• Zazzle

2024 SITEJABBER AWARD

Zazzle

Overview

Zazzle has a rating of 4.5 stars from 9,124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and baby shower. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 90.3%
Positive
1,148
Neutral
40
Negative
84
338
See all photos

What reviewers want you to know

Positive highlights

  • I used Zazzle for my save the date cards and wedding invitations.
  • The other are business cards for myself and they too are good quality.
  • 2024 Customer Choice Winner

Critical highlights

  • Customer service is useless and sends you an automatic reply.
  • I paid $46 and change to expedite my shipment, as delivery date was critical to me.
  • Zazzle accepted my order, charged my credit card and then told me that my design violated their policies.
How would you rate Zazzle?
Top Positive Review

“Decent deal”

Fernando L.
4/26/24

Process was good. The logo came out smaller than what it shows you when creating your business cards so I was a bit disappointed. It did arrive a few days sooner so that was good. I did however found out Office Depot has a better deal. They offer double the cards for half the price so I'm switching over next time around. For basic cards of only 100 with a price tag of $35.00 that's a bit pricey…

Top Critical Review

“Never received my order”

Christy V.
2/22/24

I ordered pink pickle shoes over 3 months ago and have yet to receive them. They've been ordered once and then reordered supposedly by Zazzle twice. All I've received is lies. I'm told my shoes are still in production. Then I'm given a tracking number, which none of them actually worked. Then I'm told oh sorry for the inconvenience. Zazzle has done absolutely nothing to try to fix the problem. I've asked for my money back, but I'm expecting a fight. This is absolutely unacceptable!

Reviews (9,124)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (923) wedding invitations (295) business cards (229) delivery date (97) credit card (79) quality product (102) delivery time (52)
Thumbnail of user sarahc793
1 review
7 helpful votes
April 17th, 2020

I placed my order for my new business on Monday, and I received them today (Friday)

I was NOT expecting it this early but it was such a pleasant surprise!
Thank you so so much I will forsure be re ordering from you guys again, and I will be raving about your fast service and incredible quality!
Thank you zazzle! You just gained a new customer for life, they turned out fantastic!

Thumbnail of user mattiew42
1 review
0 helpful votes
April 5th, 2024
Verified purchase

All the cards were beautiful and there was a large variety to choose from. Which made it hard to decide. The red color with silver flakes caught my eyes. It looked as though diamonds were falling on beautiful red drapes. With my initial M in black, and my first name spell out in a white script against the initial. It was a short turnaround from my ordering and receiving my package. I will reorder, if needed. Extremely Happy & pleased with the end result. Love them. Thank you!,

Reason I chose this business:

I had ordered birthday cards for my daughter, several years ago.
I remembered how beautiful they were. I went on treasure hunt to find one that I had left. From there, I immediately went to website and it took my only ten minutes to find the cards that appealed to me.The rest is history.

Thumbnail of user leslieh779
1 review
5 helpful votes
June 5th, 2023

I purchased a blanket for our Grandsons graduation and it was beautiful. Very pleased and will order again

Service
Value
Shipping
Quality
Thumbnail of user mikes3157
2 reviews
2 helpful votes
July 7th, 2021

Received stickers that are a stock item they offer. They were badly cropped. No offer to replace; wanted me to make changes on their graphics so they could get it right. I repeat they are a stock item.
They'll give me credit on other stuff but I wanted these stickers. I guess I'll go to a local shop and get them to run them; an inconvenience as I live in a small town that is fairly remote. I will not do business with these people again and you should think twice before you do

Tip for consumers:
Not to expect the right thing from these peoplet
Eventually after much texting they are crediting my card. Thank w

Products used:
None - defective

Thumbnail of user bethr496
1 review
0 helpful votes
March 28th, 2023
Verified purchase

I have used Zazzle for several event invitations and have always been pleased with the results. They offer a wide variety of designs that are easy to customize, and sell them at a great price point. Shipping has always beenon time, or as with my most recent order, early! Highly recommend.

Reason I chose this business:

Past good experience with Zazzle

Thumbnail of user ryles1
1 review
0 helpful votes
December 19th, 2023
Verified purchase

Easy to navigate custom design at a good price.
Downloaded my own artwork in conjunction with Zazzle's type.
I would definitely tell friends to give Zazzle a try.

Reason I chose this business:

Found it after using a search engine.

Thumbnail of user amyc2824
1 review
0 helpful votes
April 27th, 2024
Verified purchase

I love my poster board! Not only was the end product great, but it arrived 6 days earlier than estimated. I will definitely order from Zazzle again!

Thumbnail of user reflexflowtrainingrobertr
1 review
0 helpful votes
August 23rd, 2023
Verified purchase

I Designed a Shirt for My Martial Arts Students and Instructors. The site made it easy for me to do this, and the end product turned out perfect! The shirt is very high quality. And the printing looks like it will last a long time. I'm a Retire 50-year Martial arts Instructor with only a few students I still teach, so being able to make individual shirts for the different ranks at a fair price is important, I will be buying all my shirts from Zazzle in the future!

Reason I chose this business:

1.The local Company I used to buy my shirts from went out of business during Covid-19
2. I needed a Company that would allow Me to place small orders and yet give me the freedom to make My own designs!

Thumbnail of user michelles3185
1 review
1 helpful vote
May 4th, 2022
Verified purchase

Very good
Very pleased with the finished product. They look extremely professional and stylish. My daughter is so happy to have these as her graduation party invitations.

Thumbnail of user christih87
1 review
0 helpful votes
February 13th, 2024
Verified purchase

The cards are really beautiful, a high quality thick paper and clear vibrant colors. I use Zazzle for many business needs and they never disappoint.

Reason I chose this business:

Selection of designs

Thumbnail of user evelyno299
1 review
0 helpful votes
December 5th, 2023

Excellent experience with zazzle as a first timer buyer.Very satisfied with the quality and delivery time was earlier than expected

Products used:
Tx card

Service
Value
Quality
Thumbnail of user jesss410
1 review
0 helpful votes
October 23rd, 2023

I need to give the BIGGEST shout out to the best customer service I've ever experienced. I ordered my Christmas cards during a super sale and must have forgotten to change the shipping address. My address from 6 years ago was filled in and my cards were delivered there. Without a moment of hesitation, the customer service rep reordered my prints for me (free of charge) and even expedited shipping. I didn't expect any of this when I called, I thought I'd pay for a reorder. Nope they took care of everything! I cannot even believe it and Zazzle has earned a lifetime customer here.

Tip for consumers:
I will FOREVER order from Zazzle for all my stationary needs!

Products used:
Christmas cards

Thumbnail of user rosemariem120
1 review
8 helpful votes
July 28th, 2022

Never again will I be so stupid as to order anything ever from this company again. The printed the wrong name on cards. Refused to take responsibility for the mistake because I was told it would "Upset the artist." Can you believe this crap? How about upsetting the customer who put their trust in their product. I will make certain Everyone I know is told what a complete scam and liars you people are.
I Don't Know Any God Damn Katherine!

E

Tip for consumers:
Instead a ordering a single thing on this sight, just simply take the money you were going to spend put it in a pile and set it in fire.
Better that than give it to these crooks.

Products used:
None! These cards are worthless to me. They are in the recycle pile, I hope you're happy. I hope you're having a good laugh at my expense. You people should be ashamed of yourselves. You're a bunch of money hungry S.O.B.s
I'm cleaning up my language because you really don't want me to know what I think of you.
My far as your so called artist goes 'whos feeling might be hurt.' they can go F themselves!! And so can the rest of you.

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Rosemarie,
We are sorry for any inconvenience caused. Upon investigation, we can see that your design was submitted without removing the template text prior. We understand that these things happen and as such we have our 100% satisfaction policy in place to which our Customer Care team offered a resolution. We're reaching out again to resolve this issue.

Thank you,
Ryan

Thumbnail of user tambih1
2 reviews
0 helpful votes
April 5th, 2024
Verified purchase

The welcome sign is exactly as I ordered and it came out beautiful! Fast turn around too! I would highly recommend Sitejabber!

Reason I chose this business:

Zazzle always comes through!

Thumbnail of user carolinar134
1 review
0 helpful votes
February 20th, 2023
Verified purchase

We absolutely loved it! I've ordered my bridesmaids proposals and save the dates postcards and the outcome after personalizing them has been amazing! They truly are dedicated team and very detailed, they sure have the personal delicate touch! My Dave the dates postcards were perfect! They missed nothing as far as details or anything like that! I'm going to use them for my wedding invitations! Their discounts are awesome too! I'm a one happy bride to be!

Reason I chose this business:

I had no idea where to look for once I got engaged! Pinterest brought Zazzle to my attention and I was so excited!

Thumbnail of user emilyl601
1 review
0 helpful votes
June 4th, 2022
Verified purchase

Not only was the website user friendly and extremely easy to personalize my invitation design, but my order came so much faster than promised. Great service all around.

Thumbnail of user ikeij
1 review
19 helpful votes
September 1st, 2020

It was just 2 weeks before my birthday and I ordered some personalized items but I didn't read the reviews until after my order was placed. I read so many bad reviews and I started praying. All I can say is zazzle came all the way through fast and efficient and the quality was on point I will definitely use them again! I ordered personalized wine bottle labels, handheld fans, paper plates and napkin bands.

Thumbnail of user niinab1
1 review
0 helpful votes
October 11th, 2023
Verified purchase

The shopping was easy and I got my order quickly. But cutting the middle of the frame out myself (I am no expert at cutting) caused the frame to bend and crease. For what we paid, I thought it would be more durable. I was as careful as possible but the frame looks like something I could have made myself at this point. Our company usually uses Vista and Staples, but thought we would give Zazzle a try.

Reason I chose this business:

Recommended by a friend

Thumbnail of user jenniferv1215
1 review
1 helpful vote
October 4th, 2022
Verified purchase

I have used Zazzle for my own projects and recommended Zazzle for items at work. Everything has come out really well! I am pleased with the mugs that will be gifts with a sentimental connection. I think the recipients will really enjoy them. I am glad Zazzle gives the option to order one or many. It makes creating customized gifts very easy and their service thus far has made it an enjoyable and reliable experience.

Reason I chose this business:

I found it one day on the web and the interface was so easy to use that I decided to give it a try.

Thumbnail of user fernandol190
1 review
0 helpful votes
April 26th, 2024
Verified purchase

Process was good. The logo came out smaller than what it shows you when creating your business cards so I was a bit disappointed. It did arrive a few days sooner so that was good. I did however found out Office Depot has a better deal. They offer double the cards for half the price so I'm switching over next time around. For basic cards of only 100 with a price tag of $35.00 that's a bit pricey…

Thumbnail of user abbeyd20
1 review
0 helpful votes
September 26th, 2023
Verified purchase

I ordered invitations fir my daughter's Sweet 16 Party. They came exactly how I designed them on quality paper and arrived quickly. Definitely recommend.

Thumbnail of user lonk17
2 reviews
0 helpful votes
November 25th, 2022
Verified purchase

Oh man, it just doesn't get any better. I love designs! And here, on Zazzle, I have almost unlimited options! Over 7,000 postcards with coffee as the theme. And that's just one love language for the woman in my life! Only 36 more to go. So hundreds of thousands of options to keep the mail people in business. And all because of Zazzle. It's like a miracle. Thank you for existing! I didn't know my life was so incomplete before I found this site. It will never be the same!

Reason I chose this business:

So many options to find and choose from. Fast service! And wonderful designs!

Thumbnail of user emiliam58
1 review
0 helpful votes
March 24th, 2023

I placed an order for a couple of t-shirts for my new coaching business and I was pleasantly surprised with the results. Great price, great quality and great everything in between. So happy I found this amazing online, personal design store. Great company to do business with. Thank you so much!

Thumbnail of user tialanac
1 review
0 helpful votes
August 10th, 2022
Verified purchase

Great service and fast shipping. I would definitely recommend this site to anyone that's planning a wedding. They also have great prices.

Reason I chose this business:

The design and price

Thumbnail of user beckyh516
1 review
0 helpful votes
April 15th, 2024
Verified purchase

Ordered bridal shower invitations for my daughter's shower and they are so pretty! Love the tear off recipe card as well as how it folds into its own envelope! Brilliant!

Reason I chose this business:

I have ordered here before. It never disappoints

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 2 days
Zazzle Support is here to assist you!

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4.5
9,124 reviews
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