The RealReal

The worst customer service imaginable. They outsource to India, don't have "managers" you can speak to because apparently they don't take "calls", they don't want to help, and they are LIARS. Also, they don't know what profane language is, as I was told to not use profanities when I told them "this is the worst customer service ever"-never heard that one before lol I suppose that's what happens when you outsource to different countries instead of giving jobs to the millions in America who need work. Company went sooo downhill I'm shocked it hasn't shut down yet.

Overall happy with app and service but return window is too short for COVID times. Discourages me from buying because I am not confident I will be able to return in tome of o don't like it

Super responsive with shipping labels and customer service. However, it would be better if they did not charge for return shipping.

Very good service. Any problems you have had before with this website were quickly resolved by friendly email workers. Definitely the place on the internet where I buy clothes for great prices and excellent customer service.

My experiences with TRR have all been wonderful. Sometimes, shopping online can be difficult due to sizing issues, etc.
TRR staff are all quite understanding and ready to please with a suitable outcome. They have a wonderful marketing and customer service team to back up their merchandise. I am thrilled by most of my acquisitions and the available wardrobe choices!
Highly recommend doing business with TRR and enhancing your personal wardrobe the sustainable and intelligent way!

I bought my first Chloe bag, and the quality is amazing! The description mentioned why it received their rating of "very good", but you never know what it'll look like in person. It came with the auth. Cards, booklet, etc. and in beautiful condition! Super happy! Got a great deal on it since the color isn't sold in stores, but the bag still is. $639 for a $1400 bag! <3

I sent several items to them and waited few weeks. I could see my items on their website but not in my roster. Called their customer care and they required photos of the items so they can find them. I have been going back and forth with them over this for a while now, and my most expensive items are still missing! Plus they are very pushy asking for more items to send them! The pricing is really bad! You end up getting peanuts on whatever they sell. I learned my lesson; never again! Scammers!

It's a scam business when you want to sell with them, don't ever do that. They take your item out of your hand for peanuts. At first they give you an acceptable price but this price is not what they put on their site but much less. Then they give discount 20% and sell it for 10% of what they agreed with you. A Christian Dior bag that they estimated at $1600, sold it at $252 😒 unbelievable. Such a company should not be dealt with as they are crooks, don't buy or sell with them.

So far, I really enjoy the site. Some real real feedback: I received some pants today that were depicted as light gray, but the description said charcoal. What arrived was in fact charcoal and did not match the pants in the pictures. The measurements in the listing were correct, though. Personally, I'm fine with it so no issue here, but I could imagine someone else out there being pretty upset about it. Overall, I'm pleased.

In order to return a handbag within a few days, buyers have to purchase "return insurance" from a 3rd party company. Any clothing you buy from them -whether scarf or other wearables- are in offensively poor condition. None of them have been dry cleaned. ALL of them SMELL QUITE TERRIBLE- with someone else's perfume, stale, dust, or simply body odor. Will never buy from them again!

I like to shop The RealReal. Purchased this dress it was onsite looked everything what I like... color to style. Arrived. I put on but everything was not right. First the material looked cheap, wrinkled a lot and dirty. Overall it looked cheap. Normally I like Theory. Also I purchased two more dresses, Jill Sander and L. K. Bennet this transaction. My first try L. K. Bennet ( England). The fit is a little narrower to compare US size therefor slightly tight side but liked style so I kept it and Jill Sanders one. I wish you have more details of your item would be nice for us buyers... photos etc... not only clothes but handbags, too.

Everything was good or if it not fits they fixed it and refunded me. I will buy more from here. Thanks

Awesome deals to be found if you do some work. Search bar isn't the best you really have to dig. Awful commission rate that seems to change a lot for no reason.

Perfect condtion and accurate color description. Appreciated the reduced price. I will check back to the Real Real for future quality items at a savings because they only acccept selling items that are in great condition, but when not that is made clear.

Title says it all, I bought a shoe listed a men shoe but I received women sized shoe. Now it's a realreal () pain to get a refund, and they want me to pay return shipping for THEIR mistake.

They don't care about their customers, avoid them at all cost!

After contacting their support and not finding a good solution, I opened a dispute with PayPal. So I suggest you pay with PayPal to get buyers protection.

We placed an order, which was cancelled by them but they still took the payment and are refusing to refund it. Awful company with appalling customer service. Avoid at ALL COSTS.

I love the Real Real. I've been shopping and consigning since 2012. The business itself continues to grow in a positive way (customer service and consignor service has greatly improved) and of course the spread of merchandise continues to grow. I'm on the app constantly! I have my favorite brands and buzz words to search for. Getting a package from your warehouse is like Christmas!

I called Custer customer service and the support that the bag I bought was authentic. And they would send me an email to have it sent back to store to verify authentication. They were very helpful. The purse is authentic after all but comes with no authentic card with number on it to prove its original and it doesn't come with the correct bag cover for the purse.

This site combines so many things I love: designer brands, incredible prices, amazing service and an artful display, all in an easy to use format that has me coming back for more again and again. I recommend TheRealReal constantly to friends who ask about my wardrobe, always joking that "No, I do not work there or own stock. I just love it!" Love that this entity exists. Thank you for making used merchandise so incredibly glamorous. Your high standards are very much appreciated.

The Real Real sold my expensive jewelry. They are trust worthy, great customer service... absolutely love working and purchasing from this company

I bought shoes advertised at size 12, it arrived size 9, the number is clearly on the bottom so unless they're literally illiterate there's no excuse and then i contacted customer service and they were terrible it's like its their first time talking to a human like to admittance of fault what so ever even when i sent picture receipts and acting like its my fault for ordering shoes 3 sizes smaller than mine even tho they're the one who made the listing

I visit this site daily. It's very reputable and offers a wide array of designers merchandise at very fair prices. Easy To return and are very clear if it's a final sale. I have only returned a few of the many items I have purchased and it was only for sizing issues. The quality is always better than expected. I have recommended to all my family and friends who are equally as happy.
I highly recommend The Real Real!

Overall I enjoy shopping at The RealReal, but measurements are often incorrectly noted and I end up paying for the return shipping because things don't fit. Also, lately it seems the prices on most items have gone up quite a bit.