Swimsuits For All has a rating of 1.2 stars from 399 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Swimsuits For All most frequently mention customer service, credit card, and return shipping problems. Swimsuits For All ranks 287th among Swimwear sites.
This company responds to reviews on average within 4 days
No positive highlights yet
Ordered from this company several times and never had a problem. Suits fit well, fabric is great and never had a problem with returns or refunds.
Ordered a chlorine resistant top and leggings...No confirmation came...I went back to site and order had disappeared...I call next day and no order to be seen...I asked what to do and got a bunch of run around...(meanwhile $114.93 was taken from account)! I was given a fake number for Global Beauty E, their sister international company...it called a pharmaceutical company in Canada(I tried it many times and looked it up)...I was given another number and they answered Something else, but affiliated...saw no order...So ya so far Im out $114.93...
Ordered a chlorine resistant top and leggings...No confirmation came...I went back to site and order had disappeared...I call next day and no order to be seen...I asked what to do and got a bunch of run around...(meanwhile $114.93 was taken from account)! I was given a fake number for Global Beauty E, their sister international company...it called a pharmaceutical company in Canada(I tried it many times and looked it up)...I was given another number and they answered Something else, but affiliated...saw no order...So ya so far Im out $114.93...
Tip for consumers:
Dont shop here at Swimsuits for all...global E Beauty....They have gone down hill and you probably wont get your items...They might take your money though...
I just recieved my chlorine resistant leggings and chlorine resistant tunic...The colors are beautiful on the tunic,I ordered a size 8, and actually bought a smaller size than usual...It fits pretty big, but i can use it for a dress (so tunic fits bigger than your usual size likely)...The leggings seem to fit a bit smaller than all my other leggings, and i got a size 10, so leggings may fit you a bit smaller than usual...They have a really pretty color strip on the side of them...Colors on both garments are really striking and pretty! It looks to be good quality stuff! The shipping sucks! It took forever,and it never updated from epostglobal to Canada Post, which worried me...I contacted Epostglobal LLC and got a really nice lady who looked into things for me, and it seemed someone at that Epostglobal shipping forgot to enter some info to Canada post, so when it was submitted,then it showed it was moving thru the system...Im happy with my purchase, but i wont know how chlorine resistant it all is until i use it a bit...I will say its really pretty stuff! I would consider sending tunic back and get a smaller one, but I think it be a hassle with post etc..
Products used:
Leggings for the pool and tunic for the pool
The swimwear is terrible... cheap quality, and the built in cups are the same size for every swimsuit regardless of size (size 2 gets the same cups as a 22). Just TERRIBLE, cheap crap. And what's worse-- you lose about $50 in the return process, which makes no sense! DO NOT ORDER! Just a scam!
Products used:
Swimwear
All the complaints about customer service return policy etc are true ‼ I bought and returned over $200 worth of swimsuits and I can't get anything for it. They wanted to send me another return label but they waited till after the 60th day to do so so I could only get store credit. When asking for store credit they said oh you had to let us know before the 60th day. Therefore they got the return of all the suits, and they gave me no money or credit. The rude sales rep told me that I would have to wait and they would let me know, but what they let me know is I am s o l
Tip for consumers:
Even though you may be tempted by what they say they offer, do not use them you will be sorry. Crap for customer service, lies, and nothing for your money in the long run.. exchange return is a joke
Products used:
I didn't end up using the product, but they certainly did... As I believe they probably resold it so they got double the price as I got nothing and they've got the money and the suits
Poor customer service, poor quality, way too expensive for so-so merchandise, sizing is way off on everything and they have made exchanges/returns as difficult as possible. I have tried this company on and off for a few years expecting different results. I'm certainly not going to waste any more time or money on this dysfunctional outfit.
Order placed 3 days ago, confirmation said shipping may take up to 7 days. Today sone lame email about technology upgrades, may take up to 7 days to ship. Not having a good feeling about this company.
I would rather go to 10 stores than ever pay a return fee of $9.99! How do you know off the suits will totally fit? Well you don't so this is how they screw you in case what your order doesn't work or you don't like it! Will never order from this company again
I received both of my items a little over three weeks if you're willing to wait for your purchase the suits are of very good quality I'm keeping both!
Products used:
Swim suits
Thank you for the feedback! We know our shipping delays are not good and are working to improve every day! We're glad you are enjoying your items.
Bought suit and it had pulls all over it. It had apparently been used. I send an mail to the company and never heard back from.
A month later I start getting 17.99 monthly charge on my credit card. It said swimsuits for all club.
I never joined a club and this was a ridiculous charge. I couldn't get hold of them so I contacted my credit card company. Since I didn't find or see the charge until the 3rd month only 2 months was taken off my card.if you buy something from them beware and pay attention to the charges.
I don't know what is going on at this company but something changed. I bought from them in the past and didn't have a problem.
Tip for consumers:
They started charging my credit card for some kind of swim suit club I never joined. Or someone in their facility/ company is doing it. At any rate my credit card was charged by someone claiming they were swimsuits for all.
Products used:
Bathing suit. Customer service never returned 2 emails to contact them.
Hello Lise. The Member Rewards Program is an optional offer at the end of the order, requiring your consent with email and card information to sign up. If you do sign up and no longer wish to be in the club, you can cancel at anytime at 1-877-526-6396 or email CustomerService@FullBeautyMemberRewards.com.
We would like to apologize for your recent experience with Swimsuitsforall. Please send us an email to social.media@fbbrands.com including your full name, your email, your billing zip code and a brief description of the issue. We will be glad to further assist you.
Sincerely,
Swimsuitsforall Customer Care
This company is very deceptive. After my order, I started being billed $16.95 a month. Their is no explanation for this if you go into your account. After some research, I find that is is some sort of rewards program, but no information about rewards you have earned. You might think you are getting a sale on a swimsuit, but after these ongoing charges, you pay much more for your swimsuit than you would anywhere else. My advice is to never purchase from swimsuits for all.
Hello Shirley. The Member Rewards Program is an optional offer at the end of the order, requiring your consent with email and card information to sign up. If you do sign up and no longer wish to be in the club, you can cancel at anytime at 1-877-526-6396 or email CustomerService@FullBeautyMemberRewards.com.
Sincerely,
Alexis
S4a Customer Service
After waiting 6 weeks my cosy has arrive.
So thank you!
However, it would have been helpful to me to receive an occassional communication re transit.
I understand poatage is slow, but an updated.
Hello Christine. We would like to apologize for your recent experience with Swimsuitsforall. Please send us a message with your order number, your email, and your billing zip code to social.media@fbbrands.com. We will be glad to further assist you. Thank you.
Bought 2 items for $102 (incl $16 Shipping) - it didn't fit so returned for $72 (charged $10+ in fees).
Then they signed me up for 'membership' at $16.95/per MONTH on my credit card without me knowing.
Husband finally caught on.
NEVER DEAL WITH THESE PEOPLE.
They get 1 star because can't give zero.
Tip for consumers:
Somehow they signed me up for a $200/year membership without me knowing.
Products used:
none
Don't purchase from this website. It is a scam. I wanted to swap a swimsuit out because their sizing descriptions are way off. The website said if I agreed to a gift card instead of a refund they would give me an "instant" credit so I selected that option so I could use that credit to order the replacement swimsuits in a smaller size. When I got no instant credit I called customer service & they told me sorry the credit was not instant but no worries, I could go ahead & make my replacement purchase & they would convert my gift card to a credit card credit once the gift card was issued. Once the gift card was issued I called to get it converted to a credit & they told me there would be a $10 fee to do that. This website is a total scam & you should avoid them at all costs as their #1 goal is not to sell but to lie & cheat their customers out of money.
Tip for consumers:
They lie to customers in order to scam them out of more money
Products used:
none
I did not even receive a swimsuit. It was a skirt of some sort made of polyester that would have been 5 sizes larger than what i would even order. The material seemed to have been washed numerous times. I would not recommend this company to anyone.
From the company after I ordered.
Thank you for your order
Hi
Keep an eye on your email! We're currently processing your recent order and will let you know when your package is shipping. You can access the status of your order at any time through swimsuitsforall.com.
See your order details below and thank you for shopping with us!
Sincerely,
Swimsuits for All® Customer Care Team
VIEW ORDER STATUS
You've qualified for
FREE SHIPPING on this order
CLICK HERE
Order Number: *******1209
Hello Michael,
We would like to apologize for your recent experience with Swimsuitsforall. Please send us an email to social.media@fbbrands.com including your full name, your order number, and your billing address. We will be glad to further assist you.
Sincerely,
Swimsuitsforall Customer Care
They sent me the wrong order I called to speak to supervisor very unprofessional they withheld 15 dollars from refund on there mistake there is no recourse. Who can you talk to when the supervisor is disgusting. Would never buy from any of there companies beauty brand. If your calls are truly taped listen to manny conversations he costs y'all more money than what he is paid and you would be apologizing I am sure for the treatment of your customers.
Tip for consumers:
Would be helpful if they sent item you ordered
Products used:
None
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this does not happen again.
So I buy a suit and it comes. Can't get suit above my ankles. Try to return it. I pd $33.68 out the door. They wanna give me $12! So I call them back and then she says she will give me my $ back-all of it. Never sends label. I call them back. Guess what? Back to $12 refund! Horrible foreign country customer service. Never again. Crappy suits, sized completely wrong. DO NOT BUY. Go to Penney's or amazon. No hassle on returns.
Tip for consumers:
DO NOT BUY ANYTHING FROM THEM. READ REVIEWS FIRST. THEY ARE ALL BAD.
Products used:
None! I LOST money and they will try to sell that to another person and they will get ripped off too. This company has really gotten terrible! Foreign customer service you can’t understand, they lie and say you get refund and then just won’t send shipping label. Really sad company. I’m done!
I purchased 3 suits and returned them next day.They took 33.23 from my refund. Customer service told me it was due to the fact they don't pay for shipping plus restocking fees.So you pay 20 for shipping and then another 20 to send it back. AND then 2 months later they charged me twice- 16.95 (33.90 total) for some club I absolutely did not join. This company is a ripoff! Buyers Beware - I would highly recommend finding another place to buy your swimwear.
Tip for consumers:
Yes this company is a total rip off and should be investigated for their charges to customers and their returns.
Products used:
None I sent them all back
Received my order the very next day after posting my rant. Overall I am pleased with the look & fit of my purchase.
Products used:
Swimsuits tops and swim shorts
We're happy to hear your order arrived! We hope you enjoy your items.
Placed my order almost a month ago & it's still a no show! CS was polite but useless for an explanation causing the delay. According to tracking my package has been sitting in the same shipping center that's only 3 hours away from me for over a week now! Never again SFA, never again will I order anything from you.
Tip for consumers:
Order only if you're not in a hurry to receive it.
Products used:
NONE Package NEVER RECEIVED
They shipped my order to a Walmart that's 20 miles from my home and claimed that I chose that as my delivery address. I absolutely did not.
And I didn't accidentally input that address. It's in another town and the addresses have nothing in common except for being in the same state.
The customer service rep I spoke to was dismissive and unhelpful. The email customer service was no better.
Needless to say, I do NOT recommend this company and I won't be ordering from them again.
Like many before me, their site is deceiving. If you do order CHECK your PayPal, credit card whatever for troll "reward" charge you did NOT sign up for. Call immediately to cancel & request confirmation email of cancellation. Do NOT order they pay penny on return. Good luck.
Tip for consumers:
Make sure you check being charged a monthly reward service. Seems to be anywhere from $14-$16 as I’m reading reviews. They return penny to the dollar. Be careful.
Products used:
Swimsuit
I entered a promo code for free shipping which did not work (still charged me shipping). Several months later I noticed a fee of $16.95 for 2 months. Apparently entering the promo code signed me up for a monthly rewards club ( I am paying for points?!?!?!?). The only way to receive free shipping is to request reimbursement which there was nothing defining the rules. I will never buy anything from this company again. As a note- I kept a swimsuit that did not fit due to the charges to return where ridiculous.
Hello Stephanie. The Member Rewards Program is an optional offer at the end of the order, requiring your consent with email and card information to sign up. If you do sign up and no longer wish to be in the club, you can cancel at anytime at 1-877-526-6396 or email CustomerService@FullBeautyMemberRewards.com.
After receiving swimsuits that I didn't order and going through the costs TO ME of sending them back, I find out they have been charging my card $16.95 EVERY MONTH for the past 6 months! Customer service is awful and will not help. Had to go through cancelling my debit card for fraud and fingers crossed I actually get any of the money back. Go elsewhere, do not trust this company..
Tip for consumers:
Scam website.
Products used:
Bathing suits
Ordered May 24. It "shipped" June 17 and they charged my credit card but the tracking number provided says USPS is still waiting for the package - that only the label was created. Customer Service said they can't do anything until 30 days has passed since shipment. So $66 out, and the vast majority of the summer without a swimsuit at BEST and most sizes are now out of stock. VERY UNHAPPY.
Products used:
swimsuit
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
Ordered from this company several times and never had a problem. Suits fit well, fabric is great and never had a problem with returns or refunds.
Wish I had read reviews before ordering. Received with treads hanging off and terrible quality. NO PACKING SLIP. I called customer service and explained everything and was told they would send me a return label and I would not have to pay postage. Never tried it on. I have photos of protective strip and label still attached and thread hanging. I am told today when I called to inquire about my label that I would get a gift card or they would deduct 9.99 for shipping. Then I went on the reviews and am afraid if I ever do get a label I won't get any money back because the girl I spoke to kept saying I would get a gift card. All I wanted was my money back. I will never ever shop this company again. They are a total rip off. I am afraid to send this horrible swimsuit back as I probably won't get my money back. Tried to add a photo but won't take it. Surprise Surprise
Hello Loretta, my name is Corinne; I am a Customer Service Specialist with SwimsuitsForAll. I'm very sorry for the poor experience and would like to help. Please email me your order number to social.media@fbbrands.com
I ordered a swimsuit over the phone on May 30th. The girl helping me put it through said that my gift card wasn't working. I said fine and decided to order it on my credit card in a few days. I checked my gift card and they took the money for the suit but didn't give me a confirmation number and when I called they said they couldn't find the order at all. So I'm out 92 dollars with no suit to show for it. I want my gift card refunded. Very unhappy.
Hello Karen. We would like to apologize for your recent experience with Swimsuitsforall. Please send us an email to social.media@fbbrands.com including your full name, your email, and your billing address. We will be glad to further assist you.
Sincerely,
Swimsuitsforall Customer Care
Women's swimsuits in sizes 4 & up. We make shopping for swimwear as fun as being in one. Save at swimsuitsforall today!
Hello Dee,
We would like to apologize for your recent experience with Swimsuitsforall. Please send us an email to social.media@fbbrands.com including your full name, your email, and your address. We will be glad to further assist you.
Sincerely,
Swimsuitsforall Customer Care