TJ Maxx

They have lost a loyal customer who spent lots of money with them and they can care less. I returned an item via mail and their refund policy which is ridiculous in itself 10 to 14 business days to process did not even process. On the 15 day I called them and they refunded it back to my card but stated it would take another 5 to 10 days. Then the kicker they deducted 11.99 from my total for return shipping when smh it was free shipping to begin with. If they treat all their customers like this then I hope they go out of business!

While going into the dressing room I was stopped by a woman, who stopped me to ask me "are you a boy or a girl?"
I was walking towards the bold letters that said "WOMENS" so clearly, if I was a male I wouldn't have gone in that direction. Absolutely rude, and disrespectful.

I love TJ Maxx but I can't use my gift card for $10.00 because shipping and handling is way too high. There prices used to be so much better. It used to be more like a really cool garage sale. Now they're just like everyone else. Over priced!

Be cautious when buying jewelry or any item in this store, I bought a very nice ring, but the next day all the stone fell off.
Terrible customer service the supervisor had a very bad attitude, I just wanted to exchange it for another but unfortunately I couldn't find my receipt. They couldn't do anything for me and they never found my transaction, but they did take my money from the bank.

Sam D was being very homophobic towards me and my friend when trying to purchase dresses whilst Ashley, Shaila,and Jamile were very helpful and helped us with our purchases i am very angry with Sam's service and she was also being extremely racist as two black lgbtq members walked in. This happen at the Tj maks in Waukesha Wisconsin inside of the shopping center place near sunset right next to hobby lobby.

I was shopping today at tj and there was a long line with only one cashier open. There were 2 girls sitting on the counter ignoring us in line. I went to checkout at the jewelry counter and was told I needed to purchase jewelry to check out there. Terrible service!

This store has the worst customer service, my wife and I were told if we need to use the restroom we would have to go across the street No explanation was offering other than they were closed

I am so disappointed at the TJ Maxx in Brunswick Maine. I have been such a fan of TJ Maxx over the years, but the last couple times and tonight especially so disappointed in how they handle their register. We went to the line and it must've been 20 people deep or more and all they had at the register were two women who did such a marvelous job, but everybody was waiting. I watch the manager throwing returns in the carriage right outside of the lines, and did nothing to help at the register or to add people, nor did they call anybody from the back of the store to help all of whom we're just rearranging displays over the years I was always in awe as to how they were so customer orientated at the register. If there was more than three or four people in line, they would always call extra people to help.

I've been shopping at the Harbison location since 2016 and have thoroughly enjoyed the many good deals that I've found from colognes to watches. However, tonight my experience took a turn as I politely asked for help with looking at a pair of shades. I was rudely told, I'm helping another customer, and once she finished assisting that customer she immediately turns around and starts putting bracelets in a box. Next she walks from behind the counter with the boxes in her hands and tells me she will be back. I felt very unappreciated and unimportant to the Representative. Why would you make me wait until you finish stocking items before assisting me? That was very poor customer service. I spend a lot of money in this store and didn't feel valued tonight as a customer as usual.

I made some purchases online from TJ Maxx in December 23. Soon after someone tried to make an unauthorized change on my debit card. I don't use it often so I wasn't sure where the breech was. My bank caught it and denied the charge. They issued me a brand new card. On Jan 7 24 I made another online purchase from tj Maxx.com with my new debit card. I didn't use it for anything else. A few days later I began receiving spam emails addressed to me by first and last name as I wrote it on my order form for TJMaxx. So I believed I found the breech. I contacted Customer Service to share my suspicions and to ask about the security of their website. The representative took my information and got my phone number and said she would pass it on to her supervisor and someone would contact me. I'm writing this because no one thought was important enough to respond to my concern. Please be careful when ordering online at t j maxx. I don't believe their website is secure. I will not be ordering from them again I haven't used my new debit card again. If there are any further problems it definitely was poor security at tjmaxx.com. Their lack of concern tells you the type of company they are. I will not order online from tj Maxx again.

Bought a sweater hand washed it dried it and it shrunk and is falling apart. My receipt clearly shows i just bought it and they won't return because it has been worn. I Therefore will not be buying clothes here again. The customer service lady was also rude saying she buys clothes there all the time and never has a problem and proceeds to tell me I'm rude. Horrible service.

My rating is for your bathrooms at Mount Pleasant Ave NJ area. Five shoppers)myself included) were not able to use the bathrooms due to the level of uncleanliness. These conditions are very inconsiderate to your shoppers who are spending good money! Not to mention this level of uncleanliness increases COVID transmissions due to unsanitary high touch surfaces. Please do better!

Was at Naples FL store middle of weekday 3 cashiers and over 20 groups of people waiting. After 15 minutes someone who looked like a manager called a few extra cashiers deplorable service. Why don't they call available cashiers once line is over 10 people I don't get it

Writing about one of worse poorer quality standard store in Forked River NJ TJ MAXX...Bad Management and hostel employees on the floor

Merchandise all over floor lack of skill perfectionism and lacking of organizing merchandising of floor surprise Fire Marhal haven't shut the store down unsafe environment

I ordered some shampoo early October. TJ Maxx sent the whole order but one bottle. Then they took out the money minus that one bottle around that time. I haven't ordered anything since early October. Then yesterday they took out the full amount from early October. Someone there needs to be fired not knowing how to do finances. Not a happy customer. Will not order from a dishonest place again.

Was charged $23 late fee, they canceled it because wasn't late but left $2.00 interest fee. Now charging me $24 on the $2.oo interest fee I thought they took off. Canceled credit card. Scam!

Shalia and Ashley were amazing in helping us tryout clothes and dresses while Sam D was very against it and told us to leave and take those off and was very homophobic

I was at the TJ Maxx today in Oceanside, Ca. Off the 78 and Plaza drive. I had to use the restroom. It was a three stall bathroom. One was out of order. As I was in the bathroom I looked down on the ground and the was toilet paper with poop on it. I then looked over to my right and there was poop on the floor in the out of order stall. It was very disgusting. I went to check out and let the cashier know. She them informed a manager (he was some sort or coordinator) who was aware of this and started he thought it was already taken care of. He had called several employees to the front and it seemed like no one wanted to clean it up. I feel it was very unsanitary and the managershpuod of made sure that this was taken care of right away.

I bought this professional manicure set from beurer and the quality is amazing, I got for such a good price at tj maxx, here you can find amazing things such as this. I am in love with this machine and can't wait to get my nails done with it, it comes with so many things recommended 10/10!

On 1/2/24 while shopping at the TJ MAXX at 215 Clinton Plaza, store IN Clinton Conn I can upon an open box of Awake Coffee Pods. Upon my time to check the item out with the cashier I asked the cashier if I could get a discount for the "Open Box". The cashier took the item to a woman with short hair dark hair who was said to be the Manager. The woman who was also ringing-up customers as well, stuck her unclean hands into the box of coffee pods, counted them and stated "NO", THEY ARE ALL there. I told her how unprofessional her behavior is. As a manager to stick her unclean, unwashed dirty hands into a box of anything meant for human consumption for anyone other than herself. I didn't ask for a discount because of a missing item, I asked because the open box.
She was unapologetic, brass and believed it was her right do so and said such. I was so embarrassed because I knew she believes she was not wrong. SHAME ON TJMAXX for thinking she should manage anything

Customer ******* 3 311 01/02/2024 16:14:29

I ordered a squishmallow on 3/9. Two days ago, I was informed that my order has been cancelled and wasn't given a reason why. I am hesitant to order from TJ Maxx online again, especially since this seems to be a common occurrence for this store. I am disappointed because I was looking forward to receive my product. Additionally, I used a free shipping code for this purchase, and now this code is invalid, even though my order was cancelled.

Whenever I go to TJMax the line is always about 15 minutes long. They have 6 cash registers and about 2/3 of them working. They're able to have a lady dealing out shopping carts and one monitoring who comes in and out of the store but they can't have they're lines move a little faster. I understand we are in the middle of a pandemic but it's always been like this and it's not getting better. I hope this changes because I love coming to this store but it makes me sick to think about it.

The employees at the jewelry customer counter on 12/26/23 at 6 PM at 2938 Eldridge Pkwy have no customer service skills, waited more than 45 minutes for someone to acknowledge that I needed help and I still didn't get help, the jewelry counter was not busy at all