Saks Off 5th

As many other people have said, this company will not refund you any return or misplaced packages. The customer service agents are horrible and don't resolve anything. I have been going on 2 months trying to get my money back. WARNING: do not buy from this retailer. It may seem like buying from a big department store might be easier to deal with customer service but WRONG!

I ordered a Balenciaga hourglass croc bag online, a FAKE bag was delivered to me, I immediately went to their closest store, I was told to call customer service and that return can not be processed in store, after 20 minutes on the phone and pictures of the Fake bag emailed to them, I was given a prepaid shipping label to return the bag and says to except refund in 15 business days. Two weeks later I received the same bag in the mail saying the bag can't to be refunded because they didn't sell it to me. SCAMMERS!

Very bad experience, my black friday purchase was a waste of time and money. Clothings were defect where I had to make a return, they still charged me shipping fee. Customer service can not be found and if you get lucky with their phone number, they barely understand English. I will never buy any thing from Saks Off 5th.

I ordered what I thought was a well made "red" wool baseball cap for my daughter. She received this a terribly mis-shaped "black nylon" cap with a bill that looked like a very sad duck.

When I made my first inquiry as to a return they asked for a picture of the hat received, a copy of the receipt and bar code attached to the hat - I sent all and have not received any further communication.

This review is not about the poor quality nor the wrong item received, it is about POOR customer service.

Do yourself a favor and shop elsewhere, but remember to read reviews before you do!

P.S. I gave them 1 star only because I had to, oh yeah, they did take my money and send out "something" in return. :(

I ordered four items but only received 3. I contacted Customer Service for an investigation and received a no-refund decision! It infuriated me because it was their packing crew's fault for not including all the items in my order. And now, no refund means that I have to pay for something that I never received. This company is a joke! I used to be a loyal customer of Saks. After this bad experience, I've learned a lesson that cost me $70--I closed my account and any communications with this company. Stay away!

I was thinking about purchasing some shoes from your company, and awhile later I had a customer walk in and was and had been on hold for a good amount of time, and when he got through he was not happy with the 2 left shoes he had received, and customer service was not interested in helping him at all and had an attitude, so this is the reason I will be taking my business to a company that actually cares about customer service, sincerely Scott fleenor

I did an order online on December 4th and I received only 2 items out of 3 and after 8 phone calls and 15 days of waiting to do their investigation they didn't refund my money.

I had the most horrible experience and I am involving my attorney on this matter:

I ordered 14k golden necklace which has NEVER been delivered to my building!
The carrier sent a photo of package delivered to the wrong building.
I sent a photo of my lobby which is completely different the lobby from carriers photo and also a confirmation from my doorman that he never received a package. (Photos are attached)

I have filed claim twice with Saks Off Fifth and both times they denied my claim saying that the package was delivered.

I would never recommend anyone to order anything online from them!

They are criminal!

I am

Purchased a gold necklace, returned the next day as it was damaged. They received the item on Dec 26,2023 and I still have not received my refund. I learned the first customer rep I spoke to did not open a claim when I called to follow up. The second rep opened a claim. It will take 10 business days to research and another 5 to receive the refund. If I am lucky I will receive my refund end of February.

I recently ordered an item from here and did not receive a refund during investigation for no valid reason. This place sucks and I will never in my life buy from here. If you want something shop somewhere else! They suck!

I ordered a pair of shoes The actual size was much larger than indicated
I followed their steps for a return
They sent the shoes back to me accusing me of wearing them
I called an explained I couldn't wear them even if I waned to because of the size
I was told they would contact me in 24-48 hours... No contact
I called back and was told there is nothing they can do

I have placed 4 orders with this dump in the last 30 days. I only received 1. When I contacted customer service, I was told the only thing that they can do is put in a claim, which takes 7-10 days. After a long wait, I was told that my claim was denied. So not only did I not get my items, they kept my money.

STAY AWAY. They have the worst customer service I have ever experienced, even considering Comcast. The customer service here is plain horrible and their management/policies are plain disgusting.

I contacted the Better Business Bureau and my ATTORNEY GENERAL, after reading other reviews.

DO NOT EVER SHOP AT THIS STORE AS THEY HAVE THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! AFTER BEING A LONG TIME CUSTOMER OF OVER 30 YEARS THEY COULDN'T MAKE A ONE TIME EXCEPTION TO RETURN AN ITEM OUTSIDE THEIR WINDOW! THEY EVEN TOLD ME IF I WERE HOSPITALIZED FOR 3 MONTHS THEY STILL WOULD NOT MAKE AN EXCEPTION TO THEIR RULE SO I WOULD ADVISE TO NEVER EVER SHOP AT THIS STORE AS THEY COULD CARE LESS ABOUT ANY OF THEIR CUSTOMERS!

FedEx lost my package and sacks or desechos won't refund me. I call customer service and I have to wait for so long to get someone that doesn't understand English.

Ordered Effy Ring and Fedex delivered a package with an empty Effy Ring Box! Customer service refuses to refund! Unbelievable rip-off of the highest order! DO NOT SHOP HERE!

I ordered a pair of designer shoes on clearance.
What I received was a used pair of shoes in the wrong size in some random other designer box. There was no new shoe packing, just slung in a box that did not correlate with the shoes
Appalling customer service follow up. Ruined them needed for event. All Saks off 5th agents offshore say that Saks does NOT have US contact that Saks off 5th corporate is now in Philippines! And sadly we all know how frustrating it is dealing with the customer service offshore. When calling a store the staff confirmed that!?
Saks off5th is a US based corporation!
Apparently they have their offshore 3rd party contractors and domestic store staff lie about the corporate location in an effort to shield the executive management from any sort of accountability.
Stay Away...
This is classic bait and switch
Trying to fraudulently pass off used merchandise on unsuspecting customers. Additionally trying to correct they turn into a maze of deception.

Horrendous! They charged for my order and I never got it. I have called more than 20 tines and no one knows anything or willing to solve the situation, not even supervisors. First and last time!

I ordered a 2 piece tuxedo. Only the jacket was shipped. No pants. The jacket had been rolled up and placed in a gallon size plastic bag. When I contacted customer service, the non-US based customer service representative asked me to upload a picture of the missing pants... (really). Ultimately, another agent sent me a return label. I had to argue about not paying SOF's $9.95 return fee. It will take 2 weeks to credit my credit card. Somehow, I just know SOF's next illogical move will be to say that I only returned part of the suit and that my refund thus cannot be processed. Never again. Walmart has better customer service.

Stay away, I bought a few items, and some of them never arrived, I was told that I will get a refund for the item that did not arrive and I ended up getting charged double and never received the item, when I call them they tell me it's in process and customer service are very rude and disrespectful people that keep talking and don't let you talk, supervisor is never ever available, I called twice total time hour 40 minutes waste of my time and I'm honestly extremely pissed off, I will never ever shop from this company again even if they had 90% off sale

I went through the refund process and NO REFUND! Sent 14 emails to customer support - not one reply ever! Then telephone 3 times to the USA from Australia made me wait 35 minutes so then lodged a dispute through Paypal have written tonight if the PayPay dispute is not dropped it will take 180 days to get my money back! What a dreadful dishonest company with the shocking staff! One text on Facebook messenger said - hope you are well now - that was helpful!

I ordered a sterling silver necklace with a Star of David pendant, and instead of sending the necklace and pendant that I had ordered, they sent me a CHEAP beaded bracelet! I went to submit a request for a return and a refund, and it stated that I can drive to the store and return it without shipping charges (store is about 40 minutes away... and CLOSED during the quarantine!), or I can pay a $10 shipping fee to return an item that I never ordered! I called customer service (after waiting on hold for an extended period of time), and the rep processed the return for me and waived the return shipping. At that point, I still wanted the jewelry so the rep placed the order again for me (had to charge my credit card again). I got the shipment yesterday, and IT WAS THE SAME CHEAP BEADED BRACELET THAT THEY HAD SENT THE FIRST TIME! At this point I was furious and wanted to just return the item and not purchase anything from them again. So, I called customer service again, this time, waiting on hold for 28 minutes and 54 seconds until I spoke with a customer service rep who could process my refund and waive the return shipping. I expressed my deep frustration with Saks and not once did I get an apology for the terrible service and the time I wasted for their mistakes! Never again!

Please don't shop with this company! I paid for shoes and never received them. The company refuses to refund or send my shoes to me. No reason for refusal. This company steals money from customers! Please don't buy!

Saks Off 5th gives new meaning to a 2 for 1 sale. I ordered two shirts and they billed me for two shirts but I received only oneon July 7. I let Saks OFF 5th know using their website about the missing shirt within two hours of receiving the package. I also called and after waiting nearly an hour on hold told a CSR I had received only one shirt and gave them the case number generated by by online complaint (made while on hold). I asked that the missing shirt be sent to me. I was told they had to investigate. Both via email and on the phone I was told I would be contacted within 48 hours. It's now 11 DAYS and Saks OFF 5th has still not responded. I called again today and was told the investigation takes 10 - 14 Business days. I am not sure what they are investigating but the Philippines call center just apologizes. Apparently the only customer service is that useless Philippines call center. I only wish I had read reviews of Saks OFF 5th before placing my first order with them. Shop elsewhere!