Sylvane

What a terrible company. I ordered a $1,000 air purifier. The page led me to believe these items were in stock. The ordered was placed on December 26th. As of 1/28/2022 I have not heard boo or hiss although they took my funds on the date of the order. Contacting them today, they told me oh, that item is being direct shipped from the manufacture. Had I know the item was not in stock. I was told to check with the manufacture. BAH what a worthless company. Hell would freeze over before I bought anything from them again.

Fine!
They are nice filters!

After waiting over a month, I was informed when I called s Sylvane Representative that my order was out of stock and they had absolutely no clue as to when it would be delivered. It was in stock when I made the purchase. I ended up canceling my order. Why would a company sell you an item with no clue as to its delivery? I will be doing my buseness with a more ethical company.

I bought 3 exhaust dual fans to exhaust the extra heat in my heater boiler room on my first floor, into the crawl space in my basement area and it all works extremely well. The personal taking the order explained how the fans are designed to work when I ordered them, and they work as described and they are doing their job quite well I has been a pleasure working with staff taking the orders. $#*! Dodd

Used it once - belt broke - the ONLY thing not covered in the warranty. Repair at my cost - use it twice - belt blew. I had to junk it after nearly $600.00 and it now sits in my basement gathering dust. We bought another Miele which is over a grand. AT LEAST IT WORKS. Will never deal with Sylvane again.

They were fair on price and prompt delivery. I'm a happy customer and recommend them to others.

The part arrived fast. The installations instructions were clear and easy to follow.
A great experience.

This unit the winix air filter is clearly a item that sylvane buys from China in bulk for half & or 1/3 the price ($20) & they drop shipping this item for more than the manufacturers charge it's customers ($175) The huge Red flag is not having the manufacturers Manuel in the box. Not even a 2yr warranty form is provided as the listing states & just a single small brochure that looks to be like someone printed it from a home printer, folded it into forth & put it in the box. Do NOT buy any items from Sylvane they only want to rip you off with a 900% mark up for a very poor Quality item. They will also give you a hard time when you want to get a Refund & have you pay to ship their poor Quality item back to them. Any other legitimate company would just send a Refund/Return label at no expense to it's customers. Another red flag.

Item shipped quickly although poorly packaged. Returned the item (my mistake) 30 days later for a prompt refund.

I received a call back in a couple hours and the technician was very helpful & knowledgeable although I had already got the unit operating.

Thanks for the help

Service was excellent. Product was as stated. Is working well.

Love my heater. Especially since it's made in the USA! Great online purchase.

Very satisfying. Showed up packaged well and I was happy to present as a gift.

I purchased an Aprilaire Dehumidifier from Sylvane that came with a 5 year warranty. It was "bstock" that supposedly had only cosmetic damage. Their site states that such units are in perfect operating condition and come with the full manufacturers warranty, 5 years in this case. I was suspicious of it but Sylvane convinced me the unit was operating properly. After about 2 years it started icing up and shutting down. I found that an impact prior to my purchase had knocked the compressor out of line and must have caused a minor refrigerant leak. I contacted Aprilaire who were prepared to replace the unit, but when they checked their records they found Sylvane had already claimed the warranty on this unit so Aprilaire will not warranty it. Sylvane refuses to do anything.

Made a purchase on 6-24-20, waited 6 weeks, no response from Sylvane. I sent an email requesting information on my order, after checking a couple days later, they canceled my order. Their excuse was that I ordered it 6 weeks ago? What? My expected delivery was 8-27-20, I was ok with that. They said I can reorder it and expect delivery near the end of August?
8-27 Is Near the end of August? Now they have almost $1,000.00 of mine and are asking me to spend an additional $1,000.00 to have a unit delivered around the same time my original order was supposed to be delivered? They claim I will get my refund on the original order in 1-3 business days. I am confused why they don't just fulfill our original agreement. It still says on their website that the unit is "in stock" usually delivers in 4-6 weeks?

The website was easy to find just what I needed.No problems at all with my order. Shipping was fast and my air purifier arrived with no damage. I will use Sylvane for all of my air purifier needs in the future.

Easy to order online, correct order received in a timely manner.

Quality supplies, STELLAR customer service, fair pricing, prompt delivery.

Item came quickly, it works as described. I would recommend this company.

They make you pay for the returns. My return is going to cost me 85.00 if I wait a week to send it or 700.00 if I sent it back today. It was a Eyevac trash can. It's ridiculously they do not send a tag to send it back.

This concerns an order linked to Sylvane's Walmart Marketplace.
A constant bombardment of texts signaling the imminent item delivery that never happens.
Irresponsive telephone customer service, vague unhelpful email customer service.

Sylvane charged us for shipping and we made the purchase based on their shipping costs. Then, a few weeks after we receive a bill from Fedex for $168! And we had already paid Sylvane for shipping... so what did they use our money for that they claimed was shipping? Obviously it wasn't. We contacted Sylvane and they apologized and said they contacted Fedex to have the bill appropriately placed on their business account. They didn't. They told us this two different times and we keep receiving bills from Fedex and it will begin impacting our credit score so we had to just pay them, now we are out almost $200 plus the money we gave to Sylvane for "shipping". Horrible all around, but really bad that they can just lie about something like this when it affects someone's credit score and life! Good thing I followed up with Fedex or else I would have believed Sylvane when they said it was taken care of and then my credit score would have been impacted. For the record, Fedex told us there was no attempts made from Sylvane to contact them or pay this bill - blatant lies from Sylvane. Do not trust them.

My family and I are clearing out my childhood home for sale, but the only vacuum— a Shark— is useless. I put an order in for the Miele C3 Brilliant and paid for next day shipping only to get an email from Sylvane that the order was canceled... no explanation. I called to find out what happened only to be told that it was flagged as fraud. Fine. I tell the assistant we're desperate for the vacuum and he ( Devin Carswell) assures me I will get the vacuum, giving me a 5% discount for my trouble. The following day, just as I'm expecting delivery, another email comes through cancelling the order with no explanation. Telephone again to be told again that it was flagged as fraud! I've finally just done what I should have done in the first place: ordered from Amazon and it's coming next week. Pathetic way to treat new customers who would have been loyal had the order been honored!