get a refund. It was four people in my family and we were in town for the celebrity game. The one room they had was 1 bed. All of this took place at 12:00 midnight. U think they said sorry or tried to offer a discount or anything for our inconvenience. They did not. The service was horrible.

Reviews (45,026)

Rating

Timeframe

Other

Reviews that mention popular keywords

reservation process (394) web site (263) reservation desk (366) booking process (183) book room (169) credit card (155) phone number (39) room rate (60) booking agent (17)
Thumbnail of user moniquet115
1 review
0 helpful votes
July 3rd, 2022
Verified purchase

So far so good! Easy to do online. We have stayed there before and enjoyed it.

Thumbnail of user jakobg33
1 review
0 helpful votes
April 9th, 2024
Verified purchase

We had an issue with my son checking in at another hotel. Very stressfull… until we spoke to Nada (I believe thats how its pronounced). Basically, we were able to speak with Angel the night before Easter! Dont ever let her go! Amazing customer service! She just made you guys look (econlodge) look amazing. Give her a raise or a bonus! Lol

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thanks for your review, Jakob. We are happy one of our representatives was able to assist you and provide excellent service!

Thumbnail of user brianz512
1 review
0 helpful votes
December 19th, 2022
Verified purchase

Way cheaper to book online than through a phone call to the hotel. Thank you.

Reason I chose this business:

Cheaper than phone call.

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

You're welcome! Thanks for your review, Brian!

Thumbnail of user susanv1172
1 review
1 helpful vote
June 22nd, 2022
Verified purchase

This will be our second stay - we really had a great time last year and hope to have the same experience.

Reason I chose this business:

First thing that came up online

Thumbnail of user jannas39
1 review
0 helpful votes
December 23rd, 2022
Verified purchase

Very convenient and quick it's a plus to be able to cancel just in case of weather!

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thanks for your review, Janna. We want our customers to have a quick and enjoyable booking experience.

Thumbnail of user maryc4239
1 review
1 helpful vote
October 13th, 2022
Verified purchase

Great! I put wrong zip code in and it wouldn't allow credit card to be used! Thank you for being that sensitive! Great site!

Reason I chose this business:

Going on a cruise and my friends recommended this site!

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thanks for your review, Mary. We are happy you had a good experience using our website.

Thumbnail of user teresat1016
1 review
0 helpful votes
February 19th, 2024
Verified purchase

I found this website to be surprisingly simple and quick. I would use this reservation desk again. Having 3 kids, I love staying as Embassy Suite hotels because of the spacious rooms, 2 tvs and complimentary breakfast. It saves a family of 5 a few dollars to enjoy other things.

Reason I chose this business:

Booking a Disneyland trip for the family and Embassy Suites allows us to stay nearby with complimentary shuttle servieces.

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thanks for your review, Teresa. We are happy you had a good experience using our website.

Thumbnail of user adriana341
1 review
0 helpful votes
February 9th, 2023

I have stayed at this hotel for a year because of my work. That's hard enough to be away from family but because I stay at this hotel it's like a second home it makes me feel so relaxed from the GM down I have received nothing but first class service. I been recommending this place stay with family and friends visiting in the area and I'm still gonna recommend it still.

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thank you for your review, Adrian. We want our customers to have the best experience possible.

Thumbnail of user ginav145
1 review
0 helpful votes
July 4th, 2022
Verified purchase

Very easy to book the reservation. Hope everything goes perfect when we arrive there the 17th.

Reason I chose this business:

I enter to the hotel web page, and then I decided to choose Embassy Suits.

Thumbnail of user laurao498
1 review
3 helpful votes
May 14th, 2021
Verified purchase

Carlos Calderon was polite, hard working, thorough, and an absolute pleasure to work with! He patiently took almost 2 hours to find and book the perfect hotel for me. He was resourceful with use of google maps and other tools to give me a top quality search experience! Carlos is a tremendous asset to your team!

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Laura, Thanks for your review!

Thumbnail of user nenitab5
1 review
0 helpful votes
November 17th, 2022
Verified purchase

Its my first time booking with Red Lion and it was so easy to do online - great price on the King size with Spa/breakdfast

Reason I chose this business:

Recommended by a friend

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thank you for your review, Nenita. We are happy you had a good experience!

Thumbnail of user roberta3063
1 review
0 helpful votes
May 24th, 2022
Verified purchase

The experience of booking a nice room was quick and easy. The room selection was way better than other travel sites. I would definitely be using Reservation Desk in the near future.

Reason I chose this business:

The room selection was better than other travel sites.

Thumbnail of user rosemariew47
3 reviews
0 helpful votes
February 22nd, 2024
Verified purchase

We love staying at this motel as it has always been clean in the rooms, quiet as far as not hearing "neighbors", desk staff friendly and close to Eugene airport! Thank you, Rosemarie

Reason I chose this business:

Please see above comments.

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thanks for booking with us, Rosemarie. We hope you enjoy your stay!

Thumbnail of user lisam4358
1 review
0 helpful votes
May 23rd, 2022
Verified purchase

Visiting from out of town to see father on Hospice - amenities were amazing and it made a difficult trip a bit easier for all of us. Returning to see dad one last time and cant imagine staying anywhere else.

Reason I chose this business:

Easy to make and know it will be correct

Thumbnail of user adedejia3
1 review
0 helpful votes
August 11th, 2022
Verified purchase

Great experience. The process was self explanatory and easy to process. No hassle, love it.

Reason I chose this business:

A friend of mine recommended the hotel

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Thank you for your review of the booking process.

Thumbnail of user sharong1793
1 review
0 helpful votes
November 8th, 2022
Verified purchase

Struggle with Choice Hotels Rewards. Most of mine are not getting listed.
What is going wrong?

Reason I chose this business:

Was told to reserve on line for better deals.

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Sharon, thanks for your review. You may want to speak with the hotel staff about your member number when you check-in. While we provide the best available rates, we aren't involved with hotel reward programs. You may also contact our escalations team at support@reservationdesk.com.

Thumbnail of user christinel1492
1 review
0 helpful votes
September 27th, 2022
Verified purchase

Was very pleased with how quickly I was able to book this room for the hurricane event

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thank you for your review, Christine. We are happy you had a good experience!

Thumbnail of user lauras3140
1 review
0 helpful votes
October 6th, 2022
Verified purchase

Booking seemed easy, but no guarantee I'll like the room, hopefully not near the gym, or pool!

Reason I chose this business:

That's what came up

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thank you for your review, Laura. We are happy the booking process was easy!

Thumbnail of user joelb733
1 review
0 helpful votes
March 9th, 2024
Verified purchase

I did not appreciate the service fee being charged when the original price with your ad did not include it. Made your final fee higher than other booking companies.
Redstone-Central heat did not work so used space heaters instead. Very cold the first night. Circuits overloaded and tripped breaker twice. Door latch and toilet flush handle broken. Beautiful building and friendly owner/manager.

Reason I chose this business:

Thought it was more econoical but was more with serice fee.

Quality
Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thanks for your review and feedback, Joel. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. We recommend contacting the hotel directly with matters concerning their management or property since we are an online travel agency.

Thumbnail of user sandral1590
1 review
0 helpful votes
April 5th, 2022
Verified purchase

All went well. Was very pleased with hotel rate for the days I needed. This will be first time staying at Spinnaker. Hope when I leave the rating will still be 5 stars.

Reason I chose this business:

Got an email from you and was very pleased with hotel rate.

Thumbnail of user douglase212
1 review
0 helpful votes
May 12th, 2022
Verified purchase

Great.
My wife and I are flying to Denver the morning of May 26th and will need an airport shuttle and would like to leave our little 2006 Honda Accord there at the hotel until returning Sunday May 29th. Dde

Reason I chose this business:

Past VERY favorable experiences at Comfort Inn!

My wife and I are flying to Denver the morning of May 26th and will need an airport shuttle and would like to leave our little 2006 Honda Accord there at the hotel until returning Sunday May 29th. Dde

Quality
Thumbnail of user gilbertb111
1 review
0 helpful votes
July 2nd, 2022
Verified purchase

Easy and fast. Not really happy with a sort of hidden charge to make it cancellable but I assume that is not your fault as booking agent.

Reason I chose this business:

First that came up and looked easy to use

Thumbnail of user vanessar468
1 review
0 helpful votes
September 13th, 2022
Verified purchase

Your site is user friendly. It was very easy for me to make my reservations.

Thumbnail of user sandraw1449
Sandra W. – Reservation Desk Rep

Thank you for your review of the booking process.

Thumbnail of user carolef164
1 review
0 helpful votes
December 3rd, 2022
Verified purchase

Good online service.
However, the agent at the hotel couldn't speak English AND he quoted me 449. For two night. Not acceptable in either case.

Reason I chose this business:

I didn’t reason stated above.

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thanks for your review, Carole. We are happy you had a good experience using our website. Reservation Desk is an independent travel booking agency. We make reservations at over 200,000 hotels worldwide. You may want to express this to the hotel directly as they decide on matters affecting their service or management. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationdesk.com.

Thumbnail of user jerrys1624
1 review
0 helpful votes
April 3rd, 2024
Verified purchase

My first time to handle reservations but super easy. Been guest at Ritz many times over the years and always a special treat.

Reason I chose this business:

Wanted to handle it quickly

Thumbnail of user rachaelf70
Rachael F. – Reservation Desk Rep

Thanks for booking with us, Jerry. We hope you enjoy your stay!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.

Company Representative

Thumbnail of user mikeh1911
Mike H.
Typically responds within 3 days

How do I know I can trust these reviews about Reservation Desk?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

4.7
45,026 reviews
Have a question about Reservation Desk?