• REVOLVE

2024 SITEJABBER AWARD

REVOLVE

Overview

REVOLVE has a rating of 4.6 stars from 1,014 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with REVOLVE most frequently mention customer service, fast delivery, and easy returns. REVOLVE ranks 35th among Women's Clothing sites.

  • Service
    166
  • Value
    58
  • Shipping
    57
  • Quality
    56

Proactively asks for customer feedback

This company responds to reviews on average within 3 hours

Positive reviews (last 12 months): 92.9%
Positive
683
Neutral
25
Negative
27

Instant Feedback

33,024 reviews

See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • Her sister had the exact same problem I did and also had to phone customer service to get the issue resolved.
How would you rate REVOLVE?
Top Positive Review

“Website is well organized and easy to navigate, pictures...”

Креветка g.
3/17/24

Website is well organized and easy to navigate, pictures of the products are clear and helpful, and everything looks so cute! Can't wait for my purchases to arrive. Update: all my items came quickly and were well packaged. The skirts are super cute, if not a little thin at the waistband area and the material of some tops is closer to cotton rather than an athletic fabric. The padded tank top and tennis dress were amazing though! All around super great designs for an even better price

Top Critical Review

“You all have blamed me for something my uncle did”

Jennifer C.
4/11/24

You all have blamed me for something my uncle did. I have to make a new password every time I go to your site. I'm embarrassed & angry about your treatment towards me. I've never claimed a dispute against you or any other store. Douglas Brooks made a dispute against you, and it was his wife & daughter who were shopping.

Reviews (1,014)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1206) shopping experience (417)
Thumbnail of user gihadfadi8346
4 reviews
0 helpful votes
March 17th, 2024

Website is well organized and easy to navigate, pictures of the products are clear and helpful, and everything looks so cute! Can't wait for my purchases to arrive. Update: all my items came quickly and were well packaged. The skirts are super cute, if not a little thin at the waistband area and the material of some tops is closer to cotton rather than an athletic fabric. The padded tank top and tennis dress were amazing though! All around super great designs for an even better price

Thumbnail of user sandrac3087
1 review
0 helpful votes
April 11th, 2024
Verified purchase

I've recently started using Revolve and plan to continue buying from them. Their clothes are great quality and you can find good prices and good sales. I've reached out for questions a couple of times and representatives have picked up the phone without a long wait. Website categorization, pictures, descriptions and size chart are very clear and helpful. Some pictures include a close up of material which is great to know what you're ordering. Shipping and returns are made very easy. Overall great experiences with Revolve.

Thumbnail of user ingvard
6 reviews
0 helpful votes
January 8th, 2024

This online store is definitely a market mastodon, just look at the assortment here.
Plus, this company has a plethora of positive reviews, and that was the reason why I decided to shop here.
A lot of branded clothes and shoes are presented here, and when I made an order of some fancy adidas runners, I found out that there was a free international shipping for orders of $100 or more. That was fascinating, the shoes came to within a quick period.

Thumbnail of user brendaw1942
1 review
0 helpful votes
October 16th, 2023
Verified purchase

Great selection, fabulous brands, high quality, love the recommended size selections. Easy returns if needed but rare. Just love everything "REVOLVE".

Reason I chose this business:

See above reasons.

Thumbnail of user sueb1178
1 review
0 helpful votes
March 24th, 2024
Verified purchase

Then when we realized what happened and u would ship my order to me, some of the product was not available.
But I did keep one dress and am happy with it

Just weird experience

The fixed it right away

Reason I chose this business:

Love their products, service, and return process

Service
Thumbnail of user donnah2852
1 review
0 helpful votes
January 25th, 2024
Verified purchase

I have been a customer of Revolve for over 15 years. I wear an XS in most items of clothing which I find difficult to find in stores, plus the selection on Revolve`s site is by far superior. I live in Canada and many of my clothing choices are not available here. In addition I love the fact that I can receive the item the next day, free in most cases, and can return it if necessary, also free. What more could one ask for!

Reason I chose this business:

Tons of choices in my size, next day service, free shipping and free returns.

Thumbnail of user celinac43
1 review
0 helpful votes
September 29th, 2023
Verified purchase

Perfect. I just picked up the wrong size but im in argentina. The rest perfect, it has been delivered really quickly.

Thumbnail of user daniellek606
1 review
0 helpful votes
April 5th, 2024
Verified purchase

We'll run business, good quality products offered, strong communication, when delays do rarely occur revolve team proactively addresses and communicates. Pre-order process is great good customer service all around. Fun place to shop but more importantly a well run business

Ordered 2 of same dress on accident- was resolved right away

Reason I chose this business:

Reasons above

Service
Thumbnail of user bernarditab1
1 review
0 helpful votes
November 23rd, 2023
Verified purchase
• Updated review

Revolve has a great variety of products and good prices. Easy to order, easy returns. Very good customer service when needed

Very friendly and efficient service, providing good information of different services available. Solving me issue in no time.

Reason I chose this business:

I have been a customer for years. I like there selection, easy to order and returns. Fast delivery, usually 2 days.

Service
Easy transacción
November 22nd, 2023
Verified site experience
• Previous review
Reason I chose this business:

I like the selection

Easy, fast
March 4th, 2020
Verified site experience
• Previous review
Thumbnail of user bricam
1 review
0 helpful votes
August 8th, 2023
Verified purchase

I have been a customer of revolve for 10+ years. They are the best. I would recommend but I don't want anyone else shopping there lol.

It was just to get some information. They were more than helpful.

Reason I chose this business:

Their clothes are durable and fashionable. A different style than you would see in a mall.

Service
Thumbnail of user moniquew275
1 review
0 helpful votes
October 16th, 2023
Verified purchase

Always timely with purchases arriving and return policy is great and fast- money comes back to you in days

Reason I chose this business:

Selection and returns

Thumbnail of user suep628
1 review
0 helpful votes
December 16th, 2023
Verified purchase

I have started shopping a month ago with Revolve, I'm very happy with their delivery and their return process is one of the easiest.
Your refund is returned back to you immediately which I was very impressed with, no other is that quick, and I shop a lot online.
I will definitely be shopping with again and cannot recommend enough.

Reason I chose this business:

My daughter recommended.

Thumbnail of user kmoriesaywonxzif
7 reviews
1 helpful vote
April 27th, 2024

This shirt is slightly oversized, but has a dense fabric, so it fits well. I feel comfortable in it.

Thumbnail of user sarah1128
1 review
0 helpful votes
April 9th, 2024
Verified purchase

Shopping at revolve is very efficient, a lot of brands listed that are hard to find in my local stores. What ever I bought I had used and enjoyed.

Thank you revolve

1-Fast response
2- very reliable and helpful

Reason I chose this business:

I choose revolve for its brands efficiency

Service
Thumbnail of user dlol2
1 review
0 helpful votes
October 7th, 2023
Verified purchase

Easy no fuss purchase. It was a quick delivery, I am very impressed. Love the necklace too!

Reason I chose this business:

Jessica Braun (YouTube) recommendation, gotta love her!

Thumbnail of user elenas412
1 review
0 helpful votes
April 4th, 2024
Verified purchase

I ordered a Prism AHA/BHA serum by Herbivore, which was sold out elsewhere. Was happy to find it on Revolve. Delivery came fast and smooth. Great product and service.

Thumbnail of user karleev4
1 review
0 helpful votes
April 2nd, 2024
Verified purchase

Easy to navigate app, no hassle ordering and surprisingly fast shipping. Most importantly, easy returns! Highly recommend.

Reason I chose this business:

Selection, easy returns.

Thumbnail of user marym6804
2 reviews
0 helpful votes
April 26th, 2024
Verified purchase

I almost always have a great experience with Revolve! Fast shipping, easy returns, and great customer service!

Reason I chose this business:

See the above answer

Thumbnail of user alexandram471
1 review
0 helpful votes
November 6th, 2023
Verified purchase

Great. No issues. Order delivered as expected. Returned items that didn't fit. Will order from Revolve again.

Thumbnail of user deet189
1 review
0 helpful votes
April 3rd, 2024
Verified purchase

They were great. Package arrived on time.I would order again if I see a product I like.

Reason I chose this business:

That's where I saw the product

Thumbnail of user sarir14
1 review
0 helpful votes
December 2nd, 2023
Verified purchase

I love the selection of dresses and beauty products Revolve offers and their return/exchange policy is so easy. I rarely shop anywhere else now.

Reason I chose this business:

Ease of shopping. Great selections and sizes.

Thumbnail of user peggys779
1 review
0 helpful votes
March 26th, 2024
Verified purchase

Revolve is a dream to do business with. Super fast shipping… they let you know where your purchase is every step of the way! Easy returns.
And, when you call with a question about sizing… they are superb! They know their products and merchandise ad provide sage advice!

Reason I chose this business:

See above readin.

Consistently excellent merchandise, delivery, returns and product knowledge.

Thumbnail of user donnae1234
1 review
0 helpful votes
March 11th, 2024
Verified purchase

So many great selections, unique styles and quality clothes. The people who work at Revolve are very responsive and knowledgeable!

If you call or text or send an email, the Revolve employees are extremely responsive and very helpful.

Reason I chose this business:

The clothes are very stylish!

Service
Thumbnail of user monicat456
1 review
0 helpful votes
April 4th, 2024
Verified purchase

Amazing customer service thank you so much i called and never received a package and they took care of it.

Reason I chose this business:

Because of the awesome customer service

Service
Thumbnail of user lisab5512
1 review
0 helpful votes
April 21st, 2024
Verified purchase

Revolve's website is super easy to negotiate, they have lots of choices and you receive your items quickly. Returns are easy as well.

Reason I chose this business:

My daughter referred me to Revolve.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.

Company Representative

Thumbnail of user candicel9
Candice L.
Typically responds within 3 hours

How do I know I can trust these reviews about REVOLVE?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

4.6
1,014 reviews
Have a question about REVOLVE?

Related forum posts

What are the best vegan brands right now?

Hoping to find well-known brands that carry vegan products

Why are cruelty-free products important to you?

Can you share why cruelty-free products are important to you?

What are your favorite cruelty-free makeup dupes?

I'm looking for cheaper, cruelty-free versions of higher end products.