• WomanWithin

WomanWithin

Overview

WomanWithin has a rating of 1.56 stars from 776 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WomanWithin most frequently mention customer service, credit card, and return policy problems. WomanWithin ranks 2376th among Women's Clothing sites.

  • Service
    273
  • Value
    239
  • Shipping
    258
  • Returns
    218
  • Quality
    217

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 1.7%
Positive
1
Neutral
0
Negative
57
61
See all photos

What reviewers want you to know

Positive highlights

  • I have ordered items on WomanWithin and was happy with quality, fast shipment, and customer service.

Critical highlights

  • I don't like dealing with dishonest companies so beware shoppers and check your credit card statements carefully.
  • So I now have an e-gift card for somewhere I will never order from again due to their horrible service….
How would you rate WomanWithin?
Top Positive Review

“Return”

Sherry O.
6/17/22

Wow I just posted a review where the womanwithin (Fullbeauty Brands) customer service representative was unable to help me. After talking to her I found my tracking number and phoned back. But the extremely nice gentleman I got this time helped me immediately! And he didn't even ask for the tracking number! I wish the 1st lady could have been as helpful! But it HAS restored my faith in them somewhat.

Top Critical Review

“Everything wrong”

Deanna A.
1/30/24

These people are awful. They change the price from what is online. My dress is 84.99 and you click on it and they raised it to 129.00. Customer service is awful. I put a picture down there than once you click on those the price raises. And then it would've cost me $35 just to have my dress shipped to me that's ridiculous. Definitely going somewhere else

Reviews (776)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (72) gift card (39) customer service (242) return label (16) rewards program (13)
Thumbnail of user deannaa186
1 review
1 helpful vote
January 30th, 2024

These people are awful. They change the price from what is online. My dress is 84.99 and you click on it and they raised it to 129.00. Customer service is awful. I put a picture down there than once you click on those the price raises. And then it would've cost me $35 just to have my dress shipped to me that's ridiculous. Definitely going somewhere else

Tip for consumers:
You guys can’t raise the prices, your thieves, and scammers, and who would pay $35 to have something shipped

Products used:
I did not buy anything I’m not paying $35 to have a dress shipped to me

Thumbnail of user lynnel250
1 review
1 helpful vote
January 13th, 2024

I've ordered a few things from their website over the years, and have returned most of it. I think I've finally learned not to order from them anymore. Their merchandise quality is mediocre at best, and overpriced at that, IMO. I agree with others as to their shipping and return fees being quite ridiculous. I'll give Woman Within a hard pass from now on.

Thumbnail of user myramurray89
1 review
0 helpful votes
March 2nd, 2024

After waiting about a month for my order (the second time I had to ordered.) My first order was cancelled by Woman Within before it was even shipped.
I am happy with the ease of the return. I am even happier to return these trashy ill-made cheap clothes to Woman Within.
What happened to your quality? I have to say I no longer recommend Woman Within to anyone.
Your order apparatus is flawed and your goods are trash. Returning your merchandise is easier than order and for that thank you.

Thumbnail of user jol415
1 review
1 helpful vote
January 22nd, 2024

Woman Within cheated me out of my money. I ordered 2 tops, received 1 and they now are refusing to send the second top unless I order it again and pay more money! This is unethical and I will never ever buy from this company again. BUYER BEWARE OF THIS COMPANY!

Products used:
Fleece tops

Service
Value
Shipping
Returns
Quality
Thumbnail of user corinned7
Magali R. – WomanWithin Rep

We would like to apologize for your recent experience with Woman Within. Please send us an email to social.media@fbbrands.com with your order number, your email, your billing zip code, and a brief description of the issue. Our team will do our best to assist you.

Sincerely,
Woman Within Customer Service

Thumbnail of user larrya234
17 reviews
9 helpful votes
December 19th, 2023

Purchased 2 pair of jeans. Ordered my normal size. Both pairs had the size I ordered on them, but were WAY to BIG. I returned the jeans. WomanWithin charged 17$ for sending me the jeans, which I knew the charge when ordered. However, on the return, they deducted 11$ from my refund to cover return shipping. So, in short, cost 28$ to try on 2 pair of jeans.

Tip for consumers:
Will not purchase from this company again.

Products used:
2 items ordered. Their size did not fit. 2 items returned. Paid shipping both ways totaling 28$.

Thumbnail of user m.goetz1965
1 review
0 helpful votes
March 19th, 2024

Do not biy if you are in Canada. Not such a thing as free returns. They lied to me I have it in writing still no response from conpany

Products used:
Cover up

Service
Value
Shipping
Returns
Quality
Thumbnail of user corinned7
Magali R. – WomanWithin Rep

We apologize for the confusion. The customer is the exporter of record from the destination country and is responsible for all charges including freight, duties and brokerage costs incurred to return an item to the FULLBEAUTY Brands Fulfillment Center in the United States. To view our complete return policy for international customers, please visit this link: https://www.womanwithin.com/help-page?cid=ww-custservice-returns

Sincerely,
Woman Within Customer Service

Thumbnail of user pvelden73
1 review
1 helpful vote
January 17th, 2024

Placed a few orders, credit ran, go online nothing in order history…call customer service get a foreign rep likely India who says she can't check orders site is down and it has been for awhile. Company is shady and overcharges for shipping.

Tip for consumers:
Don’t shop here

Service
Value
Shipping
Returns
Quality
Thumbnail of user corinned7
Magali R. – WomanWithin Rep

Thank you for your inquiry. At Woman Within, we are committed to enhancing your shopping experience. To achieve this goal, we'll be upgrading our systems from January 12th to January 19th, 2024. During this period, there will be a temporary delay in the processing and shipping of orders, with after-purchase services like order status, shipment tracking information, and all Member Reward information being temporarily unavailable.

We understand the inconvenience this may cause and genuinely appreciate your patience and understanding throughout this upgrade process. Rest assured, all adjustments, order details, and Member Rewards information will resume on January 19th. We eagerly anticipate delivering an even better shopping experience once these enhancements are complete.

We're sorry for the inconvenience this has caused.

Sincerely,
Woman Within Customer Service

Thumbnail of user amandad1079
4 reviews
0 helpful votes
January 22nd, 2024

I ordered one by mistake. I contacted them and they refused to cancel it because it was in process. But other companies can cancel it no matter if it was or wasn't in process.

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user meltonmom4iowa
1 review
4 helpful votes
October 5th, 2023

Womanwithin artificially lowers the prices of the merchandise and then adds their overhead costs to the shipping and handling fees. I was going to order 3 pieces of clothing totally $82, and then I got to shipping and the lowest charge for standard shipping was $21! 25% of my order total. I abandoned my cart. I found it just disgusting. Judging by the other reviews, I'm not alone.

Products used:
Didn’t place order due to inflated shipping and handling fees.

Service
Shipping
Thumbnail of user specketerp
1 review
1 helpful vote
December 7th, 2023

It is almost impossible to get the correct prices online, even if you order from a catalog you received the same day you order. I have seen prices change in only a few minutes trying to order online. I'd advise calling and tell exactly what you see in your catalog and online. What a shame!

Thumbnail of user corinned7
Magali R. – WomanWithin Rep

Hello Patricia. To order from the catalog, please visit our website and click on "Catalog" at the top of the page. Then, fill out the form with the item number (including dashes) and the catalog price should appear. If you don't see the catalog price, please call the number on the catalog to place your order over the phone.

Thumbnail of user susany780
2 reviews
1 helpful vote
January 24th, 2024

I am happy with the sweatpants that I got but had no idea I was going to get charged and additional 16.95 for a rewards program that I NEVER signed up for and didn't even know existed. I cancelled the membership and will never order from them again. They sent me a catalog and I can't even find anything in there about an extra fee for a rewards program. Shady business practice for sure!

Thumbnail of user tj458
1 review
0 helpful votes
March 6th, 2024

Received incorrect items in my order, called in to have the correct items sent out; and to return the incorrect items. Instead I was charged out a second time -the entire order AND extra things I did NOT consent to ordering. Spent an hour trying to get the exchange corrected, only to be told I needed to be charged a 3rd time and all the while being up-sold on other crap I did NOT want. I ended up cancelling the exchange ( never getting what I paid for and ordered the first time) and waiting to see if the charge falls off my account - if not, I am calling my bank. RUN THE OTHER WAY DO NOT ORDER ANYTHING FROM HERE. Plus everything they sell,you can get on amazon. Literal, brands and styles all can be found on amazon.

Products used:
clothing

Service
Value
Shipping
Returns
Thumbnail of user pauliek1
1 review
0 helpful votes
November 24th, 2023

Like their t-shirts. I've bought oversized to wear around the house and smaller to wear outdoors. Also, like that they have 3/4 sleeves and various lengths; but still are light enough not to cook in summer. They have a wide range of colors. Decent quality.

I first bought several from Amazon back in 2018 for $13. Now they are $25, although currently selling for 50% off for the holidays (on their site only, not Amazon).

Here's the problem: Their shipping policy is ridiculous. No free shipping offered for any price (No! Instead they charge a percentage of the total order! Who does that?).

They charge per item. Basically at 50% off $12.99), if I bought 3 t-shirts, at $8 shipping for the first item, they would add an additional $4 for each item thereafter, so buying 3 items would be the cost of another T-shirt!

I sold and shipped items online and know for a fact that shipping UPS doesn't cost that much and certain the weight of one more t shirt doesn't warrant adding another $4 to $8 in standard shipping and then another $4 for each item.

I had free shipping 2 Christmases ago so bought from them. I just won't pay inflated shipping costs. I'd buy a ton of their stuff if I didn't see the shipping going up up up as I add items to my cart. Huge turn off.

They are making a profit off shipping costs!

I signed into my account and they had no record of my orders. Let's see if now they offer me a discount for the holidays to offset their ridiculous shipping policy. I might buy again. They claim to be in the US, so why the ridiculous shipping costs?

Makes you wonder about their other practices. My first order was through Amazon, the second through the site and only because the shipping offered was actually free from a catalog they sent. Went to buy from them today, hoping their shipping policy had changed, saw the cost would be 50% for just one T-shirt and abandoned my cart.

I wonder how many customers they lose because of the overpriced, inflated shipping costs?

Products used:
3/4 sleeve t-shirts

Service
Value
Shipping
Quality
Thumbnail of user karah208
1 review
6 helpful votes
October 4th, 2023

I placed one order in April of 2022 and just found out they've been charging my credit through September 2023 $16.95 for a rewards program I NEVER signed up for. I didn't even like the ONE order I placed and returned it. This is fraud. Don't ever buy from this company unless you want bogus monthly charges on your credit card they won't refund.

Thumbnail of user cholcomb
1 review
4 helpful votes
October 28th, 2023

They are really slick with all their fees. Avoid this card at all costs! The products are sub-par with many items. Sizing is not true. Then you will also get charged for a return unless you do credit back with them.

Thumbnail of user chkg1057
1 review
3 helpful votes
September 28th, 2023

I placed an order on 9/21. I needed the article no later than 9/28. I paid extra for express shipping. Today is 9/28 and the item has not been shipped. The only thing I have is a tracking number and when I look up that number is states the label was created and nothing is in their system yet. I have contacted them several times and they insist the item was shipped. They are nothing more than a scam! NEVER ORDER FROM THIS SITE!

Tip for consumers:
Never received anything because they never shipped it

Products used:
Dress

Service
Value
Shipping
Thumbnail of user corinned7
Magali R. – WomanWithin Rep

Hello Cathy. We would like to apologize for your recent experience with Woman Within. Please send us an email to social.media@fbbrands.com with your full name, order number, email, and your billing zip code. We will be glad to further assist you.

Sincerely
Woman Within Customer Service

Thumbnail of user cheryl.f
1 review
0 helpful votes
November 13th, 2023

I have done.business with them for years and have been happy. They have really changed over the years and the quality of the clothing has really deteriorated. The size I have ordered for years no longer fits. And….this e-card. If I want an exchange or a refund I DON'T want it back in their e-card. The headache of doing business with you is just not worth it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ps616
1 review
13 helpful votes
July 10th, 2023

This company is all about selling and $#*! the customer and their experience. They do not follow their own expectations and if you express your dissatisfaction you are then targeted to be ripped off and ignored when trying to get your refund. My bank had to get involved to get my return money processed. The worst company I have experienced in a 20 years and will never order from them or any of their parent companies.

Tip for consumers:
This company is only concerned with selling and take no responsibility for the customer service, quality, or expectations of proper business practices. Just seek reviews online and you'll see they are rated poor for customer services and their refund policies and expectations. They do not care about the customer and only care about their bottom line and will never receive my business again, guaranteed!

Products used:
they have been lying to me since the beginning of the order and their "HappyReturns" is bull$#*! and they do not honor their own policies. The worst company experience I have endured in 20 years.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aisha.khanpac
1 review
2 helpful votes
September 28th, 2023

I purchased two boots from June + Vie, a brand within the WomanWithin company, the Whitley & Azalia wide calf boots. They felt plastic, with fake heels, stiff uncomfortable "leather" and zippers that were glued on. It was shocking how awful they were given how beautiful they appeared online. Perhaps June + Vie should spend their customers' money on their production quality versus photo shoots. Such poor quality at this price point is criminal. I would not take them even if the company was giving them away for free. Also, I submitted a review on the website eight months ago that was never posted, suspect.

Tip for consumers:
The Returns agent and process were seamless and the only positive factor of my experience. Also, please be very weary of any of the brands under the umbrella of this company. Especially for wide-calf customers, the boots were anything but!

Products used:
I purchased two boots from June + Vie, a brand within the WomanWithin company, the Whitley & Azalia wide calf boots.

Service
Value
Shipping
Returns
Quality
Thumbnail of user remir14
1 review
4 helpful votes
May 2nd, 2021

Was promised $10 off 1st purchase with their credit card. Didn't happen. Called customer service twice. 1st representative didn't even understand the problem, 2nd one understood the problem but had no authority to fix it. Shipping charges are outrageous. If you qualify for free shipping it's limited to $15 and you don't get it automatically. You have to fill out a form, send back to them and wait 3 weeks. Great tactics to promise something that many don't have the time or will to do. Thanks woman within you just saved me $230.85 because I've given up on ordering from you.

Tip for consumers:
I should've read reviews before wasting my time.

Products used:
Didn't execute order for $230.85 because I was given the run around for $10 that were supposed to be credited to the subtotal for opening WomanWithin credit card. Customer service couldn't fix it.

Service
Value
Shipping
Returns
Thumbnail of user corinned7
Magali R. – WomanWithin Rep

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Thumbnail of user misstmb2
1 review
4 helpful votes
October 2nd, 2023

I disputed this within a month of not receiving my product. They had drawn out the dispute by going back and forth with me to the point that I can't get recourse anywhere else. They insisted i signed for something and when i asked for them to show me, after several requests, they said it was still at FedEx. They sent invalid tracking numbers for FedEx. When I told them they said it was nothing they could do. They would not respond to BBB when i filed complaint.

Tip for consumers:
Never received product

Products used:
Never received product

Service
Shipping
Returns
Thumbnail of user katheriner742
1 review
0 helpful votes
December 20th, 2023

I bought a top as a Christmas gift for $35.91 I noticed today that they added a verification charge of $35.89. I also noticed that shipping costs as much as my order & if I wanted it by Christmas it costs way more than my item. I called their customer support to ask why that charge was there. They said it's for verification & will be reversed after 7 business days from when it was shipped yesterday my receipt says 72 hours not 7 business days thats a false statement & I will report it to the BBB unless something is done. This is Christmas & New Years 7 business days the earliest is the 29th but more than likely it will be January 2nd before I get my money back that they could have charged a dollar for like every other reputable company does. It's a debit card I used there is no need for verification just charge us & don't ship till the charge goes through which also takes forever. I ordered on the 15th the charge just showed processing in my bank today the 20th & verification charge showed yesterday the 19th. I called customer support no help at all & no apology. I asked for a manager & was told they were with another customer they only have 1 manager. Don't order from a company that tells you lies. I have an email that says 72 hours. Also don't order from somewhere that charges so much for verification when it's not needed anymore with today's technology. I want my verification money back now.

Thumbnail of user corinned7
Magali R. – WomanWithin Rep

Hello Katherine, we would like to apologize for your recent experience with Woman Within. All pending transactions will drop off within 3-5 business days (depending on your bank). Should you need any assistance, please send us an email to social.media@fbbrands.com with your full name, order number, email, and your billing zip code. We will be glad to further assist you.

Sincerely
Alexis
Woman Within Customer Service

Thumbnail of user joopc1
1 review
1 helpful vote
April 10th, 2023
Verified purchase

Ordered two pair pants both size 14/16 petite. One waist too tight one waist way too loose. One leg length ok; other leg length about 5 in longer--too long & length from waist to crotch too long. Material quality not best. When I went to account to return today, that order did not appear on my account. I called & was able to return but cust svc person overbearing poor listener kept jumping in. Used to be my fave pants but quality diminished. I'm done with WW

Tip for consumers:
Full refund but deduct $10+ for shipping

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user sherryt456
1 review
6 helpful votes
February 26th, 2023
Verified purchase

I ordered a coat. It was at least a size too big compared to the label. Returned and got $50 back from an $80 purchase. In the end with interest on a restocking fee, I paid $57 for nothing. After calling, cancelling card and paying off a balance for nothing, I got another bill for $2 and a $9 charge to pay that off or get a $40 late fee. They had already cancelled the account so could not pay online.
Unbelievably incompetent company with customer service call center people who speak such poor English I could not understand anything said. What a horrible company to deal with!
Angry in Indiana 2/2023

Tip for consumers:
Restock fee was suppose to. be $10 and ended up costing me $57.
Interest was charged on the stock fee?
A $2 fee came later and they could not explain that fee but it cost me $9 to pay it off or get $40 late fee for a card I cancelled a month before. Crooks!!!
Stay away from this company

Products used:
None. Coat ordered was poor quality, seams unfinished, material very cheap. Size way off and was huge compared to size I wear. Did not look like the picture.

Service
Value
Shipping
Returns
Quality
Thumbnail of user shellit9
2 reviews
0 helpful votes
December 8th, 2022

I see all of these bad reviews and can't understand why. I have had nothing but success when placing an order. They even sent a holiday card with $50 off $100 or $100 off $200. I love this company!

Tip for consumers:
I would have to say that making the size info on a product a bit more uniform and easier to read, other than that, I wouldn't change anything.

Products used:
I have bought shirts and pants as well as quite a few loungeware.

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

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From the business

Woman Within has plus size clothing in size 12w-44w. Colorful, comfortable basics at low prices for plus size women.

Company Representative

Thumbnail of user corinned7
Magali R.
Typically responds within 3 days

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