- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Yoogi's Closet has a rating of 3.29 stars from 51 reviews, indicating that most customers are generally satisfied with their purchases. Yoogi's Closet ranks 17th among Consignment sites.
This company responds to reviews on average within 19 hours
No positive highlights yet
I've bought two handbags from Yoogi's closet. Quick shipping. The conditions for them were as described. I love how they have free shipping and 30 day free return which is rare. Even though it doesn't have as much selection as Fashionphile, I'd highly recommend this place. I had my handbags authenticated by other sources just to be sure. All came back as authentic.
I ordered a jumbo Chanel online and just received it today. Colour was WAY off from the pictures online. Very disappointing. No point in sending back after all the duties I payed to have it shipped to Canada. Never had this issue with other pre loved sites.
The item was described as like new condition. However the Chanel belt was scratched by the yoogi's closet tag. Customer service was difficult to deal with. I also purchased a Chanel bag which did not seem to be authentic and was not in like new condition as they described it.
Tip for consumers:
I don’t recommend purchasing anything from this store
I ordered a bag and it was authentic but actually not very well made interestingly enough. They offer 2 day express shipping. 4 days after the purchase - no bag - emailed for tracking. It had not even been shipped! I paid for 2 day express shipping and it arrived 6 days later.
Strike 1
I sent it back the day after receiving (size and weight weren't to my liking) and again had to confirm 7 days later that it arrived and request a refund.
They took an additional 7 days to send a refund.
Strike 2
So, would i buy from again? If there was something i had to have - maybe - but they won't be my first choice and DO NOT PAY FOR 2 DAY SHIP.
Hi Tamra,
We thank you for your honest feedback. We are very sorry to see that you were not completely satisfied with your experience with Yoogi's Closet. Without your order number, we cannot confirm exactly what happened with your package, however we would be happy to provide you with information on how our shipping and returns work.
Orders placed by 12:30pm PST are shipped same-day and orders placed after 12:30pm are shipped the next business day. Depending on the time you placed your order, and if your order was placed on a weekend or holiday, this may have delayed the shipment of your package. Once your package has been shipped, a shipment confirmation email with the tracking number is sent to the email address used to place the order. Our shipping carriers do not operate on the weekends in most locations, so weekends are not included in the shipping times. You can find more information about shipping and delivery here: https://www.yoogiscloset.com/shipping-and-delivery
Regarding your concern of our return policy, please note that in our return policy we ask up to 10-14 business days to process returns and issue refunds once your package has been delivered to our facility. However, we are usually able to process returns within 3-5 business days depending on the volume of returns we receive. Once your refund has been issued, a refund confirmation email is sent to you. You can view our return policy here: https://www.yoogiscloset.com/returns
We hope this information was helpful and clarifies any concerns you may have had. If you ever have any other questions or concerns, our Client Services team is here Monday - Friday from 8am-5pm PST and would be happy to assist you. We are available by phone at 800-274-9691, email at service@yoogiscloset.com, or by live chat on our website. Again, we thank you for your honest feedback and hope to serve you again in the future.
Thank You,
Client Services, Yoogi's Closet
I purchased a Gucci bag exactly as described love it fast service and a perfect bag!
This company updated me on shipping and handle everything great cant say enough on
This wonderful experience.
I ordered a jumbo Chanel online and just received it today. Colour was WAY off from the pictures online. Very disappointing. No point in sending back after all the duties I payed to have it shipped to Canada. Never had this issue with other pre loved sites.
Tip for consumers:
Colour deceiving
Products used:
Purse
Hi Michelle,
Thank you for your feedback. We are sorry to hear that you were not completely satisfied with your recent purchase. Our images are taken in lighting meant to depict what the bag would look like outside in daylight, thus the color can appear darker when indoors. However, please note that our listing page does indicate the bag is made of purple leather: https://www.yoogiscloset.com/catalog/product/view/id/145164/
If you would like to return the item to us for a refund, you can also request a refund of any duties and taxes you paid by visiting the Canada Border Services Agency website and completing the application: https://www.cbsa-asfc.gc.ca/import/courier/crp-prio-eng.html
If you have any other questions or concerns, our Client Services team is happy to assist you. We are available Monday - Friday from 8am-5pm PST by phone at 800-274-9691, by email at service@yoogiscloset.com, or by live chat.
Thank you,
Client Services, Yoogi's Closet
Tried selling back my purse and I am from Canada. I didnt know that their prepaid label is only for US clients. I was not offered other ways to track it and UPS is the WORST when it comes to claims.
Hello Ebi T.,
Thank you for your feedback. We are sorry to hear that you are not happy with shipping your item to us through USPS. It is important to note that we are only able to accept international shipments via local post. We completely understand your concern regarding USPS claims. When shipping your item to us, we advise that you purchase sufficient insurance with the carrier to cover the value of your item. If you have any further questions or concerns, our Client Services team would be happy to assist you. We are available Monday - Friday from 8am-4pm PST by phone at 800-274-9691, by email at service@yoogiscloset.com, or by live chat.
Thank you,
Client Services, Yoogi's Closet
They get back to you right away tell you the price and pay you right away very efficient and professional
Tip for consumers:
use them but only for your highest quality products you won't regret it they are one of the few place with actual experts
Products used:
I sell through them and they are excellent
Recently purchased an item and I e-mailed them 2x already to confirm my purchase since my credit card was already charged. No reply from them. This is a purchase from overseas and them not replying to my email is not giving me reassurance that I was not scammed.
Tip for consumers:
if you are looking for quick and up to date reply to your communication re order, then this site is not that site
Products used:
bags
I ordered a Tiffany bracelet with the charm on it. Their description of the bracelet did not indicate the charm was wavy. The picture showed a flat charm. I contacted the company told them this. They are now lying and telling me that they took pics of all sides of the Tiffany charm which they did not. This bracelet actually does not look like an authentic Tiffany Bracelet.
Hi Pam,
Thank you for your review. We are sorry to see that you were not completely satisfied with your recent purchase. As we mentioned in our email to you, the listing page for the item you purchased has multiple images and shows that the charm is not flat, and we never indicated that it was. You can view the listing page here: https://www.yoogiscloset.com/catalog/product/view/id/146383/
All items we list for sale are carefully inspected by our in-house authentication team that have over 20 years of combined authentication experience. You are welcome to return your order using our free prepaid shipping label. Once we have received your return, we will issue a full refund back to your original method of payment per our return policy: https://www.yoogiscloset.com/returns
If you have any further questions or concerns, our Client Services team is happy to assist you. We are available Monday - Friday from 8am-5pm PST by phone at 800-274-9691, by email at service@yoogiscloset.com, or by live chat.
Thank you,
Client Services, Yoogi's Closet
I've bought two handbags from Yoogi's closet. Quick shipping. The conditions for them were as described. I love how they have free shipping and 30 day free return which is rare. Even though it doesn't have as much selection as Fashionphile, I'd highly recommend this place. I had my handbags authenticated by other sources just to be sure. All came back as authentic.
I have been shopping at different sites and this one is better than most. They give a great description of the items so you can decide if you want to purchase.
They will alert you when they have item in you want. The prices are almost the same as in stores however the vintage and hard to find items is really good to purchase. I have mainly shopped for vintage Louis Vuitton in this site. Would recommend this site
4 stars due to higher prices
SHIPPED MY HERMES BAG ON JAN 23RD TO YOOGI'S CLOSET FOR THEM TO SELL. AFTER A FRUSTRATING EXPERIENCE WITH USPS THEY FINALLY LET ME KNOW THAT THE PURSE WAS DELIVERED TO THEM ON FEB 8TH BUT ACCORDING TO YOOGI'S CLOSET THEY NEVER RECEIVED IT. WORST CUSTOMER SERVICE EVERRRRRRRR
Hello Amita S.,
Thank you for your feedback. We are sorry that you have not had a positive selling experience. Per our phone call with you, unfortunately your package was never delivered to our company. We have carefully searched our entire warehouse for your package and are certain that we do not have it. The tracking information for your package also confirms that the package was not delivered as there was no delivery scan. We have had managers from three USPS locations in our area spend over a week searching their hubs, and sadly they were unable to locate your package either. Unfortunately, the only thing we can suggest at this point is to stay in contact with Canada Post regarding your missing mail claim. If your package does turn up, we will be sure to contact you immediately. If you have any other questions or concerns, our Client Services team is available Monday - Friday from 8am-5pm PST by phone at 800-274-9691, by email at service@yoogiscloset.com, or by live chat.
Again, we thank you for your feedback and sincerely apologize for any disappointment caused.
Thank you,
Client Services, Yoogi's Closet
I purchased a David Yurman necklace; when received, one link of the chain was broken. They offered a return option, or taking an amount off the item so that I could have it locally repaired--I chose the latter. They honored what I requested for a refund, which was very fair. The item was otherwise beautiful and just what I had expected. Their communication was very quick, as well.
I purchase two items from Yoogi's Closet in two separate transactions - the first was an Hermes Kelly wallet. The Kelly wallet came in even better condition than stated.
I also purchased an Hermes Birkin HAC. It arrived with one of the worst odors I have ever smelled in a bag although the listing stated nothing about odor. After making all of my co-workers smell it, we came to the conclusion that it was some sort of health supplement. The only way to explain the odor is that it smelled like someone had stuffed it full of Vitamin B12, closed the bag and stored it in a plastic container for a year or so... It was that strong. I did not want to return the bag if the odor could be fixed because it was the precise leather and color combination I wanted. After removing the packing plastic from the bag and storing the plastic in a separate box so the Birkin could air out, it became clear to me that the problem was not the Birkin, it was the plastic stuffing... the stuffing has transferred odor to the bag.
I hoped customer service would have something helpful to offer, but they referred me to the purse forum and suggested rubbing some dryer sheets on the bag, which I was never going to do. They also offered to accept it as a return. While I was on the phone with customer service, I explained that the odor on the plastic was even stronger than the odor on the leather, suggesting that the plastic had transferred the smell, at which point the rep indicated that the plastic used to stuff the Birkin was very likely recycled and that they may have used plastic that had an odor (without realizing it at the time).
I tried airing it out, baking soda, rolled towels stuffed with dryer sheets, just about everything I could think of. I finally came across a post where someone used an air ionizer that generated ozone to get rid of a smoke smell and I figured it was worth a shot. I spent $100 on an ionizer and sealed the bag up inside a large plastic container with the ionizer. After several sessions with the ionizer, the smell began to fade. As of today it's probably about 90% gone. Every once in a while I get a whiff of it and think "you need one more session," but I have not done it yet because inhaling ozone is not great for your health and I have not had the time to safely do another session.
I thought it was odd that Yoogi's Closet never offered to pay for an ionizer or reimburse any of the costs I incurred trying to rid my Birkin of this foul odor. I also found it odd that a site which specializes in consigning "luxury" items would stuff a bag with a $13,000 retail cost with plastic that smelled like hot garbage. I did not feel like they really cared when I dealt with them. I'm not sure I would buy from them again after this experience. I can say I would not consign one of my Birkins with them - I can't imagine my horror if someone purchased and returned a bag of mine due to an odor the consigner caused. I mean, where would it go from there? Would I need to prove they caused the odor and it was not sent to them like that? Fortunately for whoever consigned the Birkin I bought, I wanted to keep it really really badly and was patient enough to correct the problem. I think many buyers would not go through that to hang onto a bag. I can say I used to browse YC's site daily, but I have not been back on there since this experience about a month ago.
Hello Todd K.,
Thank you for your honest feedback. We are very sorry to hear that the item you purchased had an undisclosed odor and that you are unhappy with your recent experience with us. We do our best to accurately describe all items that we sell, and if something gets missed, we certainly want to assist our clients in resolving the matter. When a bag has an odor, our first step is to request that you air out the bag and try placing either sachets of lavender, rosemary, or cedar wood chips in the bag or gently rubbing a dryer sheet on it. This method often helps to eliminate odors, however if you have tried this already and it does not work, we are happy to further assist you. We have noted from our last communication with you that you would be trying these methods and would contact us back to let us know if they worked or not. However, we have not received any communication from you since and were not aware that the odor had persisted. We have sent you an email requesting your response so that we can resolve this matter satisfactorily.
If you have any other questions or concerns, our Client Services team is available Monday - Friday from 8:00am-5:00pm PST by phone at 800-274-9691, email at service@yoogiscloset.com, or by live chat to assist you.
Again, we thank you for your feedback. We hope to serve you again in the near future.
Thank you,
Client Services, Yoogi's Closet
I am truly appalled by the buying teams' customer servicing skills and lack of respect for their customers time and money. I submitted a listing for an Hermés Birkin that I was looking to sell to them. While I was 100% honest and transparent of every aspect regarding my handbag for them which I did not receive the same courtesy in return. Following, them sending a quote for my handbag, I decided to ship it to them via next day air. Which was nearly $300+. I was the only one frequently checking in to make sure that my package had arrived and I was also told that the buying team would reach out to me if they needed more info. Long Story Short they declined the quote that they originally gave me due to an aspect of the bag that was described to them in my listing prior to me sending my handbag after their ignorant and unprofessional mistake and offered to send back my item via ground shipping which would take 3-5 business days to get back to me simply because they clearly did not READ, and or COMPREHEND my description in the listing. They never clearly gave me a reason for the decline of my item but stated that my bag "was authentic". Pure stupidity at its finest. I will no longer support nor speak highly or this company due to my un-called for, money wasting experience.
SELLERS BEWARE BEFORE YOU SELL WITH THIS COMPANY.
Hello George H.,
Thank you for your honest feedback. We are very sorry that you did not have a positive selling experience with us recently. It is never our intention for our clients to have a negative experience, and we strive to ensure that the selling process is a fair and easy. When you indicated on the sell form that the blind stamp on your Hermes bag was "illegible", we misunderstood this and thought that it was simply difficult for you to read, not that it was missing the stamp completely. We acknowledge that we should have contacted you to clarify or to ask for additional photos prior to providing you with a quote, and sincerely apologize that this did not happen. Regarding the shipping cost, please note that we offer free prepaid and insured UPS shipping labels for all clients shipping from within the US, so that there should be no cost to you when mailing your items to us. If you have any further questions or concerns, please do not hesitate to contact us for further assistance. Our Client Services team is available Monday - Friday from 8am-5pm PST by phone at 800-274-9691, by email at service@yoogiscloset.com, or by live chat.
Again, we thank you for your feedback and sincerely apologize for any disappointment caused.
Thank you,
Client Services, Yoogi's Closet
I've sold and purchased and yes sometimes selling directly isn't as high as one imagined but they explained why and also paid quickly. I've also purchased bags and both came in better condition then expected. I think they have a better Authenticator then other sites.
Tip for consumers:
Do your research and you can always ask questions via email or their number
Products used:
A Celine bag and a LV neverfull
I made the mistake of testing out a different online designer consignment store and paid a high price for that bad decision I would recommend Yoogi's closet to anyone considering pre owned purchases of designer handbags I have never had a problem returning any item I wasn't 100% happy with By far the best online designer site
I ordered a piece of jewelry one week ago, have not received an email stating expected ship date, when I called was on hold for 8min then automatically transferred to a voice mail system. This is the first time using this company :(
Hello L U,
We are very sorry to hear that you were unable to get in touch with our Client Services team and that you did not receive your shipment notification email regarding your package. If our phone lines are busy and you are unable to reach us, we kindly ask that you please leave us a voicemail and we will be sure to get back to you as soon as we can. You can also contact our Client Services team by email at service@yoogiscloset.com. Please contact us directly with your order number and we would be happy to check on the status of your package for you.
Again, we apologize for any inconvenience or disappointment this has caused. Please let us know if you have any further questions or concerns.
Thank You,
Client Services, Yoogi's Closet
I used to Work for Chanel and we were taught what to look for to spot a fake Handbag. First of all. Chanel never wraps anything with plastic. I Saw A Chanel Handbag wrapped with Plastic on one of the zipper handles inside the purse. This is Fake All The Way! People, if I were you. I would not Purchase anything from here until you really inspect it and go get it authenticated first. I had my doubts and I know I'm Right 100%. Yoogi's Closet, You Are Fake and Shouldn't be Allowed to sale Fake product at Authentic prices... Fake=Fraud!
Can you please provide us with the item number which you believe to be inauthentic? We will happily answer any quesitons you have regarding any pieces authenticity. Thank you for your concern and we look forward to your response.
I am extremely disappointed in my product - the damages/paint falling off the handle and linings were half shown on the product photos. They want you to pay for a return $60 USD - and customer service is terrible, very rude. Im so disappointed.
Update since reply from yoogis closet
- Thanks kelsey for your response. I hope that your professional /nice tone and manner can be reflected in the customer support received through email by your colleagues - its a huge difference from what Ive recieved from your customer support team previously.
Hi Eva! We are sorry to hear that you were not 100% satisfied with your Yoogi's Closet experience and thank you for your feedback.
While we do offer free shipment of your order to you via UPS standard ground mail, we do ask that our client's be responsible for return shipment costs. Should you chose to shop with our company again we would encourage you to contact our client services representatives either via email, live chat or telephone regarding any questions or concerns you may have before or after making the purchase. Our representatives have the ability to pull items and review them, answering any specific questions. If you are disappointed with the item once its received our representatives are here to help explain the listing and assist with any questions and concerns you may have.
We hope to have the opportunity to serve you again in the near future.
Wow, what a gorgeous bag,@ an awesome price! I am absolutely thrilled! Paid for expidited shipping, & bag arrived 2days later, right on time! Could not be happier! Will definately be shopping here again! Thank you!
The bag I purchased was in much worse condition than the photos displayed on their website. They definitely enhance the pics to make their merchandise look better than it actually is. Total fraud. Claim they don't, but my purchase was proof. Sent bag back and awaiting a refund. Buyer beware.
We are sorry to hear that you were not 100% satisfied with the condition of the item which you received. Our in-house photography team captures each item; our cameras and studio lighting are calibrated to capture colors and patterns, the piece as a whole, as accurately as it would appear under day-light circumstances. Should you wish to receive additional images of an item before you purchase it please each out to our client services representatives either through our site or via email at service@yoogiscloset.com with a detailed list of the extra pictures you wish to receive. Our team will happily provide those to you within the following business day. Again, we are sorry to hear that you were not fully satisfied with the item and your experience. We hope to have the opportunity to serve you again in the near future.
I didnt realize that they refuse to pay to return an item. I had to pay $60 in shipping to return an item that barely came out of the box. Fashionphile and bluefly have free return shipping. Ill be using them in the future not yoogis
Hi Me! Thank you for providing your feedback regarding your Yoogi's Closet experience. We are sorry to hear of your disappointment regarding our return policy. While we do offer free shipment of your order to you via UPS standard ground mail, we do ask that our client's be responsible for return shipment costs. Our website states, "Please note that you are responsible for the return shipping expense. Ship your item using either UPS or FedEx with sufficient insurance to cover the value of the returned item." This information can be found by visiting the 30-Day Returns page under the Shopping and Ordering section viewable at the bottom of our site. We hope that you will consider using our services again in the future.
Several months ago, I bought a 35cm Red Kelly Bag and must share my experience. Having purchased my three other Kellys and 2 Birkins all from Hermes directly when you could get bags if they liked you. I'm serious about that comment. A rapport had to be built. FYI my handbags were all in the $7,000 MAX RANGE.
I wanted a Red desperately and was told by three stores that knew me... To look for a 2nd hand online store with great reviews and feedback. I bought the exact Kelly I wanted. It's arrived swiftly with everything other than the big orange box and ribbon. I survived. Arrived with the sleeper bag, and I'm stressing it's 100% Real, and my transaction was delightful. This week I bought a Dior zippered pouch for my Bookbag and a Hermes 140CM cashmere /silk scarf. Call Yoogis. You won't be disappointed. I tried to add a photo but my file is to large on what can be loaded.
If you send in an item to sell and you decide to have it sent back because you are not getting what you feel is fair value, they just toss your item in a box with no bubble wrap or stuffing! I sent it my sunglasses with lots of bubble wrap so the sunglasses won't move around and get damaged but they do not do the same if they send it back to you. They are simply unprofessional and do not understand the concept of proper customer service.
Jen, we are very sorry to hear that your sunglasses were returned with inadequate packing materials to insure the items safety. Please contact our client services representatives via email at service@yoogiscloset.com with your quote number and images of any damage done to your sunglasses. Again, we are truly sorry and look forward to further assisting you.
Ordered a Chanel bag which arrived with black markings on the white double-Cs. This was not mentioned or shown in any of the photos in the listing. The double-Cs look perfectly white in ALL their photos. The interior of the bag also has black markings that were not mentioned in the listing.
I've bought from them several times over the years with no issues, so I'm going to assume that this was a genuine error by a careless staff member rather than a deliberate intention to be dishonest. It's still unacceptable and I am undecided about what to do with the bag. I will have to pay to have the black marks on the double C removed. I can live with it on the interior of the bag.
Have mentioned this to Yoogi's on their FB page which they vet. I guess they don't allow anything other than glowing reviews on their site. Have not heard back from them.
Hi Nicole,
We are very sorry to hear that you are not 100% satisfied with the item that you received. Please email us at service@yoogiscloset.com with your order information as well as your concerns and we will certainly review these with our merchandising team.
Again, we apologize for any disappointment cause and look forward to your email and further assisting you.
Gain trust and grow your business with customer reviews.
Yoogi's Closet is the premier seller of pre-owned designer handbags and other luxury items. Buy, sell, & consign authentic Louis Vuitton, Gucci and more.
Hi Vanessa,
Thank you for your feedback. We are sorry to hear that you were not satisfied with your recent communications with our team. Our Client Services team tried to work with you to come to a reasonable resolution for both parties. You contacted us in March to report scratches on a belt you purchased last September. Although you contacted us outside of our 30-Day Return Policy, our team was happy to provide you with a partial refund once photos of the minor scratches were provided. Since you were unsatisfied with the discount, we offered you a return with a full refund as a one-time courtesy. You then informed us that you had already taken the belt to be altered, so we were no longer able to accept the item back for return. In one of your most recent emails to us, you informed us that the scratches on the belt happened long after the 30-Day Return Policy period, confirming that the item was delivered to you in the condition in which we described, without scratches. Yoogi's Closet cannot be liable for any wear or damage caused to an item after you have had it for 30 days or longer.
Regarding the Chanel bag you mentioned, a return label was provided to you upon request and a full refund was issued to you once it was received. Our team inspected the item and found no cause for concern and are certain it is 100% authentic.
If you have any other questions or concerns, our Client Services team is available Monday - Friday from 8am-4pm PST by phone at 800-274-9691, by email at service@yoogiscloset.com, or by live chat.
Thank you,
Client Services, Yoogi's Closet