• RevZilla

2024 CUSTOMER CHOICE AWARD

RevZilla

Overview

RevZilla has a rating of 4.7 stars from 5,146 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience, and fast delivery. RevZilla ranks 1st among Motorcycle Parts sites.

  • Service
    924
  • Quality
    1751

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 91.2%
Positive
4,392
Neutral
179
Negative
247

Instant Feedback

61,610 reviews

5
See all photos

What reviewers want you to know

Positive highlights

  • Easy shopping experience and lots of great review videos!
  • So, bottom line – if you're in the market for motorcycle gear, do yourself a favor and check out Revzilla.
  • 2024 Customer Choice Winner

Critical highlights

  • I called customer service to see if they could track, and they struck me as defensive and unapologetic.
How would you rate RevZilla?
Top Positive Review

“I love RevZilla”

Scott H.
2/2/24

I love RevZilla. My friend told me about them because they use affirm. If you can't afford something all at once its super convenient and awesome to be able to split it into multiple payments with no interest. I have not seen other motorcycle gear vendors use affirm.(great business decision btw). So far shipping has been pretty quick as well and I've had no issues with the products. They also have review videos of their products and their support rocks.

Top Critical Review

“Having to pay $20 extra in return costs due to horrible...”

Colin
4/11/24

Having to pay $20 extra in return costs due to horrible sizing of the eclipse 2 jacket sucks. I guess my bad on the first return given I ordered an L (6'@ 200lbs) when I should have sized up as it's a jacket and meant to be worn with layers, however getting the XL and it still being tight in the shoulders and the hem sitting almost at my belly button is a joke. Seems like a great jacket but hard to really say as I haven't been able to fit into one yet.

Reviews (5,146)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (746) customer service (2204) motorcycle gear (183) customer support (174) return policy (173)
Thumbnail of user juniorj54
1 review
0 helpful votes
February 13th, 2024
Verified purchase

I came in as a first-time customer and was received with friendly customer service and patience. I especially appreciated given the hectic holiday shopping season. They were even kind enough to recommend me to other places for specific items they had a limited supply of at that time. It says a lot about the integrity of a shop, caring more about building community than making a sale. I would 10/10 come back.

Reason I chose this business:

I yelped them

Reason I chose this product:

Style, price, and their recommendation

Quality
Thumbnail of user kyleh861
1 review
0 helpful votes
February 14th, 2024
Verified purchase

Ordering is easy, like most sites. However, its when there are issues is where RevZilla really shines. Sometimes the parts just don't fit like you would want or the gear isn't what you expected. RevZilla takes has always been responsive and they take care of it quickly. So many store fronts (and people) are just so unresponsive when an issue arises, not RevZilla in my several years of experience with them.

As noted above, responsive and took care of the issue within a day. Consistently good.

Reason I chose this business:

Responsiveness, knowledge, and customer service for years. I have four motorcycles and RevZilla get's most of my business because of this. So much better than Rocky Mountain. In fact, I stopped doing business with RM over a year ago due to their customer service specific to a return of an item that would not fit a bike they said it would. They simply do not know the products they sell.

Reason I chose this product:

Needed bike protection for my wife's CRF.

Service
Quality
Thumbnail of user virginiaj865
1 review
0 helpful votes
April 25th, 2024
Verified purchase

I ordered the Alpinestars J-6 WP Women's Riding Shoes in grey/purple. I'm normally a women's size 10 but sized down to 9.5 per previous reviews and I'm glad I did (probably could have gone down to a 9 in all honesty). These shoes are super comfy for riding and also just when walking around, they don't slip on any surface I've come in contact with yet. They have great ankle support too! So far the best riding shoes I've had so far.

Reason I chose this business:

Best price I found on the type of shoes I was looking for and brand I wanted.

Reason I chose this product:

I needed new riding shoes and wanted something waterproof but not a full on boot and these fit what I was looking for.

Quality
Thumbnail of user alext1274
1 review
0 helpful votes
April 19th, 2024
Verified purchase
• Updated review

I've bought multiple items in the past year from them including riding gear and bike parts. Had to return/exchange some things. Never a problem. Good prices, particularly on clearance. Reasonably fast shipping, usually within one week in the US. $10 shipping return fee is reasonable considering what shipping costs otherwise. Recommend them.

Service
Quality
Great customer service and clearance prices!
January 29th, 2024
Verified site experience
• Previous review
Great deals, easy to use site
January 21st, 2024
Verified site experience
• Previous review

Great deals, easy to use site. Thanks!

Thumbnail of user babaka15
1 review
0 helpful votes
April 20th, 2024
Verified purchase
• Updated review

I recently purchased the Dryspec D-20 soft panniers. Had some Revzilla cash, RPM cash, a Gift Card and the Customer Service rep was very helpful in ensuring I use all of that towards my purchase as things got a little complicated. Further, I got a price match and she made sure that remained in place while working through the $$s. All in all, a great experience. 2nd purchase of a major item. Will keep coming back for best price and service.

Had some Revzilla cash, RPM cash, a Gift Card and the Customer Service rep was very helpful in ensuring I use all of that towards my purchase as things got a little complicated. Further, I got a price match and she made sure that remained in place while working through the $$s

Reason I chose this business:

Will keep coming back for best price and service.

Reason I chose this product:

Been eyeing the Dryspec D-20 for a while and with the price match, it was a no brainer.

Service
Quality
Excellent customer Service by Olivia
April 8th, 2024
Verified site experience
• Previous review
Thumbnail of user gwenl138
1 review
0 helpful votes
March 8th, 2024
Verified purchase
• Updated review

So far I have purchased almost all of my gear from this site. They have such a wide variety of women's clothing to choose from, it has made this journey easy! The return policy is great and absolutely necessary when trying to shop for women's anything. But most of the sizing charts have been on point and I have only had to swap out a few items... pants, of course! Shipping is always extremely fast and they process returns very quickly.

Reason I chose this business:

A friend referred me.

Quality
I love the wide variety of gear available
February 28th, 2024
Verified site experience
• Previous review

I love the wide variety of gear available. And the return policy is SO GREAT because ordering clothing, especially women clothing, online is one of the hardest, most frustrating tasks to deal with in life.

Reason I chose this business:

Positive experiences so far! Unless given a reason not to. I'll always come back!

Thumbnail of user joelg546
1 review
0 helpful votes
April 27th, 2024
Verified purchase

Some previous customer reviews mentioned that the gloves seemed too tight / small.

A Revzilla video review mentioned that the gloves might be slightly large.

So I balanced those opinions and stayed with my normal size (Medium). (For reference, I have relatively big palms and short fingers and usually wear medium in all sorts of gloves.)

I should have listened to the customer reviews. I'm working on stretching them out, but these are pretty small and tight.

Quality
Thumbnail of user jeffh2205
1 review
0 helpful votes
October 11th, 2023
Verified purchase

Shopping experience and check out are fine automated processes. The website usually works well. The issue with this experience is I received two tracking numbers for three boxes. The third box arrived separate from the other tracking numbers over four days, yes including a weekend. That weekend was spent talking to customer service about if a third box had been sent or not.

I don't think customer service actually read my emails as they addressed concerns in their FAQ by the standard responses, but the standard responses did not match my questions... otherwise I would not have asked my question.
The orders page under my account needs to indicate if a tracking number has multiple packages/boxes. I received two tracking numbers via email. Three items were to be in one package, while a fourth item had been packaged for the other tracking number. however, the tracking number with three items arrived with only one item in the box. Where are the other two items from that tracking number? Four days later a second box for the first tracking number arrived with the other two items in it. That same day, a third package with the second tracking number arrived.... in total three boxes for two tracking numbers which caused a lot of confusion between me and customer service.

Reason I chose this business:

I've used RevZilla before. Free shipping.

Service
Thumbnail of user mattg701
1 review
0 helpful votes
March 25th, 2024
Verified purchase

These riding shoes (boots) are nice, real leather, comfy, easy off zipper, better protection than tennis shoes. That's about all the good things. Otherwise they seem like a 120-150 dollar pair of boots. They're moderately comfortable, nowhere to tuck the laces, no extra ankle protection, and priced like they would have all the features. They also don't give the best footing on the bike (I get it they're riding shoes, but "riding" is still in there), soles can be a little slippery at times. I'm gonna keep them, but kinda wish I woulda went a different direction.

Reason I chose this business:

Great experiences in the past, great experiences now

Reason I chose this product:

Looks although I slightly regret that.

Quality
Thumbnail of user helenr1246
1 review
0 helpful votes
February 14th, 2024
Verified purchase

Beginner getting some first gear here :) Tried a few things on in the store and got some great advice from the knowledgeable staff. Some items weren't available in store so I ordered them online. Had to return one item because of sizing and the customer service rep not only processed the return but made recommendations about alternatives. LOVE this place!

Excellent service, above and beyond!

Reason I chose this business:

Reputation.

Reason I chose this product:

Reviews and photos.

Service
Quality
Thumbnail of user ainn
1 review
0 helpful votes
April 21st, 2024
Verified purchase

I've been a customer since 2016, great service, fast shipping, great customer service, after the new merger only recently I had some issues, the packaging had arrived in bad shape which never happened before, lost an item from a big hole in the box and got sent a used item when paid for new, but customer service is quick and understanding and fixed the issue. The new perks program isn't as great as a couple years ago, IMO. There are still some nice promos though.

Reason I chose this business:

Easy to browse for products and good variety, official no bootlegs, customer service.

Reason I chose this product:

Product been on my wishlist for a while and there's a nice discount with promo.

Quality
Thumbnail of user aaronm1152
1 review
1 helpful vote
September 1st, 2023
Verified purchase

This shoe fits my dress style seamlessly. I'm happy that I don't have to wear something that looks like a motorcycle shoe when I'm off the bike, walking through the mall or hanging with friends. I can hop off my bike and walk straight into the movies without drawing attention because of my footwear. It has all the safety features that I'm looking for as well. Perfect shoe for me. Fits true to form, comfortable, safe and fits my style.

Reason I chose this business:

Best online store for anything motorcycle related. Hassle free. Lots of info on the products sold and the videos are really really helpful in helping me make my choice. Really appreciate those videos.

Thumbnail of user ricardoc431
1 review
0 helpful votes
September 20th, 2023
Verified purchase

Very comfortable, nice finish! Doesn't feel hot up to 90-95 F. Would definitely buy it again. Looking forward to trying the goretex capabilities on this

Reason I chose this business:

Fast delivery, good prices, vast array of products

Thumbnail of user jerrym1291
1 review
0 helpful votes
September 19th, 2023
Verified purchase
• Updated review

Military discount verification process crashes. Also, 15% for signing up for email didn't work.

*** RevZilla reached out and provided discount in form of account credit. Thank you!

Thumbnail of user kimberlye1018
Kimberly E. – RevZilla Rep

You are welcome, Jerry, Thank you for your service. We are happy to correct an issue when our customers have one.

Military discount verification process crashes
October 16th, 2023
Verified site experience
• Previous review

Military discount verification process crashes. Also, 15% for signing up for email didn't work.

* RevZilla attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user earleb28
1 review
0 helpful votes
February 14th, 2024
Verified purchase
• Updated review

As a long-standing customer, I ordered a set of Pirelli Diablo Rosso IV tires because your website said they were "in stock". To my surprise, they were shipped and received separately but the larger issue is that the rear tire is dated 4423 (which is fine) but the front tire is dated 3421, already two+ years old. This might not seem an issue to you, but for a frequent Dragon twisty rider, it IS an issue when my butt is on the line at a 50+ degree lean.

Reason I chose this business:

Past excellent experience.

Reason I chose this product:

Past excellent curve traction.

Quality
Zilla always comes through as advertised...
January 28th, 2024
Verified site experience
• Previous review

Zilla always comes through as advertised...!

Reason I chose this business:

Past excellent experiences.

Easy, peasy order w/Zilla Cash!
July 5th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Easy, peasy order w/Zilla Cash!

Excellent
June 30th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Always reliable!

Thumbnail of user darryll139
1 review
0 helpful votes
October 5th, 2023
Verified purchase

Bought a fox helmet from you guys. Awesome price and fast shipping. Very happy with my purchase. Sent me a bunch of stickers! A+++

Reason I chose this business:

Cheapest fox helmet that I found online. Other venders were $50+ more for the same helmet. Revzilla was a no brainer

Thumbnail of user victorv402
1 review
0 helpful votes
October 23rd, 2023
Verified purchase

I was able to order a helmet that I wanted greatly for my birthday and it was the most easiest and smoothest process ever.
Not only is it extremely easy to order from here, but the package and ship team are extremely fast and reliable. I received my helmet way before the day of birthday, so I'm happy to be riding with some new gear.

Thank you to everyone!

Reason I chose this business:

SHOEI X-15 Marquez Motegi4 Helmet

Thumbnail of user senthiln2
1 review
0 helpful votes
September 28th, 2023
Verified purchase

The best place to look for motorcycle gear. Good inventory, great customer service and good set of video description. Highly recommended.

The issue was resolved as quickly as it could have been.

Reason I chose this business:

For real motorcycle gear. If you go elsewhere you may not always get the real thing and that's not acceptable when it comes to motorcycle gear.

Service
Thumbnail of user fredericd50
2 reviews
0 helpful votes
October 28th, 2023
Verified purchase
• Updated review

Bought the Rukka Outlast long sleeve shirt. Cheaper than heavy Merino whoop and supposedly more apt for the cold.

Fit is as advertised, material is very soft and doesn't feel plasticky like some other Outlast shirts I've had. Have been riding in it a bit and works great, basically can replace a mid-weight Merino layer in the cold. Will have to see how it does in the heat where past Outlast shirts did less well, but we're off to a promising start.

Reason I chose this business:

Selection and reviews

Great selection
July 20th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Selection and availability

Thumbnail of user meganw672
1 review
0 helpful votes
June 15th, 2023
Verified purchase

Revzilla was awesome: timely shipping, super informed about the policies. Love it... But the Oxford leggings, honestly not a fan. They were a quick purchase and the reviews seemed nice but apparently if you have a large waist, you have larger calves. The pants fit perfectly at the hip and thigh, the armor moved into position nicely when on a bike but the bottom part of the pants was floppy like a boot cut which is not what I wanted. Probably won't purchase these again.

Thumbnail of user michaels11488
1 review
0 helpful votes
August 18th, 2023
Verified purchase

You guys are the greatest. Website is comprehensive and easy to navigate. Unbelievable selection of top notch parts and gear for all riders and experience levels. Worked with JoJo D in the Live Chat at checkout. What a pleasure she was to correspond with. Helpful and knowledgable beyond expectations.

You've EARNED a new customer who will spread the word to my riding family and friends!

Revzilla is Squared Away!

Reason I chose this business:

You guys seemed to be the place for all things KLIM

Service
Thumbnail of user jessicas3926
1 review
0 helpful votes
April 25th, 2024
Verified purchase

Revella is great never had an issue they're always quick to respond.
The citation too helmet that I purchased however I will only get four stars the internal sun visor is hardly tinted on like the LS2 previous version which had a nice dark tinted lens that came stock with it and it allows a lot of air flow through sometimes too much even with all the vents closed ( contacts don't like wind)

Reason I chose this business:

Selection pricing reliability

Reason I chose this product:

Is the only helmet that had everything I was looking for stock ( except disappointed in how the tinted sun visor is not very tinted like the previous versions were)

Quality
Thumbnail of user douglash34
1 review
0 helpful votes
April 22nd, 2024
Verified purchase

What I expected, nothing more, nothing less. Revzilla used to set the standard for customer service, but since the big merger/acquisition, it just doesn't seem quite the same. The personal tough has pretty much disappeared. In this particular order, a Givi case arrived fairly quickly, but still slower than when I order Givi from a reseller in Italy (note: I'm about 45 minutes from Revzilla's Philly shop.)

Reason I chose this business:

I've been a customer since they opened.

Reason I chose this product:

The product lines from this order are very well known to me.

Quality
Thumbnail of user mattl423
1 review
10 helpful votes
December 23rd, 2021
Verified purchase

Item was never shipped, even ordered in time for xmas shopping. 2 weeks later, still not shipped and they didn't bother to let me know the item was back ordered (even with it saying ships next day on product page. No email, nothing. Shop elsewhere, this place blows

Tip for consumers:
Buyer beware

Products used:
None, never came

Service
Value
Shipping
Returns
Quality
Thumbnail of user kylem964
1 review
0 helpful votes
July 28th, 2023
Verified purchase

The product was as described and appears well made with quality materials. Easy installation, minimal vibration, great field of view. Super fast shipping, great all-round shopping experience.

Reason I chose this business:

Reliability, reviews, selection

Sitejabber for Business

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.

Business History

RevZilla was founded in 2007 by a core team of riders whose sole goal was to bring the best possible shopping experience to any enthusiast who visits us, in-store or online. Over the next decade, we continuously smashed records, raked in awards, and, most importantly, helped keep hundreds of thousands of new and experienced riders safe and sound. Now, as part of the Comoto Family of Brands, RevZilla continues its mission to serve the rider, fuel the industry, and inspire the community.

At RevZilla, we know that a large and rider-specific product selection is a commodity within the world of motorcycle gear and parts web sites. There is a lot of competition out there and to an extent we all have overlapping product selections. We hope our straightforward and fair customer approach differentiates us from the pack and speaks to how serious we are about putting our customer's satisfaction as our number one priority.

For us, the customer always comes first and we do our darndest to make sure that each customer has an experience which is exemplary of our brand.

Company Representative

Thumbnail of user liml27
Andrew L.
Typically responds within 4 days

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4.7
5,146 reviews
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