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Tire Rack has a rating of 4.9 stars from 28,441 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tire Rack most frequently mention fast delivery, customer service, and next day. Tire Rack ranks 1st among Tires sites.
Proactively asks for customer feedback
This company responds to reviews on average within 22 hours
437,965 reviews
I've always purchased from Tirerack. The extensive reviews by users, ratings, and ability to search by Vehicle make and model are amazing. This helps immensely with my decision making. The UI is very intuitive and easy to navigate, though I wish you had a "Save For Later" button or checkbox next to each tire when the search results are listed. I had to go into each click on each tire and Save For Later on that page.
I absolutely hate the changes you've made to your website since last time I've ordered. For years, it was really easy to just shop by size and have the results in order by price. It doesn't work like that now. It was complicated, a little confusing and just took longer... and this Gen-Xer doesn't like anything making it harder than it used to be. What you had worked. Also, the little window advertising 1.5% off my order popping up seemingly every click at checkout is super annoying.
Tried to schedule tire rack mobile installation however it would not display the cost. Received tires within 2 days. Got them installed locally and they look awesome. Drive so much better than the crappy stock tires. Highly recommend the Falken wild peak trail for newer Jeep grand Cherokee L.
Price and they have a lot of knowledge. Seem to be right on with reviews so it helps you make the right decisions for what tire you want
After looking at reviews and speaking with friends I decided on the Falken.
Tried to schedule tire rack mobile installation however it would not display the cost so now I have to have tires delivered directly to me and figure out the installation separately
Excellent website but there is an issue with selecting Pep Boys online. I chose a date and time ( 10:45 am) and received a confirmation email from Pep Boys. Upon calling them to confirm the appt they told me they did not have it and that they do not n schedule on the quarter of the hour. Fortunately the guys at Pep Boys were awesome and we worked around it. I showed them the email I was sent ( it was even personalized with my name and they could not understand it..
Price. Ability to deep dive on the products I was interested in.
I gave them a try 2 weeks ago and their prices were simply great. However the tires arrived to the installer 24 hours late compared to what the website was stating and I this had to return them. Customer service was very accommodating and accepted an in between solution so to limit my return fees. That was fair from their part and I would recommend this business same as I would use them again when needed.
Products used:
Michelin tires
Second time using this online tire shop and their nationwide network of affiliated installation shops. Second time to enjoy a no fuss purchase experience, quick delivery and professional, good value service from the local installation shop. This time they shaved the one tire I needed to match the tread depth of the existing tire on the same AWD axle. That cost $30 and saved me $$$ NOT buying a second tire. Great company.
Tip for consumers:
AWD? Tirerack will shave one tire to match the tread depth of the existing tire on the same axle.
Products used:
One Continental tire.
TireRack continues to impress with its abundant selection of tires, customer reviews and professional recommendations. Very much appreciate being kept on alert for price drops and available savings. Great Job Indiana!
I always love the depth of TireRack's research and testing. Real metrics, not marketing BS. Easy to order and fast delivery!
In stock and great price
From looking at items on website, to a little help needed through your customer service representative and last but not least delivery. Great job all around. First time using Tire Rack, without a doubt I will be a repeat customer. I'll recommend your services without any hesitation. Appreciate dealing with a business that 100% goes above and beyond for its consumer. Keep up the great job. Thank you again. Please stay safe out there.
Impressive, well trained, kind and considerate to my particular issue. Sovled my issues with just that one call. Awesome customer service representatives!! 5 ⭐️⭐️⭐️⭐️⭐️!!!
Found through Google search. Also read previous customer comments. Was very impressed by what I read. After using your company I’m a fan!
Price and return policy.
Great experience! I needed a spare tire for my 2001 Celica. Your site does not take that option into account, but my Toyota Service Assistant gave me the correct size (and link to your site).
My Toyota Service Assistant gave me the correct size (and link to your site).
Needed to replace OEM spare tire - not available locally in through dealership
Good experience. I needed a spare tire for my 2001 Celica. Your site does not take that option into account, but my Toyota Service Assistant gave me the correct size (and link to your site).
My Toyota Service Assistant gave me the correct size (and link to your site).
(Tire Rack should advise buyers about this) The installer i selected was surprised by the delivery of my tire, and seemed annoyed he hadn't been notified beforehand. He wouldn't give me an appointment to install the tires sooner than two weeks. I'm driving on a run-flat, so that's a problem for me. So you should be sure you contact your installer before ordering. Otherwise, buying was smooth & delivery was fast
Recommended by co-worker
Ease of ordering, flexible installation.
Recommended by co-worker
Ongoing harassment by employee * and she is now using other employees. They were asked to no longer contact me and have failed to do so. Company scammed me of tires I never received and money. Failed to do the right thing and fix it. Instead has been nothing but unprofessional with allegations that are false and constant harassment. Beware of company and their employees
*Personal information redacted by admin
Tip for consumers:
Do not buy from here
Products used:
None because I never got them
Great website! It was very user friendly, and had a ton of answers to questions I didn't even think to ask.
Ease of use. Pricing. Friend recommendation
Ease of use. Pricing. Friend recommendation
Easy process. Really helpful staff. Original order was the wrong size, but customer service helped me get the right tires quickly.
Website is super easy to use. Found the perfect set of rims within 15 minutes, after searching other sites for hours. I wish I had looked at Tire Rack first! Loved being able to see the rims on my virtual car. Rims and tires came mounted, packed well, and in perfect condition. Price was excellent. Service is fast and easy, you don't have to jump through hoops to get to a real person. They also verified information with my and provided updates along the way.
Had to call to reprocess my order after my credit card company flagged for fraud. Customer service rep had everything taken care of within seconds. So nice and helpful!
Ease of website use. Great prices.
Excellent pricing, name brand/product quality.
Upon inspection they look nice. I have not mounted them as of yet. They seem like good value for the money.
Good products for decent prices
I liked the look and couldn’t beat the price.
The phone call I received was very courteous and helpful. I have nothing but good things to say about this website.
Also, make sure you double check your order size etc. before finalizing. Can't complain, took all the thinking and planning out of the equation on my side. Will use again!
The price and availability.
They came recommended, and BF Goodrich was out of stock and backordered.
The phone call I received was very courteous and helpful. I have nothing but good things to say about this website.
The experience was amazing. I ordered two rear tires for my wifes BMW Z3. We had put four of the same tires three years prior but it was time to replace rears. Common on some bimmers. Great tires. Riken Raptors. Great service Firestone. Easy order. All online! Delivered right to installer and even set install appointment theough Tire Rack!
By the way, I made original purchase of these tires with Tire Rack too. They had all the info about that purchase so I was sure I was getting right matching tires. Awesome!
The checkout process was a bit confusing. It asked me to choose America's Tire which is fine, I like them anyway. It was part of the process saying to choose where you would like to ship the tires and asking for an address. Right below that it was asking for the billing address at the same time. I figured it out in the end. Still giving 5 Stars. If someone can make the text a bit more noticeable, would be fantastic for first time shoppers. Overall very pleased with TireRack
Friends highly recommend so many choices. :)
Price, service, and ability to choose a shop. Continue this please.
The checkout process was a bit confusing. It asked me to choose America's Tire which is fine, I like them anyway. It was part of the process saying to choose where you would like to ship the tires and asking for an address. Right below that it was asking for the billing address at the same time. I figured it out in the end.
Friends highly recommend so many choices. :)
It's easy to give 5 stars. My friend referred me to Tire Rack several years ago and I have not been disappointed ever. Their website is easy to navigate, get educated, and order a quality tire for a good price. They can ship the tires to your service station or your home. They usually ship the next day. Lastly, I love the hazard protection that is included with the tire. I have shopped other companies and always come back to Tire Rack. They are a superb company!
It was pretty simple with browsing and the purchasing was easy as well my uncle Boot. Referred you all thanks
My Uncle Recommended you.
Great! TireRack.com is my first stop when thinking about what tires I should get. You have all the brands & models I might consider with all the right information for me to make a wise decision. I was even more impressed & pleased this time when my 4 Pirelli P7's showed up in my driveway one day after I placed the order! I took them to one of your suggested installation locations & was again quite satisfied with the service & cost.
Best price & service on the best tires. Very thorough information. Very easy to use.
These Pirelli P7's replace the OEM Dunlop Sport MAXX RT's that came on our 2016 WRX. We live in Oregon, so wet performance is most important in my tire choice. We have a separate set of snow tires, so that is not as important in our decision. I used your tire ratings chart to narrow down my choices to either the Bridgestone Turanza QuietTrack's or the Pirelli P7's. Then I listened to & read your extensive "Testing Grand Touring All-Season 2020" results to make my final choice. I so appreciate all the information you make available to us!
Best price & service on the best tires. Very thorough information. Very easy to use.
Helpful. Good selection would thumbs up. Will continue using this convincing option to ship tires to a well chosen authorized installer
Helpful. Good selection
Fast and rapid, effortless event and participating dealer installed at quoted price... SURPRISE! Would do again in a flash. Top notch
Why not! Sure beat local 'dealers' prices
Great selection and price
I just want to say that your employee Todd, ext 4673, assisted us with this purchase. He provided us with excellent information on the appropriate type of tire to buy for my vehicle make and model. Thank you Todd!
I've purchased from Tire Rack for a previous vehicle before, and again with Todd's assistance, got the right tire for my vehicle and was very pleased with the performance and wear.
I just want to say that your employee Todd, ext 4673, assisted us with this purchase. He provided us with excellent information on the appropriate type of tire to buy for my vehicle make and model. Thank you Todd!
I've purchased from Tire Rack for a previous vehicle before, and again with Todd's assistance, got the right tire for my vehicle and was very pleased with the performance and wear.
Surprisingly when no service centers could find the tires I wanted, Tire Rack had them in stock and available to deliver next day. Liked the ability to compare a few different considerations as well. Much appreciated.
Local service centers could not find my tires in town.
Gain trust and grow your business with customer reviews.
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Thank you for taking the time to leave us a review and for sharing your thoughts. But we show the opposite happening from your post, which is the reason for our contact attempts. We want nothing more than to resolve this issue and it sounds like you do as well, give us a call!