Walgreens has a rating of 2.82 stars from 928 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walgreens most frequently mention customer service, next day, and store manager problems. Walgreens ranks 17th among Vitamins & Supplements sites.
Walgreens is the most convenient to my home and they usually have what I need. I did however find out recently that my prescriptions would be lower at a different pharmacy.
I just had back surgery and had a script at the pharmacy and the text said it was eligible for same day delivery with a fee. So I paid it. Received a text saying it would arrive by 7pm. I called the number provided and was told they have no control if they are picked up or not because they outsource the delivery. He told me sometimes they don't pick up for delivery for days. But you advertise same day? And charge for it. So, I have to suffer in pain because of Walgreens.
Shopping at about half of the Walgreens, an employee runs for a side or rear door and creates a fast, automatic door slam noise. When it's supposed to be a gentle store that sells drugs to old people, I feel under pressure like a target and am worried about violence. The headquarters cannot afford security at the bad stores. I hope they close Walgreens and let CVS be the main drug store.
Walgreens is the most convenient to my home and they usually have what I need. I did however find out recently that my prescriptions would be lower at a different pharmacy.
I remember going to their pharmacy and they had knowledge on the drugs I wanted to pick up. Also their staff were very friendly and didn't stop smiling at me till I left.
I just had back surgery and had a script at the pharmacy and the text said it was eligible for same day delivery with a fee. So I paid it. Received a text saying it would arrive by 7pm. I called the number provided and was told they have no control if they are picked up or not because they outsource the delivery. He told me sometimes they don't pick up for delivery for days. But you advertise same day? And charge for it. So, I have to suffer in pain because of Walgreens.
They are the most disgusting, hypocritical and dishonest company ever! Their $35 free shipping is a brazen and thorough lie. Once you reach $35, it always says the item exceeds the total free shipping limit and it will automatically add the same shipping cost, if not more. It doesn't matter how light or small the extra item is. And they often have false deals, like this olive oil in clearance for example, if you add some in your cart and try to check out, it will always prompt a message saying you can't buy them regardless of the quantity. There's one time I ordered some toilet paper from them and it advertised one equals 4 regular rolls. I only realized it's a total lie when the item arrived. It's only like 25% larger than any other roll I've seen in my life at best. Their agents were so shameless that they just denied the issue when confronted with solid evidence. In addition, their app discount coupon never worked when I try to check out, no matter how hard or how much time I try.
Tip for consumers:
Don't ever do business with them if possible!
Products used:
groceries
I sent this message via email and received no response. Then I contacted customer service named Shawna, she did not help me in any way and after telling her this, she closed the session.
A follow up to my previous negative review of Walgreens for immunizations:
The next day, 8/15/23, after complaining online and to Walgreens itself, the Store Manager Mr. Kevin Frady called me. We talked about the situation, he said they actually did have the RSV vaccine and did not know why his staff told me they did not. He apologized for the poor service and promised to provide the correct service his customers deserve, if I would return for the immunizations. I agreed.
So the following day, Wednesday 8/16/23, my wife and I returned for our immunizations. Mr. Frady saw me, said hello, and went about his business running the store.
My wife and I went to the pharmacy on time for our scheduled appointment, went through the routine of filling out the paperwork and got our immunizations. My four vaccinations and my wife's single shot took 5-10 minutes total. But the whole process still took about 45 minutes. This time, there was no line for prescription refills, so the staff was not running ragged as it had been on Monday.
Overall, I wish the process was quicker. But my faith in Walgreens is restored. I give them 5 stars now.
Mr. Frady said goodbye when we left
Tip for consumers:
Everything is in the two reviews.
Products used:
Vaccinations: RSV, Covid booster, pneumonia, flu
For several years have used Walgreens for all my vaccinations and prescriptions, very accommodating. No more. They apparently have implemented a new business model based upon: "For every customer we lose, we'll get 5 new ones" Oh yeah? Color me gone. The "kiss my $#*!: attitudes of my local store don't work for me.
Tip for consumers:
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Products used:
Other.
They lied that they had a prescription in stock --FOUR times. As a result, it was too late in the day to get the prescription transferred. My wife went without eye medication for days. If her vision is permanently damaged, Walgreens will be sued. It is awful if the only way to conduct a retail business is to have my lawyer talk to their lawyer.
They are liars, irresponsible, and have zero compassion.
Tip for consumers:
I will never do buskiness with those liars again..
Products used:
Zero. My wife went without medication.
After placing several phone calls to the Lodi, N.J. Pharmacy location department and getting no where, I requested to speak to a manager that quickly resolved my issue with professionalism and understanding. She went above and beyond to make sure my needs were taking care of.
Two lanes and one of them as being monopolized buy one lady who has been in the drive-through for over 30 minutes
You would think that they would tell her to get out of her car and go inside and work on the 10 cars that are behind her. She is monopolizing, and there's only one clerk at the window.
Of course you buzz the buzzer and she said she's only working with one lane right now and it continues and continues and continues. Trying to figure out what medicine she's going to get for somebody.
Products used:
Very very slow service in the drive-through
One lady is monopolizing the whole section and there’s 10 cars piling up. She’s been in the drive-through for over 30 minutes. And the clerk when you push the button and call for help, she said she’s only allowed to do one lady at a time so it doesn’t really matter exactly why they have two lanes here.
Walgreens pharmacist can be absolutely rude and disrespectful. I'm taking care of my parents and small children and work two jobs. Last thing I want to be in is pain. I want to avoid any surgery at all cost so my dr treatment plant was physical therapy and pain meds to control the pain and it works for me. It's a shame a pharmacist wants to judge you for your medication choices. Walgreens need to do better. Many people need specific medications due to the others having a bad side effect for them. Pharmacist, Stop playing with people lives and let them live and do they have to do to survive in less pain possible.
Tried for 3 days to pick up my prescription at Walgreens in Springfield Mo E Kearney location. Day 1 not ready. Day 2 computers down so they would not give me my prescription Day 3. Went to pick it up after calling at 1230 pm when i arrived 30 minutes later the had a sign up that they closed til 5 pm. Im done. Walgreens sucks. They can keep my meds. Staff needs fired but i wont be going back
Tip for consumers:
Dont
Products used:
None
Rude staff. Long lines and higher prices than other pharmacies. Staff are overworked and stressed and in a hurry
When im in a hurry I can place an online order and its ready within 30 minutes. Most locations have the drive up area and wait time varies. Thing may cost a little more but there is never a hassle getting to items or in stock or in check out.
I live 23 miles from the closest Walgreens. So I always call before I make the drive into town to pick up my elderly mothers scripts. And no matter how much I voice my displeasure, they are never ready when promised. It's not like I have to wait 5-10 minutes, I always have to come back the next day because they don't have her medication in stock…. Every time!
I'm done with these clowns. Walmart will now get her business.
My experience overall is good… Variety of products, great deals, lots of coupons, rewards; friendly user apo, but doesn't accept US Territory Credit Cards.
Tip for consumers:
You can’t buy online with a Credit Card from a US Territory!
Products used:
Everything I buy and I love it…
Walgreens sucks. I went to the trouble to order 4 vitamin items on line. At checkout there was a 'problem'. The problem was with walgreens. So i called the number to talk with someone. She offered to help me place the order. I had to read to her each item ordered. After 10 minutes she transferred me to the bill pay link. I entered my info and the bot said i would be connected back to the team member. After waiting 2 minutes, the call disconnected. I had no idea if the order went thru or not. The last time i ordered online there was also a problem and i had to straighten it out in the store. This chain of stores is not worth my time or yours.since this mishap was online i have no receipt.
Tip for consumers:
walgreens sucks . . . total waste of time
Products used:
none
I don't know if Walgreens is individually owned or corporate but the one I go to is always very clean with professional and friendly staff. Their pharmacy is knowledgeable.
Their products are on the bit of expensive side, but if you are a member, there are great discounts of many items that makes it comparable to your local supermarket.
Walgreens is more expensive than Walmart for my generic 3 month subscription, and it also limits your specific prescription to one store. However, this one store is very convenient to my house.
The worst wallgreens. The worst pharmacy very unpleasant pharmacists. One of the managers who is very rude and despotic. The cashiers don't even say hello good afternoon. That's why I'm already changing my prescription to another store. That when have 2.2 stars
The guy Christian,in the photo center is awesome he helped me with the photos,i, needed off of my phone,and he helped me throughout,the whole process,and the store workers were so helpful,as, well,and they were very nice,and the store,was very clean,and organized,and the other workers that works there were very nice as, well,
Tip for consumers:
No
Products used:
Just the photo center
I am very disappointed in the recent Christmas ads I am seeing. Foul language has become too accepted in our society. Shame on Walgreens for making it more acceptable.
Walgreens has been our go to pharmacy for over 20 years. Over the last 20 month prescriptions have become unavailable. When expecting to pick your prescription up they don't even notify you. You have to call them. We have had to move most of our perceptions to Safeway, which is not near as convenient.
This has to honestly be the worst pharmacy in the US today. Look at their 86% bad reviews. My cancer drug was called in on Wed, then the pharmacy abruptly closes for 3 days. I must wait until Monday for my Oncologist to re-write the script for another store. These abrupt pharmacy closures are happening frequently across the city. I was informed pharmacy workers are rebelling against the greedy corporation.
You may notice that Walgreens is always on the corner- in fact, a lot of major corners in every large to small metropolitan area- and often within eyeball distance to their main competitor- CVS.
Convenience is my only motivation to shop there, as I am often willing to forego discount prices elsewhere for the convenience of being able to drive only a few blocks to get what I need or want.
Walgreens drive-through pharmacy is also convenient, and better for me than having to walk-in just for a prescription, after having dental surgery and still bleeding or slobbering all over myself in public.
Walgreens is your home for Pharmacy, Photo and Health & Wellness products. Refill your prescriptions online, create memories with Walgreens Photo, and shop products for home delivery or Ship to Store. Walgreens. Trusted Since 1901.
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