Zulily

Zulily had recently made some changes to their site and now my items are systematically being marked as shipped without an email notification or ship date- No one seems to have an answer there.
Changes have also been mage to their platform and some great services are no longer being offered. I have been a Zulily shopper for over 10 years and once I get this resolved I will delete their app!

I've been a customer for many years and with the new site it's been horrible.
Customer service hasn't refunded me for an order paid in full.
Store credits are not available from the site. The codes provided are not working.
Unable to change Country currency to CAD from USD (default)
I'm done with Zulily. Yesterday Customer service assistance had me on hold throughout breaks of 10 minutes for a total of 30 minutes and refund and store credit haven't been resolved.
Do not shop here!

If one exercises patience, you will find some incredible deals on Zulily. I buy all my linens from here and have been able to redo all the linens in 3 bedrooms for less than $300. That includes the comforter/quilt sets, sheets, pillows, mattress toppers, blankets and curtains. I even have back-up comforter/quilt sets for each room too so I can swap out while cleaning. A necessity with indoor pets that love to share your bed. The key is patience. I never buy the first time I see something I want unless it's a one day only sale item because it will usually be cheaper in another sale later on. You also must be prepared to wait to actually get the item because they rarely ship out quickly and when they finally do ship, it's at least another week to get it. I have found that it usually takes 4-6 weeks to receive anything from them which seems unreal in the age of 2-day delivery. It would be a great site if they shipped as soon as the sale ended instead of waiting several weeks. So if you need something by a certain date it would not be wise to shop from here.

Always has something fun and unique on this site. Can find things that are quality products and at good prices.

I've been shopping on Zulily for more than 12 years but I'm now done. The quality over the years and their customer service has waned. I understand they were sold and are under new management but if you make your products look amazing on your website then expect the customer to be happy with poor quality while paying a typically hefty price tag PLUS shipping then requiring another shipping cost to return it, in the age of Amazon, how do you expect returning customers?!

Bought a leather jacket. Arrived wadded up in a plastic bag and it was polyurethane and smelly. Returned it two months ago for store credit which doesn't appear in my account and customer service keeps telling me they've emailed me with the credit code, and there is no code in my email. Do not buy from them. Used to be a great bargain place for deals but this year it went so far downhill that I'm done. I'm sure I'll never get my credit after about seven emails from them telling me they already sent it.

I love most everything I buy. I am still learning how to compensate for the size adjustments. I wish you could get a little more acquainted with U.S. sizes. That would help a lot!

Just last week I was on the Zulily app. And put stuff in my basket in case I might come back to it, well boxes started arriving at my front door from Zulilly, then more boxes, I went into a panic and called them, she informed me you have 3 Computers about to be shipped out. I immediately looked on the site and saw there were 3 expensive computers another pair of Brooks shoes about to ship out on my account, how could this happen? It has happened to me before, years ago where the Computer ordered me 3 Recliners, it hadn't happened in a few years so I figured Zulily got the " glitch" out of their Computers...obviously not, at the worst case scenario if I passed out and hit a button and I would have had to hit a second button to approve the order so this is not the fault of the Customer, they won't fix their problem at their end, how could I order 3 Computers, 2 pair of Brooks tennis shoes, 1 pair being male, there is no men in the house and 3 fur headbands. Now I'm terrified of putting anything into my Cart again knowing this will happen. I am upset Zulilly will not fix this problem. Do not leave stuff in your Cart, it's a hazard!

I like Zulily. Sometimes, though, you need to read the fine print. Sometimes the item is not as depicted. Sometimes the item is not returnable, I guess that's on me for not taking the time. Sometimes, things are just so darned cute, you want to act on it ;)

Zulily wrongfully sent a $7.49 item ro a collection agency - No one ever contacted me - ever. That is my point. I paid it yesterday when I was FINALLY alerted to it - by the collection agency.
NO ONE FROM ZULILY EVER EVER CONTACTED ME EVER ABOUT THIS MEASLY $7.49. MY IMPECCABLE CREDIT - YES IMPECCABLE - now has this debt collection on it.
Apparently my debit card expired and the second payment for the $15 item didn't go through. They tell me they tried 11 times! And not once did I receive an email, phone call, letter - NOTHING.

I purchased a rug on during Black Friday (11/20). I have family coming over for Christmas along with a 10 month old that is starting to crawl ALOT so the old rug needed to go. I purchased a large 12x15 nuLOOM rug. I even called a couple of weeks ago and was "assured" I would have it 12/8... 12/12 all i received a cancellation for my order. No communication, opportunity to make it right, or even a "sorry". This place sucks just like ALL OF THE OTHER reviews confirm. I'm glad they had to fire people, I hope this company falls apart and CEO ends up in jail.

I have been pleased with my Zulily experiences. The quality of some of the items is not great but I would say it is inline with the price.

I probably keep 80% of the items ordered. Sometimes the sizing has been a bit off. As with any online purchase that is a risk that you take.

The return process is easy, although I would prefer a refund rather than store credit, especially if using their credit card.

Getting anything to fit you properly is more of a miss than hit. Numerous times I've purchased from Zulily only to have to either throw it away or send it back. Clothing is poor quality. Dont get sucked in from what it looks like on the website. I have store credits built up from returns. I really want nothing else from them. Only do shopping where you can get a true refund if the item is not what you expected.

They are really good with the delivery part. They are getting more expensive lately though. Can buy a lot of the same items on Amazon for less.

Love Zulilly. Just heed their warnings about lead times. Sometime it can take up to a couple of weeks from placing your order to receiving. Well worth it if you have the time to spare. Also noticed sizes can run a little smaller than typical sizing. Great prices different items. Love Zulily

Zulily was my go-to place to shop. I was on it numerous times a day. I bought so much on there. Kids clothes, my clothes, shoes, house stuff, quirky stuff, my collection of Ragon House santas, Christmas stuff, outdoor stuff, kitchen stuff, rugs, bedding, makeup, anything and everything. The prices were great. I could scroll thru there and just find things to buy. It was great for ideas. It was my favorite shopping place.Never had any issues with anything. Returns were easy. I will miss it a lot.

I really liked Zulily a few years back but the past year or so not as impressed. Items are only discussed by $10 or less it seems, which you make up for in shipping charge. I have been finding the same items online with other vendors either cheaper or same price as Zulilly. Also quality has really gone down hill as well on the products. Your customer service however I'd give five stars!

Shop regularly for various items at great prices. You have to be patient regarding shipping but always worth the wait. Seldom have an issue & when I did they immediately make it right!

Mostly I shop Zulily for clothes and find it's a great way to find good values on both essentials and a couple of brands that I normally pass by due to the regular retail price. Shipping has been prompt and ordering process is simple.

I've never tried to return anything and have only had one true "dud' of a purchase. Pretty good batting average for Zulily.

How to improve? A larger selection of natural fiber clothing pieces would be a treat.

Allegedly this company suddenly shut down. Closed the site no phones answered no emails answered. Taking customers money with them with undelivered product just days before Christmas

The shipping is my single, yet biggest complaint takes so long that I forgot what I even ordered!

While Zulily is a great and fun place to shop, they really need to disclose where their items come from... like China! While most if the items are a true fine, the shipping and return policy can get expensive. There can be a long wait for items but is usually worth it. Sizing for clothes are all over the place, same for shoes. Customer service is great.
Overall, it is a fun and interesting place to shop.

You have to read the fine print to know that not all there products are eligible for return and if you do have one, you pay to ship plus a restocking fee. I ordered a product and it fit great. When I ordered the same product in the same size again, the product was too small. Poor quality control. Also found out the product is not eligible for return. Do not recommend buying from this site.