YOOX

I made a purchase of $116.95 for a dress that did not fit. I returned the item, and got $99.43 back. That's $17.52 missing from my refund. I go to the customer support page and I get an error page every time I send an email asking where my eighteen dollars are. I call their customer support line and get told off by their customer service on how "No company will refund you shipping fees." Apparently, they take all shipping fees AND a flat refund fee of $6.95 out of what you originally paid. I told them that plenty of companies do not expect you to shell out $18 to complete a refund and basically got scoffed at. I could not believe this experience with a company as big as Yoox. Pathetic of them to omit key details and falsely advertise their item.

YOOX argued with me about an order they had made errors on: They shipped me a badly ripped dress, and a jacket instead of a dress. They tried to get me to keep the items for a 15% discount. After much arguing via email and over the phone, they agreed to take the items back and issue a full refund. Please see the email they had sent to me, attached.

I shipped the items back, they received them, and they REFUSED to give me the refund --- even though they CLAIM in their email to have issued the refund!

SHAME on YOOX for being so horribly dishonest. I had really wanted to like them since my first two orders were good, but this is despicable.

Bought wife £90 boots for Christmas.

Poorly made, human hair on them, no swede left on the toe and lobbed unwrapped into a rain damaged box.

I never been so disgusted by a product.

The website is total misrepresentation of what they have. I bought " lether" purses on sale. They are nothing but cheap nylon and some sort of rubber with only handles to be of leather. I did not know that I could not return the items or even get store credit. I paid $100 for them, but really they should be $25 or less. Exceptionally cheap and ugly. Dont fall for their sale prices. They are for reason. Very disappointing.

Sent defective item. Promised refund within maximum of 6 business days.
Its already 2 weeks no refund, customer service answered "Your request has been forwarded to the relevant department, who will contact you as soon as possible" and this as soon as possible never happened. Avoid this nightmare if you value your time and nerves.
SHAME ON YOOX!

I've been YOOX customer for many years.
Lately they sent my order to someone else and I got wrong items. It took me 6 weeks to get my money back after endless emails.
They sent me a discount code for the issues they've cause, guess what, I tried to use it few days ago and it told me that it has already been used.
I called them about it, sent them screen shot, and today when I asked for an update on issue, they ask me to sent then screenshot of a massage that pops up again.
This was my last time trying to shop at YOOX, customer service is way below zero.

I think Yoox has improved alot over the years. Customer service still lacking, but if things go wrong the returns are free (free postage label included with your order) and they do refund you in full as long as you keep the tags on and the item is unworn. There are many out of season items, some from years ago, and some items are overpriced, but... with so many items to choose from I always find great bargains and unique pieces too! Can't really fault them to be honest

Be careful when buying premium brands from Yoox, there is no warranty!

I bought a parka from the premium brand Herno (L'eskimo) in May 2023 during the sale. I started wearing the parka in November 2023 and within 2 months of use the jacket lost a significant amount of down. The overall puffiness and appearance is empty/limp and the jacket suddenly has several cold spots.
Although well within the two-year warranty period that Yoox and Herno offer, Yoox immediately referred to additional policies. They asked me to show proof from a local dressmaker to confirm the faulty production. They need proof that it wasn't caused by repeated use. Two local dressmakers told me that the puffiness on the jacket is gone and that it appears to be a manufacturing defect as the down is leaking through the fabric and stitching (irreparable for dressmakers). A premium item like this should be an investment for at least 5 years of normal use.

At Yoox's request, I provided proof from a dressmaker, but after sending this proof, Yoox is in total radio silence. Not taking any responsibility on warranty while acting as a reliable seller of premium brands. Now I am left with a practically new but unusable down parka.

Yoox doesn't reply, you can't call them and they surely not offer any replacement/repair or refund for a well funded warranty claim.

I've been ordering from Yoox since 2018 and all I can say is that I am genuinely very satisfied. Every item I have purchased was according to the description. I read some reviews here that were complaining about returning their items. Well, I myself have returned items a couple of times, and every time it went very smoothly. If you do not want store credit, then be careful what buttons you press. You cannot blame the business for your mistakes.

First time wearing a pants I ordered and I did not last 3 minutes on my body, when sat down in may car the pants tore up. It was not even tight, shame!

Bought a 300.00 pair of Hogan shoes, and noticed that the leather was peeling the first day! They will not do anything to make it right! No offer for a refund OR to replace with a NEW pair! There is no way I did anything to cause this as I work behind a desk all day!
Do yourself a favor and purchase from a reputable company-Yoox is not! I only wish I had read all of the reviews before my purchase!

I ordered 2 bags from this site which I received broken and they wouldn't refund it because it was a final sale. I also received shoes which said "soft leather" but I received very harsh shoes that I couldn't put on. There were false information on the site. Everyone who buys on this site, be careful because they lie and give you terrible products.

I've had an order "in preparation" for 4 days now. They recommend to contact customer service if the order is not shipped in 24 hours, how ever after several messages I was informed that the "preparation" to be shipped can take up to 7 days. So paying extra for any express shipping is utterly useless.

Also, the customer service replies 4/5 times with a copy-paste message, not even noting what the previous customer service rep has already told you.

All and all an absolute mess!

On a few occasions, refunds have not been given or the wrong amount given i.e. Less than it should be. Yoox then do not do anything and I have had to dispute the transaction with my bank.

I ordered a pair of AGL boots that were $284 - last pair in size 6 - before they arrived I noted that they were reduced to $206. Customer service said to order another pair and send back the ones when I get them to get the reduced price. I said I bought the last size 6. They said there was nothing they can do about it. YOOX is a $533 million company and they can't honor a price reduction that would give me $78.00! What the …..

I purchased a pair of boots. They didn't arrive. The company continued to write excuses, delay after delay. 2 months on & still no boots or refund.
I will be taking matters legally, they have the worst online reviews & believe they feel they can rip customers off. This retailer should be stopped.

Items are misrepresented and advertised, incorrectly. Merchandise is sent in crushed and torn boxes, placed haphazardly in shipping crates without any padding and unsecured. I purchased final sale boots in which the sizing was not advertised correctly or accurately, sent in a crushed and cut up box, and placed, unsecured, in a large shipping crate which caused the boots to fall out of their box and arrive strewn about in the shipping crate. When I addressed this with customer service I was told it wasn't their problem and they were not taking responsibility, that according to their "investigation" the item was as pictured and described, which was absolutely false. Made no mention of the condition of the box or how the item was shipped, for which I provided pictures. What an awful company and shopping experience. Waste of money.

They have sent the wrong items, again. Their website doesn't allow emails - always says "Something went wrong." Then phone customer service sets up an email, and then you never, even years later, hear anything back. Nothing gets corrected, and you're items are "Final Sale," so you're s.o.l. As far as doing a return via the website. My money has been taken and they sent me the wrong stuff. Correct brand, wrong items... again.

They cancel your order for no reason and they keep your money for some days. I don't even think they really have the merchandise.

They had wrong advertisement so that I purchased. In the website, the scarf that I purchased was said Emilio Pucci so that I purchased it. But when I received it, it was not an EmilioPucci product. So I contacted the customer service and then I returned it. And they took the cost for the return shipment from me! And they said that it was not their fault as the information that they received from third party mentioned that it was Emilio Pucci product. So that they just mentioned it in their website. It is a crazy customer service. I will never purchase anything from YOOX!

They sent the wrong size shoes. When I tried to return them their customer service started arguing with me: that the specific manufacturer has a different sizing convention. Hung up on me about 5 times. After much arguing I was able to return, but still being charged $6.98. Still don't know whether I will get a refund.

I am so pissed right now; I need a level head before I knock someone in the face. I ordered a panty for my wife using the YOOX size guide. Apparently, the pantie I ordered was a size 8, which translated to a US-Large. The pantie came, and the tag said it was a medium. My wife was upset that I didn't know her size, but I knew I made the right selection. I called the customer service only to be told that YOOX does not guarantee product sizes; WTF! As if that was not enough, the guy on the phone said to me in my face that the size I ordered is what I got, and it was a Medium. TF! Now I cannot read and see too? YOOX is f'up, and I did not believe what other consumers used to say until I experienced this predicament myself.

Dear YOOX, you just lost a loyal customer thanks to your stupidity.

I ordered a Jennifer behr knit hat for hundreds less than in other sites. I then saw the very mixed at best reviews. However I got the hat in good condition and on time- within a few days of ordering