Zara

I bought a sneakers from Zara to wear it on my vacation, it was good size, but it wasn't good quality it hurt my feet all around, and a lot of infection and blood came out from my feet. I swear I would rather walk with no shoes better than I wear it, it made my vacation with too much pain. I spoke with the customer service they said they can't do anything what quality we are buying this is last time I buy shoes from Zara. I am not finding my money on the street.

They are sending 3 out 6 dresses faulty and broken. 2 pieces are being ripped off and another smells like it has been properly worn, sweat and perfume. Online CHAT absolutely NOT working. App hangs up and even on laptop it doesnt work properly. Money gets deducted from some weird Kaswa Trading LLC. Really shocking ZARA about this mess

We wanted to exchange shoes not apply for a warranty, and they were not accommodating at any level.

I received a dress i order one week ago it is damaged, in a bad condition, and am not able to wear it all it is almost worn and washed several times, the quality of the dress is zero. I dont recommend anyone to buy from this brand anymore. Due to sending bad, damaged and inconvenient dresses.

I have 6 grandchildren and have to start my Christmas shopping early. Because it was over 30 days from date of order Zara refused to exchange even though the tags were still on it. All I wanted was another pair in its place. All my other returns from other companies made exceptions during the holidays. Zara - you just lost a customer! Never again!

Worst retail customer service I have ever experienced. Don't shop here, and don't trust them. I returned something by mail to there warehouse and they never refunded me even though the return tracking number showed successfully delivered.

My purchase was for Christmas presents which I received November 27,2023. The items were not what we expected. So I requested a return authorization label to return the items…. And was flatly refused they have a 30 day policy but as we all know if it's a Christmas presents, you have to order it ….receive it …wrap it…. And give it. A day or two passes then the clothing is tried on. Doesn't fit then you request a return authorization after the New Year's in which everybody still on holiday vacation. So a few more days passed because you cannot get anyone on the phone…. It's a holiday.
At this point, I am stuck with items…. They don't fit…. And my granddaughter loses her Christmas present.
I have never been this mad in my life that they would not for Christmas extend their return policy. Never order again from Zara.

This is my last time with Zara, will never do again. Attempted to speak to a representative three times to resolve an issue with my order. One piece did not match as THEY SENT me the wrong size! I asked if they can replace the item in delivery part 2 ( still waiting for it), neither rep knew what that meant. Worst experience with a retailer I have ever had. DO NOT PURCHASE ONLINE! You will be frustrated beyond belief. Absolutely TERRIBLE! You can see from the picture that the label is wrong.

Since Zara started allowing multiple items from orders to be returned in one shipment there have been major problems. The labels that were printable at home are coming back with invalid numbers forcing the customer to call customer service to get a useable label. Whenever Zara issues a label to your email, items from the shipment magically go missing so you don't get credited the money back.

On multiple occasions I have bought clothes that rip or shrink with the first wash, but I still shopped here. Never again! Because they mock the oppressed ppl currently experiencing genocide. They are the lowest of humanity!

Jeg har bestilt en jakke til min kæreste i julegave, men da den var for stor ville vi bestille en ny til hende med et nummer mindre. Vi har ikke modtaget et link til returlabel, som der står på deres hjemmeside. Når man skriver til kundeservice er de kolde og giver dig en ufattelig dårlig oplevelse, kunne man rate dårligere end 1 stjerne havde jeg gjordt det!

My order wasn't delivered. I contacted store and the department that facilitates missing packages and they said they couldn't do anything about it. I have proof of it not being delivered. My property is surrounded by security cameras and the footage shows no delivery. This is theft and going against my consumers rights. I will pressing charges.the package held a 280$ value

Do not shop here. Items are cheaply made with rough seams and no lining. Tried on an item and then returned it when I didn't like the quality of the material. Tag still on. Never worn. Sent back for return and they sent back to me saying it was an unsuitable condition and cannot be returned. This is the way I received it. It was poor quality. Just very sad return policy. Horrible customer service. Only order if you are willing to take a chance on getting a subpar product, cheaply made, with uneven and rough seams, and if you don't like it, you cannot return it.
I'm never been treated so poorly by Customer Service. Will never order from here again. Save your money or spend it somewhere else. They just lost a lifetime customer over a $50 return.
Now I am stuck with a cheaply made dress that I will never wear.

I have order some item from zara at 16 of Jan which is showing delivered at 18th and since the day I've been trying to reach zara customer care and since the day they told me wait for 24/48 hours but I've got nothing respond back from them and trying to reach them everyday and asked to return my money cause I have t received my items but this is so ridiculous that they have no manner and taking responsibility at all. All they do is pick the call and say give us 24 hours

Very difficult to talk to a person. I have items ordered and said delivered but not to my address. Need help to locate where they drop my package no help. When the company so big customer services is not important to them.

Their website was glitching and wouldn't allow me to return my item before the deadline. When I finally called them, it was one day past the deadline to return. I explained their site wasn't working and they didn't care. Now I'm stuck with the item.

This is the first time I ever ordered from Zara. My granddaughter requested two items, a jacket and a pair of jeans, from this site for Christmas. The order was delivered very quickly, and I received what I ordered, but when the package arrived today, it was partially ripped open because the item were shipped in a box that was much too small for the size of the items. When I spend over $200 for 2 items of clothing, I expect them to be shipped in a box that is big enough to arrive in tact. I doubt that I will ever purchase from this site again. Now I understand why they don't accept reviews on their website!

I purchased a jumpsuit as a gift on November 27,2023. The item was not shipped until December 1,2023. The gift was presented during Christmas, December 25,2023. I learned that the person that I purchased it for needed me to return the jumpsuit because they already had it on December 29,2023. By this time it was over 30 days. Most retail stores extend the return period during the Christmas holiday. However, I was told that there was nothing that could be done for me because it was past the 30 day return policy. I was told that no exceptions would be made for the holidays. I am stuck with a jumpsuit that I paid over $70.00 for and I will NEVER shop at this store again for anything. I would not recommend Zara to anyone.

If you are going to shop at Zara, do it in person. Every online order I've placed has encountered major issues and delays, resulting in huge headaches. Their customer service is AWFUL and give you the same lines over and over without offering any actual support or helpful information. It's been 16 days and I still don't have my most recent order -- and I don't even know where it is. The tracking on it stopped updating last week. No answers from Zara.

I really wish I could leave a worse rating as you aren't even deserving of one star. In light of their new campaign that features body bags, a map of Gaza and rubble strewn about I think this company needs to reexamine its humanity. It's an obvious, blatant and disgusting display of racism, bigotry and Anti-Muslim sentiment. NEVER will I buy from this company.
I really couldn't care less about your company, in fact, there are many alternatives to your overpriced and mid quality products. Alternatives that don't have to use child labour in China to produce its clothing, alternatives and don't have to support genocide of innocent babies. You should be ashamed of yourselves and fully disgusted.You have embarrassed yourselves and lost millions of customers in one day because of your incompetence, ignorance and racist decision making. Will never recommend you and will certainly never purchase from this terrible company again.

Reps that are nasty. A truly horrible experience overall. Purchased a couple things. They refused to issue a refund after delivering to the wrong address. Horrible, rude attitude over the phone. Refused to return my calls for days.

If I can give them a zero, I would. The material is so bad for the price you pay. The return policy is complete BS, they don't take returns if you don't have a receipt however all the tags are attached. After their disgusting campaign I threw out all their clothings. Displaying the bodies of the Gazans is appalling and disgusting behaviour, your company has no class, shame on you.

I recently ordered jeans from Zara, but to my surprise they were shipped to my billing address not my shipping address. I tried to talk to customer service, but customer service was rude and denied any fault, saying that I received the jeans and was lying, when the picture has my billing address's digits on the mailbox in the photo. Never shop here.