• TemplateMonster

2024 SITEJABBER AWARD

TemplateMonster

Overview

TemplateMonster has a rating of 3.34 stars from 1,681 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TemplateMonster most frequently mention customer service, great support, and pre sales. TemplateMonster ranks 3rd among Graphic Design sites.

  • Service
    124
  • Value
    110
  • Shipping
    55
  • Returns
    54
  • Quality
    102

This company responds to reviews on average within 14 hours

Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
40
See all photos

What reviewers want you to know

Positive highlights

  • Chat with Sandy, she was very willing to help me find the right template for my fitness website.
  • I am happy whit the support team in chat, all attention was good, i have now my services working and I recomended.
  • 2024 Customer Choice Winner

Critical highlights

  • I purchased a template that was defective from Template Monster.
  • What Customer service?, the voicemail is full and no one picks up.
How would you rate TemplateMonster?
Top Positive Review

“Responsible Customer Service”

Fazal R.
2/8/23

How many times do we face frustration when support staff keeps on sending back automated responses that neither solve the problems nor give any clue. Not so with Template Monster Tech Support, whom I find have always responded with more than expected a help...Thank you Daniel Dawson

Top Critical Review

“Worst experience ever. Just do not consider”

Jackline N.
7/2/22

I paid for the all-inclusive web development package in February. It's now July and I don't have a website. I provided the content and it was just a cut and paste. No professionalism in placement. No edits. The website is plain white despite sharing the mood board colors. My home page reads " welcome to Turista" which is the name of the WordPress Template. Photos were posted even with the instructions I shared on their captioning. Total waste of money and time. I can't get my business licensed without a website. This is a whole disaster.

Reviews (1,681)

Rating

Timeframe

Other

Reviews that mention popular keywords

template monster (166) right template (30) support team (39) customer support (45) customer service (176)
Thumbnail of user cenzo1964
1 review
0 helpful votes
April 23rd, 2024

TemplateMonster are a pack of fraudsters. I paid $199 for the template customization service, and after 3 months and many attempts asking them to complete my work (with clear instructions), all they have done is load a logo I supplied them (and even that took 3 attempts to get correct in wordpress). Stay clear of these people, especially templates from DREAMIT. I raised a dispute for a refund, and templateMonster refused. Hopefully, PayPal can assist to retrieve the amount i paid, as I will show all evidence, emails and communication from TemplateMonster. I quote Pablo Jackett and Daniel Dawson. I have all communication and proof of their reluctance to assist.

Tip for consumers:
TemplateMonster are dishonest.

Products used:
Templates, modification services (never delivered).

Service
Value
Shipping
Returns
Quality
Thumbnail of user nataliap7
Customer Care ❤. – TemplateMonster Rep

We are deeply dismayed by your unjust accusations and derogatory remarks. Your defamatory review not only tarnishes our reputation but also undermines the hard work and dedication of our team. We take pride in providing quality services and ensuring customer satisfaction, and your baseless allegations are both unfounded and malicious.

We urge you to reconsider your portrayal of TemplateMonster and refrain from making unsubstantiated allegations that could harm our business and reputation. We remain committed to providing exceptional services and resolving any legitimate concerns our customers may have.

Thumbnail of user jacklinen1
1 review
1 helpful vote
July 2nd, 2022

I paid for the all-inclusive web development package in February. It's now July and I don't have a website. I provided the content and it was just a cut and paste. No professionalism in placement. No edits. The website is plain white despite sharing the mood board colors. My home page reads " welcome to Turista" which is the name of the WordPress Template. Photos were posted even with the instructions I shared on their captioning. Total waste of money and time. I can't get my business licensed without a website. This is a whole disaster.

Tip for consumers:
Do not purchase. Waste of time and money

Products used:
Bought an all-inclusive Website development package in February. Till now, website isnt complete

Service
Value
Quality
Thumbnail of user nataliap7
Customer Care ❤. – TemplateMonster Rep

We're really sorry that our service failed to meet your expectations. Please, provide a full list of changes you'd like to have on your website and we would be more than happy to create a website of your dreams and wishes. We'll do our best to make your further experience better.

Thumbnail of user jarrodg25
1 review
2 helpful votes
May 18th, 2022
Verified purchase

Absolute worst experience I have ever had. Support is useless, I dealt with a online ticket consultant named * who is probably the most incompetent person I have ever met.

Theme doesn't work, service is terrible and no on replies to emails.

Think twice before using this company.

*redacted by admin

Tip for consumers:
Please dont use it.

Products used:
None

Service
Value
Quality
Thumbnail of user nataliap7
Customer Care ❤. – TemplateMonster Rep

We are deeply saddened by your comments on your experience with our company, as we do our best to keep customers happy. Our Customer Care manager has already gotten in touch with you with the most suitable solution. Please, check your spam or junk folder if you did not receive his Email.

Thumbnail of user toulonnen
1 review
0 helpful votes
March 19th, 2019

Caroline Walker did an excellent job in assisting me in choosing a website template for my business. She effectively asked the right questions and provided answers. She listened effectively. Very professional. Thank you for your assistance. Very satisfied with the information I was given.

Thumbnail of user harryc76
1 review
0 helpful votes
January 15th, 2018

I chatted with Becky, a chat line support operator. She was extremely helpful in finding a WP CMS template ands the plugins that I needed to get my website going.

Thumbnail of user shannonf116
1 review
0 helpful votes
December 16th, 2019

Jace was very helpful even when my battery died. I had alot of questions on e commerce. Looking forward to seeing if this will work for us.

Thumbnail of user jossephl
1 review
0 helpful votes
October 21st, 2019

I have had all the information I needed, all my question were answered. Though I still thing they should have a telephone, for me its more easier to call than to email.

Thumbnail of user jennib68
1 review
3 helpful votes
May 10th, 2022
Verified purchase

Total scam. Product delivered is not as advertised. I confirmed access to features, IN WRITING - before purchasing and was told after purchasing that it was considered an up charge. "Support" tells you to contact the author of the template. I was literally spoken down to and told I the problem was I wasn't capable enough to handle their product, which was advertised for "newbies."

Thumbnail of user nataliap7
Customer Care ❤. – TemplateMonster Rep

We're really sorry to hear about your experience on this occasion. According to our database, the product was delivered to you on time, defects free and fully functional. Our Customer Care manager has already gotten in touch with you with the most suitable solution. We apologize for any inconvenience this situation might have caused you and we look forward to cooperating with you.

Thumbnail of user verenae1
1 review
3 helpful votes
January 13th, 2022

I am very disappointed with TemplateMonster. I ordered a template. Unfortunately the template didn't work properly and I wanted my money back. I submitted the application within 2 hours after the purchase! There is no way to test the template beforehand. So you only know after buying it. No courtesy from TemplateMonster... won't let me cancel the purchase and the money is gone.

Thumbnail of user nataliap7
Customer Care ❤. – TemplateMonster Rep

We're really sorry that you've encountered such issues and apologize for any inconvenience. Our Customer Care manager has already gotten in touch with you with the most suitable solution. Please, check your spam or junk folder if you did not receive his Email.

Thumbnail of user denisb92
1 review
0 helpful votes
January 17th, 2019

Легко, доступно, понятно. Мне всё очень понравилось.
Спасибо.
-----------------------------------------------------------------------------------

Thumbnail of user johno698
2 reviews
12 helpful votes
December 28th, 2022
Verified purchase

They scammed me and then fought my CC charge back. No one responds and I am out $40. Beware these guys are not a legit business.

Tip for consumers:
Do not waste your money

Products used:
Never got the product

Service
Value
Quality
Thumbnail of user nataliap7
Customer Care ❤. – TemplateMonster Rep

Unfortunately, we were unable to identify you. Please, make sure that your review has been addressed to the right company or get back to us with the valid Reference Number / E-Mail address for further investigation. UPD: Why would anyone from our buyers hide his reference details from us? It sounds like your review has been paid.

Thumbnail of user vvo1
1 review
3 helpful votes
January 21st, 2022

Very waste time on purchasing here. They doesn't implement OTP on the payment stage and request credit card photo from the clients, that's ridiculous! You need to communicate to online agent and email, waste 30 mins to complete the order.

Service
Value
Shipping
Returns
Thumbnail of user nataliap7
Customer Care ❤. – TemplateMonster Rep

We always strive to provide a safe and enjoyable shopping experience for all our customers. Due to the significant increases in credit card fraud, certain payments indeed have to be authorized and verified by a live person. We also use phone number verification to eliminate card fraud. We are really making great efforts for your own safety.

Thumbnail of user loviec1
1 review
1 helpful vote
September 21st, 2021
Verified purchase

I signed up for their ONE subscription over a year ago without signing on for auto-renewal. When the subscription ended, I did not want to renew because it was a nightmare - with their sales team promising what their tech team can't deliver. However, without pre-approval, they charged my card again for another year's subscription, and refused to give me the full refund which I have been demanding for this past 3 months, despite my not having used the subscription. I have been dealing with a Daniel Dawson who claims to be the boss, but does not bother to read his e-mails carefully, but parrots the company's "no refund" policy over and over again. Pity there is no negative star rating!

Tip for consumers:
Do not sign up for ONE until you read all the fine print.

Products used:
None

Service
Value
Returns
Quality
Thumbnail of user lennaerth
1 review
1 helpful vote
May 5th, 2022

After discovering the theme I bought 5 minutes prior was not compatible with my webhost, critical errrors, I I directly contacted the seller that there were problems. Turns out they don't care and have a refund policy stating I need to spent my money on another product. As a consumer I am in my rights, the aforementioned problems were not stated and considered a flawed product on my behalf.

Tip for consumers:
Make sure to check for other sites with good themes.

Products used:
A free product from another site, which worked right out of the box.

Service
Value
Quality
Thumbnail of user nataliap7
Customer Care ❤. – TemplateMonster Rep

We regret that you've encountered such issues and apologize for any inconvenience. Restrictions in our refund policy are related to selling intangible copyrighted products. For that very reason, we approach every refund request very carefully and thoroughly. Our Customer Care manager has already gotten in touch with you with the most suitable solution.

Thumbnail of user bradj33
1 review
0 helpful votes
May 6th, 2017

I have bought many templates from this website. They are neat and professionally written. But, when you pay 75$ for a templates (other seller offer less), everything should be perfect in it. In my last purchase, the html template contained 7 pages but the header, menu, and footer could have been incorporated by php such that the designer does not have to modify 7 html files just to change something in the menu/header/footer. That is just easy but by addressing these small issues, these templates can be even more perfect!

Thumbnail of user lancej28
1 review
4 helpful votes
January 4th, 2020

The company processed a refund so I'm good with them. They also gave me an offer for my trouble but I did not accept it after all the headaches.

Tip for consumers:
Purchase at your own risk, you may need to spend hours fixing your website if their theme takes it down, and don't expect a prompt and courteous refund if your website server configuration is not compatible with one of their themes.

Products used:
Wordpress theme Publicon

Service
Value
Shipping
Returns
Quality
Thumbnail of user nataliap7
Customer Care ❤. – TemplateMonster Rep

We're glad the issue has been resolved. Please, answer the last email from our Customer Care manager if you decide to make a new purchase on our website. We'll make sure to provide the highest possible discount exclusively for you. We'd like nothing more than to have you choose our company for your next projects.

Thumbnail of user mattn270
1 review
1 helpful vote
March 20th, 2022
Verified purchase

I had a very terrifying experience ever at the hands of TemplateMonster. The counter leagua theme I brought for thanksgiving 2021 turns out to be a barely functional gift. Not only I was required to buy elementor pro but I was also being let down by their support author and technical team. They kept defending themselves in the way they help customers and how elementor works which is not how is done. How can you customise a website when the posts section is locked and in order to unlock it, I will have to buy elementor pro. They say oh it's not necessary, there's no need to do this. My reaction is I had enough, I can't stand them and defend them long enough to realise it's not my fault. Instead, they're undermining my ability to get the best out of this theme that reflects poor business practices I've ever seen in this industry. And oh, try challenging them into a debate about a refund but they say oh this theme is 100% functional and editable, without the need of elementor pro or must require elementor pro to use the best of website experience. Oh wait, I'm still confused and they never advised customers through such clarity when advertising on their website. Other website template companies are well detailed, but TemplateMonster did absolute nothing and should alert customers when trying to sell their products. Once again, very unhelpful. I can't waste my time anymore over their incompetence, having brought another theme elsewhere and had to hire someone to complete my long-awaited project that TemplateMonster couldn't do within a week rather than trying to get TemplateMonster's help over the last four months without success. Now I'm falling way behind and having to rush through things when I wanted to experiment something new on my site, where I'll have to postpone for at least 1-2 months while I am going through a tough time right now by getting past the pain TemplateMonster ruined my project & also undermined my ability to use elementor over the last 4-5 months. This is the one and only time I have used this service, as I will never use TemplateMonster ever again.

Tip for consumers:
Don’t buy anything ever from TemplateMonster, you’ll regret being stuck in a rut like myself when trying to request for refund if you’re confused about elementor.

Products used:
Forced to keep theme without any functionality when it’s actually uneditable, despite template monster saying it’s fully functional without the need of elementor pro, and is unfortunately not true when Elementor pro is required to bring the best website customising experience.

Thumbnail of user nataliap7
Customer Care ❤. – TemplateMonster Rep

We are deeply saddened by your comments on your experience with our company, as we do our best to keep customers happy. Our Customer Care manager has already gotten in touch with you with the most suitable solution. Please, check your spam or junk folder if you did not receive his Email.

Thumbnail of user nosai
1 review
0 helpful votes
October 4th, 2018

Nice and beautiful templates. Operator was very helpful and knowledgeable about my requirements and gave me suitable options.

Thumbnail of user gauravk37
1 review
0 helpful votes
May 23rd, 2019

Had a great chat with lots of information included. Very satisfied with the information provided by Sandy.

Thumbnail of user philipl105
1 review
1 helpful vote
September 26th, 2019

Have ordered several shoes. And so far not a single problem. Will order more and more. If you want a quality product and can be thorough reading reviews before purchasing, hesimple will be your new best friend.

Thumbnail of user martini45
1 review
2 helpful votes
July 5th, 2021

You never get your money back even if the product doesn't work. And at some point you don't get any feedback from support at all. This borders on fraud.
And negative reviews about a product are suppressed.
I can only advise anyone not to buy anything there that they haven't had a chance to try out properly.

Tip for consumers:
Absolutely avoid

Products used:
Wordpress PlugIn ZeGuten

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurak759
1 review
2 helpful votes
January 29th, 2021
Verified purchase

They provide me with outdated 10 years old theme 1. 0. 1 Conifer.
They refused to give money back, since the theme was delivered. But the theme is not working theme. You cannot build good e-commerce website on it. They are scamers who don't take responsibility for what crap they are provide.

Products used:
Cofiner Theme

Service
Value
Returns
Quality
Thumbnail of user fazalr6
1 review
1 helpful vote
February 8th, 2023

How many times do we face frustration when support staff keeps on sending back automated responses that neither solve the problems nor give any clue.

Not so with Template Monster Tech Support, whom I find have always responded with more than expected a help...Thank you Daniel Dawson

Tip for consumers:
Be human

Products used:
Digital products

Service
Value
Quality
Thumbnail of user nataliap7
Customer Care ❤. – TemplateMonster Rep

Thank you for your feedback! We appreciate all feedback that helps us to improve your support experience.

Thumbnail of user fredrickm34
1 review
0 helpful votes
October 30th, 2017

The lady responded to my questions perfectly. She is also patient and keen to get you well. Keep up!

Service
Thumbnail of user johnn1216
5 reviews
12 helpful votes
September 11th, 2020

I had a problem with addicting text modules and other modules within the power plugin, but they were super patient and persisting in helping solve my problem. I am very grateful for your patience and kindness.

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From the business

Everything You Need to Create a Website:
🔥 Premium Website Templates
🔥 Design Elements, Graphics & Illustrations
🔥 Plugins & Extensions
🔥 Video Templates
🔥 Presentations
🔥 Fonts
Experience the Excellence of our Products:
🏆 Crafted and Perfected by Seasoned Professionals
🏆 Packed with Premium Features
🏆 Tailored for Responsiveness
🏆 Optimized for SEO
🏆 Boasting Top-notch Functionality
🏆 Supported by Comprehensive Documentation
🏆 Assessed by Expert Testers for Excellence
Assistance When You Need It:
🛟 6 Months of Complimentary Technical Support
🛟 Attentive Customer Care Team
🛟 24/7 Access to Billing Support

Company Representative

Thumbnail of user nataliap7
Customer Care ❤.
Typically responds within 14 hours

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