• United Thread

United Thread

Overview

United Thread has a rating of 4.85 stars from 5,297 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United Thread most frequently mention customer service, free shipping, and isacord thread. United Thread ranks 2nd among Craft Supplies sites.

Positive reviews (last 12 months): 96.3%
Positive
26
Neutral
1
Negative
0

What reviewers want you to know

Positive highlights

  • Always a great experience, very easy to order from and the customer service is great

Critical highlights

No critical highlights yet

How would you rate United Thread?
Top Positive Review

“Thank you”

Karen C.
2/2/24

My order was shipped out within hours of placing it. Service was very professional, cost effective, and I am so pleased with the experience.

Top Critical Review

“Online order”

Carlos H.
2/14/23

I ordered some product on January 27,2023 it is now February 14,2023 still have not received my product. Causing delay in making product for my customers they did not get their valentines gifts made and I had to refund them their money back. I received a call stating they were out of white 3d puff ok cool fine no worries replace it with black. I emailed asking where my order was they said it was sent out and it's delayed because of whether I know the weather across isn't that bad very disappointing and frustrating not sure if I will return yet.

Reviews (5,297)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (63)
Thumbnail of user karenc4239
1 review
0 helpful votes
February 2nd, 2024
Verified purchase

My order was shipped out within hours of placing it. Service was very professional, cost effective, and I am so pleased with the experience.

Thumbnail of user jamesk3631
1 review
0 helpful votes
October 30th, 2023
Verified purchase

When I received my Mighty Hoop it was for the wrong machine. I called and your team handled it very quick and sent the right connectors. My points were not put into my account and my attempts through cusonter service have gone unanswered.

Thumbnail of user dannym731
1 review
0 helpful votes
January 21st, 2024
Verified purchase

Will be using for all of my future orders! Received order very quickly and accurately

Thumbnail of user robertc7114
1 review
0 helpful votes
June 18th, 2023
Verified purchase

United was good and I'll use again most likely. Ordered several products. Hated that one product delayed caused my whole shipment to delay. I agreed to receive a lesser replacement product and although they told me I yhink price was the same, I felt they should have cut me a break all in all. But they did call me personally to explain what was happening. We'll try again soon. PS...their Isacord thread is priced really well in comparison to others. 5000 meter spools.

Thumbnail of user micaels3
1 review
0 helpful votes
March 26th, 2024
Verified purchase

Zolia was awesome in handling my needs. I needed hoops immediately and she made sure it happened. Hoops are awesome and working well.

Thumbnail of user sandym906
1 review
0 helpful votes
April 16th, 2024
Verified purchase

Ordered online no issues. Everything in stock. Shipped next day. Happy with my order.

Thumbnail of user donnag2306
1 review
0 helpful votes
March 14th, 2024
Verified purchase

It was easy to order online and prompt delivery with accuracy was wonderful.

Thumbnail of user lynnetm
1 review
0 helpful votes
April 16th, 2024
Verified purchase

I was able to place and receive my order quickly and efficiently.

Thumbnail of user lisaf214
Lisa F.
1 review
0 helpful votes
December 20th, 2019
Verified purchase

Love it! Had everything I needed and it was easy to place my order. I will be ordering all my supplies from now on from here. Thank you!

Thumbnail of user rosemaryk158
1 review
0 helpful votes
March 23rd, 2024
Verified purchase

Received my order quickly. Packaged well. I was able to complete my customers order very fast.

Thumbnail of user danielb3465
1 review
0 helpful votes
September 10th, 2023
Verified purchase

Great product got just what I expected,no surprises. The only thing that could be better is if the colors shown on the site could be closer to the actual thread, I know it's hard because of so many shades.

Thumbnail of user francineg20
Francine G.
1 review
0 helpful votes
November 30th, 2019
Verified purchase

Best prices on the thread I like. Website has a quick order page when you know the thread number. Makes ordering super quick. Fast shipping is a plus.

Thumbnail of user amandar2292
1 review
0 helpful votes
February 12th, 2024
Verified purchase

Thread came packaged in a box with no damage and arrived quickly.

Thumbnail of user mariad2397
1 review
0 helpful votes
December 26th, 2023
Verified purchase

Totally happy with the experience and prices. I will definitely be ordering more products from the site.

Thumbnail of user carlosh379
1 review
1 helpful vote
February 14th, 2023
Verified purchase

I ordered some product on January 27,2023 it is now February 14,2023 still have not received my product. Causing delay in making product for my customers they did not get their valentines gifts made and I had to refund them their money back. I received a call stating they were out of white 3d puff ok cool fine no worries replace it with black. I emailed asking where my order was they said it was sent out and it's delayed because of whether I know the weather across isn't that bad very disappointing and frustrating not sure if I will return yet.

Thumbnail of user michaele2578
1 review
0 helpful votes
January 12th, 2024
Verified purchase

AWESOME PLACE FOR THREAD AND SUPPLIES...
THANKS FOR QUICK SHIPPING

Thumbnail of user barbarah3126
1 review
0 helpful votes
October 18th, 2023
Verified purchase

Our only thread supplier. Our first choice go to. I wish shipping was a little faster, but it works..

Thumbnail of user sharono1068
1 review
0 helpful votes
December 6th, 2023
Verified purchase

Colors are beautiful and arrived just in time! Can't wait to use them!

Thumbnail of user kathleend1639
1 review
0 helpful votes
November 1st, 2023
Verified purchase

Very happy with my first order from United Thread which came early. Thank you!

Thumbnail of user sasans4
2 reviews
0 helpful votes
November 20th, 2023
Verified purchase

Thank you all for being awesome! Communication ++++ shipping time ++++ e

Thumbnail of user kathleend206
Kathleen D.
1 review
0 helpful votes
September 14th, 2019
Verified purchase

You are awesome! Everyone is very helpful when I call. You have excellent prices and ship incredibly fast.
Thank you

Thumbnail of user debrar1062
1 review
0 helpful votes
May 23rd, 2023
Verified purchase

Enjoyed getting free shipping on my first order with this company. Shipping cost is a concern to me being a senior citizen. Getting free shipping made my order possible. Otherwise, I probably wouldn't have made the purchase. The young lady I spoke with was very cooperative and friendly. Informed me of the free shipping. I hope the company considers making free shipping available on purchases over $50.00. More affordable to senior citizens that live on a fixed income.

Thumbnail of user beckyw90
Becky W.
1 review
0 helpful votes
December 16th, 2018
Verified purchase

Great price for the 5000 meter spools of Isacord. Just wish the photos of the spools were truer to the actual color. I bought a chart, hoping that it will be easier next time. Even the actual Isacord color chart on line seems to be way off.....

Thumbnail of user madisonu115
2 reviews
0 helpful votes
July 30th, 2023
Verified purchase

I had some questions on my order and then needed to make a subscription. Great customer service and rapid responses. Love the thread!

Thumbnail of user jessicad2058
1 review
0 helpful votes
October 17th, 2023
Verified purchase

I received my product quickly and the products are great!

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Company Representative

Thumbnail of user jimw297
Jim W.

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